McDonald's flips their menu script after customer outrage on drink change!
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McDonald's Australia has recently faced a fizzy fiasco that left its customers bubbling with frustration.
In a surprising twist, the fast-food titan has had to backtrack on a contentious menu alteration.
In October 2022, the popular fast food chain declared its decision to remove Sprite from all its outlets nationwide, and substitute it with Sprite No Sugar.
Consequently, social media platforms and online forums were awash with comments from disgruntled soda sippers who missed the original, sugary kick of the classic Sprite.
The outcry was loud and clear: customers were ‘not lovin' it’; it was so intense that it prompted McDonald's Australia to reconsider.
In a statement, a McDonald's Australia spokesperson acknowledged the company's commitment to satisfying its customers' tastes and preferences.
'At McDonald's, we are committed to providing great tasting, great value food and drinks our customers know and love,' they stated.
‘We regularly review and evolve our menu to meet changing consumer tastes and preferences.’
'In response to customer feedback, McDonald's will be transitioning from Sprite Zero Sugar to Sprite across restaurants nationwide from April to June.'
‘Coca-Cola Zero Sugar and Frozen Coke Zero Sugar will continue to be available for customers looking for low- to no-sugar alternatives,’ they added.
The choice to remove Sprite from menus throughout Australia a year and a half ago sparked significant backlash from supporters, including well-known food critic and social media influencer Russ Eats, who brought attention to the issue in a video during that period.
His video was flooded with angry comments against the fast food chain’s decision.
‘NOOO. McDonald’s Sprite was the best drink,’ one commenter lamented.
‘They removed the best drink,’ another agreed.
‘MACCAS SPRITE WAS HEAVEN, AND THEY WENT AND MADE IT HELL,’ a third chimed.
‘What’s everyone gonna do to fix their hangover now? We need the little sugar rush,’ another one complained.
In light of McDonald's Australia's recent reversal of a controversial menu change, it's intriguing to delve into the intricacies of customer dissatisfaction with the fast-food giant.
While some changes may seem minor, like those in the 'loose change' menu, they can still elicit strong reactions from consumers.
Delving into the reasons behind customer fury sheds light on the significance of even seemingly small adjustments in a company's offerings.
What are your thoughts on this carbonated controversy? Have you ever experienced a similar reversal from a favourite brand? Share your stories and opinions in the comments below!
In a surprising twist, the fast-food titan has had to backtrack on a contentious menu alteration.
In October 2022, the popular fast food chain declared its decision to remove Sprite from all its outlets nationwide, and substitute it with Sprite No Sugar.
Consequently, social media platforms and online forums were awash with comments from disgruntled soda sippers who missed the original, sugary kick of the classic Sprite.
The outcry was loud and clear: customers were ‘not lovin' it’; it was so intense that it prompted McDonald's Australia to reconsider.
McDonald's Australia decided to transition from Sprite Zero Sugar to the original Sprite in its restaurants after customer backlash. Credits: McDonald’s Australia
In a statement, a McDonald's Australia spokesperson acknowledged the company's commitment to satisfying its customers' tastes and preferences.
'At McDonald's, we are committed to providing great tasting, great value food and drinks our customers know and love,' they stated.
‘We regularly review and evolve our menu to meet changing consumer tastes and preferences.’
'In response to customer feedback, McDonald's will be transitioning from Sprite Zero Sugar to Sprite across restaurants nationwide from April to June.'
‘Coca-Cola Zero Sugar and Frozen Coke Zero Sugar will continue to be available for customers looking for low- to no-sugar alternatives,’ they added.
The choice to remove Sprite from menus throughout Australia a year and a half ago sparked significant backlash from supporters, including well-known food critic and social media influencer Russ Eats, who brought attention to the issue in a video during that period.
His video was flooded with angry comments against the fast food chain’s decision.
‘NOOO. McDonald’s Sprite was the best drink,’ one commenter lamented.
‘They removed the best drink,’ another agreed.
‘MACCAS SPRITE WAS HEAVEN, AND THEY WENT AND MADE IT HELL,’ a third chimed.
‘What’s everyone gonna do to fix their hangover now? We need the little sugar rush,’ another one complained.
In light of McDonald's Australia's recent reversal of a controversial menu change, it's intriguing to delve into the intricacies of customer dissatisfaction with the fast-food giant.
While some changes may seem minor, like those in the 'loose change' menu, they can still elicit strong reactions from consumers.
Delving into the reasons behind customer fury sheds light on the significance of even seemingly small adjustments in a company's offerings.
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