Australia's banking institutions have seen several changes and shifts over the years.

For seven million Australians who bank with ANZ, a significant change on the horizon could affect the way they manage their money soon.

ANZ's newly-minted CEO, Nuno Matos, stepped into the bank's top position earlier this week.

His first order of business? A sweeping digital transformation that could affect millions of customers nationwide.

Matos has ramped up customer migration from ANZ to the bank's new digital platform, ANZ Plus.

Nuno Matos shared a message for customers on the ANZ official website. Image Credit: ANZ

Launched in 2022, ANZ Plus is a digital banking platform designed to offer more innovative, more intuitive banking for Australians.

Over one million customers have already signed up for the platform and have been enjoying its features.

ANZ Plus has automatic savings roundups, bill prediction tools, and a streamlined experience for customers.

The platform is also set to introduce fully password-less web banking with the goal of making online banking safer and more straightforward.

Matos, who previously led HSBC's wealth and personal banking division, stated that accelerating the move to ANZ Plus has been his top priority.

As he addressed ANZ's 42,000-strong staff, he acknowledged criticism that the bank's digital transformation has been slow.

'I would like to see it in front of every customer tomorrow,' Matos said, signalling urgency.

'There is criticism that we haven't delivered fast enough and that accountabilities are unclear. This will change.'

Last March, ANZ announced that every new customer should join via the ANZ Plus platform by September this year.

By 2029, six million existing ANZ customers plus 1.2 million Suncorp Bank customers should be using ANZ Plus.

Christine Linden, ANZ's general manager overseeing the migration, reassured customers that the transition should be smooth.

She likened the experience to getting an upgrade: familiar, but with new and improved features.

Customers' BSB and account numbers, credit card details, direct debits, and other account connections will remain unchanged.

ANZ also promised that customer support would remain a priority throughout the transition.

While ANZ has ambitious targets to meet, there's no detailed timeline yet for when each customer will be moved over.

The process may happen in stages over the next few years, and ANZ has committed to keeping customers informed every step of the way.

For ANZ customers who have concerns about the upcoming change, their customer support hotline is open at 13 13 14.

Customers may also visit a nearby ANZ branch for a more personal approach.

Key Takeaways

• ANZ's new CEO, Nuno Matos, revealed plans to accelerate the migration of all retail customers onto ANZ Plus.
• ANZ Plus, launched in 2022, would eventually become the platform for all six million existing ANZ customers and 1.2 million Suncorp Bank customers.
• The migration should be complete by 2029, with new customers joining via Plus starting September this year.
• Customers were assured that their account details—BSB, account numbers, credit card information and direct debits—would remain unaffected.

Have you already tried ANZ Plus? If so, what was the experience like? What are your thoughts about ANZ's move to digital banking? Share your thoughts about this looming change with us in the comments section below.

 

[Greg350]

Never ever will I be using any of the Criminal major banking cartels facilities no matter what they offer... They are worse than any political party for their lies and I will never ever trust them.

So you have no bank accounts, how do you keep your cash? Under the bed? Hope you never have a fire or someone steals from you.

 

[Leenie]

Comming soon...
A chip implanted at birth.
That should take care of things.

(just a coment from this paranoid doofus..lol)

I remember there was talk of that years ago ,that makes two of us paranoid conspiracy nuts.

 

[Leenie]

So you have no bank accounts, how do you keep your cash? Under the bed? Hope you never have a fire or someone steals from you.

I buried mine in the garden as have others , where there’s a will there’s a way . Have also put it in the fridge after my wallet was stolen ,often get comments about how cold my money is , just say it’s in a safe place .

 

[gordon1940]

I agree with you Dawn.

Nothing....except that it is now not Profitable for Banks.

 

[Aralia]

I do not use a phone for banking only my desktop so unable use fingerprints or eyes!!!

 

[Aralia]

Simple!
Instead of complaining swap banks and let them know why you are leaving.
No one is forcing you to stay with ANZ..

I for one won't be staying with ANZ.

 

[malm53]

With the ANZ Plus account you are only allowed 1 account per device. I would need 2 accounts on my devices as we have a joint and a seperate account for both of us the the normal ANZ accounts. If you cannot change it so there is able to have 2 or 3 ANZ Plus accounts per device, your way of thinking and change will lose you customers

 

[Aralia]

You have eyes, fingerprints, both unique to you, better security then anything else.

I use my computer for all payments & transfers. How do I do that with a fingerprint or face recognition. Obviously ANZ's profits arn't big enough for their investors. I will be changing to another more friendly bank that will recognise me as a human & not AI copy.

 

[Miss Chris]

Comming soon...
A chip implanted at birth.
That should take care of things.

(just a coment from this paranoid doofus..lol)

It’s currently possible to have a chip implanted into your hand for buying things, making the payment…..

 

[Margo Pinkerton]

Hello, i have found the platform to be a bit clumsy
took me awhile to get my head around
I am 80 years of age, so anything you can do to focus on the needs of the Ageing population will be greatly appreciated

 

[Zorro56]

The banks are dragging us oldies into the new world of banking. So what if we do not want to or cannot go with them. Thanks Nuno Matos, he looks like a swarve and convincing personality, but once again the Bank ANZ and the other`s are leaving a lot of people behind (like us, the one`s who`s loyalty was responsible for helping achieve their current wealth and status).

I am afraid that Nuno looks like a slimy used car salesman. The type you shake hands with and then check that you still have all your fingers.

 

[Zorro56]

The banks are dragging us oldies into the new world of banking. So what if we do not want to or cannot go with them. Thanks Nuno Matos, he looks like a swarve and convincing personality, but once again the Bank ANZ and the other`s are leaving a lot of people behind (like us, the one`s who`s loyalty was responsible for helping achieve their current wealth and status).

In a nutshell they don't care because these changes are saving them money. Banking was once a service industry. The only ones they want to serve now are their shareholders.

 

[BruceC]

Why say this could affect your accounts in a BIG way which can frighten some seniors/pensioners! Is it SDC new form of communication with the elderly?

Because that’s how SDC operate..
Scaremongering headlines is their style!

 

[Phantom55]

Simple!
Instead of complaining swap banks and let them know why you are leaving.
No one is forcing you to stay with ANZ..

They couldn't care less...thats very obvious

 

[Sherril54]

Because that’s how SDC operate..
Scaremongering headlines is their style!

Well whatever, but it certainly catches our attention!

 

[Sherril54]

I buried mine in the garden as have others , where there’s a will there’s a way . Have also put it in the fridge after my wallet was stolen ,often get comments about how cold my money is , just say it’s in a safe place .

My Mother- in-law was hiding her bank notes under her mattress! and when she became ill the family found over $100,000 there. She was such a wondeful woman, but she did not trust banks or the Government.