Shoppers express fury over $60 basket discovered at charity store

If you’ve ever wandered into your local Vinnies or Salvos, hoping to snag a bargain or find a hidden gem, you’re not alone.

For generations, op-shops have been a lifeline for Aussies looking to stretch their dollars, support a good cause, and do their bit for the environment.

But lately, it seems the humble charity shop is facing a crisis of confidence—and it’s got shoppers up in arms.


The latest outrage? A shopper was left gobsmacked after spotting a simple basket on sale for a whopping $60 at a Vinnies store.

She took to TikTok to share her disbelief, exclaiming, ‘$60 for what? Oh my God, man, are you actually serious? I just am blown away.’

Her video quickly struck a nerve, with thousands of Aussies chiming in to share their own frustrations about the rising prices at op-shops.


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Outrage was sparked after a $60 basket was spotted at a Vinnies op-shop, with charity shop prices seen as unaffordable by many. Credit: @jenniferzervas / TikTok


Once upon a time, op-shops were the go-to for anyone doing it tough. However, many now feel priced out of the very places meant to help them.

Comments poured in: ‘All the Australian charity shops are rip-offs now,’ one person wrote.

Another lamented, ‘I’m officially too poor for the op-shop.’


Some even accused the stores of losing sight of their mission, with one shopper saying, ‘Op shops have forgotten that their actual role in giving back to the community is making clothing and second-hand goods accessible and affordable to the community, not raising money for their other 'community initiatives'.’
Others shared stories of seeing Kmart and Target home-brand clothes marked up for more than double their original price.

One woman recalled, ‘I’ll never forget donating my clothes and finding one of my dresses there selling for double what I originally paid for it new.’

Some shoppers pointed the finger at ‘scalpers’—people who trawl op-shops for trendy or branded items to resell online at a profit.

‘Blame the people who started upselling everything they could get their grubby, little mitts on,’ one commenter said.

‘Why wouldn’t the original shop just follow suit, especially if it’s meant to be for charity? This way, they get the same money as scalpers.’


But it’s not just resellers driving up prices. Vinnies Queensland General Manager Drew Eide responded to the controversy, explaining, ‘The average cost of an item sold by Vinnies Queensland is just $5.07 and 90 per cent of the items we sell are under $10.

With our volunteers sorting through thousands of donated items daily across a wide variety of brands and categories, we also understand that we don’t always get it right.

Like any retailer, we also face rising costs across the board, including rent and electricity.’

He added, ‘We understand there are many Queenslanders doing it tough with rising costs of living and housing, and we work directly with those in need to provide direct donations or vouchers to support them with items like clothing, furniture and bedding. Every item sold at Vinnies is used to support people experiencing homelessness, poverty and other financial hardships in your local community.’

This isn’t the first time op-shops have come under fire for their pricing.

As the cost of living continues to rise, more Aussies are turning to second-hand stores for essentials.


But when prices start to rival—or even exceed—those of discount retailers, it’s no wonder people are feeling let down.

It’s a tricky balance for charity shops. On the one hand, they need to cover their own rising costs and fund vital community programs.

On the other, they risk alienating the very people they’re meant to help.

And with the popularity of ‘thrifting’ and vintage fashion at an all-time high, demand for second-hand goods has never been greater.

Some op-shops have introduced special discount days or voucher programs for those in need, but many shoppers say more needs to be done to keep prices fair and accessible.

Others suggest better training for volunteers on pricing or clearer guidelines to prevent donated goods from being marked up excessively.


If you’re struggling to find affordable items at your local op-shop, don’t be afraid to ask about discounts or support programs.

And if you spot something that seems outrageously priced, let the staff know—sometimes mistakes do happen, and feedback from the community can help keep things in check.


Credit: TikTok

Key Takeaways

  • Aussies have expressed outrage after spotting a $60 basket for sale at a Vinnies op-shop, with many saying charity shop prices are now unaffordable for those who need them most.
  • Shoppers complained that second-hand stores like Vinnies are marking up donated goods, sometimes charging more than original retail prices from places like Kmart and Target.
  • Many feel op-shops have lost their way, with some saying they no longer help the disadvantaged and are focusing on profit rather than accessibility and affordability for the community.
  • Vinnies Queensland responded, stating most items are under $10 and every sale supports people facing hardship but acknowledged they don’t always get pricing right and face rising operational costs.
Have you been shocked by the prices at your local charity shop? Do you think op-shops are still a good option for those on a budget, or have they lost their way? Share your stories, tips, and thoughts in the comments below.

Read more: Shopper slams $2,000 op shop find: ‘It’s cheaper to go to Kmart’
 

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Op Shops have been steadily increasing their prices over the past years to the point of just sheer money grabbing. They started out as opportunities for those on low incomes to be able to clothe themselves and their children at very cheap prices. Those days are long gone. If they truly are in the business of helping the poor and disadvantaged I suggest they provide those who show pension cards very large discounts on the ridiculous prices displayed. Perhaps then they will have more customers actually buying goods rather than just walking out the stores making no purchases at all. I am sure the general public would flock back again if the prices were more reasonable, and people would have no problem with the Op Shops providing discounts for pension card holders. Maybe that solution is too simplistic for the CEOs of those charities sitting on their massive salaries!
 
I no longer donate to any op shops. I used to shop at our local shops regularly, but when I saw the ridiculous prices on my donated goods, decided to stop donating. Instead, I now have a garage sale once every 6 months. I sell cheaply and buy something for myself or my son. We are both on pensions . Anything not sold I put on marketplace and give away for free. I often give away cans of food etc that we haven’t eaten and dog and cat food my choosy ones don’t like. I can’t afford op shops regularly prices, so this is a good solution for my family.
 
Unless your donated item is in new condition it doesn't see the front of the shop and is used as rags etc or dumped, thus the cost of the item corresponds, making them near new prices. Customers won't wash something slightly soiled, which makes the price cheap, so it's dumped.
 
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I no longer donate to any op shops. I used to shop at our local shops regularly, but when I saw the ridiculous prices on my donated goods, decided to stop donating. Instead, I now have a garage sale once every 6 months. I sell cheaply and buy something for myself or my son. We are both on pensions . Anything not sold I put on marketplace and give away for free. I often give away cans of food etc that we haven’t eaten and dog and cat food my choosy ones don’t like. I can’t afford op shops regularly prices, so this is a good solution for my family.
That's a great idea
 
i wonder how many items do not make the sale floor, but mysteriously leave the building.
I have yet to step inside one of these buildings.
 
Op Shops have been steadily increasing their prices over the past years to the point of just sheer money grabbing. They started out as opportunities for those on low incomes to be able to clothe themselves and their children at very cheap prices. Those days are long gone. If they truly are in the business of helping the poor and disadvantaged I suggest they provide those who show pension cards very large discounts on the ridiculous prices displayed. Perhaps then they will have more customers actually buying goods rather than just walking out the stores making no purchases at all. I am sure the general public would flock back again if the prices were more reasonable, and people would have no problem with the Op Shops providing discounts for pension card holders. Maybe that solution is too simplistic for the CEOs of those charities sitting on their massive salaries!
maybe you should send your comments to the CEOs of Vinnies and Salvos
 
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I no longer donate to any op shops. I used to shop at our local shops regularly, but when I saw the ridiculous prices on my donated goods, decided to stop donating. Instead, I now have a garage sale once every 6 months. I sell cheaply and buy something for myself or my son. We are both on pensions . Anything not sold I put on marketplace and give away for free. I often give away cans of food etc that we haven’t eaten and dog and cat food my choosy ones don’t like. I can’t afford op shops regularly prices, so this is a good solution for my family.
Don't blame you. I always donated everything to, and shopped at, Animal Welfare Op-Shops. They are always grateful, and their prices (the last time I shopped) were very reasonable!
Approximately 30 percent of my wardrobe is from Op Shops and 70% of my furniture is second-hand!
I've saved a small fortune doing this during my lifetime and am convinced this is why I never ever, even once, got into debt!
 
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Don't blame you. I always donated everything to, and shopped at, Animal Welfare Op-Shops. They are always grateful, and their prices (the last time I shopped) were very reasonable!
Approximately 30 percent of my wardrobe is from Op Shops and 70% of my furniture is second-hand!
I've saved a small fortune doing this during my lifetime and am convinced this is why I never ever, even once, got into debt!
Most of my clothing and furniture is second hand. I mostly now buy from marketplace. Most of my grandsons and toys are off market place. He then sells his used toys on market place, to make some pocket money to buy some more. I always make sure I don’t buy from a secondhand dealer, so still helping out others who need some extra cash.
 
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maybe you should send your comments to the CEOs of Vinnies and Salvos
It is a good idea if it was not going to be exploited - by exploited I mean will people start using families’ pension cards as being their own since pension cards do not have photographic ID.
 
Might also be a good idea if Op Shops were able to have ‘closed’ shops in certain of their premises or a ‘warehouse type’ shed and were able to vet their clients as being actual people on their ‘books’ who really are the needy. I difficult situation, no doubt.
 
Who decides what price an item is worth, aren’t the people who work in these places volunteers, they seem to be sabotaging the charities that they’re supposed to be making money for. 50c $1 or 2 or 5 will actually add up very quickly if they actually sold and I’ll emphasize SECOND HAND GOODS at which people are walking away from. If I saw an item for $15 and I could buy it for $20 brand new that tells me that item should only be $5 max
 
Take a long hard look at the annual reports from St Vinnie and Salvos.

"Not for profit"? You have to be kidding!
Do you realize they have to keep financial records the same as businesses do? Legally their accounts also have to be audited by official accountants etc. That is very expensive. The Op shops have to pay the same expenses businesses do - including rent. Businesses pay rent based to building size, water allowance, % of takings and other costs. Business Rent Statements are a shocking wake up call. They also have phones, equipment, electricity etc. Most Op shops the staff are volunteers on rosters.
 
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I WOULD NOT STEP FOOT IN ANY VINNIES SHOP EVER AGAIN,ONCE I WANTED TO BUY SOMETHING FOR 50 CENT CASH PAY AND THEY WOULD NOT OPEN THE TILL ,I WAS TOLD I HAD TO SPEND AT LEAST A $1 OR MORE.SO I WALKED OUT .NO BODY EVER TELLS ME HOW MUCH I HAVE TO SPEND , CERTAINLY NOT A OPPSHOP[ ,HOW DARE THEY, I AM IN CONTROL HOW MUCH I AM TO SPEND .
 
This is why when I have something for vinnies or the others I hang around out the front of the store and as people are about to go in I show them what I have and tell them if you want anything it is free I am usually only there for 15 minutes
 
Do you realize they have to keep financial records the same as businesses do? Legally their accounts also have to be audited by official accountants etc. That is very expensive. The Op shops have to pay the same expenses businesses do - including rent. Businesses pay rent based to building size, water allowance, % of takings and other costs. Business Rent Statements are a shocking wake up call. They also have phones, equipment, electricity etc. Most Op shops the staff are volunteers on rosters.
Most Salvos stores are owned by the Salvos. They are the retail arm of the Salvation Army and they are run as retail businesses. There are no franchised Salvos stores.

The Salvos also owns over $760 million in property, plant and equipment. Not to be sneezed at.
 
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Hang on a bit, the basket in question was more than likely made from an extremely rare variety of cane where it can only be found in the most obscurest corner of the globe. That cane probably only grows 1 foot per every 5 years in its natural state.

This is what Vinnies recognised, thence the price the basket had.
 

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