Shopper calls out supermarket for 'unavailable' manned checkouts
- Replies 27
All of us here shop at supermarkets regularly (we have to eat, after all), so we are all too familiar with the struggles of navigating self-serve checkouts.
While we have to admit that they can be quite convenient sometimes, especially when you're doing a small shop, they can also be very confusing, especially if you don't use them often. And more often than not, they end up taking much longer than a regular manned checkout.
That is why we feel the pain of this Coles customer loud and clear when he posted on social media calling out his local supermarket for only offering self-serve checkout counters.
The shopper took to Facebook recently to voice his frustration after he was forced to scan all $258 worth of his groceries at a self-serve checkout, just because there were no manned checkouts available.
A Coles customer was frustrated because he had to scan and pack $260 worth of groceries all by himself. Credit: Facebook.
'You know what blows chunks? Doing a $260 grocery shop and having to do it yourself,' the shopper wrote in his post, alongside a picture of his long receipt. 'If you can't afford staff, then your business model is stuffed!'
The man continued by explaining that he has no problem using self-checkout lanes in smaller grocery runs; however, he does not feel comfortable doing so whenever he has to buy a lot of items and essentials.
'I like the self-serve if I'm buying three things, but not when I'm scanning a full trolley of stuff,' he said, adding that he would love to see supermarket staff 'redeployed' to this part of the business.
The man's post quickly racked up hundreds of comments from fellow social media users – many of whom agreed.
In the comments section, one person wrote: 'I completely agree! I hate self-service checkouts… they frustrate me so much,' with a second user adding and saying: 'Personally, I can't stand using self-service checkouts anymore. Is it too much to expect someone to pack my groceries for me and save me some time and effort?'
Another user shared that they prefer to shop at supermarkets that employ actual human beings as cashiers because they feel better about themselves knowing that they are helping real people find employment.
Many shoppers agree that manned checkouts are much better than self-serve ones. Credit: Facebook.
This debate comes shortly after a viral social media post began circulating on Facebook and Twitter, calling on major retailers to stop installing self-serve checkouts.
A post written by one shopper has been copied and posted on the social media accounts of Coles, Woolworths, Bunnings and Kmart in recent days by plenty of users.
'You are almost exclusively self-checkout now,' the message reads.
The customer then mentions an experience when an employee stopped them as they were leaving the store and wanted to see their receipt. When they said no, the staff member allegedly called after them as they left.
The customer didn't say anything in response; they merely raised their receipt above their head and continued to leave the store.
'You want me to be a cashier with no training, then that's your problem, not mine. Don't audit me for a position you refuse to employ any longer,' they went on to say.
'You can either trust me to do self-checkout, or you can put your cashiers back in place like they used to be. I'm not interested in proving that I did your job for you.'
It appears that many Aussies feel this way since a quick look at the comments section of the posts reveals a deluge of comments that share the same views and opinions.
What about you, members - how do you feel about self-serve checkouts? Do you use them often, or do you prefer to go through a manned checkout? Let us know in the comments below!
While we have to admit that they can be quite convenient sometimes, especially when you're doing a small shop, they can also be very confusing, especially if you don't use them often. And more often than not, they end up taking much longer than a regular manned checkout.
That is why we feel the pain of this Coles customer loud and clear when he posted on social media calling out his local supermarket for only offering self-serve checkout counters.
The shopper took to Facebook recently to voice his frustration after he was forced to scan all $258 worth of his groceries at a self-serve checkout, just because there were no manned checkouts available.
A Coles customer was frustrated because he had to scan and pack $260 worth of groceries all by himself. Credit: Facebook.
'You know what blows chunks? Doing a $260 grocery shop and having to do it yourself,' the shopper wrote in his post, alongside a picture of his long receipt. 'If you can't afford staff, then your business model is stuffed!'
The man continued by explaining that he has no problem using self-checkout lanes in smaller grocery runs; however, he does not feel comfortable doing so whenever he has to buy a lot of items and essentials.
'I like the self-serve if I'm buying three things, but not when I'm scanning a full trolley of stuff,' he said, adding that he would love to see supermarket staff 'redeployed' to this part of the business.
The man's post quickly racked up hundreds of comments from fellow social media users – many of whom agreed.
In the comments section, one person wrote: 'I completely agree! I hate self-service checkouts… they frustrate me so much,' with a second user adding and saying: 'Personally, I can't stand using self-service checkouts anymore. Is it too much to expect someone to pack my groceries for me and save me some time and effort?'
Another user shared that they prefer to shop at supermarkets that employ actual human beings as cashiers because they feel better about themselves knowing that they are helping real people find employment.
Many shoppers agree that manned checkouts are much better than self-serve ones. Credit: Facebook.
This debate comes shortly after a viral social media post began circulating on Facebook and Twitter, calling on major retailers to stop installing self-serve checkouts.
A post written by one shopper has been copied and posted on the social media accounts of Coles, Woolworths, Bunnings and Kmart in recent days by plenty of users.
'You are almost exclusively self-checkout now,' the message reads.
The customer then mentions an experience when an employee stopped them as they were leaving the store and wanted to see their receipt. When they said no, the staff member allegedly called after them as they left.
The customer didn't say anything in response; they merely raised their receipt above their head and continued to leave the store.
'You want me to be a cashier with no training, then that's your problem, not mine. Don't audit me for a position you refuse to employ any longer,' they went on to say.
'You can either trust me to do self-checkout, or you can put your cashiers back in place like they used to be. I'm not interested in proving that I did your job for you.'
It appears that many Aussies feel this way since a quick look at the comments section of the posts reveals a deluge of comments that share the same views and opinions.
What about you, members - how do you feel about self-serve checkouts? Do you use them often, or do you prefer to go through a manned checkout? Let us know in the comments below!
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Seems to be some bandwagon these days about this subject that people have jumped on. If people don't like them then don't use them. Simple.
