Homewares company faces huge backlash with their 'unnecessary' packaging

Many can save a lot of money by shopping for great products at discounted prices online.

But when it comes to online shopping, there may be an unforeseen cost—such as the huge amounts of packaging that comes with the purchased items.


It’s a sad reality that the packaging materials retailers use can be excessive. And considering that most of these materials are non-biodegradable, it also impacts the environment.

This is why it came as no surprise that one of Australia’s biggest online homewares retailers, Temple & Webster, faced a huge backlash recently over their ‘unnecessary’ packaging practices.


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A woman shared the amount of 'unnecessary' packaging that came with their order from Temple & Webster. Image source: Reddit.


The backlash came after a Hobart woman shared her experience of receiving a single bed frame from the retailer, along with photos of bin liners and a rubbish bin filled with the foam.

'This is the amount of styrofoam used in packing for one bed frame from Temple & Webster,' the woman wrote.

'It's enough to fill 4 large bin liners and half of the outdoor bin. Completely unnecessary.'

'The lack of consideration of this fact enrages me. Australian companies need to do better.'

The retailer claimed on their website that it collaborated with 'sustainability experts' to include 'more recycled content in our packing' and to make their packaging ‘recyclable or reusable', however, the website reportedly did not mention its use of styrofoam in its packaging.


The woman also claimed that 'styrofoam takes 500 years to decompose', which the Society for Environmental Journalists' website confirmed, while other estimates put it way beyond 500 years.

One estimate even put it at a million years before breaking down, depending on the condition of the environment the styrofoam is in.

The woman’s post garnered varying responses, with some agreeing with her, saying: 'I agree that it would be better if it wasn’t used at all. I recently bought a product with all paper packaging, even the screws were in little paper bags.'

While some defended the retailer.

'If your bed frame arrived all banged up, you'd be on here whinging about that,' one replied.

'Flat-packed furniture shipped around the world and delivered to your door needs protection otherwise, it would arrive damaged. It is necessary,' another added.

'Do you honestly think a company would spend the time and money putting styrofoam in for no reason?' A third commented.

One shared that there are recycling centres that specialise in polystyrene, but the customer would have to deliver it to their drop-off points.


Other users suggested to always shop with the environment in mind.

'The alternative is to not buy mass-produced, imported furniture,' one suggested.

While another recommended reusing second-hand furniture, saying: 'Second-hand is the affordable option, and even better for the environment.'

However, the same user acknowledged that despite the abundant amount of options, 'it takes more effort and people prefer the convenience'.

While a third suggested: '[Go to] Gumtree or council cleanups in rich suburbs.'
Key Takeaways
  • An Australian homewares retailer, Temple & Webster, has been criticised for using an excessive amount of polystyrene foam to pack a bed frame.
  • A Hobart woman needed five bins to dispose of the packing foam from her furniture delivery, which she claimed was completely unnecessary.
  • Her post generated various responses, with some defending the retailer and others suggesting alternatives to polystyrene.
  • Although Temple & Webster claimed to have collaborated with sustainability experts to make its packaging recyclable or reusable and include more recycled content, the company reportedly makes no mention of its use of styrofoam on its website.
Members, have you received an item you’ve shopped for online in similar 'unnecessary' packaging? Let us know in the comments below!
 
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Given all the 'stuff' that comes from Temple etc are made in China, the statement of sustainability falls on deaf ears. There is multiple alternatives, such as corn and sugar cane based bi products that are made into packaging. Don't think Chinese manufacturers would give a rat's ar@e about sustainable packaging.
 
I used to import a lot of packaged products from China that had to be in perfect condition on arrival. There is a limited range of paper and cardboard recyclable packaging that you can request and pay for - suspect T&W don’t want to pay the extra, so it’s back on them!
 
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Who cares? Not the manufacturer for sure. People won't be around in 100 years let alone 500 years on this planet so just get on with living.
 
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If she got the bed frame and it was scratch or damaged in any way she would then complain about lack of packaging
 
Hopefully packaging exists that could be used instead of Styrofoam, made of materials that break down quicker (eg corrugated cardboard)?
I have had items arrive packed in potato starch bubbles. Marvellous stuff. It did a good job protecting the product, and breaks down in the compost heap, or, can go straight in the garden. When wet, it dissolves and becomes one with the soil. Not many places use it which tells me it might be a costly option.
 
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And after all the above comments - I have occasionally looked at some of the Temple & Webster items on-line and found them to be unnecessarily more expensive than they need to be. If their stuff is mostly coming from China T&W are paying a pittance to their manufacturer but making a huge profit in selling them here. Just as well I have pretty much everything I need in my house and only have to buy food (but even that is over-priced!!).
 

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