Cost-of-living crisis: Centrelink scammers leave Aussie couple $1000 short

In these trying times, where every penny counts, the last thing any of us wants is to fall victim to a scam that preys on our financial vulnerabilities.

Unfortunately, that's exactly what happened to an unsuspecting Aussie couple who lost a staggering amount from their Centrelink payments.

This cautionary tale serves as a stark reminder for all of us, especially those of us in our senior years who may be more trusting and less tech-savvy, to stay vigilant against the rising tide of cost-of-living scams.


The National Anti-Scam Centre has issued a warning about the increasing number of criminals who are exploiting the cost-of-living crisis to deceive Australians.

These scammers are cunningly impersonating charities and concocting fake financial assistance schemes, such as No Interest Loan Schemes, emergency relief services, rental assistance, and programs like the fictitious Australian Emergency Rental Assistance program.


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An Aussie couple lost $1,000 from their Centrelink payments to a scam posing as a charity. Credit: Shutterstock


The Australian Competition and Consumer Commission (ACCC) Deputy Chair, Catriona Lowe, has expressed concern over how these criminals are targeting struggling Aussies in ‘despicable ways’.

‘We are warning people who need financial assistance and those that provide it to be aware of these scams,’ she stated.

As the cost of living soars, it's more important than ever to be extra mindful of these fraudulent schemes.


In one harrowing incident, a couple dependent on Centrelink payments was duped by scammers posing as a reputable charity online. The scammers advertised a no-interest loan that seemed like a lifeline.

‘Believing the offer was genuine, the victims provided sensitive information, including their driver’s license, Medicare card, Pension Card, and myGov details,’ Ms Lowe reported.

‘The scammers then diverted $1,000 from the couple’s Centrelink payments.’

Another case involved a disability support pension recipient who was tricked by a fraudulent social media page named ‘Emergency Rental Assistance Program’.

After providing their personal information, including their myGov Account details, the scammers locked them out of their account and redirected their disability support pension.


These scammers are not only impersonating government agencies and programs but also charities that provide support to those in need, such as the Wesley Mission.

They are after your money and personal information, including myGov usernames and passwords, bank account details, and identification documents like driver's licenses or passports.

‘Impersonating trusted organisations is a common scam tactic. Australians should independently check an organisation offering financial assistance is legitimate, and never provide personal identifying information through social media,’ Ms Lowe advised.

Scammers will attempt to steal money and personal information such as myGov usernames and passwords, bank account details, driver's licences, and passports.

‘Don’t rely on social media adverts or assume that the person contacting you is who they say they are. If you think you’ve been targeted by scammers, act quickly to protect yourself,’ she continued.


Australians are encouraged to report any scam activity directly to the social media platform and Scamwatch.

If your personal information has been compromised, contact IDCARE at 1800 595 160.

For issues involving myGov or Centrelink details, reach out to Services Australia’s Scams and Identity Theft Helpdesk at 1800 941 126.

Remember, there are genuine No Interest Loan Schemes available through trusted charities such as Good Shepherd and the Salvation Army. Always approach these organisations directly through their official channels.


In recent months, many Australians have found themselves struggling with the rising cost of living, with even Centrelink recipients feeling the pinch.

The couple’s case highlights the financial vulnerability faced by many. The increased cost of living has driven some individuals to seek quick financial recovery solutions, which unfortunately opens doors to fraudulent schemes.

Authorities are now warning Australians to be cautious of a surge in scams promising financial recovery.

Stay informed and vigilant, and always report any suspicious activity to the relevant authorities to help protect yourself and others from falling victim to these fraudulent schemes.
Key Takeaways
  • An Australian couple lost $1,000 from their Centrelink payments after falling for a scam imitating a charity.
  • The ACCC and the National Anti-Scam Centre warned people about the increase in scams exploiting the cost-of-living crisis.
  • Scammers are using fake financial assistance schemes and impersonating genuine charities and government programs to deceive and steal from vulnerable Aussies.
  • Australians were advised to check the legitimacy of organisations offering financial help, protect their personal information, and report scams to authorities such as Scamwatch or Services Australia's Scams and Identity Theft Helpdesk.
Have you or someone you know encountered a similar scam? What is your number one tip to avoid falling victim to them? Share your experiences and advice in the comments below to help others stay alert. Together, we can build a savvy, secure, and scam-free community.
 
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My MyGov was hacked, yep you read that correctly and my pension plus a loan on my pension the hackers applied for, a total of over $2000 was stolen. I didn’t even know I could get a loan on my pension, I still don’t know anything about how to do it. I did get my pension repaid and the loan was wiped but hell even MyGov isn’t safe. As it is I hate MyGov as it’s to hard to work through but no one listens when you complain and you have no choice but to use it.
 
My MyGov was hacked, yep you read that correctly and my pension plus a loan on my pension the hackers applied for, a total of over $2000 was stolen. I didn’t even know I could get a loan on my pension, I still don’t know anything about how to do it. I did get my pension repaid and the loan was wiped but hell even MyGov isn’t safe. As it is I hate MyGov as it’s to hard to work through but no one listens when you complain and you have no choice but to use it.
Now that is awful. You didn’t even have to do anything. Glad you got it back.
 
Thankfully after I had my daughter go through for a NilS loan and she had failed due to not being a recipient of any govt benefits, the nice lass rang her back on a follow up. She said go to Centrelink get a letter stating she wasnt eligible with them for any assistance then their firm would put her loan through. They are the mediator between the client (daughter) and NAB. After that scammers galore took over.
I need a loan to but instead of doing the online thing, I got my printout income statement from Centrelink and will go directly to one of these locations to do my paperwork instead. Ive got my bank login details so the lender can do it in front of me. I will change my password after they are done. I dont trust anything online much anymore. I always used to go to the lenders address on their website - which is what a lot of these scammers dont advertise.
I remember years ago I applied for a loan but the website said the lenders address was in Perth. I asked my cousin living there to verify the address, it didnt exist, it was a vacant lot.
Be careful out there.
 
My MyGov was hacked, yep you read that correctly and my pension plus a loan on my pension the hackers applied for, a total of over $2000 was stolen. I didn’t even know I could get a loan on my pension, I still don’t know anything about how to do it. I did get my pension repaid and the loan was wiped but hell even MyGov isn’t safe. As it is I hate MyGov as it’s to hard to work through but no one listens when you complain and you have no choice but to use it.
It is a tremendous shock to lose pension but having loan taken as well that's so much stress. So pleased that you were repaid. When my 600 was stolen no one believed me either. My financial institution just gave me forms to fill out. Police said I must have pushed wrong button on computer as I have Parkinsons. It took weeks to be reimbursed. Maybe more awareness now. It's certainly not good for health to navigate recovery of funds. Be good to yourself as you recover from that stress build up.
 
Thankfully after I had my daughter go through for a NilS loan and she had failed due to not being a recipient of any govt benefits, the nice lass rang her back on a follow up. She said go to Centrelink get a letter stating she wasnt eligible with them for any assistance then their firm would put her loan through. They are the mediator between the client (daughter) and NAB. After that scammers galore took over.
I need a loan to but instead of doing the online thing, I got my printout income statement from Centrelink and will go directly to one of these locations to do my paperwork instead. Ive got my bank login details so the lender can do it in front of me. I will change my password after they are done. I dont trust anything online much anymore. I always used to go to the lenders address on their website - which is what a lot of these scammers dont advertise.
I remember years ago I applied for a loan but the website said the lenders address was in Perth. I asked my cousin living there to verify the address, it didnt exist, it was a vacant lot.
Be careful out there.
Very wise! As a rule I always contact them directly by phone, rather than through an email link.
 
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My MyGov was hacked, yep you read that correctly and my pension plus a loan on my pension the hackers applied for, a total of over $2000 was stolen. I didn’t even know I could get a loan on my pension, I still don’t know anything about how to do it. I did get my pension repaid and the loan was wiped but hell even MyGov isn’t safe. As it is I hate MyGov as it’s to hard to work through but no one listens when you complain and you have no choice but to use it.
you are SO RIGHT. I've been trying for 2 days to do my Tax. MyGov refuse my password & say they'll send me a code on my email. I'm still waiting after 2 days - if thats the way they run the Govt. we've all got problems.
 
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you are SO RIGHT. I've been trying for 2 days to do my Tax. MyGov refuse my password & say they'll send me a code on my email. I'm still waiting after 2 days - if thats the way they run the Govt. we've all got problems.
My myGov is set up so when I put in my password, they send a code to my phone. I receive it within 30 secs. If you aren't receiving your code to your email within a few minutes, I'd be worried that someone has accessed your account and changed your email contacts.
 
My myGov is set up so when I put in my password, they send a code to my phone. I receive it within 30 secs. If you aren't receiving your code to your email within a few minutes, I'd be worried that someone has accessed your account and changed your email contacts.
Also they alert you if theres something unusual with your account and advise you to change the password.
If I got to many notices like that Id be inclined to close my account and start another one.
You can also put a keypass, pin and/or fingerprint on it I have all three now.
Very wise! As a rule I always contact them directly by phone, rather than through an email link.
I dont I struggle with phones since I have a brain injury I like to have things so I can see it in front of me. myGov team sends messages straight away. If its before 10pm. Very handy. Regards.
 
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you are SO RIGHT. I've been trying for 2 days to do my Tax. MyGov refuse my password & say they'll send me a code on my email. I'm still waiting after 2 days - if thats the way they run the Govt. we've all got problems.
Sounds like your MyGov account has been hacked already,,
 
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