Delivery mishap spreads online, fueling debate: 'It's becoming a joke'
- Replies 28
In an age where online shopping has become as routine as a morning cuppa, Australians expect a certain level of service regarding parcel delivery.
But what happens when that service falls so short that it becomes laughable?
That's precisely what one Aussie experienced, and it has sparked a conversation about the state of delivery services in the country.
'It's becoming a joke,' said the frustrated customer, whose delivery driver was caught on camera in what can only be described as an appalling attempt at parcel delivery.
The incident, which has since gone viral, shows a delivery van pulling up to a residence, idling for a few moments, and then driving away without the driver ever attempting to deliver the package.
This isn't just a one-off incident. Many Australians can relate to it, raising questions about the accountability of delivery drivers and the companies that employ them.
The customer's exasperation is palpable as they recount the driver's habitual negligence: 'And now I have to pick it up as there was "no safe place to leave it." How about you get out of your f****** van and ring the doorbell you were captured on?'
'And of course, there's nowhere to make a proper complaint and post office staff say "We can't do anything as they are contractors"...this woman does this every single time. One time, she pulled up outside. Sat there for 15 minutes, then drove off.'
'She should be fired.'
'Rant over. Thanks.'
The video, which was shared on social media, has attracted a chorus of sympathisers who share the customer's outrage.
Commenters are dismayed by the driver's lack of effort and the apparent parking violations captured in the footage.
The driver's actions—or lack thereof—have led many to call for her dismissal.
The community's response has been solidarity, with many urging the customer to lodge a formal complaint. 'Post a complaint…Doesn't matter that it is a contractor, AusPost contracts the contractor. You have evidence that is gold,' advised one commenter.
Others shared their success stories of holding delivery services accountable, suggesting that a well-documented complaint can lead to change.
Australia Post, the nation's postal service, has responded to the uproar by reiterating its commitment to customer satisfaction.
'Australia Post has strict protocols for delivery drivers, requiring them to knock three times, wait 30 seconds and take a photo of the front door or intercom,' a spokesperson stated.
'Customers with delivery concerns are encouraged to contact us on 13 POST (13 7678) so we can investigate.'
But this incident begs the question: Are these protocols enough? And what measures are in place to ensure that contractors adhere to them?
It's clear that the trust between consumers and delivery services is fragile, and incidents like this do little to mend it.
For our readers at the Seniors Discount Club, reliable delivery is more than a convenience—it's a necessity.
Whether you need medication, mobility aids, or weekly groceries, having a dependable postal service is crucial.
That's why we encourage you to report any delivery issues promptly. Your voice matters and can lead to improvements that benefit the entire community.
In other news, an Australia Post customer shared a video of a postie skipping express parcel delivery in Auchenflower, Brisbane.
The video captured the driver snapping a photo of the letterbox instead of delivering the package. You can read more about it here.
Credit: Reddit
Have you experienced similar delivery service failures? What actions did you take, and were they effective? Share your stories in the comments below, and let's work together to ensure our delivery services are held to the standard we deserve.
But what happens when that service falls so short that it becomes laughable?
That's precisely what one Aussie experienced, and it has sparked a conversation about the state of delivery services in the country.
'It's becoming a joke,' said the frustrated customer, whose delivery driver was caught on camera in what can only be described as an appalling attempt at parcel delivery.
The incident, which has since gone viral, shows a delivery van pulling up to a residence, idling for a few moments, and then driving away without the driver ever attempting to deliver the package.
A video of a delivery driver skipping delivery was shared online. Credit: Reddit
This isn't just a one-off incident. Many Australians can relate to it, raising questions about the accountability of delivery drivers and the companies that employ them.
The customer's exasperation is palpable as they recount the driver's habitual negligence: 'And now I have to pick it up as there was "no safe place to leave it." How about you get out of your f****** van and ring the doorbell you were captured on?'
'And of course, there's nowhere to make a proper complaint and post office staff say "We can't do anything as they are contractors"...this woman does this every single time. One time, she pulled up outside. Sat there for 15 minutes, then drove off.'
'She should be fired.'
'Rant over. Thanks.'
Commenters are dismayed by the driver's lack of effort and the apparent parking violations captured in the footage.
The driver's actions—or lack thereof—have led many to call for her dismissal.
The community's response has been solidarity, with many urging the customer to lodge a formal complaint. 'Post a complaint…Doesn't matter that it is a contractor, AusPost contracts the contractor. You have evidence that is gold,' advised one commenter.
Others shared their success stories of holding delivery services accountable, suggesting that a well-documented complaint can lead to change.
Australia Post, the nation's postal service, has responded to the uproar by reiterating its commitment to customer satisfaction.
'Australia Post has strict protocols for delivery drivers, requiring them to knock three times, wait 30 seconds and take a photo of the front door or intercom,' a spokesperson stated.
'Customers with delivery concerns are encouraged to contact us on 13 POST (13 7678) so we can investigate.'
But this incident begs the question: Are these protocols enough? And what measures are in place to ensure that contractors adhere to them?
It's clear that the trust between consumers and delivery services is fragile, and incidents like this do little to mend it.
For our readers at the Seniors Discount Club, reliable delivery is more than a convenience—it's a necessity.
Whether you need medication, mobility aids, or weekly groceries, having a dependable postal service is crucial.
That's why we encourage you to report any delivery issues promptly. Your voice matters and can lead to improvements that benefit the entire community.
In other news, an Australia Post customer shared a video of a postie skipping express parcel delivery in Auchenflower, Brisbane.
The video captured the driver snapping a photo of the letterbox instead of delivering the package. You can read more about it here.
Credit: Reddit
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