Navigating the bustling environment of an airport can be a daunting experience for many, but for those with hidden disabilities, the challenge is often magnified. Hidden disabilities, which include conditions like autism, dementia, anxiety, and low vision, may not be immediately apparent to others, making it difficult for individuals to receive the understanding and assistance they need. Recognizing this, several of Australia's major airports have introduced a compassionate and innovative solution: the Sunflower Lanyard Program.

The Sunflower Lanyard Program, inspired by a successful initiative in the United Kingdom, is a discreet yet effective way for travelers with hidden disabilities to signal to airport staff that they may require additional support. By wearing a lanyard adorned with a simple sunflower design, passengers can subtly indicate their need for help without having to disclose personal details about their condition.

This program is a game-changer for many, offering a newfound sense of dignity and independence while traveling. Let's explore how some of Australia's major airports are implementing this initiative and what additional services they provide to ensure a smooth and comfortable journey for all travelers.

Several Australian airports implemented a new programme for people with hidden disabilities. Credit: Shutterstock

Adelaide Airport has embraced the Sunflower Lanyard Program with open arms. Travelers can contact the airport in advance to receive a Hidden Disabilities lanyard and an Adelaide Airport Assistance Plan. The lanyard grants access to an assistance lane during security screening, where staff are trained to be particularly sensitive to the wearer's needs. Additionally, Adelaide Airport is home to Elmo, a facility dog who provides comfort and support to travelers during business hours.

Melbourne Airport's International Terminal staff are also trained to recognize and respond to the needs of travelers wearing the Hidden Disability lanyard. They provide lanyards, Sensory Maps to navigate high- and low-sensory areas, and Social Stories that guide passengers through the processes of departure and arrival.

Sydney Airport offers a comprehensive support system for those with hidden disabilities, including diligent staff, volunteer Airport Ambassadors, and a range of facilities such as an Assistance Animal Relief Area, Changing Places facility, Hearing Loops, TTY phones, and Sensory Maps. Lanyards can be collected at designated points within the airport.

Brisbane Airport's commitment to accessibility is evident in their willingness to assist travelers at any stage of their journey. They offer an Accessibility Journey Planner and Hidden Disabilities lanyards, ensuring that every traveler's experience is tailored to their individual needs.

Gold Coast Airport goes the extra mile to ensure a comfortable transit for travelers with hidden disabilities. Priority lanes for security screening, trained Security team members, Hidden Disabilities Guides, Terminal Sensory Maps, Social Stories, and an Airport Activity Book are just some of the resources available. Additionally, travelers might encounter an AmbassaPAW Therapy Dog volunteer on Wednesdays or Thursdays.

For those planning to travel, here are some bonus tips to enhance your air travel experience with hidden disabilities:

- Contact the airport well in advance to request a Hidden Disabilities lanyard. This can usually be done through a simple form on the airport's website.
- Remember that Hidden Disabilities lanyards are reusable. You can keep yours for future travel and use it at other participating airports.
- Communicate with your airline as well as the airport about any additional assistance you may need, such as escorting to your gate or help with baggage.
- Even if an airport doesn't have a specific Hidden Disabilities program, they may offer other resources to assist you. For example, Hobart Airport provides Social Stories online and tailored advice for people with hidden disabilities.

The introduction of the Sunflower Lanyard Program is a significant step forward in making air travel more accessible and less stressful for individuals with hidden disabilities. It's a testament to the growing awareness and inclusivity in our society, ensuring that everyone has the opportunity to travel with comfort and confidence.

Key Takeaways

• Several Australian airports have introduced the Sunflower Lanyard programme for passengers with hidden disabilities.
• Those with hidden disabilities can wear the lanyard to discreetly signal to airport staff that they may require additional assistance.
• Airports like Adelaide, Melbourne, Sydney, Brisbane and Gold Coast have specific measures in place to assist these passengers.
• Travellers with hidden disabilities are encouraged to contact airports in advance to request a lanyard and to make use of the additional support services provided.

We at the Seniors Discount Club applaud these airports for their initiative and encourage our members to take advantage of these services. Have you or a loved one used the Sunflower Lanyard Program or similar services while traveling? Share your experiences in the comments below and let us know how it impacted your journey. Together, we can continue to foster a supportive community for all travelers.

 

[chinkapook]

I think the sunflower program is a great idea. I have anxiety and vertigo and have lost confidence now when I am alone. My support worker helps me a lot which is good

 

[natalielocket]

I just wish it was available a few years ago. My Husband, since passed, often needed assistance, I did manage to get someone the last time he flew. I would often send him over earlier, if holidaying in NZ, as I was still working. His Son could organise from Auckland end for his Father. Difficult from Brisbane end at the time. Well done Airports to get this service started.

 

[Jest]

what a brilliant idea.