Is Your Landlord Condescending? This 'Tenant of the Month' Award Sparks Outrage Among Renters!

In a world where the relationship between tenants and landlords can often be fraught with tension, a recent initiative by a real estate agency has added fuel to the fire, igniting a debate on respect and recognition in the rental market.


A franchise of Ray White, a well-known real estate agency, has been heavily criticized for introducing a 'Tenant of the Month' award, which was intended to acknowledge tenants who consistently pay rent on time, maintain their homes well, and are a pleasure to deal with. However, the award has been met with backlash from the online community, with many tenants finding it patronizing and degrading.


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Ray White real estate agency faced criticism for its ‘Tenant of the Month’ award, which many found patronising. Credit: Shutterstock


The award, which was shared on social media and quickly made its way to a renters Facebook group, was likened to a 'participation' award and ridiculed by users. Comments ranged from sarcastic jabs like 'What's next, a leash and collar?' to outright indignation, with one user stating, 'It's highly patronising. We're not some subclass of home dwellers who need an 'encouragement award' to do what I'm sure most of us do anyway as decent people.'


The controversy highlights a broader issue within the real estate industry: the need for mutual respect and understanding between tenants and landlords. Tenants’ Union of NSW Chief Executive Officer Leo Patterson Ross weighed in on the matter, emphasizing that tenants, who often pay tens of thousands of dollars a year in rent, should expect a level of service and respect that reflects this financial commitment. He also pointed out that the real estate industry's practices are often designed to maximize income, sometimes at the expense of fairness and tenant well-being.

In response to the uproar, a spokesperson for Ray White issued an apology, stating that the award was meant to celebrate positive tenant relationships but acknowledged that it was misinterpreted. The spokesperson emphasized the company's commitment to creating a respectful and inclusive community for all tenants.

This incident comes at a time when the rental market is under significant strain. Recent data from REA Group’s quarterly PropTrack report indicates that rents across Australia have surged by nearly 10 percent in the past year, with the median rent now at $600 per week. The national rental vacancy rate has eased slightly to 1.4 percent, but the demand for rentals continues to outpace supply, leading to increased competition and higher costs for tenants.


Cameron Kusher, PropTrack economic research director, noted that the cost of living pressures are forcing some renters to make sacrifices, such as opting for smaller properties, less desirable locations, or sharing accommodations. The limited construction of new housing and a reduction in investor-owned rental properties have exacerbated the imbalance between supply and demand.

Interestingly, the report also found an increase in loans to first homebuyers and investors, suggesting a potential shift in the market that could alleviate some rental pressures. However, for many tenants, the current situation remains challenging.

The 'Tenant of the Month' debacle serves as a reminder that while incentives and recognition can be positive, they must be approached with sensitivity and an understanding of the dynamics at play. As we navigate the complexities of the rental market, it's clear that respect and dignity must be at the forefront of all interactions between tenants and landlords.


Key Takeaways
  • Ray White real estate agency was criticised for introducing a 'Tenant of the Month' award, deemed patronising by many.
  • Tenants and social media users described the initiative as condescending and suggested a similar award for landlords, highlighting the need for timely repairs and maintenance.
  • Tenants’ Union of NSW CEO Leo Patterson Ross called for the real estate industry to treat tenants with respect and criticised the incentive as a reflection of unfair processes in the rental market.
  • Rents across Australia have increased by nearly 10 per cent in the past year, with rental demand strongly outpacing supply, exacerbating rental market pressures.
We at the Seniors Discount Club invite our readers to share their thoughts and experiences. Have you ever received a similar award or recognition from your landlord? Do you find such gestures patronizing or encouraging? Let us know in the comments below, and let's continue the conversation about how we can foster a more respectful rental environment for all.
 
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I'll bet my bottom dollar that the complaints came from bad tenants.
I always found good tenants appreciated being recognised as such.
Unfortunately they were few and far between, hence the reason I am no longer a landlord.
On one property I had a capital loss of, believe it or not, $137,000.
18 months court case, where she kept not turning up, almost12 months of no rent, stolen curtains, furniture and the house totally trashed.
Bad tenants know how to play the court system and cost landlords a fortune. I'm surprised anyone wants to be a landlord.
Probably part of the reason for the shortage of rentals
 
As a land lord I do not agree with an estate agent awarding a tenant for doing the right thing. My agent suggested that I put up the rent by what I consider a unfair amount, I have a very good tenant that I would like to keep as rent paid on time and according to the inspection reports property is very well looked after. I show my thanks by keeping rent low and ensuring repairs are completed asap.
 
After remarried latter '92, after I sold my unit & paid out my wife's mortgage. With convincing from myself to my wife, we decided to buy investment units in middle of Sydney - fully negatively geared. Right up to our necks in debt of abt $350K's. This was to combat the amount of tax of at least $20K's/yr., plus, I was paying.

We were very lucky where we had them for abt 5 yrs without any damage done to them. We decided to sell out & to consolidate prior to retiring. We then had to repay the loans right out as we had interest only repayments.

We had 'Beautiful" tax rebates with interest we were paying & my $20k/yr tax smashed on its head as well plus the rental fees paid to the estate agents. All the returns for each yr incl., rent all went to supporting the next yr.

It all sounds "GREAT", but it was a struggle at the same time. Not easy at all & a HUGE GAMBLE to engage in at the time. But we did it anyway.

As the cliche goes, "Nothing Ventured, Nothing Gained".
 
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As a land lord I do not agree with an estate agent awarding a tenant for doing the right thing. My agent suggested that I put up the rent by what I consider a unfair amount, I have a very good tenant that I would like to keep as rent paid on time and according to the inspection reports property is very well looked after. I show my thanks by keeping rent low and ensuring repairs are completed asap.
That's wonderful you appreciate your tenant! I would much rather that than an award any day!

I have been renting for approx 37 years, never had the opportunity to buy, every place I have rented I take great pride in, I treat it like its my own, and keep them immaculate. Just had a recent inspection at the property I have rented for nearly 8 years, the Real estate are always very happy with how I keep it and the owners are too.

The previous property, I was there 25 years! same deal, they kept the rent reasonable because they knew I looked after the place very well.
 
I'll bet my bottom dollar that the complaints came from bad tenants.
I always found good tenants appreciated being recognised as such.
Unfortunately they were few and far between, hence the reason I am no longer a landlord.
On one property I had a capital loss of, believe it or not, $137,000.
18 months court case, where she kept not turning up, almost12 months of no rent, stolen curtains, furniture and the house totally trashed.
Bad tenants know how to play the court system and cost landlords a fortune. I'm surprised anyone wants to be a landlord.
Probably part of the reason for the shortage of rentals
Its morons like her that give great renters like me a bad name. I cannot believe someone could do that with no conscience about it, obviously brought up to not respect others belongings!!
 
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Just dreadfully degrading.
Real Estate agent's are like car salesmen.
Kind regards to all Vicki
 
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Its morons like her that give great renters like me a bad name. I cannot believe someone could do that with no conscience about it, obviously brought up to not respect others belongings!!
You would not believe the damage that she did, even the
magistrate said it was the worst case she had ever seen.
It was a beautiful Federation house,that had been our home,and we had restored it to it's original condition at great expense.
Agent's said they checked her references?? Yeh,right.
Never again.
She wasn't the first crap tenant but she was definitely the worst.
Landlords with good tenants should treat them like gold and give them reasonable rents
It's a lot better to have a good tenant on a reasonable rent than chase ridiculous rents and end up with ferals.
 
Shops often have employee of the month, especially Bunnings, and why not. Although I find it ridiculous that a company should even have to do this, after all they do get paid to do a job. If they don’t like the work or the pay then go and find another job.

Same principle with tenants. If you are not happy with the house you are renting and the rent is going up, go and live somewhere else, simple really.

Cost of living is going up at an alarming rate, bank charges, interest charges, we have experienced increases of over 100%, tradesmen are the worst culprit's. Water rates, land tax, synergy, gas……. Need I go on……..but no one is complaining or writing about them.

Yet everyone expects the landlord to keep the rent low. I am sure every one of you that are renters would have a different opinion if you owned a property and was renting it out.

Me personally, there is no way I would rent my property out. This was a women with a child, she trashed the house and graffiti was on every wall and she even scratched graffiti into the glass. We had to take her to court and ask the judge if we could have immediate possession to avoid any more damage but the stupid judge gave her another month to vacate. The amount of additional damage was colossal and she did not have to account for any of it. The child was just as bad as the mother.

The tenant has so many rights now and there is absolutely no protection for the Landlords.

Now all I hear is people whinging, that there are no properties for rent….and you wonder why???

I have worked hard and long hours to get where I am now and there is no way I am going to let someone take that away from me by trashing what I have worked so hard for.

So sorry renters, as hard as it seems, you made your bed now lie in it.
 
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seems some people just have to find everything offensive if it doesn't reward or agree with their sentiments or is it FOMO, i reward my renters with bottles of wine ,sometimes a container of fuel for their lawn mower,if they are away on holiday i will go and mow lawns etc and also a weeks free rent leading up to xmas. All 3 of them
 
Shops often have employee of the month, especially Bunnings, and why not. Although I find it ridiculous that a company should even have to do this, after all they do get paid to do a job. If they don’t like the work or the pay then go and find another job.

Same principle with tenants. If you are not happy with the house you are renting and the rent is going up, go and live somewhere else, simple really.

Cost of living is going up at an alarming rate, bank charges, interest charges, we have experienced increases of over 100%, tradesmen are the worst culprit's. Water rates, land tax, synergy, gas……. Need I go on……..but no one is complaining or writing about them.

Yet everyone expects the landlord to keep the rent low. I am sure every one of you that are renters would have a different opinion if you owned a property and was renting it out.

Me personally, there is no way I would rent my property out. This was a women with a child, she trashed the house and graffiti was on every wall and she even scratched graffiti into the glass. We had to take her to court and ask the judge if we could have immediate possession to avoid any more damage but the stupid judge gave her another month to vacate. The amount of additional damage was colossal and she did not have to account for any of it. The child was just as bad as the mother.

The tenant has so many rights now and there is absolutely no protection for the Landlords.

Now all I hear is people whinging, that there are no properties for rent….and you wonder why???

I have worked hard and long hours to get where I am now and there is no way I am going to let someone take that away from me by trashing what I have worked so hard for.

So sorry renters, as hard as it seems, you made your bed now lie in it.
As stated in my post yesterday I too have had unimaginable damage done to my home.
However it is a little unfair to tar all tenants with the same brush. There are good tenants out there, although they are few and far between.
The courts are of no help. On one of my appearances the tenant didn't turn up. At the next hearing she used the excuse that the papers hadn't been served on her, they had.
Then she said also that her Dr was supposed to contact the court and advise that she was having cancer treatment that day.
The magistrate was so bright that I had to point out to her that the Dr could hardly do that as she had just stated that she herself didn't know she was supposed to be there because she hadn't been served with the papers. She also didn't have cancer, but that's another convoluted story.
All these lies and BS went on for 18 months with me having to correct the magistrate on so many occasions it was ridiculous.
Thank goodness I had worked in several law offices over the years, as a secretary ,and had a reasonable grasp of the law.
Yes, no more rentals for me.
 
Shops often have employee of the month, especially Bunnings, and why not. Although I find it ridiculous that a company should even have to do this, after all they do get paid to do a job. If they don’t like the work or the pay then go and find another job.

Same principle with tenants. If you are not happy with the house you are renting and the rent is going up, go and live somewhere else, simple really.

Cost of living is going up at an alarming rate, bank charges, interest charges, we have experienced increases of over 100%, tradesmen are the worst culprit's. Water rates, land tax, synergy, gas……. Need I go on……..but no one is complaining or writing about them.

Yet everyone expects the landlord to keep the rent low. I am sure every one of you that are renters would have a different opinion if you owned a property and was renting it out.

Me personally, there is no way I would rent my property out. This was a women with a child, she trashed the house and graffiti was on every wall and she even scratched graffiti into the glass. We had to take her to court and ask the judge if we could have immediate possession to avoid any more damage but the stupid judge gave her another month to vacate. The amount of additional damage was colossal and she did not have to account for any of it. The child was just as bad as the mother.

The tenant has so many rights now and there is absolutely no protection for the Landlords.

Now all I hear is people whinging, that there are no properties for rent….and you wonder why???

I have worked hard and long hours to get where I am now and there is no way I am going to let someone take that away from me by trashing what I have worked so hard for.

So sorry renters, as hard as it seems, you made your bed now lie in it.
NOT all renters are feral!
 
I'll bet my bottom dollar that the complaints came from bad tenants.
I always found good tenants appreciated being recognised as such.
Unfortunately they were few and far between, hence the reason I am no longer a landlord.
On one property I had a capital loss of, believe it or not, $137,000.
18 months court case, where she kept not turning up, almost12 months of no rent, stolen curtains, furniture and the house totally trashed.
Bad tenants know how to play the court system and cost landlords a fortune. I'm surprised anyone wants to be a landlord.
Probably part of the reason for the shortage of rentals
Yes, back when we were younger and more resilient, we ran the landlord gauntlet for a time.
The best tenants were those in our commercial premises.
The worst tenants were those in our private rental. Some were outright nasty, dirty and didn't care about their own nest. We even had one that decided it would be nice to bring an open fire onto the lounge room floor. That was fun.
The big negative ... how much work you have to do to appease the tax office.
The best way for us to go ... get rid of our properties and go back to being Mr & Mrs average, if there is such a thing.
 

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