Attention, all members planning to fly in the near (or distant) future: Jetstar has some important updates that could affect your upcoming travels.

So, whether you're planning a trip to visit the grandkids, catch up with friends or just indulge in a well-deserved holiday, staying informed is always key to avoiding any unwanted surprises at the airport.

Effective May 23rd, Jetstar is implementing some significant changes that could impact your travel plans. In an effort to improve its punctuality record, the airline is revising its check-in, bag drop, and boarding gate closure timings.

Therefore, passengers are required to arrive at the airport earlier than usual to allow for these changes.

Jetstar is implementing new check-in, bag drop, and boarding gate closure times to improve punctuality. Credit: Pexels/Pascal Borener.

To provide more clarity on the changes being implemented by Jetstar, the airline has announced that domestic travellers will now need to complete check-in and bag drop tasks 40 minutes before departure time. This represents a 10-minute earlier cut-off time than the previous policy.

For international flyers, the check-in and bag drop deadline will now be 60 minutes before departure time, which is 15 minutes earlier than before. Therefore, passengers flying internationally with Jetstar need to arrive at the airport well ahead of time to ensure they have ample time to complete all the necessary procedures.

In addition to these changes, Jetstar has also revised the boarding gate closure timings, with a new deadline of 20 minutes before departure time. This applies to both domestic and international flights, which are five minutes earlier than the previous policy.

Jetstar reassures passengers in their email, stating, 'These new times will help prevent delays and help us get you to your destination as soon as possible,' aiming to improve the airline's punctuality and overall travel experience for its customers.

Jetstar's Chief Operating Officer, Matt Franzi, acknowledges the airline's recent shortcomings, stating, 'We know our performance hasn't been up to scratch, and we are working hard to boost punctuality and reliability.'

​

The changes are not merely focused on timing adjustments. Jetstar is also making efforts to expand its workforce by recruiting more airport staff, cabin crew, and engineering team members.

These changes are designed to align Jetstar with other low-cost carriers worldwide while still maintaining its competitive edge when it comes to affordability.

As Franzi said, 'Everyone across the airline is committed to getting Jetstar to its best while delivering the lowest possible fares so our customers can fly to more places, more often.'

Key Takeaways

• Jetstar is implementing changes to improve punctuality, including earlier check-in, bag drop, and boarding gate closure timings.
• They are also expanding their workforce by recruiting more staff.
• The aim is to align with global low-cost carriers while maintaining competitive affordability, ultimately delivering the best possible experience with the lowest fares for their customers.

Flight delays have long been a source of frustration for passengers, caused by a variety of factors, including air traffic control restrictions, aircraft maintenance, staff shortages, and inclement weather. However, airlines face the additional challenge of maintaining customer satisfaction while dealing with delays, which can result in economic losses for the carrier.

To combat this issue, airlines are increasingly relying on advanced technologies such as predictive analytics and computer automation to identify potential problems. These technologies allow companies to quickly reschedule flights and redirect services to minimise delays and reduce frustration for passengers.

In addition to these, airlines are also implementing better customer service practices to help alleviate the stress of flight delays. This includes offering passengers regular updates and clear communication about the reasons for delays and estimated departure times.

Overall, while flight delays cannot be completely prevented, airlines are taking steps to reduce their frequency and minimise their impact on customers. With a combination of improved systems, better customer service, and innovative technologies, airlines are working towards a more efficient and pleasant travel experience for all.

Jetstar's chief operating officer Matt Franzi said the company is also recruiting more airport staff, cabin crew, and engineering team members to improve performance. Credit: Unsplash/Eva Darron.

Whether you're a regular Jetstar traveller or considering flying with them in the near future, it's important to adjust your schedule accordingly. Remember to set your alarm clocks a bit earlier to accommodate the new check-in and boarding gate closure timings.

Missing a flight due to arriving at the airport too late can be incredibly frustrating, so it's essential to plan ahead.

At the Seniors Discount Club, we always strive to keep you informed and prepared for any changes that may affect your travel plans. Take note of these updated timings, and be sure to share the news with your fellow travellers. With this knowledge in hand, you can continue to enjoy your flights hassle-free. Bon voyage!

Do you have any travel tips you would like to share? Or maybe a horror story of missing your flight? We would love to hear it in the comments below!

 

[Baz1960]

Maybe the headline, should have been, "Not so popular airline" . Anything"Jokestar" does to improve itself, can't be a bad thing. Lots to be done.

 

[Donna L]

About time they noticed how useless they are

 

[Catherines]

All good with this new arrangement to be implemented. But then, Jetstar needs to physically close the gate with tape across and staff must monitor any late-comers and not allow them past that point; if that is done Jetstar staff must make sure they process those already within that boundary and clear them within that new timeframe. You cannot expect passengers to do the right thing by being there on time and then have staff slacken off in any way thereby delaying departure. If staff cannot clear the passengers already waiting in line, then it is Jetstar’s fault and not the passenger’s.

I’ve only travelled with them once, domestically. Recently ten days out from my booked domestic flight with them I contracted CoVid. Called travel agent & was initially told we would not get credit or money back as we did not have travel insurance. I said “OK, I’ll travel then and probably infect the whole plane.” Jetstar, the very next day gave us credit for the full amount to be used within 18 months. I might be one of the lucky ones but cannot complain about the speed of their response and will be using that credit for the same destination in the next few months. Thank you Jetstar, and please make sure your staff get their act together with your new timings from the end of this month. I hope it all works well with passengers and staff doing their part. I’m only going on a short trip so any other inconveniences of no snacks or food will not bother me.

 

[Kevin51]

I hope I am never so hard up that I have to fly Jetstar.

 

[Bill MacL]

I'll grow wings before I'd even consider them.

 

[kfelsche]

Attention, all members planning to fly in the near (or distant) future: Jetstar has some important updates that could affect your upcoming travels.

So, whether you're planning a trip to visit the grandkids, catch up with friends or just indulge in a well-deserved holiday, staying informed is always key to avoiding any unwanted surprises at the airport.

Effective May 23rd, Jetstar is implementing some significant changes that could impact your travel plans. In an effort to improve its punctuality record, the airline is revising its check-in, bag drop, and boarding gate closure timings.

Therefore, passengers are required to arrive at the airport earlier than usual to allow for these changes.

View attachment 20071

Jetstar is implementing new check-in, bag drop, and boarding gate closure times to improve punctuality. Credit: Pexels/Pascal Borener.

To provide more clarity on the changes being implemented by Jetstar, the airline has announced that domestic travellers will now need to complete check-in and bag drop tasks 40 minutes before departure time. This represents a 10-minute earlier cut-off time than the previous policy.

For international flyers, the check-in and bag drop deadline will now be 60 minutes before departure time, which is 15 minutes earlier than before. Therefore, passengers flying internationally with Jetstar need to arrive at the airport well ahead of time to ensure they have ample time to complete all the necessary procedures.

In addition to these changes, Jetstar has also revised the boarding gate closure timings, with a new deadline of 20 minutes before departure time. This applies to both domestic and international flights, which are five minutes earlier than the previous policy.

Jetstar reassures passengers in their email, stating, 'These new times will help prevent delays and help us get you to your destination as soon as possible,' aiming to improve the airline's punctuality and overall travel experience for its customers.

Jetstar's Chief Operating Officer, Matt Franzi, acknowledges the airline's recent shortcomings, stating, 'We know our performance hasn't been up to scratch, and we are working hard to boost punctuality and reliability.'

View attachment 20078​

The changes are not merely focused on timing adjustments. Jetstar is also making efforts to expand its workforce by recruiting more airport staff, cabin crew, and engineering team members.

These changes are designed to align Jetstar with other low-cost carriers worldwide while still maintaining its competitive edge when it comes to affordability.

As Franzi said, 'Everyone across the airline is committed to getting Jetstar to its best while delivering the lowest possible fares so our customers can fly to more places, more often.'

Key Takeaways

• Jetstar is implementing changes to improve punctuality, including earlier check-in, bag drop, and boarding gate closure timings.
• They are also expanding their workforce by recruiting more staff.
• The aim is to align with global low-cost carriers while maintaining competitive affordability, ultimately delivering the best possible experience with the lowest fares for their customers.

Flight delays have long been a source of frustration for passengers, caused by a variety of factors, including air traffic control restrictions, aircraft maintenance, staff shortages, and inclement weather. However, airlines face the additional challenge of maintaining customer satisfaction while dealing with delays, which can result in economic losses for the carrier.

To combat this issue, airlines are increasingly relying on advanced technologies such as predictive analytics and computer automation to identify potential problems. These technologies allow companies to quickly reschedule flights and redirect services to minimise delays and reduce frustration for passengers.

In addition to these, airlines are also implementing better customer service practices to help alleviate the stress of flight delays. This includes offering passengers regular updates and clear communication about the reasons for delays and estimated departure times.

Overall, while flight delays cannot be completely prevented, airlines are taking steps to reduce their frequency and minimise their impact on customers. With a combination of improved systems, better customer service, and innovative technologies, airlines are working towards a more efficient and pleasant travel experience for all.

View attachment 20072

Jetstar's chief operating officer Matt Franzi said the company is also recruiting more airport staff, cabin crew, and engineering team members to improve performance. Credit: Unsplash/Eva Darron.

Whether you're a regular Jetstar traveller or considering flying with them in the near future, it's important to adjust your schedule accordingly. Remember to set your alarm clocks a bit earlier to accommodate the new check-in and boarding gate closure timings.

Missing a flight due to arriving at the airport too late can be incredibly frustrating, so it's essential to plan ahead.

At the Seniors Discount Club, we always strive to keep you informed and prepared for any changes that may affect your travel plans. Take note of these updated timings, and be sure to share the news with your fellow travellers. With this knowledge in hand, you can continue to enjoy your flights hassle-free. Bon voyage!

Do you have any travel tips you would like to share? Or maybe a horror story of missing your flight? We would love to hear it in the comments below!

That's fine but one issue with check-in is that you cannot currently check in earlier than 2 hours before a flight. If you have connections (ground or air), you are left sitting on the floor with your luggage until the computer says: "Yes".

 

[Rob44]

'We know our performance hasn't been up to scratch"

Understatement of the year. It's about time our wretched airlines, Jetstar being a prime offender, enabled tall passengers to sit comfortably in cattle class. Spending several hours with one's knees jammed into the back of the seat in front, before the passenger reclines that seat, is cruel and unusual punishment and is also discrimination according to body size. Yes; at extra cost we may buy "leg-room" seats but why should we have to pay extra for the disadvantage of being tall?

And as for arm rests that have to accommodate two arms in a width of two inches. Hey, CEO, people have shoulders that stick out wider than one's rib-cage. Spare me having to travel by air in cattle class and business class is too expensive.

 

[FrankS]

The headline should read "Unpopular Airline "
I've always said that I'd rather walk than fly with Jetstar ! They are completely useless and their Lords & Masters QANTAS aren't much better.
When I used to fly, I always flew with one of the Middle Eastern Airlines - I may not like their politics, but, their airlines are First Class - even economy !

 

[Rosalie30]

Last time I flew Jetstar they left us at the Gate for over two hours, then when we boarded for another hour. Our reward for all of this was a packet of crackers & cheese and some water. Lucky us! So these improvements will see their customers hanging around for even longer! Jetstar will really needto up their game before I ever consider flying with them again.