Is your data at risk? Online shopping website in hot water over alleged data theft scandal

In the digital age, online shopping has become as commonplace as a trip to the local store.

While we enjoy the convenience of adding items to our virtual carts, the security of our personal information continues to be a looming concern.


Online shopping platform Temu found itself in another cybersecurity controversy after allegations of a massive data breach.

Temu, which has massive global operations including Europe and the United States, vehemently denied the claims.

The cybersecurity community went abuzz when a hacker claimed to have stolen Temu's database, which contained 87 million customer records and information.


compressed-Temu.jpeg
Online shopping platform Temu has services across the globe, including Australia. Image Credit: Shutterstock/chayanuphol


The hacker announced the alleged breach on a famous hacking forum, where they also posted a sample of the stolen data as proof.

The sample included sensitive details such as usernames and IDs, IP addresses, full names, birth dates, gender, addresses, phone numbers, and hashed passwords.

In response to these alarming allegations, Temu asserted that its systems are uncompromised.


'Temu's security team has conducted a comprehensive investigation into the alleged data breach and can confirm that the claims are categorically false,' a Temu spokesperson stated.

'The data being circulated is not from our systems. Not a single line of data matches our transaction records.'

'We take any attempt to tarnish our reputation or harm our users extremely seriously and reserve the right to pursue legal action against those responsible for spreading false information and attempting to profit from such malicious activities.'

Temu reassured its customers and stakeholders of its dedication to data protection and cybersecurity.

The e-commerce platform highlighted its adherence to industry-leading practices, including its MASA certification, independent validations, a proactive HackerOne bug bounty program, and compliance with PCI DSS payment security standards.


Despite Temu's strong refutation, the hacker persisted with their claim.

The hacker claimed access to the company's email and internal panels and pointed out vulnerabilities in Temu's code.

However, no concrete evidence has been provided to support these assertions.

The mere suggestion of a data breach could be damaging to a company's reputation.

In light of these events, Temu users should take precautionary measures.

Enabling two-factor authentication, creating unique passwords, and staying alert to potential phishing attempts are prudent steps to safeguard personal information online.

Key Takeaways

  • Online shopping platform Temu denied allegations of a data breach after a hacker claimed to have stolen 87 million customers' information and records.
  • The hacker posted the alleged Temu data on a hacking forum and showed a sample as evidence.
  • Temu's investigation found no matches between the sample data and their database and asserted their systems were not breached.
  • Despite the hacker's claims, Temu maintains that it follows industry-leading data protection and cybersecurity practices and is prepared to take legal action.
Have you shopped with Temu or similar e-commerce platforms? How do you protect your personal information online? Share your thoughts and experiences in the comments section below.
 
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Silly games that promise discounts that are not delivered, often something missing from order but no recourse for replacement. Offers of 'cash off your next order' if you spend so much, it doesn't happen or you have something like 60 seconds to put in said order. Often crap quality.
 
I shop with Temu very frequently and found them to be very reliable. I will add though that I am very often contacted by hackers. I am 83 years of age and my son (and full time carer) checks the contacts from hackers in my email. When he is convinced (100% of the time) the contact is from hackers it is instantly deleted. I have been scammed before and on notifying my bank extra security has been put in place. The best thing to do is never answer an email unless you are 100% certain you know who it was from. If there are two persons signatures on the document it is a definite indication of a scammer. My last one was to verify I had made an order to Windows for over $400.00. It looked all very convincible - except I have never made any orders to Microsoft, ever. They tend to target elderly people; so If you have an elderly relation please watch out for them.
 
Silly games that promise discounts that are not delivered, often something missing from order but no recourse for replacement. Offers of 'cash off your next order' if you spend so much, it doesn't happen or you have something like 60 seconds to put in said order. Often crap quality.
I PURCHASE A LOT AND i HAVE NOT EXPERIENCED ONE PROBLEM EVER. tHERE GARMENTS ARE VERY WELL MADE THEY HAVE BEAUTIFUL LADIES CLOTHING. REMEMBER WHAT YOU PURCHASE HERE IS MADE IN CHINA SO WHAT IS YOUR PROBLEM. YOU PURCHASE ON LINE AND I HAVE NEVER BEEN OFFERED ANY DISCOUNTS. I DO NOT KNOW WHERE YOU ARE COMING FROM.
 
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Reactions: Djinni and croz
A Chinese conglomerate trying to take over the global retail market. What's the bet that the Chinese government has their tentacles firmly wrapped around Temu and their operations.
I DO NOT CARE. I HAVE FOUND THEM TO BE VERY HONEST AND RELIABLE. COMMENTS FROM ONES WHO DO NOT USE SHOULD SHUT UP,
 
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Reactions: croz
Didn't take long for those coming to the defence of Temu.

When Optus, Latitude and Medibank had their customer data compromised, did you come rushing to their support?

Of course not! You said they had inadequate measures in place to stop such illegal activities.
I DO NOT CARE. I HAVE FOUND THEM TO BE VERY HONEST AND RELIABLE. COMMENTS FROM ONES WHO DO NOT USE SHOULD SHUT UP,
I WILL NOT SHUT UP!! :ROFLMAO:
 
I have made several purchases from Temu I for one can not complain about the service they provide if anything is missing or omitted from the order I just contact them they bring up the order number and ask me to put my finger on the item, l receive a credit for the amount I paid in about 2 minutes so next time I shop with Temu I have credit to use. Also they don't want the item returned they say keep them donation them or put the in the rubbish bin.

As far as I am concerned Temu is awesome for the range of products, prices are excellent as is the service provided.
 
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Reactions: Mr Chips
Didn't take long for those coming to the defence of Temu.

When Optus, Latitude and Medibank had their customer data compromised, did you come rushing to their support?

Of course not! You said they had inadequate measures in place to stop such illegal activities.

I WILL NOT SHUT UP!! :ROFLMAO:
IF YOU DO NOT USE TEMU SHUT UP.
 
I have made several purchases from Temu I for one can not complain about the service they provide if anything is missing or omitted from the order I just contact them they bring up the order number and ask me to put my finger on the item, l receive a credit for the amount I paid in about 2 minutes so next time I shop with Temu I have credit to use. Also they don't want the item returned they say keep them donation them or put the in the rubbish bin.

As far as I am concerned Temu is awesome for the range of products, prices are excellent as is the service provided.
I agree with everything you have said. The service Temu provides is top notch. If I, or anyone receives contact from a hacker after making an order with Temu it is obviously not anything to do with them. It stands to reason - Why would they put their own business into such a horrible situation?
 
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Reactions: saundy
I placed a small order with Temu about 10 days ago but have not received it or heard from them since. Fortunately, it was not a very expensive amount, so I will just sit out of interest and see what happens.
I think the accusation of being hacked is an interesting public relations exercise!
 
I won't use Temu, simply because they admit they sell details to 3rd parties. I wouldn't expect them to admit the theft if it did happen.
 
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Reactions: Dynamo
I don’t use Temu but must admit their prices are tempting! Would you like to share some of the practices that made you ditch them please ?
Yes would be interesting to know l was thinking about trying them and wandered what others thought
 
I regularly shop with Temu, so will be changing all my info and passwords 🙄😡 I won't be shopping with them again.
 

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