Cost-of-living crisis: Centrelink scammers leave Aussie couple $1000 short

In these trying times, where every penny counts, the last thing any of us wants is to fall victim to a scam that preys on our financial vulnerabilities.

Unfortunately, that's exactly what happened to an unsuspecting Aussie couple who lost a staggering amount from their Centrelink payments.

This cautionary tale serves as a stark reminder for all of us, especially those of us in our senior years who may be more trusting and less tech-savvy, to stay vigilant against the rising tide of cost-of-living scams.


The National Anti-Scam Centre has issued a warning about the increasing number of criminals who are exploiting the cost-of-living crisis to deceive Australians.

These scammers are cunningly impersonating charities and concocting fake financial assistance schemes, such as No Interest Loan Schemes, emergency relief services, rental assistance, and programs like the fictitious Australian Emergency Rental Assistance program.


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An Aussie couple lost $1,000 from their Centrelink payments to a scam posing as a charity. Credit: Shutterstock


The Australian Competition and Consumer Commission (ACCC) Deputy Chair, Catriona Lowe, has expressed concern over how these criminals are targeting struggling Aussies in ‘despicable ways’.

‘We are warning people who need financial assistance and those that provide it to be aware of these scams,’ she stated.

As the cost of living soars, it's more important than ever to be extra mindful of these fraudulent schemes.


In one harrowing incident, a couple dependent on Centrelink payments was duped by scammers posing as a reputable charity online. The scammers advertised a no-interest loan that seemed like a lifeline.

‘Believing the offer was genuine, the victims provided sensitive information, including their driver’s license, Medicare card, Pension Card, and myGov details,’ Ms Lowe reported.

‘The scammers then diverted $1,000 from the couple’s Centrelink payments.’

Another case involved a disability support pension recipient who was tricked by a fraudulent social media page named ‘Emergency Rental Assistance Program’.

After providing their personal information, including their myGov Account details, the scammers locked them out of their account and redirected their disability support pension.


These scammers are not only impersonating government agencies and programs but also charities that provide support to those in need, such as the Wesley Mission.

They are after your money and personal information, including myGov usernames and passwords, bank account details, and identification documents like driver's licenses or passports.

‘Impersonating trusted organisations is a common scam tactic. Australians should independently check an organisation offering financial assistance is legitimate, and never provide personal identifying information through social media,’ Ms Lowe advised.

Scammers will attempt to steal money and personal information such as myGov usernames and passwords, bank account details, driver's licences, and passports.

‘Don’t rely on social media adverts or assume that the person contacting you is who they say they are. If you think you’ve been targeted by scammers, act quickly to protect yourself,’ she continued.


Australians are encouraged to report any scam activity directly to the social media platform and Scamwatch.

If your personal information has been compromised, contact IDCARE at 1800 595 160.

For issues involving myGov or Centrelink details, reach out to Services Australia’s Scams and Identity Theft Helpdesk at 1800 941 126.

Remember, there are genuine No Interest Loan Schemes available through trusted charities such as Good Shepherd and the Salvation Army. Always approach these organisations directly through their official channels.


In recent months, many Australians have found themselves struggling with the rising cost of living, with even Centrelink recipients feeling the pinch.

The couple’s case highlights the financial vulnerability faced by many. The increased cost of living has driven some individuals to seek quick financial recovery solutions, which unfortunately opens doors to fraudulent schemes.

Authorities are now warning Australians to be cautious of a surge in scams promising financial recovery.

Stay informed and vigilant, and always report any suspicious activity to the relevant authorities to help protect yourself and others from falling victim to these fraudulent schemes.
Key Takeaways
  • An Australian couple lost $1,000 from their Centrelink payments after falling for a scam imitating a charity.
  • The ACCC and the National Anti-Scam Centre warned people about the increase in scams exploiting the cost-of-living crisis.
  • Scammers are using fake financial assistance schemes and impersonating genuine charities and government programs to deceive and steal from vulnerable Aussies.
  • Australians were advised to check the legitimacy of organisations offering financial help, protect their personal information, and report scams to authorities such as Scamwatch or Services Australia's Scams and Identity Theft Helpdesk.
Have you or someone you know encountered a similar scam? What is your number one tip to avoid falling victim to them? Share your experiences and advice in the comments below to help others stay alert. Together, we can build a savvy, secure, and scam-free community.
 
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We never had these problems when money went into a passbook account , and when bills were paid in person at the agency, bank or post office.
Social media, in more ways than one, has done a lot of harm, allowing these low-life to put fake ads up and vulnerable people are falling for it and getting scammed out of their money. 🤬
 
Yes. I had $600 dollars of my pension withdrawn by Google Play. I had to change all my details etc. I have never bought anything from Google Play. AFCA were the only ones to help me. Many weeks later I was reimbursed. It was so stressful as I had to change my account, card and all direct debit payments.
 
Be very careful of the ads on Facebook, if you're still wanting to purchase then Google the company name, it usually brings up reviews, then check those, someone close to me recently got taken for a ride when she ordered what she thought was a beautiful blanket that had all these features. Turns out the company was buying from Temu and reselling onto unsuspecting individuals for three times the price!! a quick google of the company could have saved her all the hassle. Anyway I told her to message them and tell them if she doesn't get a refund straight away, she will alert all the people in future ads, of course Fakebook should have known this company weren't reputable and even when she reported the company to Fakebook, they still didn't take the bloody ad down! but luckily she did get a full refund and the blanket turned up a couple of days later. It wasn't nice like the ad, but still useable.

We know where most of these scams come from, how the hell they haven't worked out a way to stop them by now is beyond me! none of this happened back in the good old days, especially when you would get your pay in a little envelope. Modern technology can be good, but it certainly has its down side.
 
I noticed that the No Interest Loan Scheme was mentioned. I have one of these.

The trouble is I initiated the loan IN PERSON, not via some shady backdoor website.
Exactly! Why on earth would you not do it in person??? It screams scam to me! From the time the internet became a “thing” my son hammered into me never,ever,ever share personal details with anyone you couldn’t reach out and touch! He works,thank goodness,in IT and helps his mum when she raises questions like….can I click this link?? The answer is usually,mum….just don’t click ANY link!
 
Does using a VPN render a person "untraceable?"
The Telecommunications companies can access your VPN as they are providing you with the service to communicate online with other users, and your NW Security Provider i.e. Norton's has access to your VPN as they're providing their NW Security services for you to scan for viruses, malware, trojans, phishing, etc... they also provide with additional services when you click a link to view something from a "safe" site i.e. grocery store, etc... then the store or service starts tracking you, what you like, where you have been, etc, etc.... You can for an additional annual cost add other functionality to stop the trackers, adds, etc...
 
The Telecommunications companies can access your VPN as they are providing you with the service to communicate online with other users, and your NW Security Provider i.e. Norton's has access to your VPN as they're providing their NW Security services for you to scan for viruses, malware, trojans, phishing, etc... they also provide with additional services when you click a link to view something from a "safe" site i.e. grocery store, etc... then the store or service starts tracking you, what you like, where you have been, etc, etc.... You can for an additional annual cost add other functionality to stop the trackers, adds, etc...
Thank you for your concise information so quickly!

I suppose I could have researched it myself but I'm feeling a tad lazy today.
 
We never had these problems when money went into a passbook account , and when bills were paid in person at the agency, bank or post office.
Times hard and people resort to these kinds of theft. My friend who is in receipt oof an age pension had her pension diverted to a bank account in QLD where it was deposited in an account bearing her name. Within minutes of the payment from Centrelink, the money was taken overseas. She reported it to Centrelink immediately but too late money left the country.

Scams are rife using ATO, Banks, Centrelink , MyGov and any other agencies where there is remittances on a regaular basis.

Just need to be viligilant. This is a new way of life. No more good old days of honesty and trust.
 

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