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Government official faces heat over building concerns. Is this office accessible enough for Aussies?

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Government official faces heat over building concerns. Is this office accessible enough for Aussies?

MP office.PNG Government official faces heat over building concerns. Is this office accessible enough for Aussies?
Disability advocates call for more accessible spaces in government offices, especially in the Health Minister's office. Image Credit: Shane Hryhorec

When you can't even ring the doorbell to get into a government building, you know there's a serious problem with accessibility planning.



Australia's Health and Disability Minister Mark Butler has found himself in the spotlight over concerns that some government facilities may not be meeting basic accessibility standards that many of us take for granted.




Mark Butler serves as both Minister for Health and Ageing and Minister for Disability and the National Disability Insurance Scheme (NDIS), making accessibility issues squarely within his wheelhouse.



The dual role puts him at the centre of ensuring Australia's 4.4 million people with disability can access the services they need without unnecessary barriers.


The accessibility challenge facing Australia

The issue highlights a broader problem across Australia where the NDIS has grown incredibly fast and created new markets, which have impacted and distorted other parts of the health and social care ecosystem. But while services expand, basic infrastructure accessibility sometimes lags behind.



For many Australians over 60, accessibility isn't just about wheelchairs—it encompasses everything from hearing loops for hearing aids to clear signage for those with vision impairments, and yes, even something as basic as a functioning doorbell that people can actually reach and use.




Your accessibility rights in Australia



  • All new public buildings must comply with Disability Discrimination Act standards

  • Government facilities should provide equal access regardless of ability

  • You can make complaints through the Australian Human Rights Commission

  • Many accessibility features benefit everyone, not just people with disability



Butler's challenging portfolio

The minister's plate is certainly full. Recent media appearances show Butler addressing fraud in the NDIS, with the National Audit Office concluding that prior to 2024, the NDIS lacked basic prevention controls for fraud and non-compliance, with Australians rightly appalled by stories about fraudsters ripping off taxpayers and people with disability.



But while tackling fraud is crucial, advocates argue that basic accessibility compliance shouldn't take a back seat. After all, what's the point of having comprehensive disability services if people can't even get through the front door of government buildings?



The minister has been transparent about the challenges facing the disability sector. He acknowledges that while the NDIS job isn't done, the scheme is entering its adolescence—a period involving the maturing of services, but also full of risks that things will run off the rails without supervision and management.




What This Means For You


Many accessibility improvements benefit everyone. Ramps help not just wheelchair users but people with walking frames, mobility scooters, and parents with prams. Clear signage helps those with vision problems navigate more easily. Proper doorbells and entry systems ensure everyone can access services independently, maintaining dignity and autonomy.




The Australian Human Rights Commission reports that accessibility complaints often come from older Australians who've developed mobility, vision, or hearing challenges later in life. These aren't just 'nice to have' features—they're legal requirements under federal legislation.



For the over-60s, accessibility barriers can mean the difference between independence and dependence, between accessing services directly or needing to rely on others for help.


Recent policy developments

Butler's recent focus on investing more than $500 million to build NDIS capacity and launching more than 600 investigations into suspected fraud [5] shows the government is taking disability services seriously from a financial integrity perspective.



However, disability advocates argue that while preventing fraud is essential, ensuring basic accessibility compliance is equally crucial. After all, the most honest disability service in the world is useless if people can't physically access it.




'The scheme is entering its adolescence—a period full of risks that things will run off the rails without supervision and management.'

- Minister Mark Butler, health.gov.au




MP office 2.PNG
Disability advocate Shane Hryhorec poses in front of the office and the lack of wheelchair-friendly entrances. Image Credit: Shane Hryhorec

Looking ahead

Butler has acknowledged that more needs to be done to protect the NDIS and the people who rely on it, requiring much more robust market stewardship, including a well-calibrated system of provider registration. But advocates suggest this market stewardship should extend to basic accessibility compliance for all facilities receiving government funding.



The minister faces the complex task of balancing fraud prevention, service expansion, and basic accessibility compliance across a sector that touches millions of Australians.



For those over 60, many of whom may develop accessibility needs as they age, getting this balance right isn't just good policy—it's essential for maintaining independence and dignity.




Know your accessibility rights



    If you encounter accessibility barriers at government facilities:


  • Document the problem with photos if possible

  • Contact the facility manager first

  • File a complaint with the Australian Human Rights Commission if needed

  • Contact your local federal MP's office for assistance

  • Remember: accessibility is a legal requirement, not a favour.





As Australia continues to grapple with an ageing population and growing awareness of disability rights, ensuring basic accessibility compliance isn't just about following the law—it's about creating an inclusive society where everyone can participate fully, regardless of their physical capabilities.



Have you encountered accessibility barriers when trying to access government services? We'd love to hear your experiences and any tips you have for navigating these challenges. Share your story in the comments below.



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The shortcomings of Shorten saw him slither out the moneypit NDIS door, leaving a rorted, abjectly flawed, unregulated debacle; handing the silver platter to the “Man servant”; the smiling assassin of rights and a further enabler of right royal rorting and abuse😡
 
The shortcomings of Shorten saw him slither out the moneypit NDIS door, leaving a rorted, abjectly flawed, unregulated debacle; handing the silver platter to the “Man servant”; the smiling assassin of rights and a further enabler of right royal rorting and abuse😡
Love your word magic! You said it beautifully. Sad that it's so true.
 
NDIS is disaster. Mega millions are being thrown at people with minor or fabricated disabilities, including children in wealthy families. Why isn't it means tested? That would be the first reform I would implement if I had the power. All other welfare is means tested. As one mother said, "It seems brutally unfair that my sister gets a doctor to say her kids are ADHD and even though they appear no different to mine, and her family income is much higher than ours, taxpayers pay for their trampoline and 'educational toys' and consultations with a shrink, while I have to pay for everything for my kids - who, thankfully, don't need a shrink because they are loved and sensibly disciplined, unlike her brats who are neglected while she and her husband club and party."

The second reform would be to appoint independent assessors. It's way too easy to pay a doctor for a convenient assessment. I know honest folk who are not getting much help at all despite a genuine need, but on the other hand I know several who have nothing much wrong with them at all but are getting huge amounts to pay for luxuries most of us can't afford and they wouldn't even consider paying for if the taxpayer wasn't funding them.

What worries me most, though, is the increase in disability that I think is down to medical malpractice driven by drug company greed. Kids are being put on drugs for ADHD or depression when sensible discipline and proper parental attention is all they need. Interfering too much with nature in human reproduction is producing more babies with disabilities. We know for certain that particular vaccines and drugs have hideous side effects, often causing permanent disability, yet they are still peddled with 'safe and effective' claims. Often, much safer and less costly remedies are available but are not offered or are even sometimes banned because of patents and profits.

And then, yes, there is the stupidity of bureaucrats who ignore the simple things like making sure buildings are accessible. Geez, even the abled appreciate a ramp, a doorbell that's visible and easy to reach, clear signage on lifts, etc. One thing that really annoys me - and I've written several times to Ministers suggesting it must contribute to traffic jams and even accidents - is the lack of clear street signs and numbers on buildings. How hard would it be to legislate that all businesses must display their address (number and street name) clearly on the front of their building?
 
NDIS was supposed to help those that needed it, but the greed and dishonesty of some people made sure others couldn't get the help they needed. When the government implement services, some people have the mindset of "It's the Government we will get as much as we can" they don't think about anyone else. That causes the blowouts in the funding. My sister worked for a couple that got the NDIS and the person getting it wasn't as disabled as the wife made out. So there is a major breakdown in the system that was designed to help people with genuine needs.
 
it is a rort. same as aged care and its services. charges for a simple installation are disgustingly high.
 
Who are the idiots granting it to those that don't need it and declining it to those that do? I mean what the hell! Change the people making the decisions to start with and get some consistent rulings in place across the board. Surely it can't be that hard. Fortunately I have bad nothing to do with the NDIS apart from a family who have a very severely special needs son and the hoops they had to jump through and paperwork and that used up a good portion of the funds supposedly. What's the point of that?
 
It is better than 20 years ago but there is still a long way to go for all public buildings to be accessible. Some builders think that a ramp (read hill) is fine just covering some steps - no hand rail, no turning area for a wheelchair and the heaviest door that not even most older standing people could open. It's 2025 - surely we can do better than this and other users will appreciate it too.
 
Who are the idiots granting it to those that don't need it and declining it to those that do? I mean what the hell! Change the people making the decisions to start with and get some consistent rulings in place across the board. Surely it can't be that hard. Fortunately I have bad nothing to do with the NDIS apart from a family who have a very severely special needs son and the hoops they had to jump through and paperwork and that used up a good portion of the funds supposedly. What's the point of that?
To some of the people working in NDIS it's just a job! Once they have that mindset the other person who really needs it is categorised the same as everyone else. So the help they really need isn't the help they get. Yes an overhaul is needed but the people that have the experience get dejected knowing they are fighting a system that's not fair. I have a friend working in the NDIS and she is looking at walking away as she has said there is too many bogus people applying for NDIS and getting it. So until we can get rid of dishonest people, anything that is there to help people will be rorted by the not so honest.
 
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The NDIS exists because people with permanent and significant disabilities often face massive lifelong barriers, e.g. physical, financial, and social — that most of us can’t begin to understand. Means testing might make sense for general welfare, but disability isn't just a financial inconvenience. Rich or poor, disability can impose 24/7 care needs, ongoing therapies, home modifications, or assistive tech that costs tens or hundreds of thousands of dollars over a lifetime. Are we really going to tell a family that because they earn more, they can cover that alone? How is that not punishment by circumstance? The NDIS is like Medicare for disability — would you want your healthcare means tested too? It is not welfare - it is an insurance scheme.
The anecdote about “brats” being diagnosed with ADHD because of poor parenting is exactly the kind of attitude that fuels stigma and keeps people from seeking help. Neurodivergent conditions aren’t always visible, and they’re not diagnosed on a whim. If a doctor signs off on it, there’s a process behind that.
Please tell me what systems do not have a certain percentage “rorting’ the system ? - just one will do??. The assertion the system is flooded with fakes while people with genuine needs are “honest folk” being left out is an "either-or" fallacy, based on what?…a moral judgement? I really don’t think your comment is being “brutally honest” - I would say more like a put-down on vulnerable people because their support offends your sense of entitlement or fairness. NDIS was rolled out quickly to fill the urgent gap of assistance for those that need it. Nothing is perfect - a work in progress and in the process of being addressed. When you look at the cost and whinge - think about what other services (both state and federal) have been gathered into ONE system now. The cost benefits - also hard to put a $ figure on - but think social and medical costs saved due to assistance gained. Thousands of lives have been changed for the better.
The NDIS makes up about 1.6% of GDP, similar to what other developed nations spend on disability.
It currently costs less than what the aged pension costs annually. How about we support the fixing/refining the system and not criticising or calling it a rort/scam for goodness sake! So easy to throw stones huh?
 
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I have a Friend who has MS. We worked in Community Age Care. She went to the NDIS Agency in our area and got no response. As we were aware of how the system works (this was when NDIS first was introduced) she went to our Local Representative and finally got the help she needed. At first it was mainly a ramp built, but of course as time went on, she needed more assistance and grab rails etc. So if anyone has problems, go to your local Political Representative and get them to work for you.
 
The NDIS exists because people with permanent and significant disabilities often face massive lifelong barriers, e.g. physical, financial, and social — that most of us can’t begin to understand. Means testing might make sense for general welfare, but disability isn't just a financial inconvenience. Rich or poor, disability can impose 24/7 care needs, ongoing therapies, home modifications, or assistive tech that costs tens or hundreds of thousands of dollars over a lifetime. Are we really going to tell a family that because they earn more, they can cover that alone? How is that not punishment by circumstance? The NDIS is like Medicare for disability — would you want your healthcare means tested too? It is not welfare - it is an insurance scheme.
The anecdote about “brats” being diagnosed with ADHD because of poor parenting is exactly the kind of attitude that fuels stigma and keeps people from seeking help. Neurodivergent conditions aren’t always visible, and they’re not diagnosed on a whim. If a doctor signs off on it, there’s a process behind that.
Please tell me what systems do not have a certain percentage “rorting’ the system ? - just one will do??. The assertion the system is flooded with fakes while people with genuine needs are “honest folk” being left out is an "either-or" fallacy, based on what?…a moral judgement? I really don’t think your comment is being “brutally honest” - I would say more like a put-down on vulnerable people because their support offends your sense of entitlement or fairness. NDIS was rolled out quickly to fill the urgent gap of assistance for those that need it. Nothing is perfect - a work in progress and in the process of being addressed. When you look at the cost and whinge - think about what other services (both state and federal) have been gathered into ONE system now. The cost benefits - also hard to put a $ figure on - but think social and medical costs saved due to assistance gained. Thousands of lives have been changed for the better.
The NDIS makes up about 1.6% of GDP, similar to what other developed nations spend on disability.
It currently costs less than what the aged pension costs annually. How about we support the fixing/refining the system and not criticising or calling it a rort/scam for goodness sake! So easy to throw stones huh?
Dear member Knell. Good evening. Thankyou for your post. Dear member, until you suffer a disability and ask the NDIS for help, and then get rejected, I wonder what you post would look like then. It is easy to praise the work of NDIS, but until you beg for financial help to the NDIS, to help you with your disability needs, and then get told that they can not help you because it is not a life threatening illness, your opinion on the issue of NDIS , becomes meaningless. People have to be on their dieing bed to get assistance from NDIS. There are people who work in the NDIS administration , that have no concept of what difficulties that disabled people go through day and night 24/7. It is shameful and disgusting that the government can not identify who genuinely needs NDIS assistance, and which are the false claims. I have asked for assistance for a chairlift, to get to my room, as I can not stand up or walk without the assistance of a walker. My specialist and GP and therapists have all provided documentation regarding my disability and what did NDIS say. Well, they told me that because it was not a life threatening issue and maybe one day I might be able to walk, that they can not help me with financial assistance for a chairlift. Our option was then to sell the house or turn the sitting room into a bedroom, which my husband then did. There is corruption in every cornerof the world where money is involved. But corruption occurrs in places where the disabled need some finance to live with dignity, and some comfort, due to on going pain, what can one say other than, please don't tell us what the NDIS do in terms of financial assistance, unless you have a disability, or are looking after a person with a disability. Have a good evening. 🙏🦋
 

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