Jetstar passengers stranded in overseas airport stirs online discussion after getting 'muesli' compensation
- Replies 8
It can get tedious and enraging when flights get delayed.
Whether it's sitting in the departure lounge stewing in your disappointment or parting with that extra money that you have to pay for unexpected accommodation, delayed flights truly test passengers’ patience.
Unfortunately, a group of unlucky Jetstar passengers bound for Australia had no such luck when they were left stranded in a Japanese airport for over 24 hours due to heavy snowfall.
One flyer took to social media to share their experience, and they weren’t pleased, to put it lightly!
‘My flight from Japan to Australia was delayed from 9pm to 1pm the following day,’ a user shared on Reddit.
‘They gave us blankets and muesli bars instead of hotels.’
Another user who happened to be on the same cancelled flight chimed in, and said: 'These blankets were literally handed out at 4 am and they kept everyone completely in the dark about the flight delays. No announcements, no nothing.’
Many others expressed their reactions to the flyers’ sentiments, and the responses are quite telling.
‘What a surprise,’ one user said after finding out the name of the airline involved.
‘This is why I don’t fly Jetstar,’ a second shared. ‘The airline is a joke. I was delayed for 24 hours with Emirates. I was given a hotel and someone picked me up from the arrival gate and took me there. Free meals and another person to take me back to my gate the next day. You get what you pay for.’
‘I’ve had an 18-hour delay in Ho Chi Minh (Vietnam), I didn’t even get a blanket or a muesli bar!’ a third exclaimed.
Jetstar confirmed the development in a statement, which explained the incident in detail.
‘Due to heavy snowfall, the bridge connecting the mainland of Osaka to Kansai International Airport was closed overnight, preventing our crew from accessing the airport,' they said.
'This caused a significant delay to our flight from Osaka to Cairns. Unfortunately, the bridge closure also meant customers already at the airport were unable to leave, meaning they couldn't access hotels in the city.’
'We know it would have been an uncomfortable night for our customers and we offered support by providing them with meals, water and blankets.
'We always do everything we can to avoid delays, but severe weather like this is out of our control.'
A glance at Jetstar’s website reveals that for passengers affected by delays caused by factors out of their control, a credit voucher worth the value of the flight is available upon request.
‘Delay or cancellation outside our control includes weather events, air traffic control issues, industrial action by a third party, security issues,’ they said.
Conversely, for factors such as engineering issues and system outages that Jetstar will admit is within its control, passengers whose flights are delayed or cancelled for more than 3 hours at international airports are entitled to accommodations (or reimbursements, in cases where a passenger opts to arrange their own).
Members, if you ever find yourself in a similar situation, it would be wise to look into all the other options of relief that you may be eligible for!
All airlines have customer protection policies that cover such scenarios, so be sure to familiarise yourselves on what your rights are should your flights get delayed or cancelled.
In related news, another Jetstar flight earlier this month set for a flight in Japan made a sudden diversion due to an anonymous bomb threat.
And just days after the New Year, two Jetstar passengers arrived in Bali were livid after finding out that they made it to their destination… but their luggage didn’t.
So, what is your reaction to this news? Have you ever been stuck in a similar situation? How did your airline handle the delay or cancellation?
Tell us your thoughts and stories below!
Whether it's sitting in the departure lounge stewing in your disappointment or parting with that extra money that you have to pay for unexpected accommodation, delayed flights truly test passengers’ patience.
Unfortunately, a group of unlucky Jetstar passengers bound for Australia had no such luck when they were left stranded in a Japanese airport for over 24 hours due to heavy snowfall.
One flyer took to social media to share their experience, and they weren’t pleased, to put it lightly!
‘My flight from Japan to Australia was delayed from 9pm to 1pm the following day,’ a user shared on Reddit.
‘They gave us blankets and muesli bars instead of hotels.’
One Jetstar flyer recently shared their experience after being stranded in a Japanese airport. Image Credit: Reddit/user Laika2206
Another user who happened to be on the same cancelled flight chimed in, and said: 'These blankets were literally handed out at 4 am and they kept everyone completely in the dark about the flight delays. No announcements, no nothing.’
Many others expressed their reactions to the flyers’ sentiments, and the responses are quite telling.
‘What a surprise,’ one user said after finding out the name of the airline involved.
‘This is why I don’t fly Jetstar,’ a second shared. ‘The airline is a joke. I was delayed for 24 hours with Emirates. I was given a hotel and someone picked me up from the arrival gate and took me there. Free meals and another person to take me back to my gate the next day. You get what you pay for.’
‘I’ve had an 18-hour delay in Ho Chi Minh (Vietnam), I didn’t even get a blanket or a muesli bar!’ a third exclaimed.
Jetstar confirmed the development in a statement, which explained the incident in detail.
‘Due to heavy snowfall, the bridge connecting the mainland of Osaka to Kansai International Airport was closed overnight, preventing our crew from accessing the airport,' they said.
'This caused a significant delay to our flight from Osaka to Cairns. Unfortunately, the bridge closure also meant customers already at the airport were unable to leave, meaning they couldn't access hotels in the city.’
'We know it would have been an uncomfortable night for our customers and we offered support by providing them with meals, water and blankets.
'We always do everything we can to avoid delays, but severe weather like this is out of our control.'
Jetstar flyers are entitled to compensation based on whether or not the reason for the delay or the cancellation of the flight is within the airline’s control. Image Credit:Jetstar
A glance at Jetstar’s website reveals that for passengers affected by delays caused by factors out of their control, a credit voucher worth the value of the flight is available upon request.
‘Delay or cancellation outside our control includes weather events, air traffic control issues, industrial action by a third party, security issues,’ they said.
Conversely, for factors such as engineering issues and system outages that Jetstar will admit is within its control, passengers whose flights are delayed or cancelled for more than 3 hours at international airports are entitled to accommodations (or reimbursements, in cases where a passenger opts to arrange their own).
Members, if you ever find yourself in a similar situation, it would be wise to look into all the other options of relief that you may be eligible for!
All airlines have customer protection policies that cover such scenarios, so be sure to familiarise yourselves on what your rights are should your flights get delayed or cancelled.
In related news, another Jetstar flight earlier this month set for a flight in Japan made a sudden diversion due to an anonymous bomb threat.
And just days after the New Year, two Jetstar passengers arrived in Bali were livid after finding out that they made it to their destination… but their luggage didn’t.
So, what is your reaction to this news? Have you ever been stuck in a similar situation? How did your airline handle the delay or cancellation?
Tell us your thoughts and stories below!
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in control is after profits not passenger comfort
