Customers report Westpac and St George Bank outage: 'Christmas week and we can’t get our money'

In an era where digital banking has become a norm, imagine the frustration of not being able to access your own money due to a system outage.

This was the reality for thousands of Westpac and St George Bank customers who found themselves locked out of their online banking services for several hours.



On a Monday morning, more than 2600 people reported Westpac's service as down, according to DownDetector.

Customers were met with a blank screen when opening the app, and others were unable to log into their online banking.


SDC Images (10).png
Westpac and St George Bank customers were reportedly unable to access their online banking services for several hours. Image source: Westpac (left), Facebook/St.George Bank (right).


'Your system is down again. Not just the app. Christmas week, and we can't get our money. I'm done,' one customer vented online.

Another echoed the sentiment, saying, 'It's down again. Merry Christmas from Westpac.'



St George Bank customers were not spared either, with hundreds reporting similar issues.

The banks were aware of the outage, as they posted updates on their social media platforms stating: 'We’re aware that customers are experiencing intermittent issues… Our teams are working to fix the issue.'

You can read Westpac’s statement below:



Source: X/@Westpac.


'We're sorry for the inconvenience and will continue to share updates here,' the banks said.

You can also read St George Bank’s statement below:



Source: X/@StGeorgeBank.


By 2.40 pm, the banks confirmed their services were back up and running again.

'Our online, mobile and telephone banking services are working as usual for customers,' they announced on social media.

'We're sorry for the disruption, and thank you for your patience during this time.'



These outages come after Natalie Barr expressed her concerns about Australia’s move towards a cashless society.

Barr cited the Optus outage in November, which left millions of Australians without phone and internet connectivity.

This resulted in many small businesses being unable to accept payments as they relied on EFTPOS linked to the telco.

While such outages are not uncommon, with Telstra experiencing a similar issue in May and Westpac Bank going offline just last week, they cause issues in the everyday lives of their customers.

These incidents also highlight the vulnerabilities of a digital-only economy. If there is no circulating cash, a simple network disruption could have far-reaching consequences.

You can read more about this here.
Key Takeaways
  • Westpac and St George Bank experienced an outage affecting their online banking, mobile app, and phone banking services.
  • Customers reported issues such as being greeted with a blank screen and being unable to log in to their accounts.
  • Over 2600 people reported the Westpac outage on DownDetector, indicating widespread disruption.
  • The banks resolved the issue by the afternoon and apologised for the inconvenience caused to their customers.
Have you ever been affected by a banking outage? How did you manage the situation? Share your experiences in the comments below.
 
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I do agree with the above , something needs to change to keep this country running by Australians and not been told what the Union bosses want us to do . You can only image this to happen as Labour won the last election . In one of the Western Europe countries , people had their guts full as there were too many foreigners letting in the country( as so called refugees) and did not contribute and fit in . Recently they had an election and the ultra right party won by a landslide , that is the result of given away to foreign aid etc. Now the leader has to find another party to form a new government . More countries will follow and get better control to run your country.
It is true. I come from one of those countries that had a gutfull of what the EU's and the Un's are telling them what to do while some of these leaders are getting themselves extraordinarily rich. People are waking up to that by the look of things, especially when some of these poeple welcomed in those countries and well looked after are not willing to assimilate nor have any intentions whatsoever of following the Laws and even ridiculing the hosts Countries of their religions and in what they believe.
Even here we are trying to hard to accomodate them while the opposite has been done by them. Not so ,ong ago I went to visit a friend of mine who was very ill in hospital and I went down to the Hospital chapel to pray for him only to find out that the cross at the altar was removed. When I asked as to why I was told that it was removed in order not to offend others.
Dear oh me is that what this Country is coming to.?
What would happen if you go in one of their places of religion and ask them to remove one of their signs because you would get offended.?
 
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In an era where digital banking has become a norm, imagine the frustration of not being able to access your own money due to a system outage.

This was the reality for thousands of Westpac and St George Bank customers who found themselves locked out of their online banking services for several hours.



On a Monday morning, more than 2600 people reported Westpac's service as down, according to DownDetector.

Customers were met with a blank screen when opening the app, and others were unable to log into their online banking.


View attachment 37900
Westpac and St George Bank customers were reportedly unable to access their online banking services for several hours. Image source: Westpac (left), Facebook/St.George Bank (right).


'Your system is down again. Not just the app. Christmas week, and we can't get our money. I'm done,' one customer vented online.

Another echoed the sentiment, saying, 'It's down again. Merry Christmas from Westpac.'



St George Bank customers were not spared either, with hundreds reporting similar issues.

The banks were aware of the outage, as they posted updates on their social media platforms stating: 'We’re aware that customers are experiencing intermittent issues… Our teams are working to fix the issue.'

You can read Westpac’s statement below:



Source: X/@Westpac.


'We're sorry for the inconvenience and will continue to share updates here,' the banks said.

You can also read St George Bank’s statement below:



Source: X/@StGeorgeBank.


By 2.40 pm, the banks confirmed their services were back up and running again.

'Our online, mobile and telephone banking services are working as usual for customers,' they announced on social media.

'We're sorry for the disruption, and thank you for your patience during this time.'



These outages come after Natalie Barr expressed her concerns about Australia’s move towards a cashless society.

Barr cited the Optus outage in November, which left millions of Australians without phone and internet connectivity.

This resulted in many small businesses being unable to accept payments as they relied on EFTPOS linked to the telco.

While such outages are not uncommon, with Telstra experiencing a similar issue in May and Westpac Bank going offline just last week, they cause issues in the everyday lives of their customers.

These incidents also highlight the vulnerabilities of a digital-only economy. If there is no circulating cash, a simple network disruption could have far-reaching consequences.

You can read more about this here.
Key Takeaways

  • Westpac and St George Bank experienced an outage affecting their online banking, mobile app, and phone banking services.
  • Customers reported issues such as being greeted with a blank screen and being unable to log in to their accounts.
  • Over 2600 people reported the Westpac outage on DownDetector, indicating widespread disruption.
  • The banks resolved the issue by the afternoon and apologised for the inconvenience caused to their customers.
Have you ever been affected by a banking outage? How did you manage the situation? Share your experiences in the comments below.

As a side issue did you know that the NAB at least no longer provides shops with the old manual card swipe machines (click clack machines as we called them) for paper processing as an alternate when issues such as these arise. The decision makes are not allowing for any system failures or short falls so watch out major disaster.
 
And a Merry Christmas to all the PETROL companies for increasing the price of petrol by 31 cents a litre a few days before Christmas. I hope you all choke on your Christmas Pudding.
No, you've got it wrong ... haven't you been told often enough by the petrol companies that it's just a routine thing, an example of how the prices go up and down more times than Mickey Rooney, that the market rules the pricing and it has nothing to do with artificial price gouging, that it's simply a coincidence that the prices go up just before the holiday breaks because that's when the price cycle runs its course?
But they never explain the necessity for changing the price; just about every commodity has a stable price base through the year, rising only occasionally due to outside forces.
One glaring example otherwise is the annual price gouge on alcohol -- that one is simply written into the law and kicks in as a matter of course, without our benevolent government having to do anything about it.
 
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In an era where digital banking has become a norm, imagine the frustration of not being able to access your own money due to a system outage.

This was the reality for thousands of Westpac and St George Bank customers who found themselves locked out of their online banking services for several hours.



On a Monday morning, more than 2600 people reported Westpac's service as down, according to DownDetector.

Customers were met with a blank screen when opening the app, and others were unable to log into their online banking.


View attachment 37900
Westpac and St George Bank customers were reportedly unable to access their online banking services for several hours. Image source: Westpac (left), Facebook/St.George Bank (right).


'Your system is down again. Not just the app. Christmas week, and we can't get our money. I'm done,' one customer vented online.

Another echoed the sentiment, saying, 'It's down again. Merry Christmas from Westpac.'



St George Bank customers were not spared either, with hundreds reporting similar issues.

The banks were aware of the outage, as they posted updates on their social media platforms stating: 'We’re aware that customers are experiencing intermittent issues… Our teams are working to fix the issue.'

You can read Westpac’s statement below:



Source: X/@Westpac.


'We're sorry for the inconvenience and will continue to share updates here,' the banks said.

You can also read St George Bank’s statement below:



Source: X/@StGeorgeBank.


By 2.40 pm, the banks confirmed their services were back up and running again.

'Our online, mobile and telephone banking services are working as usual for customers,' they announced on social media.

'We're sorry for the disruption, and thank you for your patience during this time.'



These outages come after Natalie Barr expressed her concerns about Australia’s move towards a cashless society.

Barr cited the Optus outage in November, which left millions of Australians without phone and internet connectivity.

This resulted in many small businesses being unable to accept payments as they relied on EFTPOS linked to the telco.

While such outages are not uncommon, with Telstra experiencing a similar issue in May and Westpac Bank going offline just last week, they cause issues in the everyday lives of their customers.

These incidents also highlight the vulnerabilities of a digital-only economy. If there is no circulating cash, a simple network disruption could have far-reaching consequences.

You can read more about this here.
Key Takeaways

  • Westpac and St George Bank experienced an outage affecting their online banking, mobile app, and phone banking services.
  • Customers reported issues such as being greeted with a blank screen and being unable to log in to their accounts.
  • Over 2600 people reported the Westpac outage on DownDetector, indicating widespread disruption.
  • The banks resolved the issue by the afternoon and apologised for the inconvenience caused to their customers.
Have you ever been affected by a banking outage? How did you manage the situation? Share your experiences in the comments below.

It's becoming an almost weekly issue now, and will probably only get worse with hacking etc escalating. Add to that the other issues like not being able to access your money without a card as experienced by the ANZ customer on the tele because his house burned down, and the bank having closed for Christmas till next Wednesday. Some festive season he will have.
 
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In an era where digital banking has become a norm, imagine the frustration of not being able to access your own money due to a system outage.

This was the reality for thousands of Westpac and St George Bank customers who found themselves locked out of their online banking services for several hours.



On a Monday morning, more than 2600 people reported Westpac's service as down, according to DownDetector.

Customers were met with a blank screen when opening the app, and others were unable to log into their online banking.


View attachment 37900
Westpac and St George Bank customers were reportedly unable to access their online banking services for several hours. Image source: Westpac (left), Facebook/St.George Bank (right).


'Your system is down again. Not just the app. Christmas week, and we can't get our money. I'm done,' one customer vented online.

Another echoed the sentiment, saying, 'It's down again. Merry Christmas from Westpac.'



St George Bank customers were not spared either, with hundreds reporting similar issues.

The banks were aware of the outage, as they posted updates on their social media platforms stating: 'We’re aware that customers are experiencing intermittent issues… Our teams are working to fix the issue.'

You can read Westpac’s statement below:



Source: X/@Westpac.


'We're sorry for the inconvenience and will continue to share updates here,' the banks said.

You can also read St George Bank’s statement below:



Source: X/@StGeorgeBank.


By 2.40 pm, the banks confirmed their services were back up and running again.

'Our online, mobile and telephone banking services are working as usual for customers,' they announced on social media.

'We're sorry for the disruption, and thank you for your patience during this time.'



These outages come after Natalie Barr expressed her concerns about Australia’s move towards a cashless society.

Barr cited the Optus outage in November, which left millions of Australians without phone and internet connectivity.

This resulted in many small businesses being unable to accept payments as they relied on EFTPOS linked to the telco.

While such outages are not uncommon, with Telstra experiencing a similar issue in May and Westpac Bank going offline just last week, they cause issues in the everyday lives of their customers.

These incidents also highlight the vulnerabilities of a digital-only economy. If there is no circulating cash, a simple network disruption could have far-reaching consequences.

You can read more about this here.
Key Takeaways

  • Westpac and St George Bank experienced an outage affecting their online banking, mobile app, and phone banking services.
  • Customers reported issues such as being greeted with a blank screen and being unable to log in to their accounts.
  • Over 2600 people reported the Westpac outage on DownDetector, indicating widespread disruption.
  • The banks resolved the issue by the afternoon and apologised for the inconvenience caused to their customers.
Have you ever been affected by a banking outage? How did you manage the situation? Share your experiences in the comments below.

This is what will happens now the banks rely totally on the internet. They all should have a backup system.
 
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And they want to go totally digital, no cash! Take note people.
Agree.

I'd say 'it' is probably inevitable (the dreaded cashless society), but to those people who are cash users, try to hold out and insist on using cash whenever you can.

Don't make it easy.

If many people do keep insisting/using cash (me included), the move toward it will take longer for the banks/businesses to achieve.
 
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We had a severe Supercell last Friday night with no warning whatsoever, as it was passing way south of us . Severe storms , hail and 76 mm of rain within the hour . Lost power for 2 days , booked in months before at a restaurant for Sunday lunch as it was our 50th wedding anniversary. We had no internet and managed to see if the restaurant was still open and according to the website it was . When we arrived there was a sign as they were closed and I could see 3 generators running . So we found a little café down the road which was open and we enjoyed a meal there . Had to pay cash as they had no internet and no phone coverage. Our internet came back on last night . We had water pouring into the garage door at the back as the rain was so severe and came in right on top over the panels. We kept mopping and cleaning up in the dark with a little lantern from our camping gear . One lucky thing , I just made us a cup of fresh coffee.Cooking on gas is a good thing when that kind of weather happens. Next few days cleaning up the front and the backyard . The highway closed as well , due to flooding and trees over the road . What’s next , Summer has just started , we were suppose to have a very dry Summer . This year I did not hear from the long weather forecaster Hayden Walker , his prediction is usually very good , hope he is still around .
Hayden would have to be related to Lennox Walker, the long range forecaster from the 1960s. Correct me if I'm wrong. I'm always learning.
 
Hayden would have to be related to Lennox Walker, the long range forecaster from the 1960s. Correct me if I'm wrong. I'm always learning.
Hayden Walker is the son of Lennox Walker .Lennox died in 2000 and handed over the long range weather forecasting over to Hayden in 1993 . I did Google this , it seems to be correct . Nowadays it is more an commercial business and you can buy the weather prediction for agriculture , mining etc , he predicted cyclones Larry, Yasi, Marcia and many more .
I have never heard of Lennox , was overseas and came here in 1988. I always liked to listen to Hayden’s forecast , he seems to be 80 % correct.
 
WELCOME TO THE FUTURE, A CASHLESS SOCIETY.

DON'T TRY TO USE YOUR CREDIT CARD BECAUSE THE TERMINALS ARE DOWN.

DON'T COMPLAIN. THIS IS WHAT IS GOOD FOR THE NATION. SO THE GOVERNMENT SAYS.

WE ARE ONLY THE VOTERS & DON'T HAVE A SAY IN THIS SUBJECT, EVEN IF WE KNOW BETTER!

[What other country in the World operates this way? Not even the U.S.A. who have become a BENCHMARK for all things CURRENCY].
 
In an era where digital banking has become a norm, imagine the frustration of not being able to access your own money due to a system outage.

This was the reality for thousands of Westpac and St George Bank customers who found themselves locked out of their online banking services for several hours.



On a Monday morning, more than 2600 people reported Westpac's service as down, according to DownDetector.

Customers were met with a blank screen when opening the app, and others were unable to log into their online banking.


View attachment 37900
Westpac and St George Bank customers were reportedly unable to access their online banking services for several hours. Image source: Westpac (left), Facebook/St.George Bank (right).


'Your system is down again. Not just the app. Christmas week, and we can't get our money. I'm done,' one customer vented online.

Another echoed the sentiment, saying, 'It's down again. Merry Christmas from Westpac.'



St George Bank customers were not spared either, with hundreds reporting similar issues.

The banks were aware of the outage, as they posted updates on their social media platforms stating: 'We’re aware that customers are experiencing intermittent issues… Our teams are working to fix the issue.'

You can read Westpac’s statement below:



Source: X/@Westpac.


'We're sorry for the inconvenience and will continue to share updates here,' the banks said.

You can also read St George Bank’s statement below:



Source: X/@StGeorgeBank.


By 2.40 pm, the banks confirmed their services were back up and running again.

'Our online, mobile and telephone banking services are working as usual for customers,' they announced on social media.

'We're sorry for the disruption, and thank you for your patience during this time.'



These outages come after Natalie Barr expressed her concerns about Australia’s move towards a cashless society.

Barr cited the Optus outage in November, which left millions of Australians without phone and internet connectivity.

This resulted in many small businesses being unable to accept payments as they relied on EFTPOS linked to the telco.

While such outages are not uncommon, with Telstra experiencing a similar issue in May and Westpac Bank going offline just last week, they cause issues in the everyday lives of their customers.

These incidents also highlight the vulnerabilities of a digital-only economy. If there is no circulating cash, a simple network disruption could have far-reaching consequences.

You can read more about this here.
Key Takeaways

  • Westpac and St George Bank experienced an outage affecting their online banking, mobile app, and phone banking services.
  • Customers reported issues such as being greeted with a blank screen and being unable to log in to their accounts.
  • Over 2600 people reported the Westpac outage on DownDetector, indicating widespread disruption.
  • The banks resolved the issue by the afternoon and apologised for the inconvenience caused to their customers.
Have you ever been affected by a banking outage? How did you manage the situation? Share your experiences in the comments below.

And the want us to believe the bullshit about the benefits of a cashless society, the thin edge of the wedge of gavenrment control of al aspects. CASH IS KING - GIVE ALBO THE ELBOW.
 
WELCOME TO THE FUTURE, A CASHLESS SOCIETY.

DON'T TRY TO USE YOUR CREDIT CARD BECAUSE THE TERMINALS ARE DOWN.

DON'T COMPLAIN. THIS IS WHAT IS GOOD FOR THE NATION. SO THE GOVERNMENT SAYS.

WE ARE ONLY THE VOTERS & DON'T HAVE A SAY IN THIS SUBJECT, EVEN IF WE KNOW BETTER!

[What other country in the World operates this way? Not even the U.S.A. who have become a BENCHMARK for all things CURRENCY].
ALBO is a little like Biden I think. Weak as, becasue inseda of amking decisions when the water gets a little too hot for his likings he quickly get on a plane out of here.
And, as such, you can lay most of the blame to thar ugy looking (Hitler like) Katy Gallagher. Commo as.
 
As a small business owner we will keep taking cash until the RBA issues a note in writing informing me it is no longer legal tender. I think that if pushed business may have to take cash if that is the only option available.
On my recent visit to the Gent's Hairdresser l was surprised to see a sign @ the Cash Register which said, "OUR PREFERRED METHOD OF PAYMENT IS CREDIT CARD".

They are part of a big chain of Hairdressing Salons & in a small shopping centre, l was still charged the usual $19 for the service (no surcharge) but somewhat surprised that customers are already being forced to accept these changes. I only saw a screen but no cash drawer, which may have been under the bench. Customers were offered a receipt if they wanted it, to which every person was saying, 'No thanks'.

I don't think customers will opt to go elsewhere in the hopes of being given an option of cash or card. They are only one of three such services in a vicinity of approx five kilometres but I DO OBJECT TO NOT BEING GIVEN AN OPTION.
[I was approx 10 weeks overdue for a haircut (my opinion- hair over collar) - 6 weeks following a foot operation & unable to drive just rest, rest & rest then COVID stopped me].
 
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On my recent visit to the Gent's Hairdresser l was surprised to see a sign @ the Cash Register which said, "OUR PREFERRED METHOD OF PAYMENT IS CREDIT CARD".

They are part of a big chain of Hairdressing Salons & in a small shopping centre, l was still charged the usual $19 for the service (no surcharge) but somewhat surprised that customers are already being forced to accept these changes. I only saw a screen but no cash drawer, which may have been under the bench. Customers were offered a receipt if they wanted it, to which every person was saying, 'No thanks'.

I don't think customers will opt to go elsewhere in the hopes of being given an option of cash or card. They are only one of three such services in a vicinity of approx five kilometres but I DO OBJECT TO NOT BEING GIVEN AN OPTION.
[I was approx 10 weeks overdue for a haircut (my opinion- hair over collar) - 6 weeks following a foot operation & unable to drive just rest, rest & rest then COVID stopped me].
Your key word there was "They are part of a big chain of Hairdressing Salons".
If you are to avoid those chain stores *which I usually try to do in order to support the little battler bloke" you would soon see that they will do a quick reverse to their rules.
If you support what they will tell you to do they will continue doing it unperturbed, if you stop supporting them where they will begin to feel the pain, they will change.
People are waking up to this dictatorial attitude.
 
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