Outraged man caught leaving furious feedback on flight—what happened?
- Replies 6
Many of us have encountered poor customer service—long waits at cafes, botched deliveries, or being treated rudely by staff. But few go to the lengths this man did to express his dissatisfaction.
The man, wearing a blue t-shirt and a backward cap, has become ‘famous’ on social media after writing a candid complaint right on the in-flight TV screen.
'You served vegetables that were frozen solid,’ he was seen writing. ‘You also interrupted my movie twice to ask me to take a survey.'
As is commonplace nowadays, the whole affair was caught on camera by a woman named Mads, who was on the same flight and sitting behind the man. Without a second thought, she captured the funny moment and posted it on social media.
The video has become widely popular since, gaining 2.5 million likes and thousands of comments, all supporting the passenger's side.
The comments in response to the video were incredibly witty and incredulous, with one user asking 'Whose dad is this?', as another replied, 'You know he's a dad with those old Bose headphones!'.
[For those not familiar with ‘old Bose headphones,’ this term refers to earlier models that no longer represent Bose's latest products.]
In capital letters, another user commented: ‘AND THAT'S ON QUALITY FEEDBACK.’
These days, companies are eager to get feedback from their customers. That's why you'll find surveys everywhere, from your neighbourhood store to your most recent flight. However, as the unhappy man showed, not everyone is a fan of filling them out—especially when they’re already having a bad time.
But, why the dislike for surveys? It's mostly because people doubt the company will actually make things better based on what they say. On the other hand, some people see the upside.
It might not seem like the case, but sometimes, a little patience with surveys goes a long way. As Kaitlyn from the U.S. pointed out in her video on social media about Delta Air Lines, 'You can get free airline miles by taking surveys. They really do add up and add to your total when booking flights with points!'
On the subject of aeroplane food, travel editor Jesse Ashlock also had criticisms. In an interview, he noted, 'Flavour can be very bad, but the number one thing is the mushiness and the limpness and the sense that you’re being poisoned.'
So, what do these two complaints—surveys and food—tell us?
We want companies, especially airlines, to pay real attention to concerns that go above and beyond.
There are also other pressing issues specifically affecting customers, including those related to accessibility, seat comfort, and the provision of specialised assistance.
So, members, what's your take on this story? Would you react like the man and leave a blunt review, or would you fill out the survey without a second thought? Share your views in the comments below!
The man, wearing a blue t-shirt and a backward cap, has become ‘famous’ on social media after writing a candid complaint right on the in-flight TV screen.
'You served vegetables that were frozen solid,’ he was seen writing. ‘You also interrupted my movie twice to ask me to take a survey.'
A man took his frustrations out on airline service through an in-flight survey. Image source: Pixabay.
As is commonplace nowadays, the whole affair was caught on camera by a woman named Mads, who was on the same flight and sitting behind the man. Without a second thought, she captured the funny moment and posted it on social media.
The video has become widely popular since, gaining 2.5 million likes and thousands of comments, all supporting the passenger's side.
The comments in response to the video were incredibly witty and incredulous, with one user asking 'Whose dad is this?', as another replied, 'You know he's a dad with those old Bose headphones!'.
[For those not familiar with ‘old Bose headphones,’ this term refers to earlier models that no longer represent Bose's latest products.]
In capital letters, another user commented: ‘AND THAT'S ON QUALITY FEEDBACK.’
These days, companies are eager to get feedback from their customers. That's why you'll find surveys everywhere, from your neighbourhood store to your most recent flight. However, as the unhappy man showed, not everyone is a fan of filling them out—especially when they’re already having a bad time.
But, why the dislike for surveys? It's mostly because people doubt the company will actually make things better based on what they say. On the other hand, some people see the upside.
Do you think there is any thing wrong with giving honest feedback? Image source: Pixabay.
It might not seem like the case, but sometimes, a little patience with surveys goes a long way. As Kaitlyn from the U.S. pointed out in her video on social media about Delta Air Lines, 'You can get free airline miles by taking surveys. They really do add up and add to your total when booking flights with points!'
On the subject of aeroplane food, travel editor Jesse Ashlock also had criticisms. In an interview, he noted, 'Flavour can be very bad, but the number one thing is the mushiness and the limpness and the sense that you’re being poisoned.'
So, what do these two complaints—surveys and food—tell us?
We want companies, especially airlines, to pay real attention to concerns that go above and beyond.
There are also other pressing issues specifically affecting customers, including those related to accessibility, seat comfort, and the provision of specialised assistance.
So, members, what's your take on this story? Would you react like the man and leave a blunt review, or would you fill out the survey without a second thought? Share your views in the comments below!
.png){kind=icon}
