Security guard chokes pensioner in hospital amid shocking safety claim

Hospitals are meant to offer comfort and care, especially for those in their later years, when support matters most.

But not every visit goes as expected. One Aussie's recent experience has raised troubling questions about what really happens behind closed doors.

What was meant to be a routine check-up turned into something far more upsetting. Concerns around treatment, communication, and patient dignity have since come to light. And now, some are wondering—how could this happen in a place meant to heal?


A Shocking Incident Caught on Camera

After more than a year of fighting for justice, Vic managed to obtain body-worn camera footage of the incident.

The audio is confronting: 'That’s me throat, you’re hurting me throat,' Vic can be heard pleading as he’s pushed down and held in a hospital chair, a security guard’s hand at his neck.


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A 73-year-old pensioner was allegedly choked and restrained by a security guard after asking to leave Moorabbin Hospital due to poor treatment. Credit: Depositphotos


Even 15 months later, Vic says the footage is difficult to watch.

'What they did to me was terrible, and nobody cares,' he said. 'I’m still disgusted by what they did to me. You shouldn’t do that, and the hospital did nothing about it.'


A Dispute Over What Happened

The hospital, for its part, claims Vic was the aggressor. In correspondence with Vic, Monash Health stated, 'Your behaviour became aggressive and you took hold of a fire extinguisher still on the wall ... the staff present felt threatened.'

The bodycam footage also records a hospital worker saying, 'He’s being aggressive, he needs to be medicated,' during the struggle.

Vic, who has a cochlear implant and says he struggled to hear what was happening, insists he was trying to leave after being dissatisfied with his treatment.

I was disgusted with how I was being treated, so I wanted to go to another hospital. He wouldn’t let me go—I was his property,' Vic said.

He admits he was angry, but says it was because he felt trapped and mistreated.

'I was angry because they wouldn’t let me go, I was angry because they were assaulting me. What am I supposed to do?'


The Hospital’s Response

Monash Health has stood by its staff, saying, 'Monash Health has a duty to take all reasonably practicable steps, including de-escalation, to protect patients and staff from the consequences of aggressive behaviours, including by taking appropriate steps to prevent patients from harming themselves. Monash Health conducted a thorough review of this incident, concluding that all teams involved acted appropriately. We also supported Victoria Police in investigating the matter.'

Due to privacy laws, the hospital declined to comment further.

A Broader Issue: Patient Rights and Hospital Security

This incident raises important questions about the rights of patients, especially older Australians, in hospital settings.

While hospitals must protect staff and other patients from harm, it’s equally vital that vulnerable individuals are treated with respect and that force is only ever used as a last resort.

Unfortunately, stories like Vic’s aren’t isolated. Across Australia, there have been reports of hospital security staff using heavy-handed tactics, sometimes with devastating consequences for elderly or disabled patients.

The balance between safety and compassion is a delicate one, and hospitals must have clear protocols, regular staff training, and independent oversight to ensure everyone’s rights are protected.


What Should You Do If You Feel Unsafe in Hospital?

If you or someone you know feels unsafe or mistreated in a hospital, it’s essential to speak up, document the incident, and involve a support person.

You can make a formal complaint through the hospital’s process or contact your state’s Health Complaints Commissioner.

For serious concerns, legal advice or help from an advocacy group may also be needed.

Vic’s story is a sobering reminder that even in places meant for healing, things can go wrong.

It’s vital that we keep talking about these issues, demand transparency, and push for better protections for all patients, especially our seniors.
Key Takeaways

  • A 73-year-old pensioner claims he was choked and restrained by a security guard at Monash Health’s Moorabbin Hospital after expressing his wish to leave due to poor treatment.
  • Body-worn camera footage recorded the pensioner pleading for his throat to be released, while hospital staff alleged his behaviour had become aggressive and that he had grabbed a fire extinguisher.
  • The pensioner has spent over a year seeking justice, lodging complaints with both Monash Health and Victoria Police, but feels ignored and distressed by the hospital’s response.
  • Monash Health maintains that all staff acted appropriately during the incident, stating they have a duty to balance patient and staff safety, and have reviewed the matter thoroughly in partnership with police.
Have you or someone you know ever felt unsafe or mistreated in a hospital? Do you think hospitals are doing enough to protect both patients and staff? We’d love to hear your thoughts and experiences in the comments below.

Read more: ‘He could have just died’: 15-hour hospital wait leaves family fearing the worst
 

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Reading through the story its quite one sided...the victims...you get the general feeling obviously the man was not happy but NO ONE derserves to be yelled at or threatened which is clearly what the "victim" did first...and to grab hold of the fire extinguisher is a big red flag for aggression...this man should NOT have become aggressive and none of this would have escalated
 
I was going to say the same thing.
My best friend is a retired nurse and over the years has told me many times of the aggression of patients and it is not just young people who are intoxicated or under the influence of drugs but on many occasions it is senior citizens.
On one occasion I recall she had bruises to her arms and also her legs where she was kicked by an elderly lady. One elderly man punched her in the face and broke her glasses, giving her a black eye.
Both of these instances she was just trying to do her job.
There are two sides to every story and just because you are a senior it doesn't give you the right to abuse and physically assault hospital staff
I don't believe for one minute that staff would have been physically trying to stop him from leaving the hospital.
My husband was an extremely bad tempered and difficult patient during a four month stay in hospital. The staff very patiently put up with his verbal abuse. On one occasion he yelled at and shoved a nurse. He kept wanting to go home when he was in no fit state to do so.
They patiently explained to him that he
would have to sign release papers to the effect that he was leaving against medical advice.
He didn't leave mainly because he doesn't drive and I refused to take him home without a proper medical clearance.
When he eventually did come home, still against medical advice that he needed another 12 weeks of rehab. He was not able to swallow properly. They had given him a PEG for feeding, which he had removed before he really should have.

The end result of all this cantankerous behaviour was that he choked to death on his lunch some six months later.

The hospital staff at all times treated him with respect and did their best to help him.

Respect goes both ways and age is not an excuse for the lack of it. Obviously there are some cases where this sort of bahaviour is because of their medical condition, but this was not the case with my husband unfortunately.
 
I have had trouble with security guards at hospital. I am hearing impaired.
One tried to stop me entering for cancer treatment after I apparently walked down a path that was meant to be one way.
Another occassion I was waiting for treatment and a different guard tried to throw me out for sitting in the wrong spot. A nurse told him to leave me alone and to get out of the area.
 
Has the patient no rights ? he wanted to leave ! Get the paper and after telling him what could happen, have him sign and let him leave. Security guards and police are known to be tough but not to elderly sick people please ! Let them leave if they know the risks and still want to go, call a relative if one is known , but if the patient wants to go, let them. Hospitals are not meant to be prisons ! Put yourself in the patients position.
 
Security staff in all situations are prone to regularly overstep their roles and responsibilities. Hospitals are no different.

I saw footage of this incident a few days ago and the treatment given to Vic by a security "thug" of Middle Eastern appearance, was horrendous. The arsehole should be charged and convicted of serious assault.

I have had numerous run ins with "security" staff, usually in a shopping complex setting while defending customers while these apes were dealing with them in an inappropriate and illegal fashion. From removing items from a disabled woman's bag and dumping them on the store floor to two idiots crash tackling a male in a Dandenong carpark.

Over 95% of these power trippers think they have authority when they have no such thing. This incident is a prime example.
 
June E I agree emphatically with your post.
I am a seasoned patient since 1998 when I was found to have bladder cancer and was referred to the Nambour Hospital Urology. The staff and Doctors were incredably caring and went beyond the call of duty to help and work with me. I had signed a form allowing student to attend my procedures, We had fun and laughs. Believe me laughter is the best medicine. I had 56 endoscopies Epidurals as I didn't go well on gas.. 3 specialist Urologists and finally Dr Heap, who finally gave me BCG (Tuberculousis Bacteria)
Since that treatment I have never had a flu, cold or anything like it.
___________
Now here comes the crunch.
I went to Gympie for a possible cracked rib in 2022 feb.
I was in the room on a stretcher and a doctor rushed in to the room picked up a chart that the nurse placed there and read it he then turned to me and said "Do you want to be resusitated" I said WHAT? he repeated so I said Are you a qualified Doctor? he said yes and returned "Then as such you have take a hypocratical oath to keep me alive andk well to the best of your ability. So you do your job and I will go along for the ride. He then went into a manner of testing me for dementure etc What is your name. what town is this? ect ect and after 20 questions he said "Have you any question for me? I said ..firstly "what is your name? You haven't introduced yourself .. he told me then I said What town are we in? well it hit the fan. He left the room slamming the door saying " I don't have to put up with this S***.
Next ECG, RAT test and confinement to a room upstairs ... the doctor upstairs covered me with wires and then said I had COVID .. I asked to see the results of the RAT.. he saidd NO we threw it in the bin... BS... OH!! what happened to the rib NOTHING they didn't even look at it. Next Three nights later the Premier camee on TV to say that isolation was no longer required .. I saw it and wanted OUT ...Nope, they kept me in there until 3pm the nextt day ..JUST TO ANNOY ME ... I didnt retaliate but I did protest and wanted to be discharged. Both Doctors avoided me like the plague .. I saw the one who would release me early morning but that was the last I saw him through the door window. ... thanks for reading
The guy in the posting was mistreated particularly by security.. I seem to remember something like his story on TV a year or so ago.. He was mistreated.
Hospitals are NOT penitenturies and they should not have prevoked him... I didn't fight the system because I knew it would be a NO WIN situation.









































































57
 
Last edited:
Has the patient no rights ? he wanted to leave ! Get the paper and after telling him what could happen, have him sign and let him leave. Security guards and police are known to be tough but not to elderly sick people please ! Let them leave if they know the risks and still want to go, call a relative if one is known , but if the patient wants to go, let them. Hospitals are not meant to be prisons ! Put yourself in the patients position.
Yes, of course patients have rights and they can leave any time they like as long as they sign the appropriate paperwork.
This seems to be a different scenario.
The gentleman said himself that he is hard of hearing and apparently couldn't understand what they were saying .
So his response was to grab a fire extinguisher. He said he felt threatened, there's a difference between feeling threatened and actually being threatened.
What do you expect security to do. Stand there and watch while he assaulted somebody with it.
There was apparently a police investigation and it was found that he was the aggressor.
I will admit that the security were a.bit heavy handed but my girlfriend who is a retired nurse and has worked in both hospitals and aged care has told me people would not believe how strong some of these elderly people can become when they get agitated and it has even sometimes taken two or three nurses to hold them while trying to calm them down and prevent them from hurting themselves, other patients or staff.
She also told me how distressing it is for nurses to have to do this but sometimes they don't have any other option
 
Here is three examples of hospital care 1 my cousin a nurse 👩‍⚕️ at the base hospital informed us that on night duty they would give the elderly people in the nursing home (attached to the hospital) Mogadon ? Sleeping tablets so they could sit at their desks and sleep 😴 if they wanted , we were shocked at what she told us. 2 when my late husband was in private hospital he would wander around wanting to come home , the nurses phoned our GP and got a script for Serapax and next morning he was groggy and slurred speech , our specialist arrived not long after and I angrily asked what they had done . He checked it out and what they had done , he gave them a good talking to , not that they cared .3. When I had my mastectomy the next day nurse hooked me up to the drip on the side of surgery and told to take myself to the toilet ,when I was in so much pain, my daughter arrived shortly after and made a complaint , and the nurse was removed from my section, the other nurses treaded very carefully around me . Theses are the only complaints ,other than that have been treated with care every time in hospital .
 
Here is three examples of hospital care 1 my cousin a nurse 👩‍⚕️ at the base hospital informed us that on night duty they would give the elderly people in the nursing home (attached to the hospital) Mogadon ? Sleeping tablets so they could sit at their desks and sleep 😴 if they wanted , we were shocked at what she told us. 2 when my late husband was in private hospital he would wander around wanting to come home , the nurses phoned our GP and got a script for Serapax and next morning he was groggy and slurred speech , our specialist arrived not long after and I angrily asked what they had done . He checked it out and what they had done , he gave them a good talking to , not that they cared .3. When I had my mastectomy the next day nurse hooked me up to the drip on the side of surgery and told to take myself to the toilet ,when I was in so much pain, my daughter arrived shortly after and made a complaint , and the nurse was removed from my section, the other nurses treaded very carefully around me . Theses are the only complaints ,other than that have been treated with care every time in hospital .
Mogadon and Serepax.

There is two heavy duty sedatives right there! Lucky they didn't go down the path of Stilnox and Rohypnol. Probably because they have been banned for use in Australia.
 
June E I agree emphatically with your post.
I am a seasoned patient since 1998 when I was found to have bladder cancer and was referred to the Nambour Hospital Urology. The staff and Doctors were incredably caring and went beyond the call of duty to help and work with me. I had signed a form allowing student to attend my procedures, We had fun and laughs. Believe me laughter is the best medicine. I had 56 endoscopies Epidurals as I didn't go well on gas.. 3 specialist Urologists and finally Dr Heap, who finally gave me BCG (Tuberculousis Bacteria)
Since that treatment I have never had a flu, cold or anything like it.
___________
Now here comes the crunch.
I went to Gympie for a possible cracked rib in 2022 feb.
I was in the room on a stretcher and a doctor rushed in to the room picked up a chart that the nurse placed there and read it he then turned to me and said "Do you want to be resusitated" I said WHAT? he repeated so I said Are you a qualified Doctor? he said yes and returned "Then as such you have take a hypocratical oath to keep me alive andk well to the best of your ability. So you do your job and I will go along for the ride. He then went into a manner of testing me for dementure etc What is your name. what town is this? ect ect and after 20 questions he said "Have you any question for me? I said ..firstly "what is your name? You haven't introduced yourself .. he told me then I said What town are we in? well it hit the fan. He left the room slamming the door saying " I don't have to put up with this S***.
Next ECG, RAT test and confinement to a room upstairs ... the doctor upstairs covered me with wires and then said I had COVID .. I asked to see the results of the RAT.. he saidd NO we threw it in the bin... BS... OH!! what happened to the rib NOTHING they didn't even look at it. Next Three nights later the Premier camee on TV to say that isolation was no longer required .. I saw it and wanted OUT ...Nope, they kept me in there until 3pm the nextt day ..JUST TO ANNOY ME ... I didnt retaliate but I did protest and wanted to be discharged. Both Doctors avoided me like the plague .. I saw the one who would release me early morning but that was the last I saw him through the door window. ... thanks for reading
The guy in the posting was mistreated particularly by security.. I seem to remember something like his story on TV a year or so ago.. He was mistreated.
Hospitals are NOT penitenturies and they should not have prevoked him... I didn't fight the system because I knew it would be a NO WIN situation.









































































57
What happened with your rib…….did you get it sorted…
 
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Reading through the story its quite one sided...the victims...you get the general feeling obviously the man was not happy but NO ONE derserves to be yelled at or threatened which is clearly what the "victim" did first...and to grab hold of the fire extinguisher is a big red flag for aggression...this man should NOT have become aggressive and none of this would have escalated
The real problem? Security didn't know he couldn't hear or understand they couldn’t let him go because he was medicated. Hearing difficulty is a massive language barrier, but holding anyone by the throat is unnecessary violence. It must have been so frightening
 
Security staff in all situations are prone to regularly overstep their roles and responsibilities. Hospitals are no different.

I saw footage of this incident a few days ago and the treatment given to Vic by a security "thug" of Middle Eastern appearance, was horrendous. The arsehole should be charged and convicted of serious assault.

I have had numerous run ins with "security" staff, usually in a shopping complex setting while defending customers while these apes were dealing with them in an inappropriate and illegal fashion. From removing items from a disabled woman's bag and dumping them on the store floor to two idiots crash tackling a male in a Dandenong carpark.

Over 95% of these power trippers think they have authority when they have no such thing. This incident is a prime example.
I agree….there are people in this world who relish having authority over those weaker than them, and I often wonder why they are hired, after all they must have some kind of training or there might be some falsehoods going on, I don’t know. I was once accosted going out the side door of David Jones in Booragoon by 2big men who took something out of my David Jones carrier bag and told me that I hadn’t paid for it. I told them to just look at my receipt which was a the bottom of the bag…..well in the end I was taken up the escalator to the top floor, a man on each side of me, and then to a back office where I was told to sit and wait. They took my carrier with them, it was 30 minutes before they came back, gave me my bag and said I could go……no apologies. At the time I was working in the medical centre at SJOG Murdoch , and when I told my boss about the treatment I had received she very quickly phoned the Head of David Jones at Booragoon and championed my cause….well ended up with an anything we wanted to have for morning tea or lunch…it was great, my boss was great but she did have her reasons, she told me that if anyone who knew me from the practice, word could get around and that would not be good for the practice……………..

With elderly patients, I think that the majority are just frightened by what’s happening to them….I think it’s hard being old when your mind is not……and I think that you grow old there are so many things that become hard to do, you have to deal with pain in it‘s many forms and you have to deal with bodily changes in all it’s forms…….So sometimes it’s okay to scream it out……….People who are in charge of them and have authority over them just can’t be horrible people who treat their charges with disrespect and hands on hostility…..if they are unable to defuse a situation that might end in violence, or if they can’t handle the situation with dignity, then they just shouldn’t be working in any caring environment. There should be stricter entry conditions….
 
I have only received excellent caring when I have been hospitalised. I can't fault the caring I have received when under their care. I haven’t experienced any aggressive guards except once when I was in St Paul’s in the Vatican. St the time I was leaning on a pillar because we had been queuing for ages, in hot weather. I was very surprised at their attitude and they gave no excuse for their aggressive behaviour. Actually it was quite frightening and we certainly didn’t use the pillar to prop us up any longer.
 
I agree….there are people in this world who relish having authority over those weaker than them, and I often wonder why they are hired, after all they must have some kind of training or there might be some falsehoods going on, I don’t know. I was once accosted going out the side door of David Jones in Booragoon by 2big men who took something out of my David Jones carrier bag and told me that I hadn’t paid for it. I told them to just look at my receipt which was a the bottom of the bag…..well in the end I was taken up the escalator to the top floor, a man on each side of me, and then to a back office where I was told to sit and wait. They took my carrier with them, it was 30 minutes before they came back, gave me my bag and said I could go……no apologies. At the time I was working in the medical centre at SJOG Murdoch , and when I told my boss about the treatment I had received she very quickly phoned the Head of David Jones at Booragoon and championed my cause….well ended up with an anything we wanted to have for morning tea or lunch…it was great, my boss was great but she did have her reasons, she told me that if anyone who knew me from the practice, word could get around and that would not be good for the practice……………..

With elderly patients, I think that the majority are just frightened by what’s happening to them….I think it’s hard being old when your mind is not……and I think that you grow old there are so many things that become hard to do, you have to deal with pain in it‘s many forms and you have to deal with bodily changes in all it’s forms…….So sometimes it’s okay to scream it out……….People who are in charge of them and have authority over them just can’t be horrible people who treat their charges with disrespect and hands on hostility…..if they are unable to defuse a situation that might end in violence, or if they can’t handle the situation with dignity, then they just shouldn’t be working in any caring environment. There should be stricter entry conditions….
As I shop at Booragoon at least twice a week, I wish I was there to witness this appalling event.

These goons would have had their legal rights and responsibilities read to them in no uncertain terms and any physical reaction on their part would have dealt with swiftly.

They committed a physical assault upon you by removing items from your bag - a criminal offence.

Security staff have no powers of arrest or detainment nor conduct a bag search without your consent. You are within your rights to refuse a bag search. Trying to wrestle your bag from you is also an offence. One such security monkey tried to wrestle my mobile phone off me. He lost and I consulted with Dandenong police about the legalities of such an action and an criminal offence had been committed. The incident was duly reported to Wilson Security and Plaza Centre Management. The arsehole was never sighted again.

Just remember! These clowns have NO more power than you or me.
 
As I shop at Booragoon at least twice a week, I wish I was there to witness this appalling event.

These goons would have had their legal rights and responsibilities read to them in no uncertain terms and any physical reaction on their part would have dealt with swiftly.

They committed a physical assault upon you by removing items from your bag - a criminal offence.

Security staff have no powers of arrest or detainment nor conduct a bag search without your consent. You are within your rights to refuse a bag search. Trying to wrestle your bag from you is also an offence. One such security monkey tried to wrestle my mobile phone off me. He lost and I consulted with Dandenong police about the legalities of such an action and an criminal offence had been committed. The incident was duly reported to Wilson Security and Plaza Centre Management. The arsehole was never sighted again.

Just remember! These clowns have NO more power than you or me.
I would have loved to have had a knight in shining armour that day……it’s as vivid in my mind now as it was then and having shoppers watching what’s going on,totally embarrassing. And all because they wouldn’t look at my receipt 🤦‍♀️…and I didn’t know all that…..thanks for making me more aware of my rights 😊
 
Reading through the story its quite one sided...the victims...you get the general feeling obviously the man was not happy but NO ONE derserves to be yelled at or threatened which is clearly what the "victim" did first...and to grab hold of the fire extinguisher is a big red flag for aggression...this man should NOT have become aggressive and none of this would have escalated
It was attached to the wall ...he was more than likely hanging on to it so they couldn't drag him away! And to say he should not have become aggressive... how would you respond is you were hard of hearing, wanting to get away and being man handled when all you wanted was to leave? Getting him around the neck was uncalled for... big brave security guard and a elderly man... wow!
 
I have had trouble with security guards at hospital. I am hearing impaired.
One tried to stop me entering for cancer treatment after I apparently walked down a path that was meant to be one way.
Another occassion I was waiting for treatment and a different guard tried to throw me out for sitting in the wrong spot. A nurse told him to leave me alone and to get out of the area.
Yes I have seen similar things in hospitals... my husband was treated badly when he was taken to hospital in an ambulance...now the directive is that I must be at the hospital when he arrives to ensure he is not maltreated...he has advanced Parkinson's. The staff on that night shouldn't be allowed in hospitals.
 
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