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Major energy bill shake-up puts savings front and centre for Australian households

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Major energy bill shake-up puts savings front and centre for Australian households

pexels-mikhail-nilov-6963857.jpg Major energy bill shake-up puts savings front and centre for Australian households
Disclaimer: This is a stock image used for illustrative purposes only and does not depict the actual person, item, or event described. Image source: Mikhail Nilov / Pexels.

When your next electricity bill arrives, you might notice something different—and it could save you hundreds of dollars a year.



But the changes coming to Australian energy bills go far deeper than what meets the eye, with sweeping reforms designed to put more money back in your pocket.





The Australian Energy Market Commission (AEMC) announced major new reforms that will deliver stronger protections for energy consumers and help more households access better energy deals.



The centrepiece? Energy companies will be forced to display savings opportunities so prominently on your bills that they'll be almost impossible to miss.



Why this matters for your household budget



The timing couldn't be more crucial. Residential consumers will see increases ranging from 0.5 per cent to 9.7 per cent depending on their usage and location from July 2025, with NSW households facing the steepest rises.



Residents in South Australia will see hikes of between 2.3 and 3.2 per cent, while those in southeast Queensland will pay between 0.5 and 3.7 per cent more. Meanwhile, research reveals a startling truth: as many as 40 per cent of customers do not always open their bills, missing important messages about potential savings.




The Australian Bureau of Statistics also found that business turnover in the electricity, gas, water and waste division grew by 15.8 per cent in July 2025, a surge driven by wholesale electricity and gas prices and setting a new record high.




For those managing household expenses on a fixed income, every dollar counts. The new rules, taking effect from December 30, 2026, will require retailers to put better offer messages in cover emails and bill summaries—not buried in the fine print where they're easily overlooked.




'Don't wait for our rule to take effect. If you haven't checked your energy bill lately, take a few minutes to look for the better offer message. It could save you hundreds of dollars a year, and switching typically only takes a few minutes'

Anna Collyer, AEMC Chair



AEMC Chair Anna Collyer also described the reform as being like placing 'important price information on the shopfront, making it clear, upfront and hard to miss.'



More than just better visibility



The reforms extend well beyond making savings messages more obvious. The new rules, approved by the AEMC after a request from Energy Minister Chris Bowen in August 2024, will restrict energy retailers from raising prices more than once per year, remove unfair fees for vulnerable customers, and ensure hardship customers benefit from their retailer's cheapest available deals if they cannot switch.









This means an end to what Energy Minister Chris Bowen calls 'sneak price hikes' - those unexpected mid-year price jumps that can wreak havoc on your budget planning. The final rule will: protect customers from paying higher prices for their loyalty by ensuring they pay no more than the standing offer price if their energy plan's benefits change or expire



Help available right now



While waiting for these reforms, significant assistance is already flowing to households. Australian households and eligible small businesses with electricity bills may receive up to $150 in energy bill rebates from 1 July 2025 to the end of 2025. Most households will receive their Bill Relief payment automatically from their electricity provider in two quarterly instalments of $75 on their electricity bill from 31 July 2025 and 1 October 2025.



Better still, this builds on existing support. Under the 2024-25 program, households are eligible for up to $300 of energy bill relief, and eligible small businesses may receive up to $325.









Special support for seniors



If you hold a Commonwealth Seniors Health Card, you're entitled to additional help. Customers receive $200 each financial year. To be eligible, you must be named on the electricity account and hold a valid Commonwealth Seniors Health Card. This Seniors Energy Rebate is available in most states and can be combined with other concessions.




Available seniors energy support


Commonwealth Seniors Health Card holders: $200 annual rebate


Pensioner Concession Card holders: Up to $285 annual Low Income Household Rebate


Medical equipment users: Up to $1,343 annual Life Support Rebate


Gas users: $110 annual Gas Rebate


All households: $150 Energy Bill Relief Fund payment (2025-26)




Taking action to switch and save



One of the easiest ways to reduce energy costs is to compare energy offers. You don't necessarily need to change companies—Start by talking to your current electricity company to find out what deal they can offer you.









The switching process itself is straightforward. However, stakeholders indicated that the switching process is easy and generally only takes a few minutes. The real challenge lies in finding and evaluating which plan suits your needs best.



For comparing offers, Energy Made Easy is a free Australian Government energy price comparison service for households and small businesses in New South Wales, Queensland, South Australia, Tasmania and the Australian Capital Territory... Customers in Victoria can visit Victorian Energy Compare.



What to watch for when switching



Consumer advocacy groups are actively investigating concerns about misleading savings claims. 'The issues raised by CHOICE exacerbate the challenges and confusion that consumers may face when navigating the often complex energy market,' Ms Lowe said. This makes the upcoming reforms even more important for protecting households.









When evaluating offers, focus on the total cost rather than flashy discounts. Conditional discounts may not be worthwhile if you can't meet the condition. For example, a pay on time discount may not be beneficial if you often struggle to pay your bill on time.




Smart switching checklist for seniors



  • Check your current bill for existing 'better offer' messages

  • Use Energy Made Easy or Victorian Energy Compare to compare deals

  • Apply for seniors rebates you're entitled to

  • Ask your current retailer what better deals they can offer

  • Focus on total cost per kilowatt hour, not discount percentages

  • Consider asking family to help review contract details




The bigger picture looks brighter



Despite current price pressures, the long-term outlook offers hope. Residential electricity costs are projected to decline by about 13 per cent over the next 10 years under our base case as more renewable energy comes online and reduces wholesale costs.



The reforms represent what AEMC Chair Anna Collyer describes as placing 'important price information on the shopfront, making it clear, upfront and hard to miss.' For households navigating the energy market, these changes can't come soon enough.









Don't wait—check your bill today



While the new display requirements won't take effect until late 2026, you can start saving immediately. It's important to look at your bill and any letters or emails they send you. Look for 'better offer' messages that might already be there, apply for any rebates you're eligible for, and consider using the government comparison websites to see what's available.



The message is clear: with energy costs rising and comprehensive reforms on the way, now is the perfect time to take control of your energy bills and ensure you're getting the best possible deal.



What's your experience with energy bill offers and switching providers? Have you found any particular strategies that work well, or do you have questions about the rebates available? Share your thoughts in the comments below.




  • Original Article


    https://www.news.com.au/finance/mon...s/news-story/14547d347b9c996d045369ef5ca5b9d0





  • AEMC delivers enhanced consumer protections to help customers find better energy deals | AEMC

    Cited text: The Australian Energy Market Commission (AEMC) today announced major new reforms that will deliver stronger protections for energy consumers and help ...


    Excerpt: The Australian Energy Market Commission (AEMC) today announced major new reforms that will deliver stronger protections for energy consumers and help more households access better energy deals.



    https://www.aemc.gov.au/news-centre...tions-help-customers-find-better-energy-deals





  • The Australian Energy Regulator releases new default electricity prices | energy.gov.au

    Cited text: Residential consumers will see increases ranging from 0.5 per cent to 9.7 per cent depending on their usage and location.


    Excerpt: Residential consumers will see increases ranging from 0.5 per cent to 9.7 per cent depending on their usage and location



    https://www.energy.gov.au/news/australian-energy-regulator-releases-new-default-electricity-prices





  • AEMC delivers enhanced consumer protections to help customers find better energy deals | AEMC

    Cited text: Research shows as many as 40 per cent of customers do not always open their bills, missing important messages about potential savings.


    Excerpt: as many as 40 per cent of customers do not always open their bills, missing important messages about potential savings.



    https://www.aemc.gov.au/news-centre...tions-help-customers-find-better-energy-deals





  • AEMC delivers enhanced consumer protections to help customers find better energy deals | AEMC

    Cited text: The new rules, responding to requests submitted by Energy Ministers in August 2024, will restrict energy retailers from raising prices more than once ...


    Excerpt: The new rules, responding to requests submitted by Energy Ministers in August 2024, will restrict energy retailers from raising prices more than once per year, remove unfair fees for vulnerable customers, and ensure hardship customers…



    https://www.aemc.gov.au/news-centre...tions-help-customers-find-better-energy-deals





  • AEMC delivers enhanced consumer protections to help customers find better energy deals | AEMC

    Cited text: The final rule will: · protect customers from paying higher prices for their loyalty by ensuring they pay no more than the standing offer price if th...


    Excerpt: The final rule will: protect customers from paying higher prices for their loyalty by ensuring they pay no more than the standing offer price if their energy plan's benefits change or expire



    https://www.aemc.gov.au/news-centre...tions-help-customers-find-better-energy-deals





  • Energy Bill Relief Fund | energy.gov.au

    Cited text: · Australian households and eligible small businesses with electricity bills may receive up to $150 in energy bill rebates from 1 July 2025 to the end...


    Excerpt: Australian households and eligible small businesses with electricity bills may receive up to $150 in energy bill rebates from 1 July 2025 to the end of 2025.



    https://www.energy.gov.au/energy-bill-relief-fund





  • National Energy Bill Relief | NSW Climate and Energy Action

    Cited text: Most households will receive their Bill Relief payment automatically from their electricity provider in two quarterly instalments of $75 on their elec...


    Excerpt: Most households will receive their Bill Relief payment automatically from their electricity provider in two quarterly instalments of $75 on their electricity bill from 31 July 2025 and 1 October 2025.



    https://www.energy.nsw.gov.au/households/rebates-grants-and-schemes/national-energy-bill-relief





  • Energy Bill Relief Fund | energy.gov.au

    Cited text: Under the 2024-25 program, households are eligible for up to $300 of energy bill relief, and eligible small businesses may receive up to $325.


    Excerpt: Under the 2024-25 program, households are eligible for up to $300 of energy bill relief, and eligible small businesses may receive up to $325.



    https://www.energy.gov.au/energy-bill-relief-fund





  • Find an energy rebate | NSW Climate and Energy Action

    Cited text: Customers receive $200 each financial year. To be eligible, you must be named on the electricity account and hold a valid Commonwealth Seniors Health ...


    Excerpt: Customers receive $200 each financial year. To be eligible, you must be named on the electricity account and hold a valid Commonwealth Seniors Health Card.



    https://www.energy.nsw.gov.au/households/rebates-grants-and-schemes/find-energy-rebate





  • Switch to save | energy.gov.au

    Cited text: One of the easiest ways to reduce energy costs is to compare energy offers.


    Excerpt: One of the easiest ways to reduce energy costs is to compare energy offers.



    https://www.energy.gov.au/households/find-the-best-energy-deal





  • Electricity prices and plans | ACCC

    Cited text: Start by talking to your current electricity company to find out what deal they can offer you.


    Excerpt: Start by talking to your current electricity company to find out what deal they can offer you.



    https://www.accc.gov.au/consumers/specific-products-and-activities/electricity-prices-and-plans





  • AEMC delivers enhanced consumer protections to help customers find better energy deals | AEMC

    Cited text: · 'However, stakeholders indicated that the switching process is easy and generally only takes a few minutes.


    Excerpt: However, stakeholders indicated that the switching process is easy and generally only takes a few minutes.



    https://www.aemc.gov.au/news-centre...tions-help-customers-find-better-energy-deals





  • Electricity prices and plans | ACCC

    Cited text: Energy Made Easy is a free Australian Government energy price comparison service for households and small businesses in New South Wales, Queensland, S...


    Excerpt: Energy Made Easy is a free Australian Government energy price comparison service for households and small businesses in New South Wales, Queensland, South Australia, Tasmania and the Australian Capital Territory...



    https://www.accc.gov.au/consumers/specific-products-and-activities/electricity-prices-and-plans





  • Electricity prices and plans | ACCC

    Cited text: Customers in Victoria can visit Victorian Energy Compare.


    Excerpt: Customers in Victoria can visit Victorian Energy Compare.



    https://www.accc.gov.au/consumers/specific-products-and-activities/electricity-prices-and-plans





  • ACCC to investigate energy plans that potentially mislead consumers about savings | ACCC

    Cited text: “The issues raised by CHOICE exacerbate the challenges and confusion that consumers may face when navigating the often complex energy market,” Ms Lowe...


    Excerpt: 'The issues raised by CHOICE exacerbate the challenges and confusion that consumers may face when navigating the often complex energy market,' Ms Lowe said.



    https://www.accc.gov.au/media-relea...t-potentially-mislead-consumers-about-savings





  • Switch to save | energy.gov.au

    Cited text: Conditional discounts may not be worthwhile if you can't meet the condition. For example, a pay on time discount may not be beneficial if you often st...


    Excerpt: Conditional discounts may not be worthwhile if you can't meet the condition. For example, a pay on time discount may not be beneficial if you often struggle to pay your bill on time.



    https://www.energy.gov.au/households/find-the-best-energy-deal





  • Residential Electricity Price Trends 2024 | AEMC

    Cited text: · Residential electricity costs are projected to decline by about 13 per cent over the next 10 years under our base case · Electrification is projected to red...


    Excerpt: Residential electricity costs are projected to decline by about 13 per cent over the next 10 years under our base case



    https://www.aemc.gov.au/market-reviews-advice/residential-electricity-price-trends-2024





  • Electricity prices and plans | ACCC

    Cited text: It’s important to look at your bill and any letters or emails they send you.


    Excerpt: It's important to look at your bill and any letters or emails they send you.



    https://www.accc.gov.au/consumers/specific-products-and-activities/electricity-prices-and-plans



Last edited:

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I have not changed provider as it’s a case of “ better the devil you than the devil you don’t”
 
I have not changed provider as it’s a case of “ better the devil you than the devil you don’t”
Why don't you want to save money? You can change as often as you like as long as you're not in contract. Most are monthly now anyway, not 12 or 24 months.
 
I wish I could change my electricity provider. I’ve had a quick look into it but, but the strata company in the apartment building I live in dictates the rules.

If I want to change, I’d have to move. It wasn’t like this when I first moved in three years ago.
 
Changing providers quite often isn't as simple as you think, and in general most will only offer a "honeymoon" deal just to suck you in as is often the case with other utility bills. As for being transparent....have found that you don't always get informed about the changes in supply charges. The suppliers seem to think that you won't notice a few cents here or there but it does make a difference over the course of the year. Hopefully the new laws being brought in will lead to greater transparency??
 
So why do we have to wait until the end of next year for these changes to take place? Energy companies could implement them NOW if the govt had the guts to force them to act. I know they are supposed to tell you if there is a better deal available now but it doesn't always happen. A couple of months ago, when my charges went up too much for me, I rang my company to complain &, miraculously they found a better deal was available. We have to force these companies to act responsibly & not use customers as cash cows for their businesses.
 
  • Wow
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I wish I could change my electricity provider. I’ve had a quick look into it but, but the strata company in the apartment building I live in dictates the rules.

If I want to change, I’d have to move. It wasn’t like this when I first moved in three years ago.
If you Body Corporate committee is doing their job they will be comparing prices. Where my friend lives they are paying about 30% of what I am paying through compare. If your committee not comparing vote them out at next AGM!!!!
 
They are all the same it is a Federal Government body that dictates the prices that the energy companies charge, then they play the blame game and offer us a rebate payment to help pay for what they some how have a bit of control over in the first place, private over sea's corporate company's running it or is it the federal Government getting some sort off kick back from private enterprise
 
So why do we have to wait until the end of next year for these changes to take place? Energy companies could implement them NOW if the govt had the guts to force them to act. I know they are supposed to tell you if there is a better deal available now but it doesn't always happen. A couple of months ago, when my charges went up too much for me, I rang my company to complain &, miraculously they found a better deal was available. We have to force these companies to act responsibly & not use customers as cash cows for their businesses.
The company I am with does tell you if a better plan is available or not and they say it is a government requirement to tell you so it already in force - certainly her in QLD!!
 
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Reactions: Gus and DLHM
Does not take effect until December 2026. A suggestion for people now to check if you are getting the best deal go to:
https://www.energymadeeasy.gov.au
This is a comparison site that is not swayed by deals from energy retailers.
 
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Changing providers quite often isn't as simple as you think, and in general most will only offer a "honeymoon" deal just to suck you in as is often the case with other utility bills. As for being transparent....have found that you don't always get informed about the changes in supply charges. The suppliers seem to think that you won't notice a few cents here or there but it does make a difference over the course of the year. Hopefully the new laws being brought in will lead to greater transparency??
Honeymoon rates? I haven't noticed that with electricity, internet yes. And changes are and MUST be notified to you.
 
  • Wow
Reactions: Gus
So why do we have to wait until the end of next year for these changes to take place? Energy companies could implement them NOW if the govt had the guts to force them to act. I know they are supposed to tell you if there is a better deal available now but it doesn't always happen. A couple of months ago, when my charges went up too much for me, I rang my company to complain &, miraculously they found a better deal was available. We have to force these companies to act responsibly & not use customers as cash cows for their businesses.
My company has been doing it for ages now.
 
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Reactions: Squizzy1 and Gus
I wish I could change my electricity provider. I’ve had a quick look into it but, but the strata company in the apartment building I live in dictates the rules.

If I want to change, I’d have to move. It wasn’t like this when I first moved in three years ago.
Good morning dear member DLHM, thankyou for your post. Dear DLHM, have you tried calling different electricity providers and telling them that you would like to change your electricity provider. Let them know about the the strata company in the apparent. Let the new electricity company talk to the strata company on your behalf. The electrical metre room in a strata building, are usually on common property, but individual units metres are now supplied and owned by the Electricity provider. The strata company are not using your electricity supply and they are not paying for you electricity bills. Therefore, they have no right to tell you which electricity provider you want to go with. You can also call The Strata Management Services on (02) 94569965. This department are strata managers who help with all matters relating to strata schemes and community living. They will be able to help you with your request to change your Electricity provider. Have a beautiful day. 🙏🦋
 
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  • Wow
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The electricity producers may be generating more electricity but it is costing more too
Check the supply charge too. You may find it has increased too. Supply charge applies to gas too.
 
I cant see any reason what so ever for any price increase in elctricity except increasing these gutless arseholes profit... nothing but bloody greed, the green energy system from wind and solar is nothing but a profiteering scam.
 
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Reactions: Gus
Dear member DLHM, thankyou for your post. Call The Strata Management Services department, they will be able to assist you with your request to change your ectricity provider, their phone number is. (02)94569965. Their office is open from Monday to Friday , 8.am - 6pm to answer your call. These are strata managers, who help with all matters relating to strata schemes and community living. Their email is [email protected]. Wishing you success in your communication with The Strata Management Services. 🙏🦋
 
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It is a Govt. Dept. that sets pricing, and for some odd reason they always increase, even while providers offer lower rates to win ur custom, they may raise rates 3% then offer 7% off the base rate, so why the rise and all the confusing jargon. My opinion is, however it is generated energy will never be cheaper than it is today. The only saviour the individual has is solar if they can, I have not had a bill in over a decade.
 
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It is a Govt. Dept. that sets pricing, and for some odd reason they always increase, even while providers offer lower rates to win ur custom, they may raise rates 3% then offer 7% off the base rate, so why the rise and all the confusing jargon. My opinion is, however it is generated energy will never be cheaper than it is today. The only saviour the individual has is solar if they can, I have not had a bill in over a decade.
Dear member Squizzy1, thankyou for your post. Dear Squizzy1, how do manage to not get any bill in over a decade. Is it because you have solar. Have a lovely day. 🙏🦋
 
Dear member DLHM, thankyou for your post. Call The Strata Management Services department, they will be able to assist you with your request to change your ectricity provider, their phone number is. (02)94569965. Their office is open from Monday to Friday , 8.am - 6pm to answer your call. These are strata managers, who help with all matters relating to strata schemes and community living. Their email is [email protected]. Wishing you success in your communication with The Strata Management Services. 🙏🦋
Thank you @7777 for you interest and time with this matter. I’ll see what I can do. I am in WA (Perth), so I’d have to find out if they help or can direct me to a Strata Management service here.

Once again, thank you 7777.
 
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All I saw in this article was price rises coming, the rest means nothing really: they will still rip us off- jus means they'll have to show us a bit more clearly how much they are ripping us off!
 

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