'It's quite funny': Singer talks about her supermarket story making rounds online

Self-serve checkouts have been a modern marvel for shoppers.

These counters promise speed and convenience yet often deliver a mix of confusion and comedy.

It's a place where unspoken rules in supermarkets unfold, and now and then, someone captures a relatable moment to share with everyone online.


That's what happened with a video from a New Zealand-based shopper that has sparked a debate about shopping etiquette.

The video featured a couple navigating the self-serve checkout—a scene easily set in any Woolies or Coles across Australia.

Ella Monnery, who once graced the TV screens on The Voice Australia, was at the helm of the scanner.


compressed-Elle Monnery.jpeg
Ella Monnery (left) has been scanning items from their grocery shopping in New Zealand. Image Credit: TikTok/Ella Monnery


While scanning items, her partner, Kings, attempted to assist her by offering items from their basket.

However, Ms Monnery has a system she has been following, and she keeps putting items her boyfriend offers back.

The pair shared a laugh, and the situation escalated to playful silliness when she suggested that the most helpful thing he could do was to hand over his card for payment.

With 4.4 million views across social media, Ms Monnery's video clearly struck a chord.


Ms Monnery explained that grocery shopping was a regular activity for them.

She has also expressed her preference for packing the bags.

However, when the camera started rolling, Kings wanted to chip in.

'It's him obviously trying to be useful in the situation, but I feel like we all have our strategic way of how we like to pack our shopping,' she shared in an interview.

'I didn't tell him what I was doing; I didn't tell him how to help me. But, it's quite funny as a lot of comments of women being like, "Stand out the way, and let me do it," and men being so rattled in the comments asking, "What are we supposed to do?"' Monnery shared.

Shortly after posting the video, the comments section became a battleground for packing philosophies.

Women empathised with Ms Monnery's desire to pack alone.

Meanwhile, men were left wondering what their role should be if not to assist.

The video even sparked a debate about the dynamics of self-serve checkouts.


Some comments suggested that Ms Monnery was being unfair to Kings, who was trying to be helpful.

Some comments also asked Ms Monnery why she would not accept the items Kings offered to her.

On the other hand, some shoppers also called for better communication between partners at the checkout.

'Communicate your packing method! Communicate what you could use help with! Communicate anything at all instead of complaining!' one user exclaimed.

Watch Ms Monnery's short video here:

Source: @elllamonnery/Tiktok

Ms Monnery found the initial reaction amusing.

However, as the video reached audiences in the United States and the United Kingdom, she felt the intention was lost.

The humour that resonated in New Zealand and Australia was misunderstood, which led to negative comments that she had to delete.

Ms Monnery's video opened up a conversation about the roles people play in society, the expectations they have, and the way people navigate tasks as simple as grocery shopping.
Key Takeaways

  • A video showing a couple at a self-serve checkout in a supermarket went rounds online and garnered mixed reactions from social media users.
  • The woman in the video showed her preference to pack groceries in a certain way, shunning her partner's attempts to help.
  • Commenters on social media were divided, as some found the interaction 'relatable'. In contrast, others criticised the woman for not accepting help from her partner.
  • The video intended to capture a lighthearted moment, but it led to viewers misunderstanding certain things prevalent in Australian and New Zealand supermarkets.
Have you experienced a similar predicament at the self-serve checkout? Do you have a system that your partner can't seem to grasp, or are you the one left holding the basket, unsure of your role? Share your thoughts about this story in the comments section below!
 

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Yes, I agree with her. I much preferred to go shopping on my own.
My husband just liked to put whatever wherever when packing the groceries so we would end up with squashed tomatoes, bread, broken eggs etc.
I also had a large back up pantry for canned and bottled goods and I liked to pack bags depending into which pantry they would be going.
It wasn't that I didn't appreciate the fact that he was trying to be helpful, but unfortunately he was more of a hindrance than a help.
 
My husband loves to shop, he is what is called a shopaholic, he also prefers NOT to use a self serve if he can get way with going through a checkout where there is an operator he will. He often says I don't work here. However if we are forced to go through them then who ever starts putting the items through does it and the other person packs into bags, as we have been shopping together now particularly since we are now both retired we know not to put the bread in first and then put stuff on top, eggs can go in and bread on the top but not something like cans or heavier items. There was a time when men didn't do the shopping at all so they didn't have to worry about packing of course the ladies didn't usually pack the paper bags either it was the cashier who put them through and packed the bags for you. How times have changed.
 
As a former member of the shop workers union (can't remember the proper name) I will not use self-checkers as they have destroyed jobs. If they want us to do their job for them (self-checkers have stopped the employment of counter staff & packers) then give us a 10% discount for using these mongerel machines I would quite happily use an AXE on them) support Australian Jobs by refusing to use them.
 
I was talking to the Manager in a Coles store recently and she was explaining to me that self serve checkouts. despite what people like yourself believe, haven't put people out of work.
She said many of those workers now fill the jobs of click and collect workers and they are in fact, always looking for more staff and pointed me to the sign on the noticeboard of positions vacant.
I have taken notice since and seen these Positions Vacant in other supermarkets as well.
It appears rather than people being put out of work, that many people don't actually want to work.
In the country town where I live our local supermarket has great difficulty in getting staff, despite people saying there is no work in country towns.
Seems that the younger generation are too picky about what they will or won't do, despite many of them having no actual qualifications.
Many supermarkets now employ more seniors I have noticed. Also Bunnings.
 
I just buy 88 articles of clothing from Temu, lol
I'm not Joking. Well maybe exaggerating a little bit. I just bought four pairs of pants. 8 jumpers and two jackets on one order. They keep telling me I'm their Premier Customer. I wonder why?
I do wish my builder would hurry up and make a start on my new ensuite and walkin robe, I'm running out of space.
 
I can't shop with my hubby. It's just never going to work. The video is funny and the people bitching about it were obviously not the intended audience and also have too much time on their hands.
 
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And none of them fit properly! :ROFLMAO:
Ah, NO. They all fit perfectly, I have it down pat now. They do have a size chart with measurements. Most people don't bother to check it and then complain things don't fit.
While I've been writing this my latest Temu parcels turned up. 10 rolls of garden edging, 12 rolls of weed mat, some artificial turf and a garden arch.
I'm landscaping my 600 sq backyard and my 78 year old bones are really noticing it.
In the last fortnight I have planted 16 trees. 40 grevileas. numerous other plants and mulched 3 deliveries of bark, 144 bags in all.
Now I've got to do this delivery, sigh!
I hope I survive long enough to enjoy it. Lol.
 
Tiktok video so not worth watching🙄

I only use self checkouts. My wife passes me the shopping with the barcode showing so I can scan it quickly and I put the large items towards the back of the shelf, then build up a pile of goods that don't fall over. Very simple and quick.

If I left it to my wife to do we'd be there all day.🙄
 
We've noticed some of the guys on check-outs pack the groceries better than the girls do. We congratulated one once. He said he went shopping with his Mum and watched how she packed hers. This was a long time before self-serve checkouts were introduced.
You're not supposed to put non-food items especially cleaning chemicals in with food but I've noticed a lot do now.
 
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We've noticed some of the guys on check-outs pack the groceries better than the girls do. We congratulated one once. He said he went shopping with his Mum and watched how she packed hers. This was a long time before self-serve checkouts were introduced.
You're not supposed to put non-food items especially cleaning chemicals in with food but I've noticed a lot do now.
A big no-no is placing items packed in paper or cardboard in with frozen or chilled goods.

The condensation of the cold stuff might compromise other packaging.
 
Ladies would have something to complain about if the men did not try to offer some help. If a man just stood there with his arms folded watching the lady put the groceries through the self-checkout. I can imagine the negative comments from that. The man tries to help, and he still gets negative "BS".
 

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