Commonwealth Bank responds to outrage over app outage
- Replies 31
In an age where digital banking is fast becoming the norm, the reliability of banking apps is more crucial than ever.
However, the recent crash of the Commonwealth Bank (CommBank) app, known as NetBank, has left millions of Australians unable to access their money and carry out essential transactions.
The issue began to surface on social media as customers expressed their frustration and concern.
With the app down since approximately 8 pm on Tuesday, 12 March, users were greeted with a message informing them that the bank was aware of the problem and was working urgently to resolve it.
The message read: 'We're aware some customers may be encountering difficulties with some of our services right now. We are urgently investigating this, and we're sorry for any inconvenience caused.'
The outage didn't just affect the mobile app; website services were also impacted, leaving customers with limited options for checking account balances, paying bills, or transferring funds.
The bank was flooded with customer complaints on social media.
‘I just see my balance from 8:38 pm but can't pay anything, and the page doesn't even let me log in. Please [sic] fix asap as I need to pay bills,’ one said.
‘Everything is down, can’t access my money, check balance or pay for groceries, and your call centres are [sic] closed. Seriously, come on,’ another complained.
Other customers said they hadn’t heard from CommBank until an hour into the outage when the bank started to reply to complaints around 10 pm on 12 March.
Credit: @CommBank / X (formerly known as Twitter)
At 12:30 am on Wednesday, 13 March, the situation had been resolved.
‘Services are being restored,’ CommBank said on its website.
‘We apologise to customers who encountered difficulties accessing some of our services this evening. The CommBank app and NetBank are now available. Customers may still experience some delays to payments.’
At 7 am the same day, CommBank announced all services, including the CommBank App, NetBank, CommBiz, and CommSec, were available.
Several banks also experienced outages, which intensified arguments about the dangers of Australians becoming too reliant on cashless or digital payments in the face of becoming a ‘cashless society’.
In January, ME Bank experienced a 24-hour outage, which customers found ‘unacceptable’ and ‘ridiculous’.
In another story, at least six financial institutions were also affected by an outage in February. Disgruntled customers reported the outage affected their payments, transfers, and access to their accounts.
Were you affected by the CommBank outage? Let us know in the comments below.
However, the recent crash of the Commonwealth Bank (CommBank) app, known as NetBank, has left millions of Australians unable to access their money and carry out essential transactions.
The issue began to surface on social media as customers expressed their frustration and concern.
With the app down since approximately 8 pm on Tuesday, 12 March, users were greeted with a message informing them that the bank was aware of the problem and was working urgently to resolve it.
Customers were affected by the CommBank outage on 12 March. Credit: Shutterstock
The message read: 'We're aware some customers may be encountering difficulties with some of our services right now. We are urgently investigating this, and we're sorry for any inconvenience caused.'
The outage didn't just affect the mobile app; website services were also impacted, leaving customers with limited options for checking account balances, paying bills, or transferring funds.
The bank was flooded with customer complaints on social media.
‘I just see my balance from 8:38 pm but can't pay anything, and the page doesn't even let me log in. Please [sic] fix asap as I need to pay bills,’ one said.
‘Everything is down, can’t access my money, check balance or pay for groceries, and your call centres are [sic] closed. Seriously, come on,’ another complained.
Other customers said they hadn’t heard from CommBank until an hour into the outage when the bank started to reply to complaints around 10 pm on 12 March.
Credit: @CommBank / X (formerly known as Twitter)
At 12:30 am on Wednesday, 13 March, the situation had been resolved.
‘Services are being restored,’ CommBank said on its website.
‘We apologise to customers who encountered difficulties accessing some of our services this evening. The CommBank app and NetBank are now available. Customers may still experience some delays to payments.’
At 7 am the same day, CommBank announced all services, including the CommBank App, NetBank, CommBiz, and CommSec, were available.
Several banks also experienced outages, which intensified arguments about the dangers of Australians becoming too reliant on cashless or digital payments in the face of becoming a ‘cashless society’.
In January, ME Bank experienced a 24-hour outage, which customers found ‘unacceptable’ and ‘ridiculous’.
In another story, at least six financial institutions were also affected by an outage in February. Disgruntled customers reported the outage affected their payments, transfers, and access to their accounts.
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