Cruise passenger's $1300 blunder that could cost you more than you think

Imagine boarding a cruise with excitement, only to return home to a shocking surprise on your phone bill.

What seemed like a harmless decision led to a costly mistake, one that could easily happen to anyone.

Now, the question is: how can you avoid making the same error?


When cruising on international waters, switching off international roaming can be just as crucial as turning off your phone during take-off.


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The crucial cruise mistake that costs you big. Image source: Getty/ Holger Leue


One Royal Caribbean passenger learned this lesson the hard way after returning home to a massive $US1300 (AUD 2000) phone bill, as reported by social media personality Jayson Judson.

The unnamed passenger had purchased a Wi-Fi package when boarding the cruise, mistakenly thinking it would cover their phone service.

Unfortunately, while they were cruising, their mobile phone silently accumulated roaming charges and downloaded updates in the background.


The issue stemmed from a simple mistake: the passenger didn’t activate ‘Airplane Mode’ or turn off international roaming on their phone.

Royal Caribbean’s blog explains: ‘Data usage is especially troublesome because smartphones will use data even when you are not actively using your phone’.

It went on to say: ‘Phones will continuously check for updates or notifications, as well as run app updates in the background.’

‘All of this uses data, and that can drive up your bill without you even using the device.’


By leaving their phone connected, the passenger unknowingly allowed these background processes to rack up a hefty bill.

However, if the phone had been set to Airplane Mode, it would not have connected to any cellular networks, avoiding the expensive charges.

As the Royal Caribbean blog advises: ‘Don’t worry, you can still use Wi-Fi while your phone is in airplane mode, which means you can connect to the ship’s Wi-Fi or use a Wi-Fi hotspot in one of the ports of call you visit’.

Key Takeaways
  • A Royal Caribbean passenger returned to a $1300 (AUD 2000) phone bill after mistakenly thinking a Wi-Fi package covered their phone service.
  • The passenger did not turn on Airplane Mode or disable international roaming, allowing their phone to rack up data charges.
  • Smartphones can download updates and check notifications in the background, even when not actively used, causing unexpected data usage.
  • Turning on Airplane Mode prevents the phone from connecting to cellular networks and avoids costly roaming charges.

Have you ever had a similar phone mishap while traveling? Share your stories in the comments below.
 

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So easy to get caught out with these simple mistakes. I think there should a system perhaps a text alert or voice message that informs you that you are being charged international rates and not just allow charges to accumulate in the background without the customer verifying that they know they are being charged international rates. Typical copout from the telecommunications industry, all care and no responsibility.
 
I take my phone on holiday only to use as an alarm clock for medications and early tours other than that it is off.
There is turning the phone "off" and "shutting the phone down" and they are two different things. The phone can still search for updates if you just turn the phone "off", rather than "shutting the phone down". You should turn off the international roaming and or turn the phone onto "Airplane" mode. Holding down the off button until you see the "turn off" icon will completely shut down your phone. Simply pressing the "off" switch allowing your screen to go off then your phone is technically still active.
 

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