Is this break well-deserved? Bus driver's sudden turn sparks debate among commuters

In the bustling world of public transport, schedules are tight, and passengers are eager to reach their destinations.

Yet, a bus driver's unexpected act during his shift brewed a storm of controversy online.


A Gold Coast bus driver left his passengers waiting as he grabbed a cuppa.

The incident, captured on video, showed the driver stopping at a Southport cafe.

One of the passengers claimed the coffee run took 10 minutes, which stirred up a debate on social media pages.


compressed-bus driver.jpeg
A bus driver refuelled himself while letting passengers wait. Image Credit: Facebook/7News Gold Coast


Several commenters supported the driver and his need to stay awake for the job.

'He was probably exhausted and needed it to keep him going,' one commenter noted.

'Bus drivers are humans as well,' they added.

'What if he was exhausted and it was better to get a coffee than to crash?' another asked.


However, not everyone was willing to let the incident slide.

Several people shared their thoughts about the issue.

They believed that service should come first, and personal needs should be managed without inconveniencing the public.

Gold Coast Mayor Tom Tate expressed his disappointment towards the act.

'Make some coffee at home and have it available so you don't inconvenience your passengers,' he stated.

'It's about service. It's the ultimate rudeness, really.'


Kinetic, the company behind the driver's bus services, responded to the issue, stating that they are looking into the incident.

They also reassured the public that their drivers have allocated breaks during their shifts.

Watch the news about it here:

Source: 7News Gold Coast/Facebook

This incident raised the question of whether this coffee stop was scheduled or if it was a last-minute decision made by the driver.

This incident opened up a conversation about service delivery and the well-being of the service providers.
Key Takeaways

  • A Gold Coast bus driver caused a stir by stopping for a coffee during his shift.
  • Some passengers expressed their frustration, while others sympathised and acknowledged that the driver may have needed the coffee to stave off fatigue.
  • Gold Coast Mayor Tom Tate commented on the situation and suggested that drivers should avoid inconveniencing passengers.
  • Kinetic, the bus service provider, started investigating the incident and stated that their drivers have allocated breaks throughout their shifts.
Have you ever been delayed by a service provider before? Should there be a strict adherence to schedules, or should there be room for understanding? Pour your thoughts into the comments section below.
 
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They have "timed" stops. I'm sure a bus wouldn't be that far ahead of time. Maybe he was desperate for a toilet and embarrassed to say that. Why doesn't he make some flasks of coffee and take them to work with him.
 

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