The luxury of driving a Mercedes-Benz is often associated with comfort, style, and advanced technology.

However, even the most prestigious of vehicles are not immune to the occasional hiccup, and this time it's a significant one affecting thousands of Australian drivers.

Mercedes-Benz has issued a recall for a whopping 20,201 vehicles across several of its popular lines, including the A-Class, CLA, EQA, GLB, and EQB models, due to a concerning steering defect.

‘The electrical power steering control unit back-up software may not operate as intended,’ the recall notice read.

‘In the event of a failure of the power steering control unit, this could result in a loss of power steering control.’

‘A loss of power steering control could increase the risk of an accident causing injury or death to vehicle occupants and/or other road users,’ it continued.

Mercedes-Benz is recalling over 20,000 vehicles in Australia due to a steering control unit defect. Credits: Shutterstock

The vehicles being recalled were made from 2018 until 2024.

If you own one of the affected models, it's crucial to take action immediately.

Mercedes-Benz is urging customers to contact their nearest dealership to arrange for the necessary repairs.

The good news is that the fix will be carried out at no cost to the vehicle owner.

For those who may have questions or need further assistance, Mercedes-Benz has made their Customer Assistance Centre available.

You can reach them by calling 1300 762 718, where representatives are ready to provide support and guidance through this recall process.

You can read the recall notice here.

The recent recall raised concerns about the safety and reliability of these luxury cars. Owners across the country are now scrambling to ensure their vehicles are not affected by the urgent recall.

Last year, another recall was announced for another class of Mercedes-Benz cars due to a manufacturing defect.

These developments underscore the importance of staying informed about potential risks and taking proactive measures to address them.

Key Takeaways

• Mercedes-Benz is recalling over 20,000 vehicles in Australia across several lines due to a defect in the steering control unit.
• The defect might prevent the electrical power steering control unit's back-up software from operating correctly, potentially resulting in a loss of power steering control.
• The loss of power steering control could significantly increase the risk of an accident, posing a danger to both the vehicle occupants and other road users.
• Owners of affected vehicles should contact a Mercedes-Benz dealership to have remedial work carried out free of charge, and they can reach out to the Mercedes-Benz Customer Assistance Centre for further inquiries.

Have you ever experienced a vehicle recall before? How was the process for you? Share your stories and any advice in the comments below.

 

[Rob44]

‘The electrical power steering control unit back-up software may not operate as intended,’

Ah, modernity!

 

[Gsr]

Yep, we had a recall on our Mitsubishi challenger for the struts on the tailgate not holding up properly. They were duly replaced, but with shorter struts, so now hubby has to be careful he doesn’t hit his head on the tailgate when it is open, it doesn’t lift up as high as it did. But Mitsubishi head office in Australia assured us the struts are the correct ones for our vehicle. We doubt it.

 

[Gsr]

Son in law bought a Toyota hilux Ute that was affected by the emissions saga. It was supposedly fixed but has never performed satisfactorily and still blows smoke at times. To date they haven’t received the compensation they were supposed to be paid for the decrease in value of the Ute they paid for it originally.

 

[Jest]

having money and flash cars is not always the best.