I was literally there today and it was a f****** nightmare!”: Why Kmart’s chaos can’t be ignored

Retail stores can be chaotic at times, but every now and then, a situation unfolds that truly stuns shoppers.

One recent scene inside a popular store left customers bewildered and staff overwhelmed.

What unfolded in a busy Sydney location has reignited debate around retail standards and customer behaviour.


A shocking scene unfolded at a Sydney Kmart store, leaving shoppers and staff alike struggling to make sense of the chaos.

What might usually be an ordinary visit quickly turned into a bewildering experience, as one aisle became virtually impassable.

Footage posted to social media showed the shoe section at the Paramatta store utterly overwhelmed with footwear, the floor completely hidden beneath hundreds of boots and shoes piled high.


image1.png
Shoe aisle chaos disrupts Sydney Kmart shopping experience. Image source: TikTok/jadekizana


The clip, which had garnered nearly 30,000 views, was captioned: ‘One wrong step and you’re buried in $7 boots’.

Viewers were quick to share their frustrations, describing the state of the store as a ‘nightmare’. Some recounted similar scenes as a regular occurrence at Kmart, sparking questions about the retailer’s standards. ‘I was literally there today and it was a f****** nightmare!’ one shopper exclaimed.

The footage painted a vivid picture of disorder, with shoes stacked on top of each other to the extent that navigating the aisle became impossible.


Source: TikTok/jadekizana​


This spectacle sparked sympathy for the staff, with one commenter asking: ‘Why is every Kmart in Australia like this??!! Those poor staff’.


A former employee chimed in, shedding light on the issue from behind the scenes.

‘I work at Kmart and it sucks,’ they said.

Another ex-retail worker recalled the constant battle against shoppers leaving items scattered or wedged in random places. ‘The amount of times people just threw stuff on the floor or wedged the items between the racks infuriates the ex retail worker in me,’ they added.

Kmart did not respond to requests for comment by the time of publication.


This incident came just weeks after another episode at an Adelaide Kmart caught attention on social media.

A video featuring a group of teenagers performing the so-called ‘Apple Pay’ prank quickly spread, reaching over 900,000 views.

The prank involved a teen approaching a man in the store, asking for the time, then pretending to take money from him via Apple Pay. The aim was to provoke an extreme reaction for the sake of a viral clip.


Source: TikTok/boaters_​


Many viewers condemned the prank as ‘dangerous and embarrassing’. ‘This is a dangerous thing to do in Australia,’ one person warned, highlighting concerns about the potential risks such behaviour poses.

Together, these incidents have cast a spotlight on the challenges facing some Kmart stores around the country—from overwhelming messes to reckless pranks—raising questions about customer respect and retailer management alike.

Key Takeaways

  • A Kmart store in Paramatta was filmed with its shoe aisle completely covered in boots, causing shopper frustration.
  • Many described the mess as a ‘nightmare’ and sympathised with overwhelmed staff.
  • Former employees revealed ongoing challenges with customers leaving items scattered or wedged between racks.
  • Weeks earlier, an ‘Apple Pay’ prank by teens at an Adelaide Kmart sparked warnings about dangerous behaviour.

With so many years of experience navigating busy stores, how do you think retailers could better support both shoppers and staff in managing such chaos? Share your thoughts in the comments.

In an earlier story, we looked at another unsettling report about Kmart’s store conditions—because messy aisles and poor organisation can affect everyone’s shopping experience.

For seniors who value ease and safety when navigating stores, these ongoing issues raise important questions about store management.

If you’ve noticed similar problems yourself, it’s worth checking out that story for more insight.

Read more: Shoppers slam Kmart over shocking store condition: 'There is no discipline.'
 
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