We know how important it is to find the right balance between convenience and value for money. We’re often working within a budget, while also trying our best to keep our independence.

That’s why online grocery shopping is such a great option — more supermarkets are offering online delivery and collection, which is especially helpful for those who have health or mobility concerns, or simply don't have the time to do their grocery shopping.

We rely on supermarkets to provide us with the highest quality products.

However, we are also aware of the disadvantages of online shopping, including receiving some items that do not match our expectations.

And for this reason, shoppers often make special requests in their online orders.

Online shoppers make special requests to ensure the quality of their purchases despite not being able to shop physically. Credit: Facebook.

Recently, social media users discovered posts from Woolworths workers who were being dismissive of customer requests for quality products when it comes to online orders.

The posts in question came from an unofficial Facebook group for Woolies workers, which showed staff discussing requests from shoppers like asking for 'firm' blueberries, ice cream from the back of the freezer or even 'pretty' coloured fly swatters.

Instead of taking these requests seriously, the Woolworths team members appeared to be mocking the customers’ requests, with one employee rudely suggesting that customers should 'do [their] own d*mn shopping.'

The worker who posted the thread continued to brag about turning down another request from the customer, who had similarly bought 10 cucumbers and written a note requesting that the freshest be chosen.

As shoppers, we expect that all our requests will be taken seriously, even if those requests are extra-specific.

'I didn't. No way I was wasting my time,' the employee wrote.

A Facebook post exposed how Woolworths workers make fun of online shoppers' special requests. Credit: Facebook.

Others poked fun at the shopper who requested the 'firm' blueberries, with one person saying: 'Should've eaten a few to make sure they were OK too.'

Some pointed out that they would do the opposite of the requests.

Woolies customers appeared to have a shared concern with the selection of freshly stocked produce and meat, as seen by another Facebook post that asked that the freshness of the beef mince be 'double checked'.

However, one employee sarcastically said that seeing notes like this is the 'best way' for customers to guarantee they won't get the freshest things available.

In response to the issue being brought to light, a Woolworths spokesperson issued a statement saying that while there are instances where particular requests made in connection with online orders cannot be met because of unexpected circumstances, every effort is taken to guarantee that customers receive what they request.

They also reminded customers of the company's Fresh or Free Guarantee and encouraged them to keep in touch with the retailer if they have issues with their purchases.

'We expect our team members to always meet the specific requests customers place in their orders but we know that due to supply or stock issues, this is not always the case. If a customer is unhappy with their order, they're encouraged to contact us so we can look into it,' the representative said.

Woolworths website even suggests leaving ‘personal shopping notes’:
‘Leaving a Personal Shopper note against any item is the best way to let them know exactly how you’d pick those items in store, especially fresh fruit and veg. You could also ask them to pick a specific size or weight, green or ripe produce, or even choose certain items by their use-by-date.’

Hmm, now who is going to tell the staff members?

Key Takeaways

• Woolworths employees have been discovered mocking customers in an unofficial Facebook group for workers.
• Employees laughed at shopper’s requests such as asking for 'firm' blueberries, or for ice cream 'from the back' of the freezer.
• Woolworths staff suggested customers ordering online should not expect to receive the freshest products available.
• A Woolworths spokesperson said staff make every effort to fulfill customer requests, and encouraged unhappy customers to contact them.

We feel strongly that if you're paying hard-earned money for a service, it's only reasonable to expect that a business should follow through on its delivery of that service. That's why we take a dim view of poor customer service.

So, members, don’t forget you can demand quality products! Just make sure you stay vigilant when it comes to asking for a little extra attention - and don’t be discouraged from making those special requests by discouraging words from a few staff.

Members, what do you think? Do you think these comments from the staff members are insensitive to shoppers?

 

[Ian Crane-Luff]

We know how important it is to find the right balance between convenience and value for money. We’re often working within a budget, while also trying our best to keep our independence.

That’s why online grocery shopping is such a great option — more supermarkets are offering online delivery and collection, which is especially helpful for those who have health or mobility concerns, or simply don't have the time to do their grocery shopping.

We rely on supermarkets to provide us with the highest quality products.

However, we are also aware of the disadvantages of online shopping, including receiving some items that do not match our expectations.

And for this reason, shoppers often make special requests in their online orders.

Online shoppers make special requests to ensure the quality of their purchases despite not being able to shop physically. Credit: Facebook.

Recently, social media users discovered posts from Woolworths workers who were being dismissive of customer requests for quality products when it comes to online orders.

The posts in question came from an unofficial Facebook group for Woolies workers, which showed staff discussing requests from shoppers like asking for 'firm' blueberries, ice cream from the back of the freezer or even 'pretty' coloured fly swatters.

Instead of taking these requests seriously, the Woolworths team members appeared to be mocking the customers’ requests, with one employee rudely suggesting that customers should 'do [their] own d*mn shopping.'

The worker who posted the thread continued to brag about turning down another request from the customer, who had similarly bought 10 cucumbers and written a note requesting that the freshest be chosen.

As shoppers, we expect that all our requests will be taken seriously, even if those requests are extra-specific.

'I didn't. No way I was wasting my time,' the employee wrote.

A Facebook post exposed how Woolworths workers make fun of online shoppers' special requests. Credit: Facebook.

Others poked fun at the shopper who requested the 'firm' blueberries, with one person saying: 'Should've eaten a few to make sure they were OK too.'

Some pointed out that they would do the opposite of the requests.

Woolies customers appeared to have a shared concern with the selection of freshly stocked produce and meat, as seen by another Facebook post that asked that the freshness of the beef mince be 'double checked'.

However, one employee sarcastically said that seeing notes like this is the 'best way' for customers to guarantee they won't get the freshest things available.

In response to the issue being brought to light, a Woolworths spokesperson issued a statement saying that while there are instances where particular requests made in connection with online orders cannot be met because of unexpected circumstances, every effort is taken to guarantee that customers receive what they request.

They also reminded customers of the company's Fresh or Free Guarantee and encouraged them to keep in touch with the retailer if they have issues with their purchases.

'We expect our team members to always meet the specific requests customers place in their orders but we know that due to supply or stock issues, this is not always the case. If a customer is unhappy with their order, they're encouraged to contact us so we can look into it,' the representative said.

Woolworths website even suggests leaving ‘personal shopping notes’:
‘Leaving a Personal Shopper note against any item is the best way to let them know exactly how you’d pick those items in store, especially fresh fruit and veg. You could also ask them to pick a specific size or weight, green or ripe produce, or even choose certain items by their use-by-date.’

Hmm, now who is going to tell the staff members?

Key Takeaways

• Woolworths employees have been discovered mocking customers in an unofficial Facebook group for workers.
• Employees laughed at shopper’s requests such as asking for 'firm' blueberries, or for ice cream 'from the back' of the freezer.
• Woolworths staff suggested customers ordering online should not expect to receive the freshest products available.
• A Woolworths spokesperson said staff make every effort to fulfill customer requests, and encouraged unhappy customers to contact them.

We feel strongly that if you're paying hard-earned money for a service, it's only reasonable to expect that a business should follow through on its delivery of that service. That's why we take a dim view of poor customer service.

So, members, don’t forget you can demand quality products! Just make sure you stay vigilant when it comes to asking for a little extra attention - and don’t be discouraged from making those special requests by discouraging words from a few staff.

Members, what do you think? Do you think these comments from the staff members are insensitive to shoppers?

We know how important it is to find the right balance between convenience and value for money. We’re often working within a budget, while also trying our best to keep our independence.

That’s why online grocery shopping is such a great option — more supermarkets are offering online delivery and collection, which is especially helpful for those who have health or mobility concerns, or simply don't have the time to do their grocery shopping.

We rely on supermarkets to provide us with the highest quality products.

However, we are also aware of the disadvantages of online shopping, including receiving some items that do not match our expectations.

And for this reason, shoppers often make special requests in their online orders.

Online shoppers make special requests to ensure the quality of their purchases despite not being able to shop physically. Credit: Facebook.

Recently, social media users discovered posts from Woolworths workers who were being dismissive of customer requests for quality products when it comes to online orders.

The posts in question came from an unofficial Facebook group for Woolies workers, which showed staff discussing requests from shoppers like asking for 'firm' blueberries, ice cream from the back of the freezer or even 'pretty' coloured fly swatters.

Instead of taking these requests seriously, the Woolworths team members appeared to be mocking the customers’ requests, with one employee rudely suggesting that customers should 'do [their] own d*mn shopping.'

The worker who posted the thread continued to brag about turning down another request from the customer, who had similarly bought 10 cucumbers and written a note requesting that the freshest be chosen.

As shoppers, we expect that all our requests will be taken seriously, even if those requests are extra-specific.

'I didn't. No way I was wasting my time,' the employee wrote.

A Facebook post exposed how Woolworths workers make fun of online shoppers' special requests. Credit: Facebook.

Others poked fun at the shopper who requested the 'firm' blueberries, with one person saying: 'Should've eaten a few to make sure they were OK too.'

Some pointed out that they would do the opposite of the requests.

Woolies customers appeared to have a shared concern with the selection of freshly stocked produce and meat, as seen by another Facebook post that asked that the freshness of the beef mince be 'double checked'.

However, one employee sarcastically said that seeing notes like this is the 'best way' for customers to guarantee they won't get the freshest things available.

In response to the issue being brought to light, a Woolworths spokesperson issued a statement saying that while there are instances where particular requests made in connection with online orders cannot be met because of unexpected circumstances, every effort is taken to guarantee that customers receive what they request.

They also reminded customers of the company's Fresh or Free Guarantee and encouraged them to keep in touch with the retailer if they have issues with their purchases.

'We expect our team members to always meet the specific requests customers place in their orders but we know that due to supply or stock issues, this is not always the case. If a customer is unhappy with their order, they're encouraged to contact us so we can look into it,' the representative said.

Woolworths website even suggests leaving ‘personal shopping notes’:
‘Leaving a Personal Shopper note against any item is the best way to let them know exactly how you’d pick those items in store, especially fresh fruit and veg. You could also ask them to pick a specific size or weight, green or ripe produce, or even choose certain items by their use-by-date.’

Hmm, now who is going to tell the staff members?

Key Takeaways

• Woolworths employees have been discovered mocking customers in an unofficial Facebook group for workers.
• Employees laughed at shopper’s requests such as asking for 'firm' blueberries, or for ice cream 'from the back' of the freezer.
• Woolworths staff suggested customers ordering online should not expect to receive the freshest products available.
• A Woolworths spokesperson said staff make every effort to fulfill customer requests, and encouraged unhappy customers to contact them.

We feel strongly that if you're paying hard-earned money for a service, it's only reasonable to expect that a business should follow through on its delivery of that service. That's why we take a dim view of poor customer service.

So, members, don’t forget you can demand quality products! Just make sure you stay vigilant when it comes to asking for a little extra attention - and don’t be discouraged from making those special requests by discouraging words from a few staff.

Members, what do you think? Do you think these comments from the staff members are insensitive to shoppers?

Such staff members need attitude-changing discipline. I wish Coles's online shopping site had the same facility as they often send produce past the use-by date, the largest over-ripe bananas etc that in-shop buyers will not purchase and the most recent a large tub of Greek yoghurt that was punctured and leaking packed with items that could not have caused the problem, it's either an attitude problem or a management directive.

 

[Shane/#]

We know how important it is to find the right balance between convenience and value for money. We’re often working within a budget, while also trying our best to keep our independence.

That’s why online grocery shopping is such a great option — more supermarkets are offering online delivery and collection, which is especially helpful for those who have health or mobility concerns, or simply don't have the time to do their grocery shopping.

We rely on supermarkets to provide us with the highest quality products.

However, we are also aware of the disadvantages of online shopping, including receiving some items that do not match our expectations.

And for this reason, shoppers often make special requests in their online orders.

Online shoppers make special requests to ensure the quality of their purchases despite not being able to shop physically. Credit: Facebook.

Recently, social media users discovered posts from Woolworths workers who were being dismissive of customer requests for quality products when it comes to online orders.

The posts in question came from an unofficial Facebook group for Woolies workers, which showed staff discussing requests from shoppers like asking for 'firm' blueberries, ice cream from the back of the freezer or even 'pretty' coloured fly swatters.

Instead of taking these requests seriously, the Woolworths team members appeared to be mocking the customers’ requests, with one employee rudely suggesting that customers should 'do [their] own d*mn shopping.'

The worker who posted the thread continued to brag about turning down another request from the customer, who had similarly bought 10 cucumbers and written a note requesting that the freshest be chosen.

As shoppers, we expect that all our requests will be taken seriously, even if those requests are extra-specific.

'I didn't. No way I was wasting my time,' the employee wrote.

A Facebook post exposed how Woolworths workers make fun of online shoppers' special requests. Credit: Facebook.

Others poked fun at the shopper who requested the 'firm' blueberries, with one person saying: 'Should've eaten a few to make sure they were OK too.'

Some pointed out that they would do the opposite of the requests.

Woolies customers appeared to have a shared concern with the selection of freshly stocked produce and meat, as seen by another Facebook post that asked that the freshness of the beef mince be 'double checked'.

However, one employee sarcastically said that seeing notes like this is the 'best way' for customers to guarantee they won't get the freshest things available.

In response to the issue being brought to light, a Woolworths spokesperson issued a statement saying that while there are instances where particular requests made in connection with online orders cannot be met because of unexpected circumstances, every effort is taken to guarantee that customers receive what they request.

They also reminded customers of the company's Fresh or Free Guarantee and encouraged them to keep in touch with the retailer if they have issues with their purchases.

'We expect our team members to always meet the specific requests customers place in their orders but we know that due to supply or stock issues, this is not always the case. If a customer is unhappy with their order, they're encouraged to contact us so we can look into it,' the representative said.

Woolworths website even suggests leaving ‘personal shopping notes’:
‘Leaving a Personal Shopper note against any item is the best way to let them know exactly how you’d pick those items in store, especially fresh fruit and veg. You could also ask them to pick a specific size or weight, green or ripe produce, or even choose certain items by their use-by-date.’

Hmm, now who is going to tell the staff members?

Key Takeaways

• Woolworths employees have been discovered mocking customers in an unofficial Facebook group for workers.
• Employees laughed at shopper’s requests such as asking for 'firm' blueberries, or for ice cream 'from the back' of the freezer.
• Woolworths staff suggested customers ordering online should not expect to receive the freshest products available.
• A Woolworths spokesperson said staff make every effort to fulfill customer requests, and encouraged unhappy customers to contact them.

We feel strongly that if you're paying hard-earned money for a service, it's only reasonable to expect that a business should follow through on its delivery of that service. That's why we take a dim view of poor customer service.

So, members, don’t forget you can demand quality products! Just make sure you stay vigilant when it comes to asking for a little extra attention - and don’t be discouraged from making those special requests by discouraging words from a few staff.

Members, what do you think? Do you think these comments from the staff members are insensitive to shoppers?

The employees are employed to do a job if they want to bitch about it Woolworths sack them simple

 

[JehazFNQ]

I assume that the Woolworths and Coles “personal shoppers” are paid to select goods on my behalf ie as if I were doing the shopping? If so, they should be doing that job properly, no matter what they privately think of my “special requests”. And they should keep those thoughts private too, and not be spreading them around on a forum which is clearly not only seen by their colleagues! I am able to and enjoy doing my own shopping so far, but I see no reason why those who opt for Coles and Woolies shopping “service” should be not only skimped on the quality and/or presence of their requested items but also mocked for asking for what is their right - goods which are of the quality expected for the money they are paying.

 

[Panred]

We know how important it is to find the right balance between convenience and value for money. We’re often working within a budget, while also trying our best to keep our independence.

That’s why online grocery shopping is such a great option — more supermarkets are offering online delivery and collection, which is especially helpful for those who have health or mobility concerns, or simply don't have the time to do their grocery shopping.

We rely on supermarkets to provide us with the highest quality products.

However, we are also aware of the disadvantages of online shopping, including receiving some items that do not match our expectations.

And for this reason, shoppers often make special requests in their online orders.

Online shoppers make special requests to ensure the quality of their purchases despite not being able to shop physically. Credit: Facebook.

Recently, social media users discovered posts from Woolworths workers who were being dismissive of customer requests for quality products when it comes to online orders.

The posts in question came from an unofficial Facebook group for Woolies workers, which showed staff discussing requests from shoppers like asking for 'firm' blueberries, ice cream from the back of the freezer or even 'pretty' coloured fly swatters.

Instead of taking these requests seriously, the Woolworths team members appeared to be mocking the customers’ requests, with one employee rudely suggesting that customers should 'do [their] own d*mn shopping.'

The worker who posted the thread continued to brag about turning down another request from the customer, who had similarly bought 10 cucumbers and written a note requesting that the freshest be chosen.

As shoppers, we expect that all our requests will be taken seriously, even if those requests are extra-specific.

'I didn't. No way I was wasting my time,' the employee wrote.

A Facebook post exposed how Woolworths workers make fun of online shoppers' special requests. Credit: Facebook.

Others poked fun at the shopper who requested the 'firm' blueberries, with one person saying: 'Should've eaten a few to make sure they were OK too.'

Some pointed out that they would do the opposite of the requests.

Woolies customers appeared to have a shared concern with the selection of freshly stocked produce and meat, as seen by another Facebook post that asked that the freshness of the beef mince be 'double checked'.

However, one employee sarcastically said that seeing notes like this is the 'best way' for customers to guarantee they won't get the freshest things available.

In response to the issue being brought to light, a Woolworths spokesperson issued a statement saying that while there are instances where particular requests made in connection with online orders cannot be met because of unexpected circumstances, every effort is taken to guarantee that customers receive what they request.

They also reminded customers of the company's Fresh or Free Guarantee and encouraged them to keep in touch with the retailer if they have issues with their purchases.

'We expect our team members to always meet the specific requests customers place in their orders but we know that due to supply or stock issues, this is not always the case. If a customer is unhappy with their order, they're encouraged to contact us so we can look into it,' the representative said.

Woolworths website even suggests leaving ‘personal shopping notes’:
‘Leaving a Personal Shopper note against any item is the best way to let them know exactly how you’d pick those items in store, especially fresh fruit and veg. You could also ask them to pick a specific size or weight, green or ripe produce, or even choose certain items by their use-by-date.’

Hmm, now who is going to tell the staff members?

Key Takeaways

• Woolworths employees have been discovered mocking customers in an unofficial Facebook group for workers.
• Employees laughed at shopper’s requests such as asking for 'firm' blueberries, or for ice cream 'from the back' of the freezer.
• Woolworths staff suggested customers ordering online should not expect to receive the freshest products available.
• A Woolworths spokesperson said staff make every effort to fulfill customer requests, and encouraged unhappy customers to contact them.

We feel strongly that if you're paying hard-earned money for a service, it's only reasonable to expect that a business should follow through on its delivery of that service. That's why we take a dim view of poor customer service.

So, members, don’t forget you can demand quality products! Just make sure you stay vigilant when it comes to asking for a little extra attention - and don’t be discouraged from making those special requests by discouraging words from a few staff.

Members, what do you think? Do you think these comments from the staff members are insensitive to shoppers?

 

[Panred]

These staff don’t deserve to have a job! They don’t know the customers circumstances. Having said that I have used online shopping for my blind mother in a city not near me, and she was very happy with the result. I might add I’ve alternated between Coles and Woolworths and found them both good.
Don’t judge the whole companies by a few morons!

 

[Ricci]

I have nothing but praise for the pickers at my local Woolies. I get everything delivered and so far have had nothing but excellent service. I do put notes if I'm looking for specific items but I also put a thank you note somewhere on the order too. Manners cost nothing, a please and thank you go a long way.

 

[Tripper]

Employees need to be reminded that courtesy makes for a better work experience for them and the customer experience too. When you shop you see such a mixture of attitudes and behaviours. Recently I was looking for a specific product at Woolworths. Reluctantly I asked a picker for a possible location. She was awesome....and called another picker.....we found the product in a random odd place. When I thanked them their comment was....well now we know too....with a smile.

 

[Suzanne rose]

These woolworths employees should be found and sacked.

They are in a paid job and whatever happened to make your customers satisfied.. .

Sorry I'm sick of receiving either out of date or close to expiry items.
The lady who requested the icecream from the back of the freezer I understand that , the further back in the freezer the more colder.

I want firm blueberries and strawberries that are not soft and mouldy

I'm happy for substitutes but they substitute with ridiculous items...

You order zero sugar soft drink to be given normal sift drink.

Last shopping I order wholemeal bread there were no substitute available
I order Coco Chex which was for my daughter they gave me limited edition strawberry n vanilla coco pops.

I'm sure the substitute items for items they can't sell.

Answer to this ...I will keep calling and request a refund

 

[Liz]

So far so good with Woolies online for me, what they substitute has been acceptable. If, for example, I buy deoderant or something with a lavender perfume, I just write please don't substitute with a lavender scented as I am allergic. I find the pickers have been great and often I leave a thank you in the comments. I would hope these staff get extra training and not go to social media.

 

[Nelbert]

We know how important it is to find the right balance between convenience and value for money. We’re often working within a budget, while also trying our best to keep our independence.

That’s why online grocery shopping is such a great option — more supermarkets are offering online delivery and collection, which is especially helpful for those who have health or mobility concerns, or simply don't have the time to do their grocery shopping.

We rely on supermarkets to provide us with the highest quality products.

However, we are also aware of the disadvantages of online shopping, including receiving some items that do not match our expectations.

And for this reason, shoppers often make special requests in their online orders.

Online shoppers make special requests to ensure the quality of their purchases despite not being able to shop physically. Credit: Facebook.

Recently, social media users discovered posts from Woolworths workers who were being dismissive of customer requests for quality products when it comes to online orders.

The posts in question came from an unofficial Facebook group for Woolies workers, which showed staff discussing requests from shoppers like asking for 'firm' blueberries, ice cream from the back of the freezer or even 'pretty' coloured fly swatters.

Instead of taking these requests seriously, the Woolworths team members appeared to be mocking the customers’ requests, with one employee rudely suggesting that customers should 'do [their] own d*mn shopping.'

The worker who posted the thread continued to brag about turning down another request from the customer, who had similarly bought 10 cucumbers and written a note requesting that the freshest be chosen.

As shoppers, we expect that all our requests will be taken seriously, even if those requests are extra-specific.

'I didn't. No way I was wasting my time,' the employee wrote.

A Facebook post exposed how Woolworths workers make fun of online shoppers' special requests. Credit: Facebook.

Others poked fun at the shopper who requested the 'firm' blueberries, with one person saying: 'Should've eaten a few to make sure they were OK too.'

Some pointed out that they would do the opposite of the requests.

Woolies customers appeared to have a shared concern with the selection of freshly stocked produce and meat, as seen by another Facebook post that asked that the freshness of the beef mince be 'double checked'.

However, one employee sarcastically said that seeing notes like this is the 'best way' for customers to guarantee they won't get the freshest things available.

In response to the issue being brought to light, a Woolworths spokesperson issued a statement saying that while there are instances where particular requests made in connection with online orders cannot be met because of unexpected circumstances, every effort is taken to guarantee that customers receive what they request.

They also reminded customers of the company's Fresh or Free Guarantee and encouraged them to keep in touch with the retailer if they have issues with their purchases.

'We expect our team members to always meet the specific requests customers place in their orders but we know that due to supply or stock issues, this is not always the case. If a customer is unhappy with their order, they're encouraged to contact us so we can look into it,' the representative said.

Woolworths website even suggests leaving ‘personal shopping notes’:
‘Leaving a Personal Shopper note against any item is the best way to let them know exactly how you’d pick those items in store, especially fresh fruit and veg. You could also ask them to pick a specific size or weight, green or ripe produce, or even choose certain items by their use-by-date.’

Hmm, now who is going to tell the staff members?

Key Takeaways

• Woolworths employees have been discovered mocking customers in an unofficial Facebook group for workers.
• Employees laughed at shopper’s requests such as asking for 'firm' blueberries, or for ice cream 'from the back' of the freezer.
• Woolworths staff suggested customers ordering online should not expect to receive the freshest products available.
• A Woolworths spokesperson said staff make every effort to fulfill customer requests, and encouraged unhappy customers to contact them.

We feel strongly that if you're paying hard-earned money for a service, it's only reasonable to expect that a business should follow through on its delivery of that service. That's why we take a dim view of poor customer service.

So, members, don’t forget you can demand quality products! Just make sure you stay vigilant when it comes to asking for a little extra attention - and don’t be discouraged from making those special requests by discouraging words from a few staff.

Members, what do you think? Do you think these comments from the staff members are insensitive to shoppers?

Sadly it's the current environment of employees today. Every occupation has jokes behind the scenes, the intelligent one's don't post it online to get found out. Woolworths staff has a lot to answer for, especially during covid when they wouldn't allow nurses in on the way to work with clean uniforms on as we would give their staff covid. Still better to shop in store know what you're getting .

 

[TomDevine55]

I have used home deliveries a couple of times for health reasons and while this pokes fun at shoppers demands, when my groceries were delivered, the vegetables and fruit selection seem to be substandard and picked from the ones that have been rejected and usually not very good and over ripe. Woolworths is not silly and I bet instructions are given to staff to get rid of the older fruit and veggies as they know most customers will put up with crap until they dont shop there anymore.

 

[Annna]

Woolworths' Management/HR, show the required initiative:

1.Go to the Facebook site;

2. Identify the Woolworths' employees making these derogatory remarks;

3. If you find difficulty pinpointing the identity of the posters, offer a reward in house to employees for information leading to the identification of perpetrators;

4. Find them and sack them.

I've worked in various customer service oriented industries. Customers say all sorts of things during their interaction with customer service staff, some pleasant, others not so much.

Woolworths' staff need ongoing staff training emphasising that what's said by customers during their regular interaction (like requests, for fresh, firm or other words seeking freshness from the Fresh Food People) that is polite and a right a customer deserves should remain between the speaker and receiver (and the receiver's employer).

Woolworths' should not allow such reasonable requests from its paying customers to become the subject matter of a 'FUNNIEST/RIDICULOUS CUSTOMERS' COMMENTS FORUM' like has been done on Facebook by this rogue, immature group of staff.

Get this group of rogues out, get new ones in and ensure weekly or more often staff training sessions on the importance of customers and service and how good relations between staff and customers impacts upon profits, jobs and standing.

 

[DiMcg]

I have used the request part on my order, with a please included. I had old produce delivered so I would ask for firm avocados not soft as I always received overripe ones (put my finger through it), medium size sweet potatoes and a kaleslaw with a use by date within a few days, as the ones I receive were always due on the day or a day past used by date(partial browning and had a smell to it). I would rather a refund if they don’t have fresh produce. So I’m glad to say they have kindly met my requests so far but after reading this it makes me wonder what they might be thinking?

 

[starrysnan]

We know how important it is to find the right balance between convenience and value for money. We’re often working within a budget, while also trying our best to keep our independence.

That’s why online grocery shopping is such a great option — more supermarkets are offering online delivery and collection, which is especially helpful for those who have health or mobility concerns, or simply don't have the time to do their grocery shopping.

We rely on supermarkets to provide us with the highest quality products.

However, we are also aware of the disadvantages of online shopping, including receiving some items that do not match our expectations.

And for this reason, shoppers often make special requests in their online orders.

Online shoppers make special requests to ensure the quality of their purchases despite not being able to shop physically. Credit: Facebook.

Recently, social media users discovered posts from Woolworths workers who were being dismissive of customer requests for quality products when it comes to online orders.

The posts in question came from an unofficial Facebook group for Woolies workers, which showed staff discussing requests from shoppers like asking for 'firm' blueberries, ice cream from the back of the freezer or even 'pretty' coloured fly swatters.

Instead of taking these requests seriously, the Woolworths team members appeared to be mocking the customers’ requests, with one employee rudely suggesting that customers should 'do [their] own d*mn shopping.'

The worker who posted the thread continued to brag about turning down another request from the customer, who had similarly bought 10 cucumbers and written a note requesting that the freshest be chosen.

As shoppers, we expect that all our requests will be taken seriously, even if those requests are extra-specific.

'I didn't. No way I was wasting my time,' the employee wrote.

A Facebook post exposed how Woolworths workers make fun of online shoppers' special requests. Credit: Facebook.

Others poked fun at the shopper who requested the 'firm' blueberries, with one person saying: 'Should've eaten a few to make sure they were OK too.'

Some pointed out that they would do the opposite of the requests.

Woolies customers appeared to have a shared concern with the selection of freshly stocked produce and meat, as seen by another Facebook post that asked that the freshness of the beef mince be 'double checked'.

However, one employee sarcastically said that seeing notes like this is the 'best way' for customers to guarantee they won't get the freshest things available.

In response to the issue being brought to light, a Woolworths spokesperson issued a statement saying that while there are instances where particular requests made in connection with online orders cannot be met because of unexpected circumstances, every effort is taken to guarantee that customers receive what they request.

They also reminded customers of the company's Fresh or Free Guarantee and encouraged them to keep in touch with the retailer if they have issues with their purchases.

'We expect our team members to always meet the specific requests customers place in their orders but we know that due to supply or stock issues, this is not always the case. If a customer is unhappy with their order, they're encouraged to contact us so we can look into it,' the representative said.

Woolworths website even suggests leaving ‘personal shopping notes’:
‘Leaving a Personal Shopper note against any item is the best way to let them know exactly how you’d pick those items in store, especially fresh fruit and veg. You could also ask them to pick a specific size or weight, green or ripe produce, or even choose certain items by their use-by-date.’

Hmm, now who is going to tell the staff members?

Key Takeaways

• Woolworths employees have been discovered mocking customers in an unofficial Facebook group for workers.
• Employees laughed at shopper’s requests such as asking for 'firm' blueberries, or for ice cream 'from the back' of the freezer.
• Woolworths staff suggested customers ordering online should not expect to receive the freshest products available.
• A Woolworths spokesperson said staff make every effort to fulfill customer requests, and encouraged unhappy customers to contact them.

We feel strongly that if you're paying hard-earned money for a service, it's only reasonable to expect that a business should follow through on its delivery of that service. That's why we take a dim view of poor customer service.

So, members, don’t forget you can demand quality products! Just make sure you stay vigilant when it comes to asking for a little extra attention - and don’t be discouraged from making those special requests by discouraging words from a few staff.

Members, what do you think? Do you think these comments from the staff members are insensitive to shoppers?

 

[starrysnan]

As I don't have a car my fortnightly shop is ordered at my local Woolworths store. On the whole I have to say it is a good service and does assist me greatly. I have only had a couple of instances when the fresh carrots I ordered looked quite elderly and rubbery and another time when the packet of coleslaw had a use by date of the next day. I do put in a note for the shopper occasionally or if there is a brand that I don't like.
I can understand if the staff get frustrated by some of the customer requests but at the same time they are there to do that job and need to do their best. If Woolies staff need a Facebook page to voice their complaints perhaps Woolworths management need to do more to address the problems.

 

[Nana Zorak]

We know how important it is to find the right balance between convenience and value for money. We’re often working within a budget, while also trying our best to keep our independence.

That’s why online grocery shopping is such a great option — more supermarkets are offering online delivery and collection, which is especially helpful for those who have health or mobility concerns, or simply don't have the time to do their grocery shopping.

We rely on supermarkets to provide us with the highest quality products.

However, we are also aware of the disadvantages of online shopping, including receiving some items that do not match our expectations.

And for this reason, shoppers often make special requests in their online orders.

Online shoppers make special requests to ensure the quality of their purchases despite not being able to shop physically. Credit: Facebook.

Recently, social media users discovered posts from Woolworths workers who were being dismissive of customer requests for quality products when it comes to online orders.

The posts in question came from an unofficial Facebook group for Woolies workers, which showed staff discussing requests from shoppers like asking for 'firm' blueberries, ice cream from the back of the freezer or even 'pretty' coloured fly swatters.

Instead of taking these requests seriously, the Woolworths team members appeared to be mocking the customers’ requests, with one employee rudely suggesting that customers should 'do [their] own d*mn shopping.'

The worker who posted the thread continued to brag about turning down another request from the customer, who had similarly bought 10 cucumbers and written a note requesting that the freshest be chosen.

As shoppers, we expect that all our requests will be taken seriously, even if those requests are extra-specific.

'I didn't. No way I was wasting my time,' the employee wrote.

A Facebook post exposed how Woolworths workers make fun of online shoppers' special requests. Credit: Facebook.

Others poked fun at the shopper who requested the 'firm' blueberries, with one person saying: 'Should've eaten a few to make sure they were OK too.'

Some pointed out that they would do the opposite of the requests.

Woolies customers appeared to have a shared concern with the selection of freshly stocked produce and meat, as seen by another Facebook post that asked that the freshness of the beef mince be 'double checked'.

However, one employee sarcastically said that seeing notes like this is the 'best way' for customers to guarantee they won't get the freshest things available.

In response to the issue being brought to light, a Woolworths spokesperson issued a statement saying that while there are instances where particular requests made in connection with online orders cannot be met because of unexpected circumstances, every effort is taken to guarantee that customers receive what they request.

They also reminded customers of the company's Fresh or Free Guarantee and encouraged them to keep in touch with the retailer if they have issues with their purchases.

'We expect our team members to always meet the specific requests customers place in their orders but we know that due to supply or stock issues, this is not always the case. If a customer is unhappy with their order, they're encouraged to contact us so we can look into it,' the representative said.

Woolworths website even suggests leaving ‘personal shopping notes’:
‘Leaving a Personal Shopper note against any item is the best way to let them know exactly how you’d pick those items in store, especially fresh fruit and veg. You could also ask them to pick a specific size or weight, green or ripe produce, or even choose certain items by their use-by-date.’

Hmm, now who is going to tell the staff members?

Key Takeaways

• Woolworths employees have been discovered mocking customers in an unofficial Facebook group for workers.
• Employees laughed at shopper’s requests such as asking for 'firm' blueberries, or for ice cream 'from the back' of the freezer.
• Woolworths staff suggested customers ordering online should not expect to receive the freshest products available.
• A Woolworths spokesperson said staff make every effort to fulfill customer requests, and encouraged unhappy customers to contact them.

We feel strongly that if you're paying hard-earned money for a service, it's only reasonable to expect that a business should follow through on its delivery of that service. That's why we take a dim view of poor customer service.

So, members, don’t forget you can demand quality products! Just make sure you stay vigilant when it comes to asking for a little extra attention - and don’t be discouraged from making those special requests by discouraging words from a few staff.

Members, what do you think? Do you think these comments from the staff members are insensitive to shoppers?

But how often do the ones making these requests complement the shopper for their service or at least thank them? "You catch more flies with honey than you do with vinegar" as my mum used to say.

 

[mOiOz]

We know how important it is to find the right balance between convenience and value for money. We’re often working within a budget, while also trying our best to keep our independence.

That’s why online grocery shopping is such a great option — more supermarkets are offering online delivery and collection, which is especially helpful for those who have health or mobility concerns, or simply don't have the time to do their grocery shopping.

We rely on supermarkets to provide us with the highest quality products.

However, we are also aware of the disadvantages of online shopping, including receiving some items that do not match our expectations.

And for this reason, shoppers often make special requests in their online orders.

Online shoppers make special requests to ensure the quality of their purchases despite not being able to shop physically. Credit: Facebook.

Recently, social media users discovered posts from Woolworths workers who were being dismissive of customer requests for quality products when it comes to online orders.

The posts in question came from an unofficial Facebook group for Woolies workers, which showed staff discussing requests from shoppers like asking for 'firm' blueberries, ice cream from the back of the freezer or even 'pretty' coloured fly swatters.

Instead of taking these requests seriously, the Woolworths team members appeared to be mocking the customers’ requests, with one employee rudely suggesting that customers should 'do [their] own d*mn shopping.'

The worker who posted the thread continued to brag about turning down another request from the customer, who had similarly bought 10 cucumbers and written a note requesting that the freshest be chosen.

As shoppers, we expect that all our requests will be taken seriously, even if those requests are extra-specific.

'I didn't. No way I was wasting my time,' the employee wrote.

A Facebook post exposed how Woolworths workers make fun of online shoppers' special requests. Credit: Facebook.

Others poked fun at the shopper who requested the 'firm' blueberries, with one person saying: 'Should've eaten a few to make sure they were OK too.'

Some pointed out that they would do the opposite of the requests.

Woolies customers appeared to have a shared concern with the selection of freshly stocked produce and meat, as seen by another Facebook post that asked that the freshness of the beef mince be 'double checked'.

However, one employee sarcastically said that seeing notes like this is the 'best way' for customers to guarantee they won't get the freshest things available.

In response to the issue being brought to light, a Woolworths spokesperson issued a statement saying that while there are instances where particular requests made in connection with online orders cannot be met because of unexpected circumstances, every effort is taken to guarantee that customers receive what they request.

They also reminded customers of the company's Fresh or Free Guarantee and encouraged them to keep in touch with the retailer if they have issues with their purchases.

'We expect our team members to always meet the specific requests customers place in their orders but we know that due to supply or stock issues, this is not always the case. If a customer is unhappy with their order, they're encouraged to contact us so we can look into it,' the representative said.

Woolworths website even suggests leaving ‘personal shopping notes’:
‘Leaving a Personal Shopper note against any item is the best way to let them know exactly how you’d pick those items in store, especially fresh fruit and veg. You could also ask them to pick a specific size or weight, green or ripe produce, or even choose certain items by their use-by-date.’

Hmm, now who is going to tell the staff members?

Key Takeaways

• Woolworths employees have been discovered mocking customers in an unofficial Facebook group for workers.
• Employees laughed at shopper’s requests such as asking for 'firm' blueberries, or for ice cream 'from the back' of the freezer.
• Woolworths staff suggested customers ordering online should not expect to receive the freshest products available.
• A Woolworths spokesperson said staff make every effort to fulfill customer requests, and encouraged unhappy customers to contact them.

We feel strongly that if you're paying hard-earned money for a service, it's only reasonable to expect that a business should follow through on its delivery of that service. That's why we take a dim view of poor customer service.

So, members, don’t forget you can demand quality products! Just make sure you stay vigilant when it comes to asking for a little extra attention - and don’t be discouraged from making those special requests by discouraging words from a few staff.

Members, what do you think? Do you think these comments from the staff members are insensitive to shoppers?

I am a disabled pensioner and believe me, I would much rather do my own shopping, which I really enjoy. Sadly I am bed-bound and therefore, UNABLE to do so.
We do not get these orders for free, we pay for delivery too.

Having to rely on others' attitudes, that think we are too lazy or not bothered, definitely shows in my regular orders.
I live alone and have often ordered fresh fruit such as bananas and requested 2 ripe, 2 part ripe and 2 or 3 green.
5 out of 7 orders with this request were delivered with ONE bunch of 6 bananas, always ending with at least 2 being thrown out.
I have even complained twice but, to no avail.

Another time I ordered 6 large apples. They were so small, (even smaller than cooking apples) not even worth peeling and also ended up in the trash.
These are just 2 of a number of examples, so now I NEVER order fresh fruit anymore.

 

[Tripper]

I am a disabled pensioner and believe me, I would much rather do my own shopping, which I really enjoy. Sadly I am bed-bound and therefore, UNABLE to do so.
We do not get these orders for free, we pay for delivery too.

Having to rely on others' attitudes, that think we are too lazy or not bothered, definitely shows in my regular orders.
I live alone and have often ordered fresh fruit such as bananas and requested 2 ripe, 2 part ripe and 2 or 3 green.
5 out of 7 orders with this request were delivered with ONE bunch of 6 bananas, always ending with at least 2 being thrown out.
I have even complained twice but, to no avail.

Another time I ordered 6 large apples. They were so small, (even smaller than cooking apples) not even worth peeling and also ended up in the trash.
These are just 2 of a number of examples, so now I NEVER order fresh fruit anymore.

 

[Tripper]

That is really sad for you. Is there someone near you that would do your shopping for you? I did my mum's for her for many years. She loved that I would add a surprise or two!