Has the Drakes Supermarket boss gone too far? Inside his controversial social media videos ‘catching shoplifters’!

It’s a dilemma faced by businesses all over the world—how to prevent shoplifting.

For one supermarket boss, the answer is taking to social media and making a mockery of the shoplifters.


Since 2021, John-Paul Drake, who runs Drakes Supermarkets, has been using social media to try and find those who steal from his stores. He calls the clips 'customer magic'––because like a magician, the customer in question is making an item 'disappear'.


drakes.jpg
John-Paul Drake from Drakes Supermarket has been using social media to catch those who steal from his stores. Image source: Drakes Supermarket.


The videos are popular—generating tens of thousands of views online. In the clips, Mr Drake appears in front of the CCTV footage and narrates as customers appear to stuff items into bags, pockets, and in some cases, their pants.

In one clip, as a group of young people move through the store, appearing to take items off the shelves and filling their pockets, Mr Drake comments on one member of the group, who is taking items from the shelves and placing them inside a Coles bag under his hoodie.

'This guy’s got more stuff stuffed in that bag than Santa in his sack,' he said.

'This person has been in our stores five times in the last month,' Mr Drake added.


He then commented on another member of the group and said: 'Check out this eshay stuffing Ferreros in his pants.'

You can watch the full clip below:



While some have criticised the Adelaide businessman for his approach, Mr Drake said he did not believe he was mocking the needy.

'I have people that say, “You shouldn’t be saying this, you’re a person of privilege … they’re just trying to feed their families.”' he said.

'They are not trying to feed their families with wagyu and grass-fed Angus pure steaks, the products are taken and sold on other marketplaces,' he explained. 'If people are in need, go see a charitable organisation to help you out.'


Mr Drake said theft across his 65 supermarkets costs the business more than $10 million each year.

You can watch his segment on A Current Affair below:



Understanding Shoplifting: Reasons, Common Stolen Items, Demographics

Shoplifting is not a new problem—businesses have faced this hurdle for decades, with varying degrees of impact and strategies to combat it.

Research into the reasons why people shoplift has consistently shown that it often stems from a variety of factors, not just pure necessity or criminal thrill. Commonly cited reasons include drug addiction, compulsive behaviour, peer pressure, or the thrill of attempting to ‘get away with it’. At its core, it is generally a symptom of more significant societal issues rather than individual flaws.


Likewise, the items usually stolen aren't always what one might first assume. While fresh produce and other daily necessities are frequently shoplifted, high-cost luxury items like beauty products, electronic gadgets, and premium grocery items like wagyu beef also find their way into the pockets of shoplifters. The potential resale value of these items drives some thefts, as suggested by Mr Drake.

Diving into the demographics of shoplifters paints an even broader picture. Shoplifters can be found in every age group, from teens grabbing a pack of gum for a dare to pensioners simply trying to feed themselves.

Key Takeaways
  • John-Paul Drake, the boss of Drakes Supermarkets, has been using social media to catch and mock shoplifters.
  • Drake calls the clips 'customer magic' and showed CCTV footage of customers stealing items with his sarcastic narration.
  • Despite some criticism for his approach, Drake maintains that he is not mocking those in need, and that shoplifters are often stealing expensive items to resell, not to feed their families.
  • Theft across Drake’s 65 supermarkets is reportedly costing the business more than $10 million a year.

What do you think, folks? Have you ever experienced seeing a shoplifter in action? And do you think Mr Drake’s approach is going too far? Let us know in the comments below!
 
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stop calling it shoplifting...its STEALING..charge them with STEALING..shoplifting is like a sport its not bad, its fun, its ok ,its not as if the perpetrator is a thief..they are just trying to look after their family.......if you steal a cent ,,you will steal a dollar
 
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It’s a dilemma faced by businesses all over the world—how to prevent shoplifting.

For one supermarket boss, the answer is taking to social media and making a mockery of the shoplifters.


Since 2021, John-Paul Drake, who runs Drakes Supermarkets, has been using social media to try and find those who steal from his stores. He calls the clips 'customer magic'––because like a magician, the customer in question is making an item 'disappear'.


View attachment 27916
John-Paul Drake from Drakes Supermarket has been using social media to catch those who steal from his stores. Image source: Drakes Supermarket.


The videos are popular—generating tens of thousands of views online. In the clips, Mr Drake appears in front of the CCTV footage and narrates as customers appear to stuff items into bags, pockets, and in some cases, their pants.

In one clip, as a group of young people move through the store, appearing to take items off the shelves and filling their pockets, Mr Drake comments on one member of the group, who is taking items from the shelves and placing them inside a Coles bag under his hoodie.

'This guy’s got more stuff stuffed in that bag than Santa in his sack,' he said.

'This person has been in our stores five times in the last month,' Mr Drake added.


He then commented on another member of the group and said: 'Check out this eshay stuffing Ferreros in his pants.'

You can watch the full clip below:



While some have criticised the Adelaide businessman for his approach, Mr Drake said he did not believe he was mocking the needy.

'I have people that say, “You shouldn’t be saying this, you’re a person of privilege … they’re just trying to feed their families.”' he said.

'They are not trying to feed their families with wagyu and grass-fed Angus pure steaks, the products are taken and sold on other marketplaces,' he explained. 'If people are in need, go see a charitable organisation to help you out.'


Mr Drake said theft across his 65 supermarkets costs the business more than $10 million each year.

You can watch his segment on A Current Affair below:



Understanding Shoplifting: Reasons, Common Stolen Items, Demographics

Shoplifting is not a new problem—businesses have faced this hurdle for decades, with varying degrees of impact and strategies to combat it.

Research into the reasons why people shoplift has consistently shown that it often stems from a variety of factors, not just pure necessity or criminal thrill. Commonly cited reasons include drug addiction, compulsive behaviour, peer pressure, or the thrill of attempting to ‘get away with it’. At its core, it is generally a symptom of more significant societal issues rather than individual flaws.


Likewise, the items usually stolen aren't always what one might first assume. While fresh produce and other daily necessities are frequently shoplifted, high-cost luxury items like beauty products, electronic gadgets, and premium grocery items like wagyu beef also find their way into the pockets of shoplifters. The potential resale value of these items drives some thefts, as suggested by Mr Drake.

Diving into the demographics of shoplifters paints an even broader picture. Shoplifters can be found in every age group, from teens grabbing a pack of gum for a dare to pensioners simply trying to feed themselves.

Key Takeaways

  • John-Paul Drake, the boss of Drakes Supermarkets, has been using social media to catch and mock shoplifters.
  • Drake calls the clips 'customer magic' and showed CCTV footage of customers stealing items with his sarcastic narration.
  • Despite some criticism for his approach, Drake maintains that he is not mocking those in need, and that shoplifters are often stealing expensive items to resell, not to feed their families.
  • Theft across Drake’s 65 supermarkets is reportedly costing the business more than $10 million a year.

What do you think, folks? Have you ever experienced seeing a shoplifter in action? And do you think Mr Drake’s approach is going too far? Let us know in the comments below!


They can keep you there if they are security until the police arrive. I worked security for Coles in Melbourne in the late 70's - in the city stores thru to the Dandenong's - staff as well as shoppers. In the trouble stores we worked with a partner ( we were known as floor walkers - you would be very surprised at who lifted stuff even back then and at times it could be dangerous - nothing has changed these days unfortunately. Sometimes we spent more time in court than we did instore. I used to work a lot with the boss on staff jobs ( mainly liquor) he liked working with me because I was tall and he was short and could stand in front of me or side and watch over my shoulder - we did have a laugh or two.
Not these days. I worked in the big green box about 5 years ago, & legally you are not permitted to stop anyone until they've left the store, and even then you can only call them out on it, not apprehend. Best practice for us was to film them getting into their car, and share the rego & the stores CCTV footage with police. Store employees cannot detain customers.
 
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It’s a dilemma faced by businesses all over the world—how to prevent shoplifting.

For one supermarket boss, the answer is taking to social media and making a mockery of the shoplifters.


Since 2021, John-Paul Drake, who runs Drakes Supermarkets, has been using social media to try and find those who steal from his stores. He calls the clips 'customer magic'––because like a magician, the customer in question is making an item 'disappear'.


View attachment 27916
John-Paul Drake from Drakes Supermarket has been using social media to catch those who steal from his stores. Image source: Drakes Supermarket.


The videos are popular—generating tens of thousands of views online. In the clips, Mr Drake appears in front of the CCTV footage and narrates as customers appear to stuff items into bags, pockets, and in some cases, their pants.

In one clip, as a group of young people move through the store, appearing to take items off the shelves and filling their pockets, Mr Drake comments on one member of the group, who is taking items from the shelves and placing them inside a Coles bag under his hoodie.

'This guy’s got more stuff stuffed in that bag than Santa in his sack,' he said.

'This person has been in our stores five times in the last month,' Mr Drake added.


He then commented on another member of the group and said: 'Check out this eshay stuffing Ferreros in his pants.'

You can watch the full clip below:



While some have criticised the Adelaide businessman for his approach, Mr Drake said he did not believe he was mocking the needy.

'I have people that say, “You shouldn’t be saying this, you’re a person of privilege … they’re just trying to feed their families.”' he said.

'They are not trying to feed their families with wagyu and grass-fed Angus pure steaks, the products are taken and sold on other marketplaces,' he explained. 'If people are in need, go see a charitable organisation to help you out.'


Mr Drake said theft across his 65 supermarkets costs the business more than $10 million each year.

You can watch his segment on A Current Affair below:



Understanding Shoplifting: Reasons, Common Stolen Items, Demographics

Shoplifting is not a new problem—businesses have faced this hurdle for decades, with varying degrees of impact and strategies to combat it.

Research into the reasons why people shoplift has consistently shown that it often stems from a variety of factors, not just pure necessity or criminal thrill. Commonly cited reasons include drug addiction, compulsive behaviour, peer pressure, or the thrill of attempting to ‘get away with it’. At its core, it is generally a symptom of more significant societal issues rather than individual flaws.


Likewise, the items usually stolen aren't always what one might first assume. While fresh produce and other daily necessities are frequently shoplifted, high-cost luxury items like beauty products, electronic gadgets, and premium grocery items like wagyu beef also find their way into the pockets of shoplifters. The potential resale value of these items drives some thefts, as suggested by Mr Drake.

Diving into the demographics of shoplifters paints an even broader picture. Shoplifters can be found in every age group, from teens grabbing a pack of gum for a dare to pensioners simply trying to feed themselves.

Key Takeaways

  • John-Paul Drake, the boss of Drakes Supermarkets, has been using social media to catch and mock shoplifters.
  • Drake calls the clips 'customer magic' and showed CCTV footage of customers stealing items with his sarcastic narration.
  • Despite some criticism for his approach, Drake maintains that he is not mocking those in need, and that shoplifters are often stealing expensive items to resell, not to feed their families.
  • Theft across Drake’s 65 supermarkets is reportedly costing the business more than $10 million a year.

What do you think, folks? Have you ever experienced seeing a shoplifter in action? And do you think Mr Drake’s approach is going too far? Let us know in the comments below!

NO... he is not going too far. If the stores have cctv footage, their pictures should be plastered all over the shops "DO YOU KNOW THIS THIEF" (alleged). Even the latest A.I. facial recognition must be a game changer for stores and should be used to stamp out the thieves. You will never eliminate theft but you can try to curb it somewhat.
 
It’s a dilemma faced by businesses all over the world—how to prevent shoplifting.

For one supermarket boss, the answer is taking to social media and making a mockery of the shoplifters.


Since 2021, John-Paul Drake, who runs Drakes Supermarkets, has been using social media to try and find those who steal from his stores. He calls the clips 'customer magic'––because like a magician, the customer in question is making an item 'disappear'.


View attachment 27916
John-Paul Drake from Drakes Supermarket has been using social media to catch those who steal from his stores. Image source: Drakes Supermarket.


The videos are popular—generating tens of thousands of views online. In the clips, Mr Drake appears in front of the CCTV footage and narrates as customers appear to stuff items into bags, pockets, and in some cases, their pants.

In one clip, as a group of young people move through the store, appearing to take items off the shelves and filling their pockets, Mr Drake comments on one member of the group, who is taking items from the shelves and placing them inside a Coles bag under his hoodie.

'This guy’s got more stuff stuffed in that bag than Santa in his sack,' he said.

'This person has been in our stores five times in the last month,' Mr Drake added.


He then commented on another member of the group and said: 'Check out this eshay stuffing Ferreros in his pants.'

You can watch the full clip below:



While some have criticised the Adelaide businessman for his approach, Mr Drake said he did not believe he was mocking the needy.

'I have people that say, “You shouldn’t be saying this, you’re a person of privilege … they’re just trying to feed their families.”' he said.

'They are not trying to feed their families with wagyu and grass-fed Angus pure steaks, the products are taken and sold on other marketplaces,' he explained. 'If people are in need, go see a charitable organisation to help you out.'


Mr Drake said theft across his 65 supermarkets costs the business more than $10 million each year.

You can watch his segment on A Current Affair below:



Understanding Shoplifting: Reasons, Common Stolen Items, Demographics

Shoplifting is not a new problem—businesses have faced this hurdle for decades, with varying degrees of impact and strategies to combat it.

Research into the reasons why people shoplift has consistently shown that it often stems from a variety of factors, not just pure necessity or criminal thrill. Commonly cited reasons include drug addiction, compulsive behaviour, peer pressure, or the thrill of attempting to ‘get away with it’. At its core, it is generally a symptom of more significant societal issues rather than individual flaws.


Likewise, the items usually stolen aren't always what one might first assume. While fresh produce and other daily necessities are frequently shoplifted, high-cost luxury items like beauty products, electronic gadgets, and premium grocery items like wagyu beef also find their way into the pockets of shoplifters. The potential resale value of these items drives some thefts, as suggested by Mr Drake.

Diving into the demographics of shoplifters paints an even broader picture. Shoplifters can be found in every age group, from teens grabbing a pack of gum for a dare to pensioners simply trying to feed themselves.

Key Takeaways

  • John-Paul Drake, the boss of Drakes Supermarkets, has been using social media to catch and mock shoplifters.
  • Drake calls the clips 'customer magic' and showed CCTV footage of customers stealing items with his sarcastic narration.
  • Despite some criticism for his approach, Drake maintains that he is not mocking those in need, and that shoplifters are often stealing expensive items to resell, not to feed their families.
  • Theft across Drake’s 65 supermarkets is reportedly costing the business more than $10 million a year.

What do you think, folks? Have you ever experienced seeing a shoplifter in action? And do you think Mr Drake’s approach is going too far? Let us know in the comments below!

I think Mr Drake is doing a fantastic job.

There is no excuse for stealing.

There are places set up to help those who need food.


If I recognised any of those shoplifters I would report them to police.

If any of those shoplifters were my children I would make them pay for everything they took and more.

Too many excuses for those who do the wrong thing these days.

Drug addicts are the ones who decide to take drugs. That is their decision. Yet
When they commit crimes they use drug taking as an excuse.

We need to look after the poor victims.
Not criminals.
 
They can keep you there if they are security until the police arrive. I worked security for Coles in Melbourne in the late 70's - in the city stores thru to the Dandenong's - staff as well as shoppers. In the trouble stores we worked with a partner ( we were known as floor walkers - you would be very surprised at who lifted stuff even back then and at times it could be dangerous - nothing has changed these days unfortunately. Sometimes we spent more time in court than we did instore. I used to work a lot with the boss on staff jobs ( mainly liquor) he liked working with me because I was tall and he was short and could stand in front of me or side and watch over my shoulder - we did have a laugh or two.
I think things have changed , Rebel are not aloud to attain or search a person
 
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My 20 year old son works weekend at a rebel store in Sydney.

They have had alot of shop lifting recently and in one particular incident, 3 weeks ago they had a Moslem woman fully covered and wearing hijab. Staff saw her putting items under but unfortunately she left the store before Westfield's security got to her

The rebel staff are not allowed to search her or stop her from leaving the store.

Last Saturday she returned so security was straight away notified and were waiting outside the store. She was then accompanied to the security room.

What Rebel found out was this was actually a male the clothes he had on was his mother's.

This is something that always eeked me when I would use a public bathroom and a fully covered lady would be in there . I said to a friend how do we know who is actually under there and that maybe they needed to at least uncover their face in a rest room
That's a bone of contention with motorbike riders. They have to remove their helmets when going into a bank etc.
 
CCTV Pictures blown up to poster size attached to the store fronts.

Name or at the least display and shame with a caption like:

'Have you seen him/her in our store?'

And

'Keep your eyes peeled, they may be here now'.
Pubic Transport Victoria has something similar at some railway stations. They have photos of people who are wanted for committing an offence on their services with the usual "if you have seen this person, contact Crimestoppers on 1300 blah blah blah". When the offence is proven, they usually state that they have been arrested.
 
I get that something needs to be done but my dear friend was shamed and humiliated after her face was plastered all over Facebook with a caption to the effect…who knows this light fingered granny? She hadn’t stolen a damned thing and was able,the following day,to go in and prove it but the store refused to take her photo down until she came in. They posted it at 6 pm and they reopened the following day. Her very large family of brothers sisters,children,grandchildren and great grandchildren all saw the post and were all horrified by it. The store owner didn’t even offer an apology. She hardly goes out now,she’s so ashamed.
She has strong cause for legal action for defamation.Stores who do these are accusing people without proof and need to be careful.
 
It’s a dilemma faced by businesses all over the world—how to prevent shoplifting.

For one supermarket boss, the answer is taking to social media and making a mockery of the shoplifters.


Since 2021, John-Paul Drake, who runs Drakes Supermarkets, has been using social media to try and find those who steal from his stores. He calls the clips 'customer magic'––because like a magician, the customer in question is making an item 'disappear'.


View attachment 27916
John-Paul Drake from Drakes Supermarket has been using social media to catch those who steal from his stores. Image source: Drakes Supermarket.


The videos are popular—generating tens of thousands of views online. In the clips, Mr Drake appears in front of the CCTV footage and narrates as customers appear to stuff items into bags, pockets, and in some cases, their pants.

In one clip, as a group of young people move through the store, appearing to take items off the shelves and filling their pockets, Mr Drake comments on one member of the group, who is taking items from the shelves and placing them inside a Coles bag under his hoodie.

'This guy’s got more stuff stuffed in that bag than Santa in his sack,' he said.

'This person has been in our stores five times in the last month,' Mr Drake added.


He then commented on another member of the group and said: 'Check out this eshay stuffing Ferreros in his pants.'

You can watch the full clip below:



While some have criticised the Adelaide businessman for his approach, Mr Drake said he did not believe he was mocking the needy.

'I have people that say, “You shouldn’t be saying this, you’re a person of privilege … they’re just trying to feed their families.”' he said.

'They are not trying to feed their families with wagyu and grass-fed Angus pure steaks, the products are taken and sold on other marketplaces,' he explained. 'If people are in need, go see a charitable organisation to help you out.'


Mr Drake said theft across his 65 supermarkets costs the business more than $10 million each year.

You can watch his segment on A Current Affair below:



Understanding Shoplifting: Reasons, Common Stolen Items, Demographics

Shoplifting is not a new problem—businesses have faced this hurdle for decades, with varying degrees of impact and strategies to combat it.

Research into the reasons why people shoplift has consistently shown that it often stems from a variety of factors, not just pure necessity or criminal thrill. Commonly cited reasons include drug addiction, compulsive behaviour, peer pressure, or the thrill of attempting to ‘get away with it’. At its core, it is generally a symptom of more significant societal issues rather than individual flaws.


Likewise, the items usually stolen aren't always what one might first assume. While fresh produce and other daily necessities are frequently shoplifted, high-cost luxury items like beauty products, electronic gadgets, and premium grocery items like wagyu beef also find their way into the pockets of shoplifters. The potential resale value of these items drives some thefts, as suggested by Mr Drake.

Diving into the demographics of shoplifters paints an even broader picture. Shoplifters can be found in every age group, from teens grabbing a pack of gum for a dare to pensioners simply trying to feed themselves.

Key Takeaways

  • John-Paul Drake, the boss of Drakes Supermarkets, has been using social media to catch and mock shoplifters.
  • Drake calls the clips 'customer magic' and showed CCTV footage of customers stealing items with his sarcastic narration.
  • Despite some criticism for his approach, Drake maintains that he is not mocking those in need, and that shoplifters are often stealing expensive items to resell, not to feed their families.
  • Theft across Drake’s 65 supermarkets is reportedly costing the business more than $10 million a year.

What do you think, folks? Have you ever experienced seeing a shoplifter in action? And do you think Mr Drake’s approach is going too far? Let us know in the comments below!

How can you criticise a business owner who is shaming a thief? Seriously! Catch them and send them to jail...or that outback juvenile training camp that has been recently suggested in Queensland. Good on you Drakes!!!
 
It’s a dilemma faced by businesses all over the world—how to prevent shoplifting.

For one supermarket boss, the answer is taking to social media and making a mockery of the shoplifters.


Since 2021, John-Paul Drake, who runs Drakes Supermarkets, has been using social media to try and find those who steal from his stores. He calls the clips 'customer magic'––because like a magician, the customer in question is making an item 'disappear'.


View attachment 27916
John-Paul Drake from Drakes Supermarket has been using social media to catch those who steal from his stores. Image source: Drakes Supermarket.


The videos are popular—generating tens of thousands of views online. In the clips, Mr Drake appears in front of the CCTV footage and narrates as customers appear to stuff items into bags, pockets, and in some cases, their pants.

In one clip, as a group of young people move through the store, appearing to take items off the shelves and filling their pockets, Mr Drake comments on one member of the group, who is taking items from the shelves and placing them inside a Coles bag under his hoodie.

'This guy’s got more stuff stuffed in that bag than Santa in his sack,' he said.

'This person has been in our stores five times in the last month,' Mr Drake added.


He then commented on another member of the group and said: 'Check out this eshay stuffing Ferreros in his pants.'

You can watch the full clip below:



While some have criticised the Adelaide businessman for his approach, Mr Drake said he did not believe he was mocking the needy.

'I have people that say, “You shouldn’t be saying this, you’re a person of privilege … they’re just trying to feed their families.”' he said.

'They are not trying to feed their families with wagyu and grass-fed Angus pure steaks, the products are taken and sold on other marketplaces,' he explained. 'If people are in need, go see a charitable organisation to help you out.'


Mr Drake said theft across his 65 supermarkets costs the business more than $10 million each year.

You can watch his segment on A Current Affair below:



Understanding Shoplifting: Reasons, Common Stolen Items, Demographics

Shoplifting is not a new problem—businesses have faced this hurdle for decades, with varying degrees of impact and strategies to combat it.

Research into the reasons why people shoplift has consistently shown that it often stems from a variety of factors, not just pure necessity or criminal thrill. Commonly cited reasons include drug addiction, compulsive behaviour, peer pressure, or the thrill of attempting to ‘get away with it’. At its core, it is generally a symptom of more significant societal issues rather than individual flaws.


Likewise, the items usually stolen aren't always what one might first assume. While fresh produce and other daily necessities are frequently shoplifted, high-cost luxury items like beauty products, electronic gadgets, and premium grocery items like wagyu beef also find their way into the pockets of shoplifters. The potential resale value of these items drives some thefts, as suggested by Mr Drake.

Diving into the demographics of shoplifters paints an even broader picture. Shoplifters can be found in every age group, from teens grabbing a pack of gum for a dare to pensioners simply trying to feed themselves.

Key Takeaways

  • John-Paul Drake, the boss of Drakes Supermarkets, has been using social media to catch and mock shoplifters.
  • Drake calls the clips 'customer magic' and showed CCTV footage of customers stealing items with his sarcastic narration.
  • Despite some criticism for his approach, Drake maintains that he is not mocking those in need, and that shoplifters are often stealing expensive items to resell, not to feed their families.
  • Theft across Drake’s 65 supermarkets is reportedly costing the business more than $10 million a year.

What do you think, folks? Have you ever experienced seeing a shoplifter in action? And do you think Mr Drake’s approach is going too far? Let us know in the comments below!
 
I for one have no problem with what he is doing and it was on the tv news and yes footage goes to police and they have had a good arrest rate for repeat offenders but unfortunately they are only getting a slap accross the wrist when they face court.
 
Does anybody really know the policies and procedures for Muslims who wear hijabs, nijabs, whodads or whatever into a financial institution?

I, for one, am prohibited from wearing a motorcycle helmet in such instances.

It's a case of the purpose of identity. So why not these "hijabists"?
The law should apply to everyone, muslims should not be any different.
 
We shop at Drakes all the time. Good on him for trying to stop lifting as it would help him lower the prices on some items. As for people wearing a full head covering, it should be BANNED in Australia regardless of one's following.
Totally agree after all this is Australia if you don’t like our laws leave you won’t be missed.
 
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If you spend a few moments watching behaviour, you can pretty much tell something is on the boil.
Hubby and I were at a shop that sold kitchenware. In walked 4 young lads, I would guess early teens.
They were huddled in the aisles and started picking up, putting down, over and over. Very obvious they were up to something.
I went to a staff member and said quietly, keep your eye out on those 4. She nodded, walked over to them and offered her help and didn't leave their eyesight until they left the store. At least they didn't get away with anything there.
That's the thing about multi-store centres. There is always a lot going on. I cannot even imagine what gets the 5 finger discount around Xmas.
 
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I think things have changed , Rebel are not aloud to attain or search a person
No staff are not allowed to approach or search - if they have security staff they should call them and let them handle it. Also you stop them outside the store then if they have the goods it is theft. I followed a lady in Melbourne thru 5 stores and when we stopped her everything she had on including bra and knickers were stolen - police were called by staff in Myers and were told I was shadowing her thru the stores and they met up with us before she entered David Jones. Most of us in store security knew of each other - we were always tracking thieves thru the stores most days. There is a right way to do the job as you will have to give evidence in court and is you don't abide by the rules of engagement the courts came down hard.
 

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