[PammW]

It boggles my mind when we find notices in the box, and KNOW we were home and awake. No knock, no nothing. We did have one that left a note saying he wasn't comfortable leaving our parcel on the doorstep because people in the apartments across the street were watchimg him closely.

Now WHY he could't knock is beyond *sigh*

 

[Aussiecris]

I was away for work and I got a notice for a parcel and to pick it up from the local PO. I was not going to be home before the pickup date expired so I called a week before to arrange for the parcel to be held until I get back and was assured that it would be waiting for me. Popped to the PO as soon as I got home only to be met with "oh that's been returned to sender'. No apologies nothing

 

[Zemo]

Don't you remember when posties used to blow their whistles after delivering mail to your box?
Those were "the good old days" ...
The explanation given for stopping the practice was that it "coukd potentially cause injuries to the posties".
Talk about bronzed ANZACs!

 

[Andrew K]

Australia Post is virtually unaccountable. Post Office staff treat complaints as a opportunity for you to vent and have a whinge at them.

I went through a period where my regular postie was on holidays. His fill-in kept leaving me cards - I had to wait until after 4 pm. Here I am in the Post Office explaining to the counter staff I was home all day. There is nothing they can do about an earlier event. They don't have a time machine.

My worst experience was I ordered a rare book from the USA off a bookseller website. I rarely used this site and had forgot to update my address from Western Australia to New South Wales.

I find out the book is in Western Australia being held at a Distribution Depot. My local Post Office in NSW calls them and speaks to the Supervisor. The issue is sorted.

Western Australia will redirect the book to the Post Office in Western Australia. Some days later the book arrives at a sorting centre in Melbourne. Then, the book disappears.

I complained to Australia Post on the phone. The Australian Post employee tries to locate the book. It is not in Western Australia. It was in Melbourne. She thinks it went to Sydney to their depot that returns undelivered parcels to the USA.

Never got the book.

The book company in the USA wasn't phased. They refunded me my money.

I don't know exactly what happened. My guess is Australia Post in Western Australia, only 'readdressed the parcel' instead of putting it inside a new post pack with the correct address.

It got to Melbourne and somebody was confused. They didn't understand what had happened and decided to send the book back to the seller. I wondered about that person. Was English their second language?

There were a number of errors including mine. That said, Australia Post could have done better.

Personally, I think every stamp sold in Australia should include a tracking bar code. The sorting machines record the bar code and address at the first mail centre. Then, the tracking code follows the letter across Australia and to where it leaves the country etc.

 

[Dynomite]

Our postie is really good with deliveries. Shouldn't take him for granted!

 

[Isis]

When you are disabled,getting to a post office is a worry. When I saw the postie disappear into the distance not a knock not a bell ring and the dreaded card was in the box.
Enough was enough. Got onto the Oz post number and explained my situation and that I had a camera as proof it was redelivered the same day.
So make yourself heard and hopefully an equally satisfying response.

 

[Suzanne rose]

Our postie plus the Australia post delivery drivers are all excellent. The problem I have is with Couriers Please not knocking instead adding a card to our letterbox without even trying to come in. I dont have a dog or a high fence.
This has been an ongoing problem for a couple of years.
I dont and will not use Couriers please but unfortunately sometimes Myers and Target will use them

 

[Isis]

Our postie plus the Australia post delivery drivers are all excellent. The problem I have is with Couriers Please not knocking instead adding a card to our letterbox without even trying to come in. I dont have a dog or a high fence.
This has been an ongoing problem for a couple of years.
I dont and will not use Couriers please but unfortunately sometimes Myers and Target will use them

Worst service for me is I MILE tracking dreadful

 

[June E]

I don’t have a problem with Aus Post luckily ! After reading the main post I’m surprised I ever get parcels delivered to the door because I live in a duplex and the front door is down the side where the postie probably couldn’t see his bike !

 

[mitchellowe]

its not only posties that lie METER READERS DO AS WELL SAYING THAT THEY CANNOT GET TO YOUR METER
THE REASON BEING THEY WOULD SEND ESTIMATES WHICH ONLY BENEFIT THE COMPANIES THEY WORK FOR AND ARE GETTING PAID TO LIE

 

[DLHM]

Our postie plus the Australia post delivery drivers are all excellent. The problem I have is with Couriers Please not knocking instead adding a card to our letterbox without even trying to come in. I dont have a dog or a high fence.
This has been an ongoing problem for a couple of years.
I dont and will not use Couriers please but unfortunately sometimes Myers and Target will use them

I’ve not had problems with Australia Post. I agree that Couriers Please would be the worst with Aramex being only slightly better.

 

[GreyWolf_Rod]

Are AP Van/Couriers subject to the same rules... Quite often they just "Dump and Run", they occasionally toot as they are driving off, I am home 98% of the time, retired/health, I always have my front door open when home, they rarely knock or call out at all, I spent a fortune getting a large waterproof bench seat storage box and putting it next to front door, I get instructions written on parcel labels "if no-one home leave in bench seat/storage box near front door" always find parcel "Dumped" on veranda near front door, I assume tossed there from the wheelchair ramp acces to the porch. SO labelling the parcel appropriately is also pointless... I might add that if its a small parcel the regular "cart" postie is excellent... the Sudanese, Indian and Malaysian and other nationality drivers are the worst... they often drive down the wrong side of the road, park facing the wrong way on the street... I have even had them park their van on my front lawn and toss the parcel... when call to report I get brushed off or told that without video verification they cannot do anything, usually by a heavily accented customer service agent...

In all fairness it's not just AP drivers/Couriers and contractors that do this...

 

[GreyWolf_Rod]

its not only posties that lie METER READERS DO AS WELL SAYING THAT THEY CANNOT GET TO YOUR METER
THE REASON BEING THEY WOULD SEND ESTIMATES WHICH ONLY BENEFIT THE COMPANIES THEY WORK FOR AND ARE GETTING PAID TO LIE

Suffered this with Urban Utilities last bill... my bill stated actual meter readings used... when I checked my meter after receiving the bill (10 days after the supposed reading) the meter still hadn't reached the reading they recorded on my bill, the bill was more than double the reading at that point from the previous quaters reading. But the meter screen wast covered in red dirt (unreadable) I had to wipe it (wash) in order to read the figures...

Luckily I took before and after photos

I asked how they read the meter without wiping the screen clean first, I was told they take a photo of the meter, it is not the responsibility of the meter reader to clean or ensure the meter is readable, thats the home owners responsibility, I asked since when, she said its always been the case, I pointed out that UU were responsible for the meters care, maintenance, reading/calibration etc.. under their contractual obligations and the meter is not even located within the boundary of my property... She then offered "as an act of good will" to adjust my current bill according to the figures she could read in the now clearly readable meter... based of the previously recorded bills closing meter figure...

The moral of the story... check your meters

 

[maggiej]

I have had parcels clearly showing the street number but delivered to a different address. My property is clearly marked in several places by the number but some parcels have been delivered elsewhere. I get notification that it has been delivered and when I check the mail box it is not there I contact the postal service and they sent a photo of where they are left. unfortunately that is not the front porch at my house. I also I had the front door open and no one had come. Later in the day a neighbour delivered the parcels when they got home from work and had found on them on their doorstep.

 

[Trudy Dean]

Hi, Perhaps every residence should have a door bell, especially double storey residences/large houses and not just for Posties Delivering parcels but other visitors-
knocking on wood, glass, flywire doors numerous times is not pleasant .
when Auspost lost a posted prepaid satchel and I was ignored by Auspost I approached my Federal MP for help (the Federal Govt.owns Auspost)
(The satchel was burnt in a Mail van crash but I was refunded after 6 months)

 

[Trudy Dean]

Hi, perhaps Posties should have a press button “Hooter” or Musical tune on their vehicles
when delivering parcels, similar to Icecream vans “green sleeves”.
just another idiot suggestion.

 

[Ralph's mum]

I would appreciate my normal letters to be put into letterbox not halfway to stop it being stolen or getting wet and unreadable.
Have complained through all required venues to no avail. Good luck with your parcels!!!

 

[Josephine767]

Suffered this with Urban Utilities last bill... my bill stated actual meter readings used... when I checked my meter after receiving the bill (10 days after the supposed reading) the meter still hadn't reached the reading they recorded on my bill, the bill was more than double the reading at that point from the previous quaters reading. But the meter screen wast covered in red dirt (unreadable) I had to wipe it (wash) in order to read the figures...

Luckily I took before and after photos

I asked how they read the meter without wiping the screen clean first, I was told they take a photo of the meter, it is not the responsibility of the meter reader to clean or ensure the meter is readable, thats the home owners responsibility, I asked since when, she said its always been the case, I pointed out that UU were responsible for the meters care, maintenance, reading/calibration etc.. under their contractual obligations and the meter is not even located within the boundary of my property... She then offered "as an act of good will" to adjust my current bill according to the figures she could read in the now clearly readable meter... based of the previously recorded bills closing meter figure...

The moral of the story... check your meters

I believe the meter readers are on contract (outsourced), and I think the "Company (Providers) times the meter readers per call (as one of them mentioned to me whilst reading my Power Box meter (Electricity)). In other words, they are timed on how long it takes them to read the meters.
A couple of years ago, a water meter guy was a bit rude when he spoke to me, saying he couldn't locate the meter. I showed him exactly where it was and suggested to him that if he had looked, he would've located it, as they're a permanent fixture. I had planted a few plants around it, as they are ugly, where they're positioned out of the ground. With a smile, I advised him to lighten up, you'll feel so much better, and have a great day!

 

[Littleboy8]

Hi, perhaps Posties should have a press button “Hooter” or Musical tune on their vehicles
when delivering parcels, similar to Icecream vans “green sleeves”.
just another idiot suggestion.

love it