Local Café Exposes the 'Entitled' Coffee Act That Has Customers in Uproar—Are You Guilty of It?

In a world where the hustle and bustle of daily life can sometimes get the better of us, it's important to remember the human element in our interactions, especially with those in the service industry. However, a recent incident at a local café in Melbourne's suburb of Hoppers Crossing serves as a stark reminder that patience and civility can sometimes be in short supply.

The café in question, Little Latte Drive Thru, has found itself at the center of a heated discussion after its owner, Ebony Spiteri, shared distressing CCTV footage online. The video captures a moment of shocking behavior from two customers that has left the community and the nation appalled.


The incident unfolded on a seemingly ordinary Sunday afternoon when a woman, apparently unable to wait a mere two minutes to be served, took her frustration out on an unsuspecting staff member. The footage shows the woman forcing her way into the café's serving window and throwing a cup of scalding coffee at the worker. The barista, caught off guard, is seen recoiling from the hot liquid, shaking it off her top in shock and pain.


compressed-latte 2.jpeg
A customer threw hot coffee on Little Latte Drive Thru's barista, and called the act as disrespectful towards workers. Image Credit: TikTok/Little Latte Drive Thru


The video, which has since gone viral, shows a second angle where the woman is handed her coffee before she hurls it through the window and hastily retreats. The community's reaction to this 'messed up' moment has been one of shock and disbelief. Comments have poured in from across the country, with many expressing their support for the staff member and their disgust at the customer's 'entitled' act.


In the aftermath of the attack, the café was forced to close temporarily, and both police and ambulance services were called to the scene. Thankfully, in a display of solidarity and compassion, other drive-thru customers stepped out of their vehicles to assist the shaken barista.

The café owner, Ebony, has since made a public appeal to help identify the woman responsible, emphasizing the importance of accountability and the safety of her staff. The overwhelming positive response from the community has been a silver lining for Ebony and her team, who have been heartened by the support and assistance in their quest for justice.

This incident raises important questions about the treatment of service workers and the expectations of customers. It's a stark reminder that behind every counter, there is a person deserving of respect and kindness. As members of the Seniors Discount Club, we understand the value of good manners and patience. We've seen the world change, but the principles of decency remain constant.


So, let's take this moment to reflect on our own behavior. Are we showing the kindness and patience we expect from others? Have we ever let our impatience get the better of us? It's never too late to make a positive change and treat those serving us with the respect they deserve.
Key Takeaways

  • A café owner condemned the actions of two customers who assaulted a staff member with hot coffee at Little Latte Drive Thru in Hoppers Crossing.
  • The incident, caught on CCTV, occurred after a customer became impatient with the service time and threw her coffee at the staff member.
  • The community has shown strong support for the café and staff, and the owner is seeking public assistance to identify the woman responsible.
  • The café had to temporarily close, and both police and ambulance services were called to the scene of the attack.
We invite you to share your thoughts and experiences in the comments below. Have you witnessed similar acts of entitlement? How do you ensure that you treat service workers with the dignity they deserve? Let's use this unfortunate event as a catalyst for a broader conversation about civility in our daily lives.
 
  • Wow
Reactions: PattiB
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What a horrible thing to do to someone. Maybe she didn’t like her coffee but still there is no excuse for throwing it at the poor barista.
 

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