ME Bank issues apology after 24-hour outage due to ‘technical fault’

In an era where digital banking has become the norm, a major technical glitch can cause significant disruption and inconvenience.

This was the case for thousands of Australians who found themselves locked out of their ME Bank accounts on the eve of a long weekend.



The outage lasted for over 24 hours and was widely criticised as 'unacceptable'. It also raised questions about the reliability of digital banking services.

ME Bank, a direct bank based in Melbourne, first acknowledged the issue on its website at 7:15 pm AEDT on Wednesday.


Screenshot 2024-01-26 at 8.57.26 AM.png
ME Bank users couldn’t access their ME Bank accounts due to an outage. Credit: ME Bank


‘Transactions and account balances will update progressively over the coming hours. Credit card balances may take longer than usual to reflect recent transactions. We’ll continue to keep you updated as all outstanding transactions are processed,’ ME bank said on its website.

‘This issue is the result of a technical fault.’

‘Customers’ funds remain safe and secure.’

It continued: ‘We continue to focus all available resources on resolving the technical issue impacting our services.’

The bank confirmed that its internet and mobile banking services had been restored around 12:00 am AEDT on Friday and thanked customers for their patience.

However, the damage was already done, with many customers expressing their frustration and disappointment online.

The technical glitch affected customers' ability to log into their internet banking and the ME Mobile App.

While the bank assured customers that their funds remained safe and secure, the inability to access their accounts caused significant inconvenience, particularly for those relying on their funds for the long weekend.

'An outage of over 15 hours is ridiculous,' one customer vented.

‘This really isn't acceptable on my payday,' said another.



As of 8:00 am AEDT on Friday, the ME Bank has restored all its services, including the ME Internet Banking and the ME Mobile App.

‘We’re back online. ME Internet Banking and the ME Mobile App are now available. Thank you for your patience as our specialist teams worked to get us back online,’ the bank said on its website.

‘We’ll continue to keep you updated as all outstanding transactions are processed, so check back for details.’

According to ME Bank, here’s what users will expect today after the outage:
  • Able to log into Internet Banking and the ME Mobile App as usual;
  • Their account balances are being updated progressively today as ME Bank processes transactions from the past 24 hours;
  • They can continue to use their card for payments up to the current balance of their accounts; and
  • Credit card balances may take longer than usual to reflect recent transactions.


This bank issue is not an uncommon incident. Last December, Westpac also experienced a lengthy outage that prevented customers from accessing their accounts for over eight hours.

The bank has since issued an apology, but the incident has raised serious questions about the reliability of digital banking services and the potential consequences for customers. You can read more about it here.
Key Takeaways
  • ME Bank experienced a significant technical issue that locked users out of online accounts and the mobile app for over 24 hours.
  • Services were restored around morning AEDT Friday, with the bank assuring customers that transactions and account balances would update progressively.
  • Scheduled payments in and out of ME accounts began to be processed after services were restored, although credit card balances may take longer to update.
  • Customers expressed their frustration at the inconvenience, particularly as the outage occurred right before the long weekend and affected payday for some.
Have you been affected by the ME Bank outage? Share your experiences and tips for dealing with such incidents in the comments below.
 
  • Angry
Reactions: Lesle
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Pay by bank cheque or have cash in your wallet!

Oh.

It's 2024 and we have modern technology (wow!). I must be a Dinosaur; they lasted very successfully in every environment for 150 million years until a meterorite got them and just about everything else.
 
  • Like
Reactions: magpie1
I have been a ME customer since they were a credit union. When they changed to being a bank, I watched for changes, and was pleasantly surprised that their customer service remained excellent. Since they were taken over by BOQ, however, this is no longer the case.

This outage clearly demonstrated this in their failure to communicate to their customers what was happening. Oh yes, they sent a text message to customers at 7:30pm on Thursday - just over 24 hours after the start of the outage!
 
  • Like
Reactions: Helenmac and Docit
In an era where digital banking has become the norm, a major technical glitch can cause significant disruption and inconvenience.

This was the case for thousands of Australians who found themselves locked out of their ME Bank accounts on the eve of a long weekend.



The outage lasted for over 24 hours and was widely criticised as 'unacceptable'. It also raised questions about the reliability of digital banking services.

ME Bank, a direct bank based in Melbourne, first acknowledged the issue on its website at 7:15 pm AEDT on Wednesday.


View attachment 39985
ME Bank users couldn’t access their ME Bank accounts due to an outage. Credit: ME Bank


‘Transactions and account balances will update progressively over the coming hours. Credit card balances may take longer than usual to reflect recent transactions. We’ll continue to keep you updated as all outstanding transactions are processed,’ ME bank said on its website.

‘This issue is the result of a technical fault.’

‘Customers’ funds remain safe and secure.’

It continued: ‘We continue to focus all available resources on resolving the technical issue impacting our services.’

The bank confirmed that its internet and mobile banking services had been restored around 12:00 am AEDT on Friday and thanked customers for their patience.

However, the damage was already done, with many customers expressing their frustration and disappointment online.

The technical glitch affected customers' ability to log into their internet banking and the ME Mobile App.

While the bank assured customers that their funds remained safe and secure, the inability to access their accounts caused significant inconvenience, particularly for those relying on their funds for the long weekend.

'An outage of over 15 hours is ridiculous,' one customer vented.

‘This really isn't acceptable on my payday,' said another.



As of 8:00 am AEDT on Friday, the ME Bank has restored all its services, including the ME Internet Banking and the ME Mobile App.

‘We’re back online. ME Internet Banking and the ME Mobile App are now available. Thank you for your patience as our specialist teams worked to get us back online,’ the bank said on its website.

‘We’ll continue to keep you updated as all outstanding transactions are processed, so check back for details.’

According to ME Bank, here’s what users will expect today after the outage:
  • Able to log into Internet Banking and the ME Mobile App as usual;
  • Their account balances are being updated progressively today as ME Bank processes transactions from the past 24 hours;
  • They can continue to use their card for payments up to the current balance of their accounts; and
  • Credit card balances may take longer than usual to reflect recent transactions.


This bank issue is not an uncommon incident. Last December, Westpac also experienced a lengthy outage that prevented customers from accessing their accounts for over eight hours.

The bank has since issued an apology, but the incident has raised serious questions about the reliability of digital banking services and the potential consequences for customers. You can read more about it here.
Key Takeaways

  • ME Bank experienced a significant technical issue that locked users out of online accounts and the mobile app for over 24 hours.
  • Services were restored around morning AEDT Friday, with the bank assuring customers that transactions and account balances would update progressively.
  • Scheduled payments in and out of ME accounts began to be processed after services were restored, although credit card balances may take longer to update.
  • Customers expressed their frustration at the inconvenience, particularly as the outage occurred right before the long weekend and affected payday for some.
Have you been affected by the ME Bank outage? Share your experiences and tips for dealing with such incidents in the comments below.
Just another reminder to always carry some cash!!!!!
 
  • Like
Reactions: Rob44
In an era where digital banking has become the norm, a major technical glitch can cause significant disruption and inconvenience.

This was the case for thousands of Australians who found themselves locked out of their ME Bank accounts on the eve of a long weekend.



The outage lasted for over 24 hours and was widely criticised as 'unacceptable'. It also raised questions about the reliability of digital banking services.

ME Bank, a direct bank based in Melbourne, first acknowledged the issue on its website at 7:15 pm AEDT on Wednesday.


View attachment 39985
ME Bank users couldn’t access their ME Bank accounts due to an outage. Credit: ME Bank


‘Transactions and account balances will update progressively over the coming hours. Credit card balances may take longer than usual to reflect recent transactions. We’ll continue to keep you updated as all outstanding transactions are processed,’ ME bank said on its website.

‘This issue is the result of a technical fault.’

‘Customers’ funds remain safe and secure.’

It continued: ‘We continue to focus all available resources on resolving the technical issue impacting our services.’

The bank confirmed that its internet and mobile banking services had been restored around 12:00 am AEDT on Friday and thanked customers for their patience.

However, the damage was already done, with many customers expressing their frustration and disappointment online.

The technical glitch affected customers' ability to log into their internet banking and the ME Mobile App.

While the bank assured customers that their funds remained safe and secure, the inability to access their accounts caused significant inconvenience, particularly for those relying on their funds for the long weekend.

'An outage of over 15 hours is ridiculous,' one customer vented.

‘This really isn't acceptable on my payday,' said another.



As of 8:00 am AEDT on Friday, the ME Bank has restored all its services, including the ME Internet Banking and the ME Mobile App.

‘We’re back online. ME Internet Banking and the ME Mobile App are now available. Thank you for your patience as our specialist teams worked to get us back online,’ the bank said on its website.

‘We’ll continue to keep you updated as all outstanding transactions are processed, so check back for details.’

According to ME Bank, here’s what users will expect today after the outage:
  • Able to log into Internet Banking and the ME Mobile App as usual;
  • Their account balances are being updated progressively today as ME Bank processes transactions from the past 24 hours;
  • They can continue to use their card for payments up to the current balance of their accounts; and
  • Credit card balances may take longer than usual to reflect recent transactions.


This bank issue is not an uncommon incident. Last December, Westpac also experienced a lengthy outage that prevented customers from accessing their accounts for over eight hours.

The bank has since issued an apology, but the incident has raised serious questions about the reliability of digital banking services and the potential consequences for customers. You can read more about it here.
Key Takeaways

  • ME Bank experienced a significant technical issue that locked users out of online accounts and the mobile app for over 24 hours.
  • Services were restored around morning AEDT Friday, with the bank assuring customers that transactions and account balances would update progressively.
  • Scheduled payments in and out of ME accounts began to be processed after services were restored, although credit card balances may take longer to update.
  • Customers expressed their frustration at the inconvenience, particularly as the outage occurred right before the long weekend and affected payday for some.
Have you been affected by the ME Bank outage? Share your experiences and tips for dealing with such incidents in the comments below.
i was one. not a problem.
 
All the more reason to keep CASH!!! I think the Pros certainly out way the Cons, where CASH is concerned!!
I want my money and I want it..... NOW, some things just shouldn't go digital!! 😁
I use my credit card for convenience. Pay by cash where a fee is charged. My butcher had a sign up this week asking if you can pay by cash it would be appreciated as it would help keep not increasing prices.
 
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Reactions: Rob44
Another Bank 'outage'.....they have to improve their systems so that their customers can get access to the money that the bank is holding for them.....events like this or 'Power Failures' or even smart 'Hackers' can really damage our overall economy let alone Anger their customers who want access to their money in the bank.....the Banks want us to go Cashless and just rely on plastic cards which become totally useless under certain conditions.....they should just let the system that we have now remain firmly in place....that way we are covered and can carry our money with us as a permanent backup if required or use it on a regular basis if we want to. Bury the CASHLESS idea and stick with a system that we all know about and that always works.
IF IT AINT BROKE THEN DON'T FIX IT.
 
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Reactions: Rob44

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