Mum reveals disgusting surprise from her supermarket order: 'It was just a stinking black blob'
- Replies 15
Online grocery shopping has become a lifeline for many Australians, especially for those who prefer to avoid the supermarket hustle and bustle.
With just a few clicks, shoppers can have their weekly shop ready for pick-up or delivered straight to their doors.
As convenient as these services are, they can also deliver more than people bargained for, but not in a good way!
A mum from Gold Coast shared her recent experience that left her and her family horrified.
The mum placed her usual order with a north Gold Coast Woolworths store on a Sunday night, thinking of a stress-free week ahead.
Her husband picked up the groceries on Tuesday morning, but what awaited them at home was anything but ordinary.
The husband noticed something was off with the Woolworths Essentials frozen chips they ordered.
He pointed out that the bag was a warm, 'mashed, and mouldy mess'.
Her teenage son also had a bizarre encounter later on at home.
'Later in the night, my teenage son went into the kitchen for something to eat and opened the chicken to find it unrecognisable—it was just a stinking black blob,' the mum shared in an interview.
The chicken, which was supposedly well within its use-by date, was covered in green and black mould and gave off a foul odour.
'It was as if someone had fished it out of a bin and put it in our order,' the mum added.
While the mum had experienced minor issues with her click-and-collect orders in the past, they were often resolved quickly.
She immediately reached out to Woolworths online to complain about the groceries they received.
The supermarket responded with a $4 refund for the chips.
However, the chicken tenders, mistakenly included in the order, were not refunded.
Eventually, Woolworths offered a $20 store credit as an apology.
However, the mum was more concerned with how such a mistake could happen in the first place.
'Woolworths is aware of a customer report concerning two items in their recent online order which presented with mould,' a Woolworths spokesperson confirmed.
An investigation into the incident is also underway.
'We take food safety very seriously and have strict food safety management processes.'
'Our Customer Hub team are in contact with the customer and have refunded their order,' the spokesperson added.
'While we are actively investigating how this incident has occurred, it appears to be an isolated incident'.
While Woolworths is taking the matter seriously, this story highlighted the potential pitfalls of online grocery shopping—especially when it comes to fresh and frozen food products.
Have you ever received a less-than-fresh surprise in your online grocery order? How did your supermarket handle it? Share your experiences and tips in the comments below; your story might help another member avoid a similar mishap!
With just a few clicks, shoppers can have their weekly shop ready for pick-up or delivered straight to their doors.
As convenient as these services are, they can also deliver more than people bargained for, but not in a good way!
A mum from Gold Coast shared her recent experience that left her and her family horrified.
The mum placed her usual order with a north Gold Coast Woolworths store on a Sunday night, thinking of a stress-free week ahead.
Her husband picked up the groceries on Tuesday morning, but what awaited them at home was anything but ordinary.
The husband noticed something was off with the Woolworths Essentials frozen chips they ordered.
Woolworths offers click-and-collect options for busy individuals and families. Image Credit: Woolworths
He pointed out that the bag was a warm, 'mashed, and mouldy mess'.
Her teenage son also had a bizarre encounter later on at home.
'Later in the night, my teenage son went into the kitchen for something to eat and opened the chicken to find it unrecognisable—it was just a stinking black blob,' the mum shared in an interview.
The chicken, which was supposedly well within its use-by date, was covered in green and black mould and gave off a foul odour.
'It was as if someone had fished it out of a bin and put it in our order,' the mum added.
While the mum had experienced minor issues with her click-and-collect orders in the past, they were often resolved quickly.
She immediately reached out to Woolworths online to complain about the groceries they received.
The supermarket responded with a $4 refund for the chips.
However, the chicken tenders, mistakenly included in the order, were not refunded.
Eventually, Woolworths offered a $20 store credit as an apology.
However, the mum was more concerned with how such a mistake could happen in the first place.
'Woolworths is aware of a customer report concerning two items in their recent online order which presented with mould,' a Woolworths spokesperson confirmed.
An investigation into the incident is also underway.
'We take food safety very seriously and have strict food safety management processes.'
'Our Customer Hub team are in contact with the customer and have refunded their order,' the spokesperson added.
'While we are actively investigating how this incident has occurred, it appears to be an isolated incident'.
While Woolworths is taking the matter seriously, this story highlighted the potential pitfalls of online grocery shopping—especially when it comes to fresh and frozen food products.
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and I’ve shopped online for years and never had a problem.
liar liar undies on fire 
