Overpaying for power? Find out why many concession cardholders spend more than they should!

Managing expenses becomes more crucial in the golden years of retirement.

Every penny saved can make a significant difference, and one area where savings can often be overlooked is the power bill.

It's a common expense that can quietly chip away at your budget, but did you know that you might be paying more for your electricity than necessary?


Recent findings have revealed a startling fact: six in ten Australians with concession cards are paying more for their power than they should.

This means that millions of Australians, many of whom are seniors, could be missing out on substantial discounts on their power bills.


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Many concession card holders pay more for electricity due to unused discounts. Credit: Daniele Mezzadri / iStock


The issue at hand is that while concessions and discounts are available, they are not automatically applied.

Instead, eligible individuals are required to ask their power company to apply these discounts.

Unfortunately, this has led to a situation where many people either don't realise they are eligible or simply forget to request these discounts, especially when changing retailers.


Those eligible for these discounts include recipients of the age pension, Jobseeker, Youth Allowance, or disability support payments.

With an estimated $108 million worth of energy rebates going unclaimed each year, it's clear that customers are paying more than necessary for power.

Research conducted by the Melbourne Institute and Roy Morgan found that as many as two-thirds of concession card holders were unaware of the discounts they were eligible for.

This lack of awareness is a significant barrier to accessing much-needed financial relief.

Recognising this issue, the federal government is proposing to shift the responsibility from customers to energy retailers.

Energy Minister Chris Bowen has highlighted that 'vulnerable customers aren't always best placed to navigate the energy system.'


The proposed changes would require energy retailers to take a proactive approach to helping customers save.

They must ensure each customer receives the best possible bill through the right plans and concession discounts.

The process of implementing these changes, however, is not without its complexities.

Energy retailers are currently obligated to inform new customers about potential discounts at the time of sign-up.

The proposed changes take this a step further, requiring retailers to proactively inquire about customers' eligibility for discounts and to reach out to existing customers who might be missing out.

The Australian Energy Regulator has suggested that the ultimate goal is to automatically apply all rebates and concessions to bills, ensuring that no one misses out.


This would necessitate a more intricate system where energy retailers collaborate with Services Australia to determine eligibility and apply discounts accordingly.

Cassandra Goldie from the Australian Council of Social Services has praised the proposed changes, emphasising the importance of ensuring those in need receive the financial support they deserve.

‘ACOSS and other consumer advocates have long called for these reforms, and these changes can't come soon enough.’ she said.

The Australian Energy Market Commission is currently working through the potential changes, with a draft decision expected by May.

If these changes go through, it could mean more money in your pocket and less worry about the rising living costs.

So, dear members, check if you're eligible for any power bill concessions and contact your energy retailer to ensure you're not missing out on discounts.


Keep an eye on this space, as we'll be sure to update you on any developments regarding these important changes.

In other news, Australians nationwide feel the strain of rising living costs, but various rebates and relief measures will be available in different states starting in August.

Eligible customers from different states will see the federal government's $300 energy bill rebate applied to their next billing cycle, while Queenslanders will receive additional state rebates. You can read more about it here.

Key Takeaways

  • Sixty per cent of Australians with concession cards pay more for electricity than they need to because they are not taking advantage of discounts.
  • The federal government is proposing changes to shift the responsibility of applying customer discounts to energy retailers.
  • There is concern that many eligible consumers are unaware of the discounts or fail to maintain them when switching providers.
  • The Australian Energy Market Commission is deliberating on potential reforms, aiming to have a draft decision by May.

Have you had any experiences with power bill concessions? Were you aware of the discounts available to you? Share your stories in the comments below, and let's help each other stay informed and save money where possible.
 

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Hi
It's not 50% off public transport in Qld. It's 50C fares and Airport train stopped the half price on Monday as it's private owned. But for the fares for bus, normal train, ferry, and tram remain at 50C each depending on how far you travel. You can't go long distance on that fare. For instance Gold Coast to Brisbane is 50C. If you want to go to the airport it's $23.30 ( includes the 50C fare Gold Coast to Brisbane.

Hope that clarifies. You can go to the Translink site and put in your journey.
 
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Reactions: Ivory
I was checking with Concessions SA a few months ago because I saw on our Emergency Levy bill something about getting concession on this bill, which we weren’t aware of. I ended up getting through to a lovely lady who helped me out, looking back on our previous 3 years, she saw that we hadn’t received our discount, so we ended up being in credit & won’t have to pay it for a couple of years. She also checked on our electricity bills, also for 3 years, as we had moved as well as retiring and going onto a full age pension. As we now don’t receive mail at our address we have a PO Box, so the details the energy company had for receiving concession was our old address, as they don’t recognise PO Box’s only physical. So this wonderful lady was able to put through a credit for those years, which has been fantastic as we’ve been in credit for the last 4 months & our next bill. Then I think our credit will run out. So it’s definitely worth getting onto Concessions SA 1800307758 if you live in South Australia, and checking. You might be put on hold for a while, but it was certainly worth it for us.
 
Self funded retirees are not all rich and should be included in any discounts offered. Some have paid their taxes for over 50years.
Which would I rather be, hmm. What's it worth $100pa, how about energy companies just lower prices.
 
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Reactions: Nantes
"Oh, this was just a one-off oversight", according to these companies. "Yeah, and pigs might fly too 🤮". The reality??? They're just trying it on. 😫🙁😣
 
I was checking with Concessions SA a few months ago because I saw on our Emergency Levy bill something about getting concession on this bill, which we weren’t aware of. I ended up getting through to a lovely lady who helped me out, looking back on our previous 3 years, she saw that we hadn’t received our discount, so we ended up being in credit & won’t have to pay it for a couple of years. She also checked on our electricity bills, also for 3 years, as we had moved as well as retiring and going onto a full age pension. As we now don’t receive mail at our address we have a PO Box, so the details the energy company had for receiving concession was our old address, as they don’t recognise PO Box’s only physical. So this wonderful lady was able to put through a credit for those years, which has been fantastic as we’ve been in credit for the last 4 months & our next bill. Then I think our credit will run out. So it’s definitely worth getting onto Concessions SA 1800307758 if you live in South Australia, and checking. You might be put on hold for a while, but it was certainly worth it for us.
Thank you for this info. I will definitely be phoning Concessions SA tomorrow. It’s a shame this information isn’t made common knowledge e.g. flyers up in the Drs surgery.
 

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