Shocking money-saving tactic hurts Australian consumers

When a deal sounds too good to be true, it often is—and for many Australians, especially those of us in our golden years, the consequences can be downright devastating.

Just ask a 73-year-old Victorian retiree whose quest for cheaper power bills and a greener home turned into a financial and emotional nightmare.

Her story is a cautionary tale for anyone considering unsolicited offers, particularly in the booming rooftop solar industry.


Christine Hirchfield’s troubles began innocently enough. Like many of us, she was drawn in by a social media ad promising affordable solar panels, interest-free payments, free cleaning for a decade, and a generous feed-in tariff.

The salesperson from GC Perfect Solar even sweetened the deal with the promise of a free battery after a year—an enticing offer for someone who’d experienced frequent power outages.


1751590278529.png
A Victorian pensioner was left with unconnected panels, debt collector letters and misleading contract terms, highlighting the risks of unsolicited selling. Credit: Pexels


But as Christine soon discovered, the devil is in the details. The initial paperwork was vague, lacking the formal contract she expected.

Within days, she handed over her bank details for direct debits, and the 'interest-free' plan morphed into a finance contract with Brighte, a renewable energy finance provider, demanding $95 per fortnight, plus fees. As a pensioner, this was simply unaffordable.

Sensing something was amiss, Christine acted quickly, cancelling her bank card and lodging complaints with Brighte, GC Perfect Solar, and Consumer Affairs Victoria.




While Brighte eventually released her from the finance agreement, the ordeal was far from over.

She later claimed the company demanded full payment of the $11,800 contract, even though she had already asked them to remove the solar panels from her home.

Consumer groups like the Consumer Action Law Centre (CALC) are calling for a national ban on unsolicited selling—a practice that often targets vulnerable Australians, including older people, those in regional areas, and individuals on low incomes or with disabilities.

These tactics are especially prevalent in industries like solar power, but also crop up in the sale of air conditioners, recliner chairs, vacuum cleaners, and even education courses.

CALC’s recent complaint to the Australian Competition and Consumer Commission (ACCC) highlights 23 cases, including Christine’s, where consumers were misled, pressured, or outright deceived.


The consequences can be severe: debt collectors, court action, bankruptcy, and the risk of losing your home.

For many, the emotional toll is just as damaging. Christine herself admits the experience 'rocked her world' and left her far less trusting.

Older Australians are often targeted by predatory practices due to a mix of politeness, limited digital skills, financial vulnerability, and social isolation.

The ACCC is currently reviewing unsolicited selling and lead generation practices, prompted by CALC’s complaint.

The watchdog is seeking public submissions until 31 July, so if you or someone you know has had a similar experience, now is the time to speak up.

Finance providers like Brighte are also under scrutiny. In Christine’s case, Brighte cancelled her contract and cut ties with the sales agent involved, but not all companies act so swiftly or responsibly.


To avoid falling victim to unsolicited selling, take your time before deciding, always request written details, carefully review the fine print, know your rights—like the 10-day cooling-off period—and report any suspicious behaviour to authorities.

It’s a cruel irony that the industries meant to help us save money and protect the environment sometimes exploit our trust.

The solar industry, in particular, has been tainted by unscrupulous operators, undermining public confidence and the broader push towards renewable energy.

But it’s not just about solar panels. CALC warns that similar tactics are used to sell everything from recliner chairs to bogus education courses.

The common thread? Vulnerable consumers are left out of pocket, stressed, and sometimes facing legal action.

And remember, if you’re ever in doubt, take a step back, seek advice, and don’t be afraid to say 'no.' Your peace of mind—and your bank balance—are worth it.
Key Takeaways

  • A Victorian pensioner’s nightmare experience with a solar panel company has highlighted the dangers of unsolicited selling, after being left with unconnected panels, debt collector letters, and misleading contract terms.
  • Consumer groups like the Consumer Action Law Centre are calling for a nationwide ban on unsolicited selling and high-pressure tactics targeting vulnerable Australians, especially in industries like solar, air conditioning and home products.
  • The ACCC is now reviewing whether current consumer protection laws are strong enough to address harmful unsolicited sales and lead generation practices, inviting public submissions until 31 July.
  • Vulnerable cohorts—including older people, those in regional areas, and people with health or language barriers—are especially at risk of being signed up to unaffordable contracts, with companies sometimes circumventing legal protections using lead generation tactics.
Have you or someone you know ever felt pressured into signing up for a product or service that seemed too good to be true? What safeguards do you think should be in place to protect vulnerable Australians from high-pressure sales tactics better? Let us know in the comments below.

Read more: Aussie homeowner cops $600 power bill hike after neighbour’s backyard decision
 
Last edited:

Seniors Discount Club

Sponsored content

Info
Loading data . . .
I can highly recommend 2 great companies that have done the complete opposite of swindling me, after being swindled by a third company!

1) When I initially moved into my home, as expected, some maintenance was required. I got a plumber, whom I had never used before, to replace numerous items totalling a good few thousand dollars.

Approximately two years later, I called him when my hot water had ceased.
He first asked me how old my Hot Water Solar was, to which I responded that I wasn't sure, as it was installed prior to me moving in.

After some navigation, he told me that it was totally unusable and he could either replace it for $4500 or put in a Hot Water Tank for $2000.
I certainly could not afford the $4500 and reluctantly had the tank installed.
Within a day or 2, I was having problems with it and when I called him, he basically refused to look at it without another fee.
I started getting suspicious and called the council to check it for me.
The council found 4 illegal issues in the installation and made him return to correct them.

I also looked into the plumber's background and found a number of complaints had been made about him and his license was not his, it belonged to his brother!

I also found the paperwork for the Solar and contacted the company SOLAHART, who had installed it.
They told me he had stripped the entire mechanism apart and taken it out to sell the copper and other than that, the Solar was only just over 3 years old and nothing was wrong with it, other than needing a service.
They offered to replace the parts he had stolen and give it a service in exchange for the hot water tank that I now no longer needed!

I did take him to court, and even when telling the Judge all this and that he had also lied about his license and at first about stealing and selling the parts (which he eventually admitted to getting $100 for), he won the case!!!!
The judge told me it was my fault for not looking more extensively into his character! YES, I'm still mad!!! :mad:

2) About 5 years after I had my Solar Electricity installed, a small fire occurred at the panel connection on the roof.
The company, G.I. SOLAR GREEN, was wonderful and replaced ALL the 5kw panels for me.

It's comforting to know there are still some honest people amongst all the trash, amongst us...!
 
I can highly recommend 2 great companies that have done the complete opposite of swindling me, after being swindled by a third company!

1) When I initially moved into my home, as expected, some maintenance was required. I got a plumber, whom I had never used before, to replace numerous items totalling a good few thousand dollars.

Approximately two years later, I called him when my hot water had ceased.
He first asked me how old my Hot Water Solar was, to which I responded that I wasn't sure, as it was installed prior to me moving in.

After some navigation, he told me that it was totally unusable and he could either replace it for $4500 or put in a Hot Water Tank for $2000.
I certainly could not afford the $4500 and reluctantly had the tank installed.
Within a day or 2, I was having problems with it and when I called him, he basically refused to look at it without another fee.
I started getting suspicious and called the council to check it for me.
The council found 4 illegal issues in the installation and made him return to correct them.

I also looked into the plumber's background and found a number of complaints had been made about him and his license was not his, it belonged to his brother!

I also found the paperwork for the Solar and contacted the company SOLAHART, who had installed it.
They told me he had stripped the entire mechanism apart and taken it out to sell the copper and other than that, the Solar was only just over 3 years old and nothing was wrong with it, other than needing a service.
They offered to replace the parts he had stolen and give it a service in exchange for the hot water tank that I now no longer needed!

I did take him to court, and even when telling the Judge all this and that he had also lied about his license and at first about stealing and selling the parts (which he eventually admitted to getting $100 for), he won the case!!!!
The judge told me it was my fault for not looking more extensively into his character! YES, I'm still mad!!! :mad:

2) About 5 years after I had my Solar Electricity installed, a small fire occurred at the panel connection on the roof.
The company, G.I. SOLAR GREEN, was wonderful and replaced ALL the 5kw panels for me.

It's comforting to know there are still some honest people amongst all the trash, amongst us...!
Quite an ordeal you’ve been through @mOiOz. Good to know there are some honest people we can rely on. Sad that we usually have to find out the hard way.
 
  • Sad
  • Like
Reactions: Leenie and mOiOz
Quite an ordeal you’ve been through @mOiOz. Good to know there are some honest people we can rely on. Sad that we usually have to find out the hard way.
I honestly feel like I am at war with the world EVERY DAY, even now I discovered my pharmacist's fraudulent charges, and lies about my medication and reported him on Monday!
The medical system is the worst and tradies come up a close second!
I know I have a very high sense of justice and have ZERO tolerance for people trying to get away with it! 💯 💗
 
I honestly feel like I am at war with the world EVERY DAY, even now I discovered my pharmacist's fraudulent charges, and lies about my medication and reported him on Monday!
The medical system is the worst and tradies come up a close second!
I know I have a very high sense of justice and have ZERO tolerance for people trying to get away with it! 💯 💗
A lot of tradies think we are Stupid because we are Female and try to pull a swiftie mechanics especially , I stand up to these Bs and let them know I’m no fool. puts them on the back foot , don’t mess with me.
 
  • Love
Reactions: mOiOz

Join the conversation

News, deals, games, and bargains for Aussies over 60. From everyday expenses like groceries and eating out, to electronics, fashion and travel, the club is all about helping you make your money go further.

Seniors Discount Club

The SDC searches for the best deals, discounts, and bargains for Aussies over 60. From everyday expenses like groceries and eating out, to electronics, fashion and travel, the club is all about helping you make your money go further.
  1. New members
  2. Jokes & fun
  3. Photography
  4. Nostalgia / Yesterday's Australia
  5. Food and Lifestyle
  6. Money Saving Hacks
  7. Offtopic / Everything else
  • We believe that retirement should be a time to relax and enjoy life, not worry about money. That's why we're here to help our members make the most of their retirement years. If you're over 60 and looking for ways to save money, connect with others, and have a laugh, we’d love to have you aboard.
  • Advertise with us

User Menu

Enjoyed Reading our Story?

  • Share this forum to your loved ones.
Change Weather Postcode×
Change Petrol Postcode×