I was literally there today and it was a f****** nightmare!”: Why Kmart’s chaos can’t be ignored

Retail stores can be chaotic at times, but every now and then, a situation unfolds that truly stuns shoppers.

One recent scene inside a popular store left customers bewildered and staff overwhelmed.

What unfolded in a busy Sydney location has reignited debate around retail standards and customer behaviour.


A shocking scene unfolded at a Sydney Kmart store, leaving shoppers and staff alike struggling to make sense of the chaos.

What might usually be an ordinary visit quickly turned into a bewildering experience, as one aisle became virtually impassable.

Footage posted to social media showed the shoe section at the Paramatta store utterly overwhelmed with footwear, the floor completely hidden beneath hundreds of boots and shoes piled high.


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Shoe aisle chaos disrupts Sydney Kmart shopping experience. Image source: TikTok/jadekizana


The clip, which had garnered nearly 30,000 views, was captioned: ‘One wrong step and you’re buried in $7 boots’.

Viewers were quick to share their frustrations, describing the state of the store as a ‘nightmare’. Some recounted similar scenes as a regular occurrence at Kmart, sparking questions about the retailer’s standards. ‘I was literally there today and it was a f****** nightmare!’ one shopper exclaimed.

The footage painted a vivid picture of disorder, with shoes stacked on top of each other to the extent that navigating the aisle became impossible.


Source: TikTok/jadekizana​


This spectacle sparked sympathy for the staff, with one commenter asking: ‘Why is every Kmart in Australia like this??!! Those poor staff’.


A former employee chimed in, shedding light on the issue from behind the scenes.

‘I work at Kmart and it sucks,’ they said.

Another ex-retail worker recalled the constant battle against shoppers leaving items scattered or wedged in random places. ‘The amount of times people just threw stuff on the floor or wedged the items between the racks infuriates the ex retail worker in me,’ they added.

Kmart did not respond to requests for comment by the time of publication.


This incident came just weeks after another episode at an Adelaide Kmart caught attention on social media.

A video featuring a group of teenagers performing the so-called ‘Apple Pay’ prank quickly spread, reaching over 900,000 views.

The prank involved a teen approaching a man in the store, asking for the time, then pretending to take money from him via Apple Pay. The aim was to provoke an extreme reaction for the sake of a viral clip.


Source: TikTok/boaters_​


Many viewers condemned the prank as ‘dangerous and embarrassing’. ‘This is a dangerous thing to do in Australia,’ one person warned, highlighting concerns about the potential risks such behaviour poses.

Together, these incidents have cast a spotlight on the challenges facing some Kmart stores around the country—from overwhelming messes to reckless pranks—raising questions about customer respect and retailer management alike.

Key Takeaways

  • A Kmart store in Paramatta was filmed with its shoe aisle completely covered in boots, causing shopper frustration.
  • Many described the mess as a ‘nightmare’ and sympathised with overwhelmed staff.
  • Former employees revealed ongoing challenges with customers leaving items scattered or wedged between racks.
  • Weeks earlier, an ‘Apple Pay’ prank by teens at an Adelaide Kmart sparked warnings about dangerous behaviour.

With so many years of experience navigating busy stores, how do you think retailers could better support both shoppers and staff in managing such chaos? Share your thoughts in the comments.

In an earlier story, we looked at another unsettling report about Kmart’s store conditions—because messy aisles and poor organisation can affect everyone’s shopping experience.

For seniors who value ease and safety when navigating stores, these ongoing issues raise important questions about store management.

If you’ve noticed similar problems yourself, it’s worth checking out that story for more insight.

Read more: Shoppers slam Kmart over shocking store condition: 'There is no discipline.'
 
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In terms of linguistics, fucking is known as an intensifier. It gives force or emphasis to a statement.

No different to "It's REALLY cold outside".

I might say "It's FUCKING cold outside".

Censorship stifles freedom of speech.
When you write it down, yes other words could be used but has become the norm. Not a good norm, considering what it means give me really any day.
 
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Kmart could employ more staff where a staff member could be monitoring the shoes area, another staff member to monitor the toys area and so on. Everytime we go to Kmart, it's like a ghost town, there are no staff anywhere, other than than at the cash register.
Staffing costs money, especially in Australia. With the discount pricing Kmart offers, where is the money going to come from? I'm genuinely hoping Kmart doesn't go the way Rivers did.
 
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No I’ve not experienced such disarray but I can imagine how it can occur quite quickly and easily. If the product is a real steal then everyone wants it and especially with shoes they’ll be throwing them everywhere to get what they want and what fits them. People are so greedy when it comes to getting a bargain. Personally I don’t think I’d bother it would be too hard to get what would fit me.
 
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Dear member Veggiepatch, I respect your opinion and find your statement and meaning, interesting. Actually I am of the opinion that the term REALLY can be freely used at the dinning area or infront if children without any hesitation. However the term F..... is not a term that would be accepted so lightly at a dinning table or infront of children. Perhaps one could choose another *intensifier * word that could describe the person's feelings about an unacceptable issue. So it can be said that the term REALLY is, infact very different from the word F...... Good Karma to you always, God bless, 🙏🦋
In my opinion such inappropriate language indicates a person’s lack of suitable vocabulary
 
I was under the impression that we the customers were on camera to see we weren’t stealing, correct me if I’m wrong.
Staffing does seem to be a problem. If there are cameras then the person watching should get onto someone about the mess, also floor walkers or department managers should have it cleaned up ! We have a few Kmarts around my area and I’ve never seen any of the stores messy. But I do agree I don’t see staff either other than at the checkouts.
 
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In terms of linguistics, fucking is known as an intensifier. It gives force or emphasis to a statement.

No different to "It's REALLY cold outside".

I might say "It's FUCKING cold outside".

Censorship stifles freedom of speech.
Censorship is rife in our once great country .
 
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Reactions: Josephine B
Kmart could employ more staff where a staff member could be monitoring the shoes area, another staff member to monitor the toys area and so on. Everytime we go to Kmart, it's like a ghost town, there are no staff anywhere, other than at the cash register. Perhaps because there are no staff visible, young people thing well, there is no one here, so what if I don't put shoes or clothing back on the shelves.
When people see staff are present, the young people might think twice before choosing not to place shoes or clothing back on the coat hanger or shelves. 🙏🦋
Perhaps if Kmart employed more young staff to help clear these problems it would become a "win-win" on both sides. The young would have a job and the store may have MORE customers because it's become a "TIDY STORE" therefore MORE CUSTOMERS would be encouraged to shop at Kmart.
 
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Reactions: 7777 and magpie1
Perhaps if Kmart employed more young staff to help clear these problems it would become a "win-win" on both sides. The young would have a job and the store may have MORE customers because it's become a "TIDY STORE" therefore MORE CUSTOMERS would be encouraged to shop at Kmart.
 
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Reactions: magpie1
Dear member Josephine B, definately agree with you 100%. Good Karma to you always, God bless, 🙏🦋
 
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Reactions: magpie1
In terms of linguistics, fucking is known as an intensifier. It gives force or emphasis to a statement.

No different to "It's REALLY cold outside".

I might say "It's FUCKING cold outside".

Censorship stifles freedom of speech.
It can be as intense as it likes, but personally I still find it not necessary to say it.

I would still say "It's REALLY cold outside".
 

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