Outraged shopper exposes BIG W's $4,000 shipping fee blunder: 'That is ridiculous!'
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When an Australian mother from Singleton, New South Wales, set out to purchase an outdoor play set for her children from BIG W's online store, she was met with an unexpected and jaw-dropping surprise.
The $1,200 item came with a hefty shipping fee, a cost that would make anyone's eyes water.
The astronomical delivery charge sparked a wave of disbelief and anger, not only from the shopper herself but from a community of consumers who were quick to voice their outrage on social media platforms.
The customer expressed her disbelief and frustration on social media.
'How can they charge $4,466 for delivery? BIG W is slowly losing my vote!' she exclaimed.
Her post quickly gained traction, with other shoppers echoing her sentiments and criticising the exorbitant fee.
'That is ridiculous! No one would pay that,' one user commented.
'Jesus, are you ordering a few pallets of bricks? No way normal merchandise would cost that much to send,' another replied.
The play set in question was not shipped directly by BIG W, but by Plum Play, a 'trusted partner' of the retail giant.
This detail led some to speculate that the customer's rural location in the Hunter Valley might have contributed to the inflated shipping cost.
However, the sheer size of the fee left many questioning the weight of the item and the logistics involved.
Other customers reported encountering similarly 'ridiculous' shipping costs for the same item.
Some even reported fees as high as $50,000, while most ranged between $7,000 and $10,000.
In response to the outcry, BIG W confirmed that an 'error on the website' was responsible for the inaccurate delivery charges.
The error has since been corrected, and it's understood that the correct delivery fee to the customer's home should have been around $100.
This fee is determined by the supplier based on location and the weight of the item.
'We were made aware of a delivery calculation error on our website, which has since been resolved. We apologise for any inconvenience this has caused,' a spokesperson for BIG W said in a statement.
This isn't the first time a website error has caused a stir among BIG W customers.
In 2020, a pricing blunder left shoppers seeing red, and shipping fees were once again brought into question a few months later.
In both instances, BIG W cited a system glitch for the error.
Have you ever encountered a pricing error while shopping online? Share your experiences in the comments below.
The $1,200 item came with a hefty shipping fee, a cost that would make anyone's eyes water.
The astronomical delivery charge sparked a wave of disbelief and anger, not only from the shopper herself but from a community of consumers who were quick to voice their outrage on social media platforms.
The customer expressed her disbelief and frustration on social media.
'How can they charge $4,466 for delivery? BIG W is slowly losing my vote!' she exclaimed.
A mum was charged $4,466 by BIG W for the delivery of a $1,200 outdoor play set. Image source: Shutterstock.
Her post quickly gained traction, with other shoppers echoing her sentiments and criticising the exorbitant fee.
'That is ridiculous! No one would pay that,' one user commented.
'Jesus, are you ordering a few pallets of bricks? No way normal merchandise would cost that much to send,' another replied.
The play set in question was not shipped directly by BIG W, but by Plum Play, a 'trusted partner' of the retail giant.
This detail led some to speculate that the customer's rural location in the Hunter Valley might have contributed to the inflated shipping cost.
However, the sheer size of the fee left many questioning the weight of the item and the logistics involved.
Other customers reported encountering similarly 'ridiculous' shipping costs for the same item.
Some even reported fees as high as $50,000, while most ranged between $7,000 and $10,000.
In response to the outcry, BIG W confirmed that an 'error on the website' was responsible for the inaccurate delivery charges.
The error has since been corrected, and it's understood that the correct delivery fee to the customer's home should have been around $100.
This fee is determined by the supplier based on location and the weight of the item.
'We were made aware of a delivery calculation error on our website, which has since been resolved. We apologise for any inconvenience this has caused,' a spokesperson for BIG W said in a statement.
This isn't the first time a website error has caused a stir among BIG W customers.
In 2020, a pricing blunder left shoppers seeing red, and shipping fees were once again brought into question a few months later.
In both instances, BIG W cited a system glitch for the error.
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