Shopper shares “rude” experience with ALDI cashier – was she right to be angry?
- Replies 14
Sharing on the Aldi Fans Australia Facebook group, one shopper posted about her recent “rude and disrespectful” experience with an ALDI cashier, prompting fellow members of the group to share their opinions as well.
The woman – who was at an ALDI on the NSW Mid North Coast – recalled that the incident happened while she was waiting at the checkout. She was second in line at the time and had been waiting for another customer to finish having her items scanned. Just your standard ALDI trip right?
However, once the cashier had finished, she went on to ask the person behind the woman to come forward instead. She was ignored, she may as well have been invisible.
“She asked a person behind me who only had two items to come forward to be served without even the courtesy of acknowledgement that I was to be served next,” said the woman.
Since she had quite a lot of groceries with her, the woman understood that those with fewer items may go ahead in the queue first. But the incident did not only happen once but twice!
“[The cashier] told another customer to come forward to be served in front of me again but with a small apology this time,” she continued.
“I don’t mind letting people go ahead of me if they only have a few items, but I object to the cashier doing it without checking with me first.”
“This, to me, is rude and disrespectful.”
One woman shared a “rude” experience with an ALDI cashier. Credit: Facebook.
The woman’s post was flooded with comments from members of the group, and fellow ALDI shoppers as well, with most of them saying that she was completely reasonable for being annoyed at the customer service.
One person said that it should have been “common courtesy” for the cashier to ask the woman first before letting the people behind her go ahead.
Another person agreed and said that even though they would be “happy to let someone with only a few items go ahead”, not asking them first would be infuriating.
A third person admitted that this incident is one of his pet peeves, saying: “Just wrong. Bad manners. Queue up when you’ve finished shopping. No need to let anyone in, no matter how many items…”
“My time is important too and costs me money,” they added. “Queue and wait your turn!”
Meanwhile, some shoppers revealed that if they were in the woman’ shoes, they would have done more than post a complaint online.
“I’d just walk out leaving 23 or so items behind on the belt,” wrote one shopper. Another agreed and said: “Same, I’m on a schedule and also a very petty person I would leave my stuff and walk out.”
But on the other hand, not everyone agreed that the cashier warranted all the rage they’re getting. Others suggested being more relaxed about the situation and speaking out instead.
“Speak up at the time,” wrote one person and added: “Check out staff get abused multiple times a day by nasty customers. It’s not their fault.”
“Don’t sweat the small stuff. Life’s too short for trivial things like this,” a second added.
A third person said: “There are people who don’t have enough to buy food. Get a grip, look around you and see the state our world is in. So you have to wait a bit longer at the checkout, really?”
Another person even shared that they have been on the other side of the situation. “See I’ve been the other person. I had one item while the man in front piled his stuff on the belt and ignored me. The cashier told me to come through and did my one item before starting the guy's full trolley. I think it was the right thing to do.”
What do you think? Was the woman right to be angry at the cashier for the incident? Let us know in the comments below!