In today's world of convenience, many people opt for at-home options instead of venturing out.

However, relying on outside services hasn't come without challenges, sparking mixed experiences for businesses and customers.

While some enjoy the ease and accessibility, others have faced unexpected issues that raise questions about the system’s reliability.


Recently, a social media user's post brought to light an incident that has sparked widespread discussion and outrage.

The post, which has since been deleted, detailed an 'infuriating' act by an UberEats driver that a vigilant restaurant employee exposed.

According to the note in the social media poster's order, the UberEats driver picked up the customer's food, which was already prepared and ready for delivery.


Instead of delivering it immediately, the driver decided to have lunch at the restaurant first.

Recognising the potential delay and impact on food quality, the restaurant staff took it upon themselves to remake the order fresh for the customer.

‘Hi, your UberEats driver ate lunch in our store when your order was already ready to go,’ the note candidly advised the customer.

‘I’ve remade it fresh. Give him 1 star.’


This act of transparency and customer care by the restaurant staff was met with praise from social media.

Many commenters appreciated the restaurant's effort to ensure a great customer experience despite the driver's lack of professionalism.

‘I get that everyone that has to eat but maybe not take an order while you do so, or take your order to go along with the one you’re delivering,’ one said.

‘These drivers have the ability to literally make their own schedules too, I don't see why dude couldn't just finish an order and spend the next half hour eating before accepting another one,’ another echoed.

The incident also opened the floodgates for others to share their delivery driver horror stories.

‘I've had someone take a bite of my food. At that point, just eat the whole thing,’ one shared his sentiments.


‘In London every time me or one of my mates bought something from MC Donalds, the driver [would] eat a few fries/nuggets. We stopped ordering from MC Donalds because of this.’ a different person detailed.

Others recounted similar tales of drivers eating parts of their orders or causing significant delays by taking unscheduled breaks.

‘Had someone order from Mac Donald’s over Christmas for everyone who was working. We watched for an hour, our Uber driver [drove] past us and went all the way into town, and stopped where we assumed was his house with our food,’ a commenter recounted.

‘Cancelled the order and got Deliveroo instead, which showed up in 10 minutes.’

One even reminisced about the days when restaurants employed their delivery personnel, who often built relationships with customers and provided a more reliable and personal service.


‘I used to do food delivery in my late teens/early 20s for a tiny little restaurant—I was the only driver they had. And honestly, it wasn't a bad job at all,’ he said.

‘Bring back in-house delivery drivers!’ a different person nodded.

As we navigate the pros and cons of third-party delivery services, we must remember the value of customer service and its impact on our dining experiences.

While convenience is king in today's fast-paced world, incidents like these remind us that it shouldn't come at the cost of quality and reliability.

For our members who have faced similar issues, we encourage you to share your experiences and how you addressed them.
Did you contact customer service for a refund or replacement? Have you switched back to traditional takeaway methods? Let's discuss the state of food delivery services and how they can be improved to serve customers better and support local businesses.