It’s undeniably true that online banking offers comfort and convenience, allowing quick and easy transactions, such as money transfers and bill payments—all at your fingertips.

However, this comes with pros and cons.

Outages and glitches in online banking can be as frustrating, if not worse, than the convenience it provides.

These issues cause anxiety, especially when you’re unable to make payments while out and about, and the fear starts to creep up on whether your money and transactions are secure.

Recently, customers of the National Australia Bank (NAB), one of Australia’s big four banks, found themselves in an unfortunate situation as they reported widespread issues with ATMs and the NAB mobile app.

Distressed customers took to social media to express their sentiments; some shared that their cards were swallowed by ATMs, while others complained of being unable to log into their mobile app and account through internet banking.

To add to the concerns, an advisory message on the NAB online platform cautioned customers that 'internet banking was temporarily unavailable'.

One NAB customer on X (formerly Twitter) asked the bank about an outage, expressing difficulty accessing their accounts. Image source: X/@tiffpofficial

With account holders unable to access their funds, some customers were reportedly left stranded at supermarkets, uncertain about how to pay their bills.

‘Can’t access my accounts at all,’ one person said on social media.

Other customers were upset at being abruptly cut off from their accounts altogether, while a few found themselves unable to reach NAB's contact centre, which appeared to be closed at the time.

‘And can’t even contact you guys at the contact centre as it’s closed. Can you give us an update, please?’ one user wrote.

In response to the outcry, a spokesperson at NAB acknowledged the service disruptions, which appeared to affect the bank's mobile app, internet banking, and NAB Connect.

‘We’re sorry for the inconvenience this is causing,’ expressed the spokesperson.
‘Our technical team is currently investigating and working to fix this as soon as possible,’ they added.

NAB announced on social media that the outage was resolved. Image source: Facebook/NAB

The bank also posted an update online, but for some, it wasn't very helpful.

One user commented, saying, ‘So I’m stuck at a servo because I can’t transfer money.’

‘This is just great. Should I set up a tent?’

Downdetector also reported thousands of NAB outages, highlighting the widespread disruption.

In a statement updated shortly before 9 pm AEST, the bank mentioned that services had resumed their usual operation.

‘Our services are now back online. We apologise for the inconvenience and thank our customers for their patience while we resolved the issue,’ said the spokesperson.

However, the exact cause behind the technical glitch remains a mystery as the bank continues investigating.

This service interruption came following a prolonged outage suffered by telco Optus that affected millions of Australians, disrupting the nation’s emergency services and businesses on Wednesday. You can read more on that story here.

Members, in case of disruptions or digital hiccups, the SDC recommends having a backup plan in place.

This may include keeping a small amount of cash at home for emergencies and having a secondary method of accessing funds, such as a backup card.

Make sure you have your bank's contact details readily available in case you need to reach them after an outage to check your accounts and transactions for any discrepancies.

Remember, your hard-earned money is precious, and so is your peace of mind.

Key Takeaways

• NAB bank customers experienced frustrating service outages, which included ATMs swallowing cards and the inability to access online accounts.
• The bank was aware of the issues impacting services like the mobile app, internet banking and NAB Connect and apologised for the inconvenience caused.
• Thousands of NAB outages were reported by Downdetector, and services returned to normal later in the evening.
• Before NAB’s outages, Optus had a historic outage, affecting 10 million customers, including hospitals, businesses, and transport networks on Wednesday.

Members, did the NAB outage impact you? Share your thoughts on the disruptions and offer backup plan suggestions for our community and banks in the comments below!

 

[BillW41]

Could customers still visit branches and transact manually over the counter?

 

[KandL]

It’s undeniably true that online banking offers comfort and convenience, allowing quick and easy transactions, such as money transfers and bill payments—all at your fingertips.

However, this comes with pros and cons.

Outages and glitches in online banking can be as frustrating, if not worse, than the convenience it provides.

These issues cause anxiety, especially when you’re unable to make payments while out and about, and the fear starts to creep up on whether your money and transactions are secure.

Recently, customers of the National Australia Bank (NAB), one of Australia’s big four banks, found themselves in an unfortunate situation as they reported widespread issues with ATMs and the NAB mobile app.

Distressed customers took to social media to express their sentiments; some shared that their cards were swallowed by ATMs, while others complained of being unable to log into their mobile app and account through internet banking.

To add to the concerns, an advisory message on the NAB online platform cautioned customers that 'internet banking was temporarily unavailable'.

View attachment 34313

One NAB customer on X (formerly Twitter) asked the bank about an outage, expressing difficulty accessing their accounts. Image source: X/@tiffpofficial

With account holders unable to access their funds, some customers were reportedly left stranded at supermarkets, uncertain about how to pay their bills.

‘Can’t access my accounts at all,’ one person said on social media.

Other customers were upset at being abruptly cut off from their accounts altogether, while a few found themselves unable to reach NAB's contact centre, which appeared to be closed at the time.

‘And can’t even contact you guys at the contact centre as it’s closed. Can you give us an update, please?’ one user wrote.

In response to the outcry, a spokesperson at NAB acknowledged the service disruptions, which appeared to affect the bank's mobile app, internet banking, and NAB Connect.

‘We’re sorry for the inconvenience this is causing,’ expressed the spokesperson.
‘Our technical team is currently investigating and working to fix this as soon as possible,’ they added.

View attachment 34314

NAB announced on social media that the outage was resolved. Image source: Facebook/NAB

The bank also posted an update online, but for some, it wasn't very helpful.

One user commented, saying, ‘So I’m stuck at a servo because I can’t transfer money.’

‘This is just great. Should I set up a tent?’

Downdetector also reported thousands of NAB outages, highlighting the widespread disruption.

In a statement updated shortly before 9 pm AEST, the bank mentioned that services had resumed their usual operation.

‘Our services are now back online. We apologise for the inconvenience and thank our customers for their patience while we resolved the issue,’ said the spokesperson.

However, the exact cause behind the technical glitch remains a mystery as the bank continues investigating.

This service interruption came following a prolonged outage suffered by telco Optus that affected millions of Australians, disrupting the nation’s emergency services and businesses on Wednesday. You can read more on that story here.

Members, in case of disruptions or digital hiccups, the SDC recommends having a backup plan in place.

This may include keeping a small amount of cash at home for emergencies and having a secondary method of accessing funds, such as a backup card.

Make sure you have your bank's contact details readily available in case you need to reach them after an outage to check your accounts and transactions for any discrepancies.

Remember, your hard-earned money is precious, and so is your peace of mind.

Key Takeaways

• NAB bank customers experienced frustrating service outages, which included ATMs swallowing cards and the inability to access online accounts.
• The bank was aware of the issues impacting services like the mobile app, internet banking and NAB Connect and apologised for the inconvenience caused.
• Thousands of NAB outages were reported by Downdetector, and services returned to normal later in the evening.
• Before NAB’s outages, Optus had a historic outage, affecting 10 million customers, including hospitals, businesses, and transport networks on Wednesday.

Members, did the NAB outage impact you? Share your thoughts on the disruptions and offer backup plan suggestions for our community and banks in the comments below!

 

[KandL]

Recent events have definitely highlighted the pitfalls of a cashless system...

 

[riskydave]

It’s undeniably true that online banking offers comfort and convenience, allowing quick and easy transactions, such as money transfers and bill payments—all at your fingertips.

However, this comes with pros and cons.

Outages and glitches in online banking can be as frustrating, if not worse, than the convenience it provides.

These issues cause anxiety, especially when you’re unable to make payments while out and about, and the fear starts to creep up on whether your money and transactions are secure.

Recently, customers of the National Australia Bank (NAB), one of Australia’s big four banks, found themselves in an unfortunate situation as they reported widespread issues with ATMs and the NAB mobile app.

Distressed customers took to social media to express their sentiments; some shared that their cards were swallowed by ATMs, while others complained of being unable to log into their mobile app and account through internet banking.

To add to the concerns, an advisory message on the NAB online platform cautioned customers that 'internet banking was temporarily unavailable'.

View attachment 34313

One NAB customer on X (formerly Twitter) asked the bank about an outage, expressing difficulty accessing their accounts. Image source: X/@tiffpofficial

With account holders unable to access their funds, some customers were reportedly left stranded at supermarkets, uncertain about how to pay their bills.

‘Can’t access my accounts at all,’ one person said on social media.

Other customers were upset at being abruptly cut off from their accounts altogether, while a few found themselves unable to reach NAB's contact centre, which appeared to be closed at the time.

‘And can’t even contact you guys at the contact centre as it’s closed. Can you give us an update, please?’ one user wrote.

In response to the outcry, a spokesperson at NAB acknowledged the service disruptions, which appeared to affect the bank's mobile app, internet banking, and NAB Connect.

‘We’re sorry for the inconvenience this is causing,’ expressed the spokesperson.
‘Our technical team is currently investigating and working to fix this as soon as possible,’ they added.

View attachment 34314

NAB announced on social media that the outage was resolved. Image source: Facebook/NAB

The bank also posted an update online, but for some, it wasn't very helpful.

One user commented, saying, ‘So I’m stuck at a servo because I can’t transfer money.’

‘This is just great. Should I set up a tent?’

Downdetector also reported thousands of NAB outages, highlighting the widespread disruption.

In a statement updated shortly before 9 pm AEST, the bank mentioned that services had resumed their usual operation.

‘Our services are now back online. We apologise for the inconvenience and thank our customers for their patience while we resolved the issue,’ said the spokesperson.

However, the exact cause behind the technical glitch remains a mystery as the bank continues investigating.

This service interruption came following a prolonged outage suffered by telco Optus that affected millions of Australians, disrupting the nation’s emergency services and businesses on Wednesday. You can read more on that story here.

Members, in case of disruptions or digital hiccups, the SDC recommends having a backup plan in place.

This may include keeping a small amount of cash at home for emergencies and having a secondary method of accessing funds, such as a backup card.

Make sure you have your bank's contact details readily available in case you need to reach them after an outage to check your accounts and transactions for any discrepancies.

Remember, your hard-earned money is precious, and so is your peace of mind.

Key Takeaways

• NAB bank customers experienced frustrating service outages, which included ATMs swallowing cards and the inability to access online accounts.
• The bank was aware of the issues impacting services like the mobile app, internet banking and NAB Connect and apologised for the inconvenience caused.
• Thousands of NAB outages were reported by Downdetector, and services returned to normal later in the evening.
• Before NAB’s outages, Optus had a historic outage, affecting 10 million customers, including hospitals, businesses, and transport networks on Wednesday.

Members, did the NAB outage impact you? Share your thoughts on the disruptions and offer backup plan suggestions for our community and banks in the comments below!

We have been driven to this and look what happens. The government does not care, nor do the Telco's or the banks. Lets go back to using cash.....best thing that happened was the Optus outage, makes people realise how stupidly reliant we are on this trash. I immediately went and got 500 dollars out, will do this every pay now and live on that for the fortnight or however long. Bugga the cards and electronic banking.

 

[SandyM]

And they intend to make us a cashless society?! It's all about control & knowing what we spend our money on!

 

[Roscoe44]

It’s undeniably true that online banking offers comfort and convenience, allowing quick and easy transactions, such as money transfers and bill payments—all at your fingertips.

However, this comes with pros and cons.

Outages and glitches in online banking can be as frustrating, if not worse, than the convenience it provides.

These issues cause anxiety, especially when you’re unable to make payments while out and about, and the fear starts to creep up on whether your money and transactions are secure.

Recently, customers of the National Australia Bank (NAB), one of Australia’s big four banks, found themselves in an unfortunate situation as they reported widespread issues with ATMs and the NAB mobile app.

Distressed customers took to social media to express their sentiments; some shared that their cards were swallowed by ATMs, while others complained of being unable to log into their mobile app and account through internet banking.

To add to the concerns, an advisory message on the NAB online platform cautioned customers that 'internet banking was temporarily unavailable'.

View attachment 34313

One NAB customer on X (formerly Twitter) asked the bank about an outage, expressing difficulty accessing their accounts. Image source: X/@tiffpofficial

With account holders unable to access their funds, some customers were reportedly left stranded at supermarkets, uncertain about how to pay their bills.

‘Can’t access my accounts at all,’ one person said on social media.

Other customers were upset at being abruptly cut off from their accounts altogether, while a few found themselves unable to reach NAB's contact centre, which appeared to be closed at the time.

‘And can’t even contact you guys at the contact centre as it’s closed. Can you give us an update, please?’ one user wrote.

In response to the outcry, a spokesperson at NAB acknowledged the service disruptions, which appeared to affect the bank's mobile app, internet banking, and NAB Connect.

‘We’re sorry for the inconvenience this is causing,’ expressed the spokesperson.
‘Our technical team is currently investigating and working to fix this as soon as possible,’ they added.

View attachment 34314

NAB announced on social media that the outage was resolved. Image source: Facebook/NAB

The bank also posted an update online, but for some, it wasn't very helpful.

One user commented, saying, ‘So I’m stuck at a servo because I can’t transfer money.’

‘This is just great. Should I set up a tent?’

Downdetector also reported thousands of NAB outages, highlighting the widespread disruption.

In a statement updated shortly before 9 pm AEST, the bank mentioned that services had resumed their usual operation.

‘Our services are now back online. We apologise for the inconvenience and thank our customers for their patience while we resolved the issue,’ said the spokesperson.

However, the exact cause behind the technical glitch remains a mystery as the bank continues investigating.

This service interruption came following a prolonged outage suffered by telco Optus that affected millions of Australians, disrupting the nation’s emergency services and businesses on Wednesday. You can read more on that story here.

Members, in case of disruptions or digital hiccups, the SDC recommends having a backup plan in place.

This may include keeping a small amount of cash at home for emergencies and having a secondary method of accessing funds, such as a backup card.

Make sure you have your bank's contact details readily available in case you need to reach them after an outage to check your accounts and transactions for any discrepancies.

Remember, your hard-earned money is precious, and so is your peace of mind.

Key Takeaways

• NAB bank customers experienced frustrating service outages, which included ATMs swallowing cards and the inability to access online accounts.
• The bank was aware of the issues impacting services like the mobile app, internet banking and NAB Connect and apologised for the inconvenience caused.
• Thousands of NAB outages were reported by Downdetector, and services returned to normal later in the evening.
• Before NAB’s outages, Optus had a historic outage, affecting 10 million customers, including hospitals, businesses, and transport networks on Wednesday.

Members, did the NAB outage impact you? Share your thoughts on the disruptions and offer backup plan suggestions for our community and banks in the comments below!

This just reinforces yet again that we should not become a cashless society. When will the sheeples wake up to what is happening. Once we go cashless, we lose control over what we buy and when we buy it. This control WILL rest under someone else's control. YOU HAVE BEEN WARNED. !!!!!!!!!!!

 

[BJM]

It’s undeniably true that online banking offers comfort and convenience, allowing quick and easy transactions, such as money transfers and bill payments—all at your fingertips.

However, this comes with pros and cons.

Outages and glitches in online banking can be as frustrating, if not worse, than the convenience it provides.

These issues cause anxiety, especially when you’re unable to make payments while out and about, and the fear starts to creep up on whether your money and transactions are secure.

Recently, customers of the National Australia Bank (NAB), one of Australia’s big four banks, found themselves in an unfortunate situation as they reported widespread issues with ATMs and the NAB mobile app.

Distressed customers took to social media to express their sentiments; some shared that their cards were swallowed by ATMs, while others complained of being unable to log into their mobile app and account through internet banking.

To add to the concerns, an advisory message on the NAB online platform cautioned customers that 'internet banking was temporarily unavailable'.

View attachment 34313

One NAB customer on X (formerly Twitter) asked the bank about an outage, expressing difficulty accessing their accounts. Image source: X/@tiffpofficial

With account holders unable to access their funds, some customers were reportedly left stranded at supermarkets, uncertain about how to pay their bills.

‘Can’t access my accounts at all,’ one person said on social media.

Other customers were upset at being abruptly cut off from their accounts altogether, while a few found themselves unable to reach NAB's contact centre, which appeared to be closed at the time.

‘And can’t even contact you guys at the contact centre as it’s closed. Can you give us an update, please?’ one user wrote.

In response to the outcry, a spokesperson at NAB acknowledged the service disruptions, which appeared to affect the bank's mobile app, internet banking, and NAB Connect.

‘We’re sorry for the inconvenience this is causing,’ expressed the spokesperson.
‘Our technical team is currently investigating and working to fix this as soon as possible,’ they added.

View attachment 34314

NAB announced on social media that the outage was resolved. Image source: Facebook/NAB

The bank also posted an update online, but for some, it wasn't very helpful.

One user commented, saying, ‘So I’m stuck at a servo because I can’t transfer money.’

‘This is just great. Should I set up a tent?’

Downdetector also reported thousands of NAB outages, highlighting the widespread disruption.

In a statement updated shortly before 9 pm AEST, the bank mentioned that services had resumed their usual operation.

‘Our services are now back online. We apologise for the inconvenience and thank our customers for their patience while we resolved the issue,’ said the spokesperson.

However, the exact cause behind the technical glitch remains a mystery as the bank continues investigating.

This service interruption came following a prolonged outage suffered by telco Optus that affected millions of Australians, disrupting the nation’s emergency services and businesses on Wednesday. You can read more on that story here.

Members, in case of disruptions or digital hiccups, the SDC recommends having a backup plan in place.

This may include keeping a small amount of cash at home for emergencies and having a secondary method of accessing funds, such as a backup card.

Make sure you have your bank's contact details readily available in case you need to reach them after an outage to check your accounts and transactions for any discrepancies.

Remember, your hard-earned money is precious, and so is your peace of mind.

Key Takeaways

• NAB bank customers experienced frustrating service outages, which included ATMs swallowing cards and the inability to access online accounts.
• The bank was aware of the issues impacting services like the mobile app, internet banking and NAB Connect and apologised for the inconvenience caused.
• Thousands of NAB outages were reported by Downdetector, and services returned to normal later in the evening.
• Before NAB’s outages, Optus had a historic outage, affecting 10 million customers, including hospitals, businesses, and transport networks on Wednesday.

Members, did the NAB outage impact you? Share your thoughts on the disruptions and offer backup plan suggestions for our community and banks in the comments below!

First Optus goes down and now NAB what’s going on, what next 🫨

 

[sharkfin1]

What a bloody joke it is and the idiots running the country want a cashless society HAHAHAHAHA

 

[London Lad]

And they intend to make us a cashless society?! It's all about control & knowing what we spend

 

[London Lad]

So very true

 

[magpie1]

Just wait until there is a massive Electrical disruption.....then the Shit is going to hit the fan. Go cashless Go BROKE.

 

[fleursc]

Could customers still visit branches and transact manually over the counter?

What branches?

 

[Agave]

It’s undeniably true that online banking offers comfort and convenience, allowing quick and easy transactions, such as money transfers and bill payments—all at your fingertips.

However, this comes with pros and cons.

Outages and glitches in online banking can be as frustrating, if not worse, than the convenience it provides.

These issues cause anxiety, especially when you’re unable to make payments while out and about, and the fear starts to creep up on whether your money and transactions are secure.

Recently, customers of the National Australia Bank (NAB), one of Australia’s big four banks, found themselves in an unfortunate situation as they reported widespread issues with ATMs and the NAB mobile app.

Distressed customers took to social media to express their sentiments; some shared that their cards were swallowed by ATMs, while others complained of being unable to log into their mobile app and account through internet banking.

To add to the concerns, an advisory message on the NAB online platform cautioned customers that 'internet banking was temporarily unavailable'.

View attachment 34313

One NAB customer on X (formerly Twitter) asked the bank about an outage, expressing difficulty accessing their accounts. Image source: X/@tiffpofficial

With account holders unable to access their funds, some customers were reportedly left stranded at supermarkets, uncertain about how to pay their bills.

‘Can’t access my accounts at all,’ one person said on social media.

Other customers were upset at being abruptly cut off from their accounts altogether, while a few found themselves unable to reach NAB's contact centre, which appeared to be closed at the time.

‘And can’t even contact you guys at the contact centre as it’s closed. Can you give us an update, please?’ one user wrote.

In response to the outcry, a spokesperson at NAB acknowledged the service disruptions, which appeared to affect the bank's mobile app, internet banking, and NAB Connect.

‘We’re sorry for the inconvenience this is causing,’ expressed the spokesperson.
‘Our technical team is currently investigating and working to fix this as soon as possible,’ they added.

View attachment 34314

NAB announced on social media that the outage was resolved. Image source: Facebook/NAB

The bank also posted an update online, but for some, it wasn't very helpful.

One user commented, saying, ‘So I’m stuck at a servo because I can’t transfer money.’

‘This is just great. Should I set up a tent?’

Downdetector also reported thousands of NAB outages, highlighting the widespread disruption.

In a statement updated shortly before 9 pm AEST, the bank mentioned that services had resumed their usual operation.

‘Our services are now back online. We apologise for the inconvenience and thank our customers for their patience while we resolved the issue,’ said the spokesperson.

However, the exact cause behind the technical glitch remains a mystery as the bank continues investigating.

This service interruption came following a prolonged outage suffered by telco Optus that affected millions of Australians, disrupting the nation’s emergency services and businesses on Wednesday. You can read more on that story here.

Members, in case of disruptions or digital hiccups, the SDC recommends having a backup plan in place.

This may include keeping a small amount of cash at home for emergencies and having a secondary method of accessing funds, such as a backup card.

Make sure you have your bank's contact details readily available in case you need to reach them after an outage to check your accounts and transactions for any discrepancies.

Remember, your hard-earned money is precious, and so is your peace of mind.

Key Takeaways

• NAB bank customers experienced frustrating service outages, which included ATMs swallowing cards and the inability to access online accounts.
• The bank was aware of the issues impacting services like the mobile app, internet banking and NAB Connect and apologised for the inconvenience caused.
• Thousands of NAB outages were reported by Downdetector, and services returned to normal later in the evening.
• Before NAB’s outages, Optus had a historic outage, affecting 10 million customers, including hospitals, businesses, and transport networks on Wednesday.

Members, did the NAB outage impact you? Share your thoughts on the disruptions and offer backup plan suggestions for our community and banks in the comments below!

 

[Agave]

It’s undeniably true that online banking offers comfort and convenience, allowing quick and easy transactions, such as money transfers and bill payments—all at your fingertips.

However, this comes with pros and cons.

Outages and glitches in online banking can be as frustrating, if not worse, than the convenience it provides.

These issues cause anxiety, especially when you’re unable to make payments while out and about, and the fear starts to creep up on whether your money and transactions are secure.

Recently, customers of the National Australia Bank (NAB), one of Australia’s big four banks, found themselves in an unfortunate situation as they reported widespread issues with ATMs and the NAB mobile app.

Distressed customers took to social media to express their sentiments; some shared that their cards were swallowed by ATMs, while others complained of being unable to log into their mobile app and account through internet banking.

To add to the concerns, an advisory message on the NAB online platform cautioned customers that 'internet banking was temporarily unavailable'.

View attachment 34313

One NAB customer on X (formerly Twitter) asked the bank about an outage, expressing difficulty accessing their accounts. Image source: X/@tiffpofficial

With account holders unable to access their funds, some customers were reportedly left stranded at supermarkets, uncertain about how to pay their bills.

‘Can’t access my accounts at all,’ one person said on social media.

Other customers were upset at being abruptly cut off from their accounts altogether, while a few found themselves unable to reach NAB's contact centre, which appeared to be closed at the time.

‘And can’t even contact you guys at the contact centre as it’s closed. Can you give us an update, please?’ one user wrote.

In response to the outcry, a spokesperson at NAB acknowledged the service disruptions, which appeared to affect the bank's mobile app, internet banking, and NAB Connect.

‘We’re sorry for the inconvenience this is causing,’ expressed the spokesperson.
‘Our technical team is currently investigating and working to fix this as soon as possible,’ they added.

View attachment 34314

NAB announced on social media that the outage was resolved. Image source: Facebook/NAB

The bank also posted an update online, but for some, it wasn't very helpful.

One user commented, saying, ‘So I’m stuck at a servo because I can’t transfer money.’

‘This is just great. Should I set up a tent?’

Downdetector also reported thousands of NAB outages, highlighting the widespread disruption.

In a statement updated shortly before 9 pm AEST, the bank mentioned that services had resumed their usual operation.

‘Our services are now back online. We apologise for the inconvenience and thank our customers for their patience while we resolved the issue,’ said the spokesperson.

However, the exact cause behind the technical glitch remains a mystery as the bank continues investigating.

This service interruption came following a prolonged outage suffered by telco Optus that affected millions of Australians, disrupting the nation’s emergency services and businesses on Wednesday. You can read more on that story here.

Members, in case of disruptions or digital hiccups, the SDC recommends having a backup plan in place.

This may include keeping a small amount of cash at home for emergencies and having a secondary method of accessing funds, such as a backup card.

Make sure you have your bank's contact details readily available in case you need to reach them after an outage to check your accounts and transactions for any discrepancies.

Remember, your hard-earned money is precious, and so is your peace of mind.

Key Takeaways

• NAB bank customers experienced frustrating service outages, which included ATMs swallowing cards and the inability to access online accounts.
• The bank was aware of the issues impacting services like the mobile app, internet banking and NAB Connect and apologised for the inconvenience caused.
• Thousands of NAB outages were reported by Downdetector, and services returned to normal later in the evening.
• Before NAB’s outages, Optus had a historic outage, affecting 10 million customers, including hospitals, businesses, and transport networks on Wednesday.

Members, did the NAB outage impact you? Share your thoughts on the disruptions and offer backup plan suggestions for our community and banks in the comments below!

It's not good enough NAB! Since the early 90s I've banked with a building society - recently changing their status to a bank - purposely shunning the big 4 who are so arrogant they think an apology is enough to their long suffering customers while raking in enormous profits!

 

[Cyberchook]

Ahh the days when cash ruled

 

[Veggiepatch]

I have in my possession strange and rare rectangular pieces of thin polymeric film. They reside in my wallet and emerge when I make a purchase.

IT'S CALLED CASH YOU NUMBNUTS!!!!

 

[Robbo3006]

It’s undeniably true that online banking offers comfort and convenience, allowing quick and easy transactions, such as money transfers and bill payments—all at your fingertips.

However, this comes with pros and cons.

Outages and glitches in online banking can be as frustrating, if not worse, than the convenience it provides.

These issues cause anxiety, especially when you’re unable to make payments while out and about, and the fear starts to creep up on whether your money and transactions are secure.

Recently, customers of the National Australia Bank (NAB), one of Australia’s big four banks, found themselves in an unfortunate situation as they reported widespread issues with ATMs and the NAB mobile app.

Distressed customers took to social media to express their sentiments; some shared that their cards were swallowed by ATMs, while others complained of being unable to log into their mobile app and account through internet banking.

To add to the concerns, an advisory message on the NAB online platform cautioned customers that 'internet banking was temporarily unavailable'.

View attachment 34313

One NAB customer on X (formerly Twitter) asked the bank about an outage, expressing difficulty accessing their accounts. Image source: X/@tiffpofficial

With account holders unable to access their funds, some customers were reportedly left stranded at supermarkets, uncertain about how to pay their bills.

‘Can’t access my accounts at all,’ one person said on social media.

Other customers were upset at being abruptly cut off from their accounts altogether, while a few found themselves unable to reach NAB's contact centre, which appeared to be closed at the time.

‘And can’t even contact you guys at the contact centre as it’s closed. Can you give us an update, please?’ one user wrote.

In response to the outcry, a spokesperson at NAB acknowledged the service disruptions, which appeared to affect the bank's mobile app, internet banking, and NAB Connect.

‘We’re sorry for the inconvenience this is causing,’ expressed the spokesperson.
‘Our technical team is currently investigating and working to fix this as soon as possible,’ they added.

View attachment 34314

NAB announced on social media that the outage was resolved. Image source: Facebook/NAB

The bank also posted an update online, but for some, it wasn't very helpful.

One user commented, saying, ‘So I’m stuck at a servo because I can’t transfer money.’

‘This is just great. Should I set up a tent?’

Downdetector also reported thousands of NAB outages, highlighting the widespread disruption.

In a statement updated shortly before 9 pm AEST, the bank mentioned that services had resumed their usual operation.

‘Our services are now back online. We apologise for the inconvenience and thank our customers for their patience while we resolved the issue,’ said the spokesperson.

However, the exact cause behind the technical glitch remains a mystery as the bank continues investigating.

This service interruption came following a prolonged outage suffered by telco Optus that affected millions of Australians, disrupting the nation’s emergency services and businesses on Wednesday. You can read more on that story here.

Members, in case of disruptions or digital hiccups, the SDC recommends having a backup plan in place.

This may include keeping a small amount of cash at home for emergencies and having a secondary method of accessing funds, such as a backup card.

Make sure you have your bank's contact details readily available in case you need to reach them after an outage to check your accounts and transactions for any discrepancies.

Remember, your hard-earned money is precious, and so is your peace of mind.

Key Takeaways

• NAB bank customers experienced frustrating service outages, which included ATMs swallowing cards and the inability to access online accounts.
• The bank was aware of the issues impacting services like the mobile app, internet banking and NAB Connect and apologised for the inconvenience caused.
• Thousands of NAB outages were reported by Downdetector, and services returned to normal later in the evening.
• Before NAB’s outages, Optus had a historic outage, affecting 10 million customers, including hospitals, businesses, and transport networks on Wednesday.

Members, did the NAB outage impact you? Share your thoughts on the disruptions and offer backup plan suggestions for our community and banks in the comments below!

Wef has conned most of the world's politicians to follow their cashless society world and now we will see how bad it gets when terrorists shut down the internet, emergency services and all other aspects of governance, imagine without police and armed services co there's not net. The world is run by idiots.

 

[elaine41]

It's not good enough NAB! Since the early 90s I've banked with a building society - recently changing their status to a bank - purposely shunning the big 4 who are so arrogant they think an apology is enough to their long suffering customers while raking in enormous profits!

I haven't had an a/c with a bank in about 50+ years. I have been with a building society (also recently forced to change to bank by govt) with none of the problems with the big 4.

 

[Robbo3006]

Wef has conned most of the world's politicians to follow their cashless society world and now we will see how bad it gets when terrorists shut down the internet, emergency services and all other aspects of governance, imagine without police and armed services co there's not net. The world is run by idiots.

If I were with NAB I'd transfer my money to a building society or credit union, if you all did it, it would shake the other big banks to the core, we have the power to stop their ripping us all off. We need to boycott companies that treat us like a cash cow, excuse the pun, there is no cash.