With the rising cost of living putting pressure on household budgets, many Aussie shoppers rely on grocery promotions to score a good deal.

However, as Coles customers recently found out, these sales aren't always applied as planned.

Coles has recently come under fire for a series of pricing errors that affected thousands of customers.

The supermarket giant has since issued an apology and is working to refund those who were overcharged for items that were supposed to be on sale.

In a recent promotion, Coles mistakenly increased the price of 20 popular items, both in-store and online.

The error was not due to a system glitch or a technical issue but rather a human error where the ticket price was incorrectly increased before the end of the promotional period.

Coles issued an apology for a pricing error. Image source: Shutterstock.

'We know cost of living is the biggest focus for so many of our customers,' a Coles spokesperson said.

'We sincerely apologise to our customers for this mistake, and we are working quickly to make it right.'

Coles has taken responsibility for the error and is actively working to rectify the situation. The supermarket giant has apologised to affected customers via email and explained the refund process.

'As a result of this error, we are refunding the full cost of the items to customers,' the Coles spokesperson added.

'Coles has processed refunds for customers who used their Flybuys card or purchased through Coles Online.'

For those who purchased the affected items in-store, Coles is asking customers to visit their service desk with a receipt for a full refund.

This is a significant move by the supermarket, demonstrating their commitment to customer satisfaction and trust.

In addition to the refunds, Coles is planning to put the affected products back on promotion.

'Eight are currently back at a reduced price, and we are making arrangements to place the remaining 12 on promotion for our customers,' the spokeswoman said.

Customers who were affected by the pricing error received an email explaining that refunds would be issued to their Flybuys accounts.

The email read: 'We have identified that you purchased product(s) that were on promotion, and we did not charge you the promotional price.'

'We sincerely apologise for the mistake we have made, and we have refunded the full cost of the product(s) to your Flybuys card. '

'We are sorry for any inconvenience caused.'

Key Takeaways

• Coles supermarket has apologised and will refund thousands of customers over a series of pricing errors.
• The company confirmed it accidentally raised the price of 20 popular items during a recent promotion both in-store and online.
• Coles has already processed refunds for customers who used their Flybuys card or purchased through Coles Online and encouraged others who bought the items in-store to come with a receipt for a full refund.
• Affected customers have been informed via email that the full cost of the incorrectly priced products will be refunded to them.
• Coles will put the affected products back on promotion, with a spokeswoman confirming eight items are already back on promotion.

Have you been affected by a Coles pricing error before? Share your experience with us below.

 

[Alkpepe]

With the rising cost of living putting pressure on household budgets, many Aussie shoppers rely on grocery promotions to score a good deal.

However, as Coles customers recently found out, these sales aren't always applied as planned.

Coles has recently come under fire for a series of pricing errors that affected thousands of customers.

The supermarket giant has since issued an apology and is working to refund those who were overcharged for items that were supposed to be on sale.

In a recent promotion, Coles mistakenly increased the price of 20 popular items, both in-store and online.

The error was not due to a system glitch or a technical issue but rather a human error where the ticket price was incorrectly increased before the end of the promotional period.

View attachment 36955

Coles issued an apology for a pricing error. Image source: Shutterstock.

'We know cost of living is the biggest focus for so many of our customers,' a Coles spokesperson said.

'We sincerely apologise to our customers for this mistake, and we are working quickly to make it right.'

Coles has taken responsibility for the error and is actively working to rectify the situation. The supermarket giant has apologised to affected customers via email and explained the refund process.

'As a result of this error, we are refunding the full cost of the items to customers,' the Coles spokesperson added.

'Coles has processed refunds for customers who used their Flybuys card or purchased through Coles Online.'

For those who purchased the affected items in-store, Coles is asking customers to visit their service desk with a receipt for a full refund.

This is a significant move by the supermarket, demonstrating their commitment to customer satisfaction and trust.

In addition to the refunds, Coles is planning to put the affected products back on promotion.

'Eight are currently back at a reduced price, and we are making arrangements to place the remaining 12 on promotion for our customers,' the spokeswoman said.

Customers who were affected by the pricing error received an email explaining that refunds would be issued to their Flybuys accounts.

The email read: 'We have identified that you purchased product(s) that were on promotion, and we did not charge you the promotional price.'

'We sincerely apologise for the mistake we have made, and we have refunded the full cost of the product(s) to your Flybuys card. '

'We are sorry for any inconvenience caused.'

Key Takeaways

• Coles supermarket has apologised and will refund thousands of customers over a series of pricing errors.
• The company confirmed it accidentally raised the price of 20 popular items during a recent promotion both in-store and online.
• Coles has already processed refunds for customers who used their Flybuys card or purchased through Coles Online and encouraged others who bought the items in-store to come with a receipt for a full refund.
• Affected customers have been informed via email that the full cost of the incorrectly priced products will be refunded to them.
• Coles will put the affected products back on promotion, with a spokeswoman confirming eight items are already back on promotion.

Have you been affected by a Coles pricing error before? Share your experience with us below.

Yes. I had the same problem last week. Bought a few things. Some products were on special. It see buy 2 for this price. Well I got charged the normal price for one. Went back and they refunded all the money for the two items. So everyone check your res

 

[Suzanne rose]

Good on coles for seeing the mistake and refunding people.

 

[loraines]

Coles refunded me $3.25 last week. I don’t even know what they overcharged me on. What a lot of effort and expense. Why not charge the correct price in the first place?

 

[Veggiepatch]

So the human error was a ticketing issue? How does that happen when the barcode determines the item price, as dictated by a central database, not what is on a physical printed ticket.

Proof you ask? A few weeks ago, I purchased an item with a ticketed price of $7.10 but scanned at $4.95. Some exotic Oriental sauce. No complaints with that!

 

[anouch]

I don't shop at Coles except for a couple of things we like better than Woolies ,,,what about those who don't have their receipt anymore,,not much help to them

 

[HFM]

With the rising cost of living putting pressure on household budgets, many Aussie shoppers rely on grocery promotions to score a good deal.

However, as Coles customers recently found out, these sales aren't always applied as planned.

Coles has recently come under fire for a series of pricing errors that affected thousands of customers.

The supermarket giant has since issued an apology and is working to refund those who were overcharged for items that were supposed to be on sale.

In a recent promotion, Coles mistakenly increased the price of 20 popular items, both in-store and online.

The error was not due to a system glitch or a technical issue but rather a human error where the ticket price was incorrectly increased before the end of the promotional period.

View attachment 36955

Coles issued an apology for a pricing error. Image source: Shutterstock.

'We know cost of living is the biggest focus for so many of our customers,' a Coles spokesperson said.

'We sincerely apologise to our customers for this mistake, and we are working quickly to make it right.'

Coles has taken responsibility for the error and is actively working to rectify the situation. The supermarket giant has apologised to affected customers via email and explained the refund process.

'As a result of this error, we are refunding the full cost of the items to customers,' the Coles spokesperson added.

'Coles has processed refunds for customers who used their Flybuys card or purchased through Coles Online.'

For those who purchased the affected items in-store, Coles is asking customers to visit their service desk with a receipt for a full refund.

This is a significant move by the supermarket, demonstrating their commitment to customer satisfaction and trust.

In addition to the refunds, Coles is planning to put the affected products back on promotion.

'Eight are currently back at a reduced price, and we are making arrangements to place the remaining 12 on promotion for our customers,' the spokeswoman said.

Customers who were affected by the pricing error received an email explaining that refunds would be issued to their Flybuys accounts.

The email read: 'We have identified that you purchased product(s) that were on promotion, and we did not charge you the promotional price.'

'We sincerely apologise for the mistake we have made, and we have refunded the full cost of the product(s) to your Flybuys card. '

'We are sorry for any inconvenience caused.'

Key Takeaways

• Coles supermarket has apologised and will refund thousands of customers over a series of pricing errors.
• The company confirmed it accidentally raised the price of 20 popular items during a recent promotion both in-store and online.
• Coles has already processed refunds for customers who used their Flybuys card or purchased through Coles Online and encouraged others who bought the items in-store to come with a receipt for a full refund.
• Affected customers have been informed via email that the full cost of the incorrectly priced products will be refunded to them.
• Coles will put the affected products back on promotion, with a spokeswoman confirming eight items are already back on promotion.

Have you been affected by a Coles pricing error before? Share your experience with us below.

When asked if they would like a receipt most say no. I always take the receipt as proof of purchase.

 

[Mersiegai]

With the rising cost of living putting pressure on household budgets, many Aussie shoppers rely on grocery promotions to score a good deal.

However, as Coles customers recently found out, these sales aren't always applied as planned.

Coles has recently come under fire for a series of pricing errors that affected thousands of customers.

The supermarket giant has since issued an apology and is working to refund those who were overcharged for items that were supposed to be on sale.

In a recent promotion, Coles mistakenly increased the price of 20 popular items, both in-store and online.

The error was not due to a system glitch or a technical issue but rather a human error where the ticket price was incorrectly increased before the end of the promotional period.

View attachment 36955

Coles issued an apology for a pricing error. Image source: Shutterstock.

'We know cost of living is the biggest focus for so many of our customers,' a Coles spokesperson said.

'We sincerely apologise to our customers for this mistake, and we are working quickly to make it right.'

Coles has taken responsibility for the error and is actively working to rectify the situation. The supermarket giant has apologised to affected customers via email and explained the refund process.

'As a result of this error, we are refunding the full cost of the items to customers,' the Coles spokesperson added.

'Coles has processed refunds for customers who used their Flybuys card or purchased through Coles Online.'

For those who purchased the affected items in-store, Coles is asking customers to visit their service desk with a receipt for a full refund.

This is a significant move by the supermarket, demonstrating their commitment to customer satisfaction and trust.

In addition to the refunds, Coles is planning to put the affected products back on promotion.

'Eight are currently back at a reduced price, and we are making arrangements to place the remaining 12 on promotion for our customers,' the spokeswoman said.

Customers who were affected by the pricing error received an email explaining that refunds would be issued to their Flybuys accounts.

The email read: 'We have identified that you purchased product(s) that were on promotion, and we did not charge you the promotional price.'

'We sincerely apologise for the mistake we have made, and we have refunded the full cost of the product(s) to your Flybuys card. '

'We are sorry for any inconvenience caused.'

Key Takeaways

• Coles supermarket has apologised and will refund thousands of customers over a series of pricing errors.
• The company confirmed it accidentally raised the price of 20 popular items during a recent promotion both in-store and online.
• Coles has already processed refunds for customers who used their Flybuys card or purchased through Coles Online and encouraged others who bought the items in-store to come with a receipt for a full refund.
• Affected customers have been informed via email that the full cost of the incorrectly priced products will be refunded to them.
• Coles will put the affected products back on promotion, with a spokeswoman confirming eight items are already back on promotion.

Have you been affected by a Coles pricing error before? Share your experience with us below.

What was the product?

 

[Frangipani51]

With the rising cost of living putting pressure on household budgets, many Aussie shoppers rely on grocery promotions to score a good deal.

However, as Coles customers recently found out, these sales aren't always applied as planned.

Coles has recently come under fire for a series of pricing errors that affected thousands of customers.

The supermarket giant has since issued an apology and is working to refund those who were overcharged for items that were supposed to be on sale.

In a recent promotion, Coles mistakenly increased the price of 20 popular items, both in-store and online.

The error was not due to a system glitch or a technical issue but rather a human error where the ticket price was incorrectly increased before the end of the promotional period.

View attachment 36955

Coles issued an apology for a pricing error. Image source: Shutterstock.

'We know cost of living is the biggest focus for so many of our customers,' a Coles spokesperson said.

'We sincerely apologise to our customers for this mistake, and we are working quickly to make it right.'

Coles has taken responsibility for the error and is actively working to rectify the situation. The supermarket giant has apologised to affected customers via email and explained the refund process.

'As a result of this error, we are refunding the full cost of the items to customers,' the Coles spokesperson added.

'Coles has processed refunds for customers who used their Flybuys card or purchased through Coles Online.'

For those who purchased the affected items in-store, Coles is asking customers to visit their service desk with a receipt for a full refund.

This is a significant move by the supermarket, demonstrating their commitment to customer satisfaction and trust.

In addition to the refunds, Coles is planning to put the affected products back on promotion.

'Eight are currently back at a reduced price, and we are making arrangements to place the remaining 12 on promotion for our customers,' the spokeswoman said.

Customers who were affected by the pricing error received an email explaining that refunds would be issued to their Flybuys accounts.

The email read: 'We have identified that you purchased product(s) that were on promotion, and we did not charge you the promotional price.'

'We sincerely apologise for the mistake we have made, and we have refunded the full cost of the product(s) to your Flybuys card. '

'We are sorry for any inconvenience caused.'

Key Takeaways

• Coles supermarket has apologised and will refund thousands of customers over a series of pricing errors.
• The company confirmed it accidentally raised the price of 20 popular items during a recent promotion both in-store and online.
• Coles has already processed refunds for customers who used their Flybuys card or purchased through Coles Online and encouraged others who bought the items in-store to come with a receipt for a full refund.
• Affected customers have been informed via email that the full cost of the incorrectly priced products will be refunded to them.
• Coles will put the affected products back on promotion, with a spokeswoman confirming eight items are already back on promotion.

Have you been affected by a Coles pricing error before? Share your experience with us below.

With the rising cost of living putting pressure on household budgets, many Aussie shoppers rely on grocery promotions to score a good deal.

However, as Coles customers recently found out, these sales aren't always applied as planned.

Coles has recently come under fire for a series of pricing errors that affected thousands of customers.

The supermarket giant has since issued an apology and is working to refund those who were overcharged for items that were supposed to be on sale.

In a recent promotion, Coles mistakenly increased the price of 20 popular items, both in-store and online.

The error was not due to a system glitch or a technical issue but rather a human error where the ticket price was incorrectly increased before the end of the promotional period.

View attachment 36955

Coles issued an apology for a pricing error. Image source: Shutterstock.

'We know cost of living is the biggest focus for so many of our customers,' a Coles spokesperson said.

'We sincerely apologise to our customers for this mistake, and we are working quickly to make it right.'

Coles has taken responsibility for the error and is actively working to rectify the situation. The supermarket giant has apologised to affected customers via email and explained the refund process.

'As a result of this error, we are refunding the full cost of the items to customers,' the Coles spokesperson added.

'Coles has processed refunds for customers who used their Flybuys card or purchased through Coles Online.'

For those who purchased the affected items in-store, Coles is asking customers to visit their service desk with a receipt for a full refund.

This is a significant move by the supermarket, demonstrating their commitment to customer satisfaction and trust.

In addition to the refunds, Coles is planning to put the affected products back on promotion.

'Eight are currently back at a reduced price, and we are making arrangements to place the remaining 12 on promotion for our customers,' the spokeswoman said.

Customers who were affected by the pricing error received an email explaining that refunds would be issued to their Flybuys accounts.

The email read: 'We have identified that you purchased product(s) that were on promotion, and we did not charge you the promotional price.'

'We sincerely apologise for the mistake we have made, and we have refunded the full cost of the product(s) to your Flybuys card. '

'We are sorry for any inconvenience caused.'

Key Takeaways

• Coles supermarket has apologised and will refund thousands of customers over a series of pricing errors.
• The company confirmed it accidentally raised the price of 20 popular items during a recent promotion both in-store and online.
• Coles has already processed refunds for customers who used their Flybuys card or purchased through Coles Online and encouraged others who bought the items in-store to come with a receipt for a full refund.
• Affected customers have been informed via email that the full cost of the incorrectly priced products will be refunded to them.
• Coles will put the affected products back on promotion, with a spokeswoman confirming eight items are already back on promotion.

Have you been affected by a Coles pricing error before? Share your experience with us below.

With the rising cost of living putting pressure on household budgets, many Aussie shoppers rely on grocery promotions to score a good deal.

However, as Coles customers recently found out, these sales aren't always applied as planned.

Coles has recently come under fire for a series of pricing errors that affected thousands of customers.

The supermarket giant has since issued an apology and is working to refund those who were overcharged for items that were supposed to be on sale.

In a recent promotion, Coles mistakenly increased the price of 20 popular items, both in-store and online.

The error was not due to a system glitch or a technical issue but rather a human error where the ticket price was incorrectly increased before the end of the promotional period.

View attachment 36955

Coles issued an apology for a pricing error. Image source: Shutterstock.

'We know cost of living is the biggest focus for so many of our customers,' a Coles spokesperson said.

'We sincerely apologise to our customers for this mistake, and we are working quickly to make it right.'

Coles has taken responsibility for the error and is actively working to rectify the situation. The supermarket giant has apologised to affected customers via email and explained the refund process.

'As a result of this error, we are refunding the full cost of the items to customers,' the Coles spokesperson added.

'Coles has processed refunds for customers who used their Flybuys card or purchased through Coles Online.'

For those who purchased the affected items in-store, Coles is asking customers to visit their service desk with a receipt for a full refund.

This is a significant move by the supermarket, demonstrating their commitment to customer satisfaction and trust.

In addition to the refunds, Coles is planning to put the affected products back on promotion.

'Eight are currently back at a reduced price, and we are making arrangements to place the remaining 12 on promotion for our customers,' the spokeswoman said.

Customers who were affected by the pricing error received an email explaining that refunds would be issued to their Flybuys accounts.

The email read: 'We have identified that you purchased product(s) that were on promotion, and we did not charge you the promotional price.'

'We sincerely apologise for the mistake we have made, and we have refunded the full cost of the product(s) to your Flybuys card. '

'We are sorry for any inconvenience caused.'

Key Takeaways

• Coles supermarket has apologised and will refund thousands of customers over a series of pricing errors.
• The company confirmed it accidentally raised the price of 20 popular items during a recent promotion both in-store and online.
• Coles has already processed refunds for customers who used their Flybuys card or purchased through Coles Online and encouraged others who bought the items in-store to come with a receipt for a full refund.
• Affected customers have been informed via email that the full cost of the incorrectly priced products will be refunded to them.
• Coles will put the affected products back on promotion, with a spokeswoman confirming eight items are already back on promotion.

Have you been affected by a Coles pricing error before? Share your experience with us below.

I received an email like this and i took it into coles to have them explain what it was. They said it was a scam and I pointed out that the phone number in the email was the correct customer service phone number for Coles. They said that was an attempt to make it look genuine!!! What????

 

[Frangipani51]

I received an email like this and i took it into coles to have them explain what it was. They said it was a scam and I pointed out that the phone number in the email was the correct customer service phone number for Coles. They said that was an attempt to make it look genuine!!! What????

 

[Allan Cislowski-Neal]

With the rising cost of living putting pressure on household budgets, many Aussie shoppers rely on grocery promotions to score a good deal.

However, as Coles customers recently found out, these sales aren't always applied as planned.

Coles has recently come under fire for a series of pricing errors that affected thousands of customers.

The supermarket giant has since issued an apology and is working to refund those who were overcharged for items that were supposed to be on sale.

In a recent promotion, Coles mistakenly increased the price of 20 popular items, both in-store and online.

The error was not due to a system glitch or a technical issue but rather a human error where the ticket price was incorrectly increased before the end of the promotional period.

View attachment 36955

Coles issued an apology for a pricing error. Image source: Shutterstock.

'We know cost of living is the biggest focus for so many of our customers,' a Coles spokesperson said.

'We sincerely apologise to our customers for this mistake, and we are working quickly to make it right.'

Coles has taken responsibility for the error and is actively working to rectify the situation. The supermarket giant has apologised to affected customers via email and explained the refund process.

'As a result of this error, we are refunding the full cost of the items to customers,' the Coles spokesperson added.

'Coles has processed refunds for customers who used their Flybuys card or purchased through Coles Online.'

For those who purchased the affected items in-store, Coles is asking customers to visit their service desk with a receipt for a full refund.

This is a significant move by the supermarket, demonstrating their commitment to customer satisfaction and trust.

In addition to the refunds, Coles is planning to put the affected products back on promotion.

'Eight are currently back at a reduced price, and we are making arrangements to place the remaining 12 on promotion for our customers,' the spokeswoman said.

Customers who were affected by the pricing error received an email explaining that refunds would be issued to their Flybuys accounts.

The email read: 'We have identified that you purchased product(s) that were on promotion, and we did not charge you the promotional price.'

'We sincerely apologise for the mistake we have made, and we have refunded the full cost of the product(s) to your Flybuys card. '

'We are sorry for any inconvenience caused.'

Key Takeaways

• Coles supermarket has apologised and will refund thousands of customers over a series of pricing errors.
• The company confirmed it accidentally raised the price of 20 popular items during a recent promotion both in-store and online.
• Coles has already processed refunds for customers who used their Flybuys card or purchased through Coles Online and encouraged others who bought the items in-store to come with a receipt for a full refund.
• Affected customers have been informed via email that the full cost of the incorrectly priced products will be refunded to them.
• Coles will put the affected products back on promotion, with a spokeswoman confirming eight items are already back on promotion.

Have you been affected by a Coles pricing error before? Share your experience with us below.

 

[Allan Cislowski-Neal]

I have shopped with Coles, what are the items that were incorrectly overcharged?? or is this a secret so they won't have to refund everyone??

 

[Annewithane]

With the rising cost of living putting pressure on household budgets, many Aussie shoppers rely on grocery promotions to score a good deal.

However, as Coles customers recently found out, these sales aren't always applied as planned.

Coles has recently come under fire for a series of pricing errors that affected thousands of customers.

The supermarket giant has since issued an apology and is working to refund those who were overcharged for items that were supposed to be on sale.

In a recent promotion, Coles mistakenly increased the price of 20 popular items, both in-store and online.

The error was not due to a system glitch or a technical issue but rather a human error where the ticket price was incorrectly increased before the end of the promotional period.

View attachment 36955

Coles issued an apology for a pricing error. Image source: Shutterstock.

'We know cost of living is the biggest focus for so many of our customers,' a Coles spokesperson said.

'We sincerely apologise to our customers for this mistake, and we are working quickly to make it right.'

Coles has taken responsibility for the error and is actively working to rectify the situation. The supermarket giant has apologised to affected customers via email and explained the refund process.

'As a result of this error, we are refunding the full cost of the items to customers,' the Coles spokesperson added.

'Coles has processed refunds for customers who used their Flybuys card or purchased through Coles Online.'

For those who purchased the affected items in-store, Coles is asking customers to visit their service desk with a receipt for a full refund.

This is a significant move by the supermarket, demonstrating their commitment to customer satisfaction and trust.

In addition to the refunds, Coles is planning to put the affected products back on promotion.

'Eight are currently back at a reduced price, and we are making arrangements to place the remaining 12 on promotion for our customers,' the spokeswoman said.

Customers who were affected by the pricing error received an email explaining that refunds would be issued to their Flybuys accounts.

The email read: 'We have identified that you purchased product(s) that were on promotion, and we did not charge you the promotional price.'

'We sincerely apologise for the mistake we have made, and we have refunded the full cost of the product(s) to your Flybuys card. '

'We are sorry for any inconvenience caused.'

Key Takeaways

• Coles supermarket has apologised and will refund thousands of customers over a series of pricing errors.
• The company confirmed it accidentally raised the price of 20 popular items during a recent promotion both in-store and online.
• Coles has already processed refunds for customers who used their Flybuys card or purchased through Coles Online and encouraged others who bought the items in-store to come with a receipt for a full refund.
• Affected customers have been informed via email that the full cost of the incorrectly priced products will be refunded to them.
• Coles will put the affected products back on promotion, with a spokeswoman confirming eight items are already back on promotion.

Have you been affected by a Coles pricing error before? Share your experience with us below.

I don’t think so! Goods left at the end of aisles are left unproved leaving customers to think they are on (or still on) special! A deliberate move as is the one reported here.

 

[Phantom55]

With the rising cost of living putting pressure on household budgets, many Aussie shoppers rely on grocery promotions to score a good deal.

However, as Coles customers recently found out, these sales aren't always applied as planned.

Coles has recently come under fire for a series of pricing errors that affected thousands of customers.

The supermarket giant has since issued an apology and is working to refund those who were overcharged for items that were supposed to be on sale.

In a recent promotion, Coles mistakenly increased the price of 20 popular items, both in-store and online.

The error was not due to a system glitch or a technical issue but rather a human error where the ticket price was incorrectly increased before the end of the promotional period.

View attachment 36955

Coles issued an apology for a pricing error. Image source: Shutterstock.

'We know cost of living is the biggest focus for so many of our customers,' a Coles spokesperson said.

'We sincerely apologise to our customers for this mistake, and we are working quickly to make it right.'

Coles has taken responsibility for the error and is actively working to rectify the situation. The supermarket giant has apologised to affected customers via email and explained the refund process.

'As a result of this error, we are refunding the full cost of the items to customers,' the Coles spokesperson added.

'Coles has processed refunds for customers who used their Flybuys card or purchased through Coles Online.'

For those who purchased the affected items in-store, Coles is asking customers to visit their service desk with a receipt for a full refund.

This is a significant move by the supermarket, demonstrating their commitment to customer satisfaction and trust.

In addition to the refunds, Coles is planning to put the affected products back on promotion.

'Eight are currently back at a reduced price, and we are making arrangements to place the remaining 12 on promotion for our customers,' the spokeswoman said.

Customers who were affected by the pricing error received an email explaining that refunds would be issued to their Flybuys accounts.

The email read: 'We have identified that you purchased product(s) that were on promotion, and we did not charge you the promotional price.'

'We sincerely apologise for the mistake we have made, and we have refunded the full cost of the product(s) to your Flybuys card. '

'We are sorry for any inconvenience caused.'

Key Takeaways

• Coles supermarket has apologised and will refund thousands of customers over a series of pricing errors.
• The company confirmed it accidentally raised the price of 20 popular items during a recent promotion both in-store and online.
• Coles has already processed refunds for customers who used their Flybuys card or purchased through Coles Online and encouraged others who bought the items in-store to come with a receipt for a full refund.
• Affected customers have been informed via email that the full cost of the incorrectly priced products will be refunded to them.
• Coles will put the affected products back on promotion, with a spokeswoman confirming eight items are already back on promotion.

Have you been affected by a Coles pricing error before? Share your experience with us below.

I DONT BELIEVE THIS.......PROPOGANDER

 

[maxtyson]

I always get reciepts and can tell you one week i had error with woolies fixed no prob charged for 2 avacardos and not for 1 .IGA charged diet jelly one at 1.96 another different flavour at $2.49 so picked it up at till and got it for free and local spudshed(in Perth) where they had field mushrooms on special at 6.99 and charged for button mushies at $12.99 and they didnt even have any in stock, not free but corrected the price.Errors seem to be made more often than people realise and yes it is a pain to correct the errors.The way I see it is ..that just maybe it gets corrected and the next person pays the correct price.

 

[Rosalie30]

What was the product?