In response to widespread public criticism, Qantas has announced a significant policy shift—removing expiry dates on unclaimed flight credits by the end of the year.

Customers holding Qantas flight credits will now have the option to claim a cash refund at any time. However, they are restricted to using these credits exclusively for flight bookings until the year's end 'due to a system limitation'.

On the other hand, customers with Jetstar credits will not have the option to opt for a cash refund. Instead, they will enjoy the flexibility to employ these credits for booking new flights 'indefinitely'.

In an official statement, the airline declared: 'Today's announcement makes Qantas' COVID credit policy one of the most flexible of any airline in the world, and it follows three prior deadline extensions.'

'Some airlines have already expired their travel credits, and many more run out completely at the end of this year.'

Qantas will no longer require customers to use their unclaimed flight credits by the end of the year. Credit: Shutterstock.

This decision follows a Senate hearing earlier this week, during which CEO Alan Joyce, Jetstar's CEO Stephanie Tully, and Corporate Affairs Head Andrew McGinnes found themselves under intense scrutiny. They revealed that the airline had concealed a staggering $100 million worth of unused Jetstar flight credits.

Coincidentally, this move comes on the same day that the Australian Competition and Consumer Commission (ACCC) revealed its legal action against Qantas. The ACCC alleged that the airline engaged in the deceptive practice of selling flight tickets that it had already cancelled.

The allegations also focus on what they deem as false, misleading, and deceptive conduct in Qantas' advertising of flights scheduled between May and July 2022.

During this period, a staggering 15,000 out of 66,000 domestic and international services offered by the airline were abruptly cancelled, leaving passengers in a lurch and raising questions about transparency.

The heart of the ACCC's accusations lies in Qantas' purported continuation of selling around 8,000 tickets on its website, even after the flights were grounded. The aviation giant allegedly maintained this practice for an average of two weeks, with some instances stretching to more than a month after the cancellation.

Moreover, the ACCC asserted that more than 10,000 flights scheduled for the same period in 2022 faced similar issues.

The commission claimed that Qantas neglected to inform existing ticketholders about their disrupted travel plans for an average span of approximately 18 days. There were even some situations where the notifications were delayed up to 48 days, leaving passengers unaware and stranded.

Qantas CEO Joyce announced that the airline's decision to eliminate the expiry date on flight credits was due to the company's dedication to listening to customer opinions.

'We know the credit system was not as smooth as it should have been. People lost faith in the process…' he said.

'We hope this helps change that. We also hope that a lot of people still choose to put their credit towards their next journey.'

The airline currently holds approximately $500 million in unused flight credits stemming from flight cancellations induced by the pandemic. Credit: Instagram/heavier.than.air.

Currently, Qantas holds a whopping sum of approximately $500 million in unused flight credits stemming from flight cancellations induced by the pandemic.

This substantial sum is distributed among various customer categories: roughly $370 million earmarked for loyal Australian Qantas customers, an additional $100 million tailored for Jetstar customers, and approximately $50 million designated for overseas Qantas patrons.

The previous deadline for these credits, set for December 31, would have compelled Qantas to absorb the unutilised credits' value by the year's close.

Key Takeaways

• Qantas has announced that they will be removing expiry dates on unclaimed flight credits by the end of the year.
• The airline currently holds approximately $500 million in unused flight credits stemming from flight cancellations induced by the pandemic.
• This move comes after Qantas, Jetstar, and corporate heads admitted to holding $100 million in unused Jetstar flight credits at a Senate hearing.
• This announcement also coincides with the Australian Competition and Consumer Commission (ACCC) revealing its legal action against Qantas. The ACCC alleges that the airline engaged in the deceptive practice of selling flight tickets that it had already cancelled.

This news brings added relief to those with unclaimed airline credits. Now, they can breathe even more easily, reassured by the expanded range of options available for utilising these flight credits. After all, these credits are essentially their own money to use.

What are your thoughts on this announcement, members? Are you among those who have unclaimed flight credits? What are your plans now? Share them with us in the comments below!

 

[Pommyoz]

If a business is run ethically, there would be no need for the ACCC to be involved.
Embarrassing as Qantas is, I won’t fly with them ever. Let’s see how the new CEO handles his mistakes.

 

[ToniaKisliakov]

In response to widespread public criticism, Qantas has announced a significant policy shift—removing expiry dates on unclaimed flight credits by the end of the year.

Customers holding Qantas flight credits will now have the option to claim a cash refund at any time. However, they are restricted to using these credits exclusively for flight bookings until the year's end 'due to a system limitation'.

On the other hand, customers with Jetstar credits will not have the option to opt for a cash refund. Instead, they will enjoy the flexibility to employ these credits for booking new flights 'indefinitely'.

In an official statement, the airline declared: 'Today's announcement makes Qantas' COVID credit policy one of the most flexible of any airline in the world, and it follows three prior deadline extensions.'

'Some airlines have already expired their travel credits, and many more run out completely at the end of this year.'

View attachment 28841

Qantas will no longer require customers to use their unclaimed flight credits by the end of the year. Credit: Shutterstock.

This decision follows a Senate hearing earlier this week, during which CEO Alan Joyce, Jetstar's CEO Stephanie Tully, and Corporate Affairs Head Andrew McGinnes found themselves under intense scrutiny. They revealed that the airline had concealed a staggering $100 million worth of unused Jetstar flight credits.

Coincidentally, this move comes on the same day that the Australian Competition and Consumer Commission (ACCC) revealed its legal action against Qantas. The ACCC alleged that the airline engaged in the deceptive practice of selling flight tickets that it had already cancelled.

The allegations also focus on what they deem as false, misleading, and deceptive conduct in Qantas' advertising of flights scheduled between May and July 2022.

During this period, a staggering 15,000 out of 66,000 domestic and international services offered by the airline were abruptly cancelled, leaving passengers in a lurch and raising questions about transparency.

The heart of the ACCC's accusations lies in Qantas' purported continuation of selling around 8,000 tickets on its website, even after the flights were grounded. The aviation giant allegedly maintained this practice for an average of two weeks, with some instances stretching to more than a month after the cancellation.

Moreover, the ACCC asserted that more than 10,000 flights scheduled for the same period in 2022 faced similar issues.

The commission claimed that Qantas neglected to inform existing ticketholders about their disrupted travel plans for an average span of approximately 18 days. There were even some situations where the notifications were delayed up to 48 days, leaving passengers unaware and stranded.

Qantas CEO Joyce announced that the airline's decision to eliminate the expiry date on flight credits was due to the company's dedication to listening to customer opinions.

'We know the credit system was not as smooth as it should have been. People lost faith in the process…' he said.

'We hope this helps change that. We also hope that a lot of people still choose to put their credit towards their next journey.'

View attachment 28842

The airline currently holds approximately $500 million in unused flight credits stemming from flight cancellations induced by the pandemic. Credit: Instagram/heavier.than.air.

Currently, Qantas holds a whopping sum of approximately $500 million in unused flight credits stemming from flight cancellations induced by the pandemic.

This substantial sum is distributed among various customer categories: roughly $370 million earmarked for loyal Australian Qantas customers, an additional $100 million tailored for Jetstar customers, and approximately $50 million designated for overseas Qantas patrons.

The previous deadline for these credits, set for December 31, would have compelled Qantas to absorb the unutilised credits' value by the year's close.

Key Takeaways

• Qantas has announced that they will be removing expiry dates on unclaimed flight credits by the end of the year.
• The airline currently holds approximately $500 million in unused flight credits stemming from flight cancellations induced by the pandemic.
• This move comes after Qantas, Jetstar, and corporate heads admitted to holding $100 million in unused Jetstar flight credits at a Senate hearing.
• This announcement also coincides with the Australian Competition and Consumer Commission (ACCC) revealing its legal action against Qantas. The ACCC alleges that the airline engaged in the deceptive practice of selling flight tickets that it had already cancelled.

This news brings added relief to those with unclaimed airline credits. Now, they can breathe even more easily, reassured by the expanded range of options available for utilising these flight credits. After all, these credits are essentially their own money to use.

What are your thoughts on this announcement, members? Are you among those who have unclaimed flight credits? What are your plans now? Share them with us in the comments below!

 

[ToniaKisliakov]

Qantas scams are only just beginning
Lots more to be uncovered
Why did a private Airline get so much assistance from various govts?

 

[hassle]

Does that include virgin airlines as well?

 

[Go Cats]

What a disgraceful person that former CEO of Qantas Alan Joyce is,leading everyone up the garden path with his false hopes and his bullshit stories whilst he couldn't have been too concerned about the airline out and about buying a 9 million dollar property amongst others. I knew this guy was dodgy from the very start,he never made eye contact with anyone when talking to them and he just waffled on and on making up lame excuses to cover his tracks. I know someone that used to work at Qantas and she ended up leaving as she said the deceitful things going on behind the scenes were shameful and the politics and bullying that was occurring was a disgrace. She had enough and left. She also said Alan Joyce was rude and arrogant towards staff and he did not have good relationships with the majority of staff. And you think he cares now that he has left Qantas, he's got his multi million dollar properties and most likely a massive payout. He's laughing all the way to the bank.

 

[Trudi]

Alan Joyce is a disgrace! To continue selling tickets AFTER flights have been cancelled, is theft! Obviously, he needed for Qantas to get that income to show in his final financial reports to secure the $10 million in shares!

---

"The airline’s chief executive, Alan Joyce, was granted $10.8 million in shares on Friday under a pandemic-era retention scheme and for long-term bonuses from 2020, 2021 and 2022, which he had previously deferred"

It will be great to see him gone come November, but one can only hope that he won't get another CEO position in Australia!

 

[bluetang]

In response to widespread public criticism, Qantas has announced a significant policy shift—removing expiry dates on unclaimed flight credits by the end of the year.

Customers holding Qantas flight credits will now have the option to claim a cash refund at any time. However, they are restricted to using these credits exclusively for flight bookings until the year's end 'due to a system limitation'.

On the other hand, customers with Jetstar credits will not have the option to opt for a cash refund. Instead, they will enjoy the flexibility to employ these credits for booking new flights 'indefinitely'.

In an official statement, the airline declared: 'Today's announcement makes Qantas' COVID credit policy one of the most flexible of any airline in the world, and it follows three prior deadline extensions.'

'Some airlines have already expired their travel credits, and many more run out completely at the end of this year.'

View attachment 28841

Qantas will no longer require customers to use their unclaimed flight credits by the end of the year. Credit: Shutterstock.

This decision follows a Senate hearing earlier this week, during which CEO Alan Joyce, Jetstar's CEO Stephanie Tully, and Corporate Affairs Head Andrew McGinnes found themselves under intense scrutiny. They revealed that the airline had concealed a staggering $100 million worth of unused Jetstar flight credits.

Coincidentally, this move comes on the same day that the Australian Competition and Consumer Commission (ACCC) revealed its legal action against Qantas. The ACCC alleged that the airline engaged in the deceptive practice of selling flight tickets that it had already cancelled.

The allegations also focus on what they deem as false, misleading, and deceptive conduct in Qantas' advertising of flights scheduled between May and July 2022.

During this period, a staggering 15,000 out of 66,000 domestic and international services offered by the airline were abruptly cancelled, leaving passengers in a lurch and raising questions about transparency.

The heart of the ACCC's accusations lies in Qantas' purported continuation of selling around 8,000 tickets on its website, even after the flights were grounded. The aviation giant allegedly maintained this practice for an average of two weeks, with some instances stretching to more than a month after the cancellation.

Moreover, the ACCC asserted that more than 10,000 flights scheduled for the same period in 2022 faced similar issues.

The commission claimed that Qantas neglected to inform existing ticketholders about their disrupted travel plans for an average span of approximately 18 days. There were even some situations where the notifications were delayed up to 48 days, leaving passengers unaware and stranded.

Qantas CEO Joyce announced that the airline's decision to eliminate the expiry date on flight credits was due to the company's dedication to listening to customer opinions.

'We know the credit system was not as smooth as it should have been. People lost faith in the process…' he said.

'We hope this helps change that. We also hope that a lot of people still choose to put their credit towards their next journey.'

View attachment 28842

The airline currently holds approximately $500 million in unused flight credits stemming from flight cancellations induced by the pandemic. Credit: Instagram/heavier.than.air.

Currently, Qantas holds a whopping sum of approximately $500 million in unused flight credits stemming from flight cancellations induced by the pandemic.

This substantial sum is distributed among various customer categories: roughly $370 million earmarked for loyal Australian Qantas customers, an additional $100 million tailored for Jetstar customers, and approximately $50 million designated for overseas Qantas patrons.

The previous deadline for these credits, set for December 31, would have compelled Qantas to absorb the unutilised credits' value by the year's close.

Key Takeaways

• Qantas has announced that they will be removing expiry dates on unclaimed flight credits by the end of the year.
• The airline currently holds approximately $500 million in unused flight credits stemming from flight cancellations induced by the pandemic.
• This move comes after Qantas, Jetstar, and corporate heads admitted to holding $100 million in unused Jetstar flight credits at a Senate hearing.
• This announcement also coincides with the Australian Competition and Consumer Commission (ACCC) revealing its legal action against Qantas. The ACCC alleges that the airline engaged in the deceptive practice of selling flight tickets that it had already cancelled.

This news brings added relief to those with unclaimed airline credits. Now, they can breathe even more easily, reassured by the expanded range of options available for utilising these flight credits. After all, these credits are essentially their own money to use.

What are your thoughts on this announcement, members? Are you among those who have unclaimed flight credits? What are your plans now? Share them with us in the comments below!

And Australian airline QUANTAS is not even owned by Australia anymore. SHAME!

 

[pymmie]

Another Large Company ripping the Public OFF. and The Government backs them up. A Total DISGRACE

 

[Trudi]

And Australian airline QUANTAS is not even owned by Australia anymore. SHAME!

You're very correct that QUANTAS is not an Australian owned company. That company does not exist.

 

[Go Cats]

Alan Joyce is a disgrace! To continue selling tickets AFTER flights have been cancelled, is theft! Obviously, he needed for Qantas to get that income to show in his final financial reports to secure the $10 million in shares!

---

"The airline’s chief executive, Alan Joyce, was granted $10.8 million in shares on Friday under a pandemic-era retention scheme and for long-term bonuses from 2020, 2021 and 2022, which he had previously deferred"

It will be great to see him gone come November, but one can only hope that he won't get another CEO position in Australia!

You're very correct that QUANTAS is not an Australian owned company. That company does not exist.

 

[Kelpie]

In response to widespread public criticism, Qantas has announced a significant policy shift—removing expiry dates on unclaimed flight credits by the end of the year.

Customers holding Qantas flight credits will now have the option to claim a cash refund at any time. However, they are restricted to using these credits exclusively for flight bookings until the year's end 'due to a system limitation'.

On the other hand, customers with Jetstar credits will not have the option to opt for a cash refund. Instead, they will enjoy the flexibility to employ these credits for booking new flights 'indefinitely'.

In an official statement, the airline declared: 'Today's announcement makes Qantas' COVID credit policy one of the most flexible of any airline in the world, and it follows three prior deadline extensions.'

'Some airlines have already expired their travel credits, and many more run out completely at the end of this year.'

View attachment 28841

Qantas will no longer require customers to use their unclaimed flight credits by the end of the year. Credit: Shutterstock.

This decision follows a Senate hearing earlier this week, during which CEO Alan Joyce, Jetstar's CEO Stephanie Tully, and Corporate Affairs Head Andrew McGinnes found themselves under intense scrutiny. They revealed that the airline had concealed a staggering $100 million worth of unused Jetstar flight credits.

Coincidentally, this move comes on the same day that the Australian Competition and Consumer Commission (ACCC) revealed its legal action against Qantas. The ACCC alleged that the airline engaged in the deceptive practice of selling flight tickets that it had already cancelled.

The allegations also focus on what they deem as false, misleading, and deceptive conduct in Qantas' advertising of flights scheduled between May and July 2022.

During this period, a staggering 15,000 out of 66,000 domestic and international services offered by the airline were abruptly cancelled, leaving passengers in a lurch and raising questions about transparency.

The heart of the ACCC's accusations lies in Qantas' purported continuation of selling around 8,000 tickets on its website, even after the flights were grounded. The aviation giant allegedly maintained this practice for an average of two weeks, with some instances stretching to more than a month after the cancellation.

Moreover, the ACCC asserted that more than 10,000 flights scheduled for the same period in 2022 faced similar issues.

The commission claimed that Qantas neglected to inform existing ticketholders about their disrupted travel plans for an average span of approximately 18 days. There were even some situations where the notifications were delayed up to 48 days, leaving passengers unaware and stranded.

Qantas CEO Joyce announced that the airline's decision to eliminate the expiry date on flight credits was due to the company's dedication to listening to customer opinions.

'We know the credit system was not as smooth as it should have been. People lost faith in the process…' he said.

'We hope this helps change that. We also hope that a lot of people still choose to put their credit towards their next journey.'

View attachment 28842

The airline currently holds approximately $500 million in unused flight credits stemming from flight cancellations induced by the pandemic. Credit: Instagram/heavier.than.air.

Currently, Qantas holds a whopping sum of approximately $500 million in unused flight credits stemming from flight cancellations induced by the pandemic.

This substantial sum is distributed among various customer categories: roughly $370 million earmarked for loyal Australian Qantas customers, an additional $100 million tailored for Jetstar customers, and approximately $50 million designated for overseas Qantas patrons.

The previous deadline for these credits, set for December 31, would have compelled Qantas to absorb the unutilised credits' value by the year's close.

Key Takeaways

• Qantas has announced that they will be removing expiry dates on unclaimed flight credits by the end of the year.
• The airline currently holds approximately $500 million in unused flight credits stemming from flight cancellations induced by the pandemic.
• This move comes after Qantas, Jetstar, and corporate heads admitted to holding $100 million in unused Jetstar flight credits at a Senate hearing.
• This announcement also coincides with the Australian Competition and Consumer Commission (ACCC) revealing its legal action against Qantas. The ACCC alleges that the airline engaged in the deceptive practice of selling flight tickets that it had already cancelled.

This news brings added relief to those with unclaimed airline credits. Now, they can breathe even more easily, reassured by the expanded range of options available for utilising these flight credits. After all, these credits are essentially their own money to use.

What are your thoughts on this announcement, members? Are you among those who have unclaimed flight credits? What are your plans now? Share them with us in the comments below!

They are a bloody disgrace. Nothing like they used to be in the old day. Ever since Allan Joice took over the helm of Qantas everything turned only towards the benefits of shareholders and onto his enourmous bonuses.
Qantas used to be the best but now it is dragging the chain and flights are constantly cancelled causing grief to the poor travellers who have appointment prebooked and to travellers who have other flights to catch.
And the most disgraceful thing is the one about Qantas Rewards where, if and when you are trying to make use of your point to book flight, you can never get a seat. THAT IS WHAT THE ACCC SHOULD THOROUGHLY INVESTIGATE AND INVESTIGATE IT PROPERLY.
They are sitting on hundreds of millions of dollars of Members funds whom, most time than not, they can't use them.

 

[Kelpie]

If a business is run ethically, there would be no need for the ACCC to be involved.
Embarrassing as Qantas is, I won’t fly with them ever. Let’s see how the new CEO handles his mistakes.

Alln Joice will get another bonus first.

 

[Go Cats]

W

They are a bloody disgrace. Nothing like they used to be in the old day. Ever since Allan Joice took over the helm of Qantas everything turned only towards the benefits of shareholders and onto his enourmous bonuses.
Qantas used to be the best but now it is dragging the chain and flights are constantly cancelled causing grief to the poor travellers who have appointment prebooked and to travellers who have other flights to catch.
And the most disgraceful thing is the one about Qantas Rewards where, if and when you are trying to make use of your point to book flight, you can never get a seat. THAT IS WHAT THE ACCC SHOULD THOROUGHLY INVESTIGATE AND INVESTIGATE IT PROPERLY.
They are sitting on hundreds of millions of dollars of Members funds whom, most time than not, they can't use them.ell said

They are a bloody disgrace. Nothing like they used to be in the old day. Ever since Allan Joice took over the helm of Qantas everything turned only towards the benefits of shareholders and onto his enourmous bonuses.
Qantas used to be the best but now it is dragging the chain and flights are constantly cancelled causing grief to the poor travellers who have appointment prebooked and to travellers who have other flights to catch.
And the most disgraceful thing is the one about Qantas Rewards where, if and when you are trying to make use of your point to book flight, you can never get a seat. THAT IS WHAT THE ACCC SHOULD THOROUGHLY INVESTIGATE AND INVESTIGATE IT PROPERLY.
They are sitting on hundreds of millions of dollars of Members funds whom, most time than not, they can't use them.

Well said. And soooooo true. And that manipulative Alan Joyce is walking away in November from his CEO position with $24 Million due to his investments/shares in/ with Qantas.!!!!!! What the hell??? How is this allowed to happen?????? And apparently he and Anthony Albanese are friends.!!!!!! What the hell.???

 

[Trudi]

Alln Joice will get another bonus first.

He received it on Friday - shares valued at over $10 million!

 

[Go Cats]

He received it on Friday - shares valued at over $10 million!

Whatttt????

 

[Trudi]

Whatttt????

Qantas board under pressure on bonuses, Joyce’s share sale

The airline’s superannuation investors say they are watching how it deals with the “significant damage to reputation” it has sustained in the past 12 months. Qantas CEO Alan Joyce was granted $10.8 million in shares on Friday.

www.afr.com

 

[Kelpie]

W



Well said. And soooooo true. And that manipulative Alan Joyce is walking away in November from his CEO position with $24 Million due to his investments/shares in/ with Qantas.!!!!!! What the hell??? How is this allowed to happen?????? And apparently he and Anthony Albanese are friends.!!!!!! What the hell.???

The Frequent flyers rewards is a big scam IMO. Qantas constantly gets money from suppliers on behalf of their customers and customers gets very little indeed in return.
Has anyone tried to ring a customer service of Qantas.?
Has anyone tried to book a frequent flyer flight online especially for an overseas travel.?
They only allow a couple of seats and they are already booked years in advance.
Bloody disgrace.