Discount superstores like Bunnings have made shopping on a budget easier and more convenient for many Australians.

After all, their mission is to ensure everyone can benefit from their selection of products at a low cost.

But their transparency and commitment to low prices has recently come into question, all thanks to an eagle-eyed shopper.

A Bunnings customer in Gladstone, regional Queensland, recently experienced first-hand a huge discrepancy in the hardware chain's pricing strategies, with some customers apparently being exposed to much higher prices for the same product than others.

A Bunnings customer was frustrated to see the huge price discrepancy between the online and in-store price of a picnic table at Bunnings. Image source: Bunnings.

Sharing his infuriating experience online, the customer said he wanted to purchase a Lifetime 6-foot Craftsman Picnic Table for his backyard but was shocked to find that, despite the fact that the product was being advertised at the same price in the same store, it had a massive $100 price difference between the in-store price and the online price.

'A fold-out table I want is [posted] online as $199 and my local store won't give it to me for any less than $299,' he said.

As of writing, the price for the item at the Gladstone Bunnings is still listed as $299. The discrepancy is also evident when changing store locations.

This led the customer to point out that Bunnings, known for its price-match guarantee, ‘[doesn’t] even price match [itself]’.

Many also agreed that the price difference was ‘ridiculous’ but also pointed out that the costs may be due to the transportation of goods to regional areas.

The customer was admittedly unaware of the difference in pricing between metro and rural stores.

However, according to Bunnings, the difference in pricing between different outlets was due to the store's proximity to competitors, rather than location.

'Our temporary price reductions occur at either a local, state or national level, depending on where our competitors operate and whether they’re offering the same product only in-store, or online as well,' Bunnings Director of Merchandise Jen Tucker said.

In other words, the discounted prices at other stores were actually still a result of the Bunnings price-matching strategy, rather than differences in regional or rural pricing.

Bunnings would usually lower their price by 10 per cent if they find a competitor selling the same item nearby.

This means that shoppers in all parts of Australia can have access to the same store products at the best available price—if they're willing to shop around and take advantage of the price policy.

Similar to Bunnings, many other major retailers are known to offer price matching.

Some of the stores that offer price matching include Kmart, Flight Centre, and The Good Guys.

You can read more about the different stores that offer price matching here!

Key Takeaways

• A disgruntled customer pointed out a pricing discrepancy of a picnic table at Bunnings, it was $100 less online compared to the same item in the Gladstone, Queensland store.
  
• Bunnings explained the price difference was due to the store's proximity to a competitor, allowing them to reduce the price in certain locations to match the competitor's offerings.
  
• Jen Tucker, Bunnings Director of Merchandise, clarified that temporary price reductions occur at either a local, state, or national level, depending on where their competitors operate.
  
• Bunnings offers a price guarantee, promising to beat a competitor's price by 10% if a customer finds the same item cheaper elsewhere.

Have you experienced a similar price discrepancy while shopping online and in-store at Bunnings (or any other store) before? Share your experience with us in the comments below!

 

[Singomate]

Discount superstores like Bunnings have made shopping on a budget easier and more convenient for many Australians.

After all, their mission is to ensure everyone can benefit from their selection of products at a low cost.

But their transparency and commitment to low prices has recently come into question, all thanks to an eagle-eyed shopper.

A Bunnings customer in Gladstone, regional Queensland, recently experienced first-hand a huge discrepancy in the hardware chain's pricing strategies, with some customers apparently being exposed to much higher prices for the same product than others.

View attachment 30376

A Bunnings customer was frustrated to see the huge price discrepancy between the online and in-store price of a picnic table at Bunnings. Image source: Bunnings.

Sharing his infuriating experience online, the customer said he wanted to purchase a Lifetime 6-foot Craftsman Picnic Table for his backyard but was shocked to find that, despite the fact that the product was being advertised at the same price in the same store, it had a massive $100 price difference between the in-store price and the online price.

'A fold-out table I want is [posted] online as $199 and my local store won't give it to me for any less than $299,' he said.

As of writing, the price for the item at the Gladstone Bunnings is still listed as $299. The discrepancy is also evident when changing store locations.

This led the customer to point out that Bunnings, known for its price-match guarantee, ‘[doesn’t] even price match [itself]’.

Many also agreed that the price difference was ‘ridiculous’ but also pointed out that the costs may be due to the transportation of goods to regional areas.

The customer was admittedly unaware of the difference in pricing between metro and rural stores.

However, according to Bunnings, the difference in pricing between different outlets was due to the store's proximity to competitors, rather than location.

'Our temporary price reductions occur at either a local, state or national level, depending on where our competitors operate and whether they’re offering the same product only in-store, or online as well,' Bunnings Director of Merchandise Jen Tucker said.

In other words, the discounted prices at other stores were actually still a result of the Bunnings price-matching strategy, rather than differences in regional or rural pricing.

Bunnings would usually lower their price by 10 per cent if they find a competitor selling the same item nearby.

This means that shoppers in all parts of Australia can have access to the same store products at the best available price—if they're willing to shop around and take advantage of the price policy.

Similar to Bunnings, many other major retailers are known to offer price matching.

Some of the stores that offer price matching include Kmart, Flight Centre, and The Good Guys.

You can read more about the different stores that offer price matching here!

Key Takeaways

• A disgruntled customer pointed out a pricing discrepancy of a picnic table at Bunnings, it was $100 less online compared to the same item in the Gladstone, Queensland store.
• Bunnings explained the price difference was due to the store's proximity to a competitor, allowing them to reduce the price in certain locations to match the competitor's offerings.
• Jen Tucker, Bunnings Director of Merchandise, clarified that temporary price reductions occur at either a local, state, or national level, depending on where their competitors operate.
• Bunnings offers a price guarantee, promising to beat a competitor's price by 10% if a customer finds the same item cheaper elsewhere.

Have you experienced a similar price discrepancy while shopping online and in-store at Bunnings (or any other store) before? Share your experience with us in the comments below!

Same as Bunnings Tweed South Cloths line replacement $17.30 Bunnings Burleigh $ 9.30

 

[Ian Crane-Luff]

So just order and pay for it on line and opt for pickup

 

[ElCee]

So just order and pay for it on line and opt for pickup

Good idea. Beat them at their own game

 

[AlanQ]

I've purchased laminated flooring from metro Bunnings and needed additional packs, went to another nearby Bunning (still metro) and found the packs had a $25: difference, showed them the receipt of 1st purchase, but they don't price match their own stores.

 

[Trudi]

"Discount superstores like Bunnings "

Since when is Bunnings a "discount" store?????? It is, and has always been, a hardware store.

 

[Singomate]

So just order and pay for it on line and opt for pickup

Don't do online not for me Don't trust banks or online marketing

 

[Esma Rose]

that is a "bit raw" if Bunnings don't match their own stores pricewise.

i'll be on the alert in future.

 

[Reet]

Discount superstores like Bunnings have made shopping on a budget easier and more convenient for many Australians.

After all, their mission is to ensure everyone can benefit from their selection of products at a low cost.

But their transparency and commitment to low prices has recently come into question, all thanks to an eagle-eyed shopper.

A Bunnings customer in Gladstone, regional Queensland, recently experienced first-hand a huge discrepancy in the hardware chain's pricing strategies, with some customers apparently being exposed to much higher prices for the same product than others.

View attachment 30376

A Bunnings customer was frustrated to see the huge price discrepancy between the online and in-store price of a picnic table at Bunnings. Image source: Bunnings.

Sharing his infuriating experience online, the customer said he wanted to purchase a Lifetime 6-foot Craftsman Picnic Table for his backyard but was shocked to find that, despite the fact that the product was being advertised at the same price in the same store, it had a massive $100 price difference between the in-store price and the online price.

'A fold-out table I want is [posted] online as $199 and my local store won't give it to me for any less than $299,' he said.

As of writing, the price for the item at the Gladstone Bunnings is still listed as $299. The discrepancy is also evident when changing store locations.

This led the customer to point out that Bunnings, known for its price-match guarantee, ‘[doesn’t] even price match [itself]’.

Many also agreed that the price difference was ‘ridiculous’ but also pointed out that the costs may be due to the transportation of goods to regional areas.

The customer was admittedly unaware of the difference in pricing between metro and rural stores.

However, according to Bunnings, the difference in pricing between different outlets was due to the store's proximity to competitors, rather than location.

'Our temporary price reductions occur at either a local, state or national level, depending on where our competitors operate and whether they’re offering the same product only in-store, or online as well,' Bunnings Director of Merchandise Jen Tucker said.

In other words, the discounted prices at other stores were actually still a result of the Bunnings price-matching strategy, rather than differences in regional or rural pricing.

Bunnings would usually lower their price by 10 per cent if they find a competitor selling the same item nearby.

This means that shoppers in all parts of Australia can have access to the same store products at the best available price—if they're willing to shop around and take advantage of the price policy.

Similar to Bunnings, many other major retailers are known to offer price matching.

Some of the stores that offer price matching include Kmart, Flight Centre, and The Good Guys.

You can read more about the different stores that offer price matching here!

Key Takeaways

• A disgruntled customer pointed out a pricing discrepancy of a picnic table at Bunnings, it was $100 less online compared to the same item in the Gladstone, Queensland store.
• Bunnings explained the price difference was due to the store's proximity to a competitor, allowing them to reduce the price in certain locations to match the competitor's offerings.
• Jen Tucker, Bunnings Director of Merchandise, clarified that temporary price reductions occur at either a local, state, or national level, depending on where their competitors operate.
• Bunnings offers a price guarantee, promising to beat a competitor's price by 10% if a customer finds the same item cheaper elsewhere.

Have you experienced a similar price discrepancy while shopping online and in-store at Bunnings (or any other store) before? Share your experience with us in the comments below!

A few years ago, my late partner went to purchase paint for the house and discovered it was cheaper at BigW than at Bunnings for the same product.

 

[Macarj]

My son had this problem a few years ago doors were on line cheaper than the store I told the girl you have to give him the online price she called her manager who was extremely rude to me I finally asked for the store manager he came down and said you have to give them the lower price the first manager went totally of her head no apology and just stormed off the young behind the counter couldn't help but laugh the store manager apologized and said he would talk to the other manager then we left

 

[Ezzy]

I have noticed small price differences between Bunnings metro stores in W.A. too. Perhaps this is explained by the comment from the spokesperson from Bunnings, that prices can be dependent on nearby competition.

ls there much competition with Bunnings for hardware now? I knew of Millars & a Woolworths hardware near me no longer exists.

 

[Gsr]

Sometimes it does come down to the store manager making the decision about the price the customer gets charged. Most of the time the outcome is positive for the customer, it is called customer satisfaction. There is a difference in prices between metro and regional stores for the same items due to freight costs. Also each Bunnings often has specials on select items in their store that are not on special at other stores. Items that are slow movers at a particular store are often discounted by that store only. It is more profitable for Bunnings to drop the price of items to match nearby stores than to price match as then they have to “beat it by 10% as well.

 

[Ashbeare]

Discount superstores like Bunnings have made shopping on a budget easier and more convenient for many Australians.

After all, their mission is to ensure everyone can benefit from their selection of products at a low cost.

But their transparency and commitment to low prices has recently come into question, all thanks to an eagle-eyed shopper.

A Bunnings customer in Gladstone, regional Queensland, recently experienced first-hand a huge discrepancy in the hardware chain's pricing strategies, with some customers apparently being exposed to much higher prices for the same product than others.

View attachment 30376

A Bunnings customer was frustrated to see the huge price discrepancy between the online and in-store price of a picnic table at Bunnings. Image source: Bunnings.

Sharing his infuriating experience online, the customer said he wanted to purchase a Lifetime 6-foot Craftsman Picnic Table for his backyard but was shocked to find that, despite the fact that the product was being advertised at the same price in the same store, it had a massive $100 price difference between the in-store price and the online price.

'A fold-out table I want is [posted] online as $199 and my local store won't give it to me for any less than $299,' he said.

As of writing, the price for the item at the Gladstone Bunnings is still listed as $299. The discrepancy is also evident when changing store locations.

This led the customer to point out that Bunnings, known for its price-match guarantee, ‘[doesn’t] even price match [itself]’.

Many also agreed that the price difference was ‘ridiculous’ but also pointed out that the costs may be due to the transportation of goods to regional areas.

The customer was admittedly unaware of the difference in pricing between metro and rural stores.

However, according to Bunnings, the difference in pricing between different outlets was due to the store's proximity to competitors, rather than location.

'Our temporary price reductions occur at either a local, state or national level, depending on where our competitors operate and whether they’re offering the same product only in-store, or online as well,' Bunnings Director of Merchandise Jen Tucker said.

In other words, the discounted prices at other stores were actually still a result of the Bunnings price-matching strategy, rather than differences in regional or rural pricing.

Bunnings would usually lower their price by 10 per cent if they find a competitor selling the same item nearby.

This means that shoppers in all parts of Australia can have access to the same store products at the best available price—if they're willing to shop around and take advantage of the price policy.

Similar to Bunnings, many other major retailers are known to offer price matching.

Some of the stores that offer price matching include Kmart, Flight Centre, and The Good Guys.

You can read more about the different stores that offer price matching here!

Key Takeaways

• A disgruntled customer pointed out a pricing discrepancy of a picnic table at Bunnings, it was $100 less online compared to the same item in the Gladstone, Queensland store.
• Bunnings explained the price difference was due to the store's proximity to a competitor, allowing them to reduce the price in certain locations to match the competitor's offerings.
• Jen Tucker, Bunnings Director of Merchandise, clarified that temporary price reductions occur at either a local, state, or national level, depending on where their competitors operate.
• Bunnings offers a price guarantee, promising to beat a competitor's price by 10% if a customer finds the same item cheaper elsewhere.

Have you experienced a similar price discrepancy while shopping online and in-store at Bunnings (or any other store) before? Share your experience with us in the comments below!

This probably should be a separate post. Recently I went to purchase a Thick Winter Doona from Myers. The half/Price sale was to end about one hour after I went to the store. They (Penrith) had none in stock & a quick check off their computer showed no other stores with any stock. A big disappointment. Went home and located the Doona on line. The Sale was to continue until Midnight. So I made the purchase on line got my 50% discount & free delivery.
Thanks Myer.