Big Banks Still Committed to Cash: CBA, ANZ, and NAB Swear They Are Not 'Going Cashless'

Ladies and gentlemen of the Seniors Discount Club, things are taking an interesting turn in the world of banking. With advancements in technology hitting us left, right, and centre, the buzzword (or, rather, buzzphrase) cropping up more frequently is 'going cashless'.

Yet, amidst the digital chaos, heavyweight banks—Commonwealth Bank, ANZ, and National Australia Bank—have made a bold declaration about their ongoing allegiance to cold, hard cash.



They've claimed that although they have put an end to over-the-counter cash transactions in some branches, cash services are still intact. The big question now is, are these banking bigwigs trying to pull the wool over our eyes?


shutterstock_269108219 (1).jpg
The big banks are maintaining that they are ‘not going cashless’. Image Credit: Shutterstock



The Australian Banking Association paints an intriguing picture: 98.9 per cent of all banking transactions were online last year, indicating a significant shift in consumer behaviour. In-person branch transactions saw a whopping 46 per cent fall in the last financial year—a testament to the growing appeal of digital banking. Furthermore, the Reserve Bank of Australia's latest consumer payments survey revealed, rather strikingly, that cash payments constituted a mere 13 per cent last year, as opposed to 70 per cent of day-to-day transactions in 2007.

Community advocates, however, have expressed unease about the repercussions this shift could have on some sections of society.

'Senior citizens, new migrants, people who are disabled, they do need face-to-face help, there's a danger here of excluding some elements of our society,' warns Steve Worthington, a Technology Professor at Swinburne University.



Regardless of our technological hurdles, the banks confirmed that their commitment to cash remains intact. ANZ marched forward, mentioning that despite in-branch transactions plunging in recent years, cash deposits and withdrawals can continue through their SmartATMs, with on-site staff present to lend a helping hand.

‘At ANZ, we have seen in-branch transactions fall 50 per cent over the past five years, with just one per cent of transactions now done over the counter and 96 per cent conducted digitally,’ a spokesperson told reporters.

‘At these branches, cash and cheque deposits and cash withdrawals can continue to be made by using our SmartATM and coin deposit machines, and we have staff on hand to help customers to use them.’

Commonwealth Bank put forth its ‘specialist centres’ in Brisbane, Melbourne, and Sydney. They argued that while these centres align with modern, complex banking needs, on-site ATMs remain open for cash withdrawals and deposits through the bank’s app using cardless cash, their card, or account details.



Key Takeaways
  • Australia's big four banks claim commitment to providing cash services despite cuts in over-the-counter transactions.
  • Commonwealth Bank and ANZ have stopped over-the-counter cash transactions in some branches, citing a shift to digital and a significant decrease in in-branch transactions.
  • While adopting more digital solutions, the banks insist branches are not becoming cashless, with SmartATMs and specialist services available for cash transactions.
  • Despite changes, community advocates express concern over the exclusion of certain societal elements who rely on face-to-face services.

NAB customers can also withdraw and deposit cash at all branches, with most also offering ATMs.

Westpac is also said to offer over-the-counter cash services.

In a bind? You can still withdraw cash from over 3,400 Australia Post outlets nationwide via Bank@Post.

Have you had similar experiences, members? Are you more of a tech-head or an old-school, cash-in-hand kind of person? We would love to hear from you!
 
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Banks not only provide cash transactions but other services such as loans, insurance and overseas transactions. The amount of people accessing these services at my local CBA is outstanding. The queue is usually 10 to 15 people outside the entrance without counting those in the branch itself. Even the branch has extended its Saturday trading by one hour.

Bank closures are not warranted by any means.
 
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Banks not only provide cash transactions but other services such as loans, insurance and overseas transactions. The amount of people accessing these services at my local CBA is outstanding. The queue is usually 10 to 15 people outside the entrance without counting those in the branch itself. Even the branch has extended its Saturday trading by one hour.

Bank closures are not warranted by any means.
Wow you have Saturday trading we haven’t had that for years.
 
Ladies and gentlemen of the Seniors Discount Club, things are taking an interesting turn in the world of banking. With advancements in technology hitting us left, right, and centre, the buzzword (or, rather, buzzphrase) cropping up more frequently is 'going cashless'.

Yet, amidst the digital chaos, heavyweight banks—Commonwealth Bank, ANZ, and National Australia Bank—have made a bold declaration about their ongoing allegiance to cold, hard cash.



They've claimed that although they have put an end to over-the-counter cash transactions in some branches, cash services are still intact. The big question now is, are these banking bigwigs trying to pull the wool over our eyes?


View attachment 26358
The big banks are maintaining that they are ‘not going cashless’. Image Credit: Shutterstock



The Australian Banking Association paints an intriguing picture: 98.9 per cent of all banking transactions were online last year, indicating a significant shift in consumer behaviour. In-person branch transactions saw a whopping 46 per cent fall in the last financial year—a testament to the growing appeal of digital banking. Furthermore, the Reserve Bank of Australia's latest consumer payments survey revealed, rather strikingly, that cash payments constituted a mere 13 per cent last year, as opposed to 70 per cent of day-to-day transactions in 2007.

Community advocates, however, have expressed unease about the repercussions this shift could have on some sections of society.

'Senior citizens, new migrants, people who are disabled, they do need face-to-face help, there's a danger here of excluding some elements of our society,' warns Steve Worthington, a Technology Professor at Swinburne University.



Regardless of our technological hurdles, the banks confirmed that their commitment to cash remains intact. ANZ marched forward, mentioning that despite in-branch transactions plunging in recent years, cash deposits and withdrawals can continue through their SmartATMs, with on-site staff present to lend a helping hand.

‘At ANZ, we have seen in-branch transactions fall 50 per cent over the past five years, with just one per cent of transactions now done over the counter and 96 per cent conducted digitally,’ a spokesperson told reporters.

‘At these branches, cash and cheque deposits and cash withdrawals can continue to be made by using our SmartATM and coin deposit machines, and we have staff on hand to help customers to use them.’

Commonwealth Bank put forth its ‘specialist centres’ in Brisbane, Melbourne, and Sydney. They argued that while these centres align with modern, complex banking needs, on-site ATMs remain open for cash withdrawals and deposits through the bank’s app using cardless cash, their card, or account details.



Key Takeaways

  • Australia's big four banks claim commitment to providing cash services despite cuts in over-the-counter transactions.
  • Commonwealth Bank and ANZ have stopped over-the-counter cash transactions in some branches, citing a shift to digital and a significant decrease in in-branch transactions.
  • While adopting more digital solutions, the banks insist branches are not becoming cashless, with SmartATMs and specialist services available for cash transactions.
  • Despite changes, community advocates express concern over the exclusion of certain societal elements who rely on face-to-face services.

NAB customers can also withdraw and deposit cash at all branches, with most also offering ATMs.


Westpac is also said to offer over-the-counter cash services.

In a bind? You can still withdraw cash from over 3,400 Australia Post outlets nationwide via Bank@Post.

Have you had similar experiences, members? Are you more of a tech-head or an old-school, cash-in-hand kind of person? We would love to hear from you!
That’s a joke! There are banks that don’t have cash already!
Ladies and gentlemen of the Seniors Discount Club, things are taking an interesting turn in the world of banking. With advancements in technology hitting us left, right, and centre, the buzzword (or, rather, buzzphrase) cropping up more frequently is 'going cashless'.

Yet, amidst the digital chaos, heavyweight banks—Commonwealth Bank, ANZ, and National Australia Bank—have made a bold declaration about their ongoing allegiance to cold, hard cash.



They've claimed that although they have put an end to over-the-counter cash transactions in some branches, cash services are still intact. The big question now is, are these banking bigwigs trying to pull the wool over our eyes?


View attachment 26358
The big banks are maintaining that they are ‘not going cashless’. Image Credit: Shutterstock



The Australian Banking Association paints an intriguing picture: 98.9 per cent of all banking transactions were online last year, indicating a significant shift in consumer behaviour. In-person branch transactions saw a whopping 46 per cent fall in the last financial year—a testament to the growing appeal of digital banking. Furthermore, the Reserve Bank of Australia's latest consumer payments survey revealed, rather strikingly, that cash payments constituted a mere 13 per cent last year, as opposed to 70 per cent of day-to-day transactions in 2007.

Community advocates, however, have expressed unease about the repercussions this shift could have on some sections of society.

'Senior citizens, new migrants, people who are disabled, they do need face-to-face help, there's a danger here of excluding some elements of our society,' warns Steve Worthington, a Technology Professor at Swinburne University.



Regardless of our technological hurdles, the banks confirmed that their commitment to cash remains intact. ANZ marched forward, mentioning that despite in-branch transactions plunging in recent years, cash deposits and withdrawals can continue through their SmartATMs, with on-site staff present to lend a helping hand.

‘At ANZ, we have seen in-branch transactions fall 50 per cent over the past five years, with just one per cent of transactions now done over the counter and 96 per cent conducted digitally,’ a spokesperson told reporters.

‘At these branches, cash and cheque deposits and cash withdrawals can continue to be made by using our SmartATM and coin deposit machines, and we have staff on hand to help customers to use them.’

Commonwealth Bank put forth its ‘specialist centres’ in Brisbane, Melbourne, and Sydney. They argued that while these centres align with modern, complex banking needs, on-site ATMs remain open for cash withdrawals and deposits through the bank’s app using cardless cash, their card, or account details.



Key Takeaways

  • Australia's big four banks claim commitment to providing cash services despite cuts in over-the-counter transactions.
  • Commonwealth Bank and ANZ have stopped over-the-counter cash transactions in some branches, citing a shift to digital and a significant decrease in in-branch transactions.
  • While adopting more digital solutions, the banks insist branches are not becoming cashless, with SmartATMs and specialist services available for cash transactions.
  • Despite changes, community advocates express concern over the exclusion of certain societal elements who rely on face-to-face services.

NAB customers can also withdraw and deposit cash at all branches, with most also offering ATMs.

Westpac is also said to offer over-the-counter cash services.

In a bind? You can still withdraw cash from over 3,400 Australia Post outlets nationwide via Bank@Post.

Have you had similar experiences, members? Are you more of a tech-head or an old-school, cash-in-hand kind of person? We would love to hear from you!
 
Ladies and gentlemen of the Seniors Discount Club, things are taking an interesting turn in the world of banking. With advancements in technology hitting us left, right, and centre, the buzzword (or, rather, buzzphrase) cropping up more frequently is 'going cashless'.

Yet, amidst the digital chaos, heavyweight banks—Commonwealth Bank, ANZ, and National Australia Bank—have made a bold declaration about their ongoing allegiance to cold, hard cash.



They've claimed that although they have put an end to over-the-counter cash transactions in some branches, cash services are still intact. The big question now is, are these banking bigwigs trying to pull the wool over our eyes?


View attachment 26358
The big banks are maintaining that they are ‘not going cashless’. Image Credit: Shutterstock



The Australian Banking Association paints an intriguing picture: 98.9 per cent of all banking transactions were online last year, indicating a significant shift in consumer behaviour. In-person branch transactions saw a whopping 46 per cent fall in the last financial year—a testament to the growing appeal of digital banking. Furthermore, the Reserve Bank of Australia's latest consumer payments survey revealed, rather strikingly, that cash payments constituted a mere 13 per cent last year, as opposed to 70 per cent of day-to-day transactions in 2007.

Community advocates, however, have expressed unease about the repercussions this shift could have on some sections of society.

'Senior citizens, new migrants, people who are disabled, they do need face-to-face help, there's a danger here of excluding some elements of our society,' warns Steve Worthington, a Technology Professor at Swinburne University.



Regardless of our technological hurdles, the banks confirmed that their commitment to cash remains intact. ANZ marched forward, mentioning that despite in-branch transactions plunging in recent years, cash deposits and withdrawals can continue through their SmartATMs, with on-site staff present to lend a helping hand.

‘At ANZ, we have seen in-branch transactions fall 50 per cent over the past five years, with just one per cent of transactions now done over the counter and 96 per cent conducted digitally,’ a spokesperson told reporters.

‘At these branches, cash and cheque deposits and cash withdrawals can continue to be made by using our SmartATM and coin deposit machines, and we have staff on hand to help customers to use them.’

Commonwealth Bank put forth its ‘specialist centres’ in Brisbane, Melbourne, and Sydney. They argued that while these centres align with modern, complex banking needs, on-site ATMs remain open for cash withdrawals and deposits through the bank’s app using cardless cash, their card, or account details.



Key Takeaways

  • Australia's big four banks claim commitment to providing cash services despite cuts in over-the-counter transactions.
  • Commonwealth Bank and ANZ have stopped over-the-counter cash transactions in some branches, citing a shift to digital and a significant decrease in in-branch transactions.
  • While adopting more digital solutions, the banks insist branches are not becoming cashless, with SmartATMs and specialist services available for cash transactions.
  • Despite changes, community advocates express concern over the exclusion of certain societal elements who rely on face-to-face services.

NAB customers can also withdraw and deposit cash at all branches, with most also offering ATMs.

Westpac is also said to offer over-the-counter cash services.

In a bind? You can still withdraw cash from over 3,400 Australia Post outlets nationwide via Bank@Post.

Have you had similar experiences, members? Are you more of a tech-head or an old-school, cash-in-hand kind of person? We would love to hear from you!
Cash in my hands plus my cheque book ... atms are mechanical machines and they will and do regularly breakdown and if no human is around too bad for the banks client.

On one occassion five minutes before closing the atm shortchanged me on my transaction and as i went to enter the bank
The door was slammed in my face by an employee... it wasn't a automatic door.. i banged on the door to get the attention of the bank person who turned around and indicated to me by her wrist watch that it was closing time. I shook my head and kept banging and as other employees inside heard and saw my performance one spoke to the person and instructed her to find out what i needed.. the person opened the door and asked what the user was and is nt withdrawal was incorrect, i had been shortchanged by the dispensing machine and no receipt had been issued.

So on checking out my story it was clear there was no paper roll left in the machine and they saw the dispensers cash in my hand and noted the machine had registered my withdrawall transaction on my account.. So they believed me fortunately and the drawn transaction on my account confirmed my situation and so they gave me the cash shortfall and a written receipt.

Had they not responded to my thundering on their door then and there i doubt very much that i would have been believed the next day on presenting with my tale.
 
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Reactions: Leenie
The stats show that in branch transactions have fallen over time.

These stats are conveniently clinically interpreted as being the result of customers' freely made decisions to use technology.

This clinical perspective is an assumption based on the reduced activity.

Now how about some truths about banks' roles in the reduction of in branch transactions.

1. I was a bank employee for decades and saw how banks actively encouraged customers to use technology.

2. Back in the 90s, banks coerced customers into using ATMs and online banking by making in branch transactions cost more than tech transactions. This was the beginning of banking on a payment per use basis.

3. Throughout the 90s numerous account terms and conditions were altered to allow only 1 or a few in branch transactions per month with any transactions in excess of the limited number attracting a fee that stopped customers conducting in branch transactions.

4. From about 1994, bank branches reduced counter staff and this led to long lines of customers who liked transacting in-house at branches having to wait for 20 to 30 minutes before being served.

5. From about 2015 onwards, banks started removing ATMs from shopping centres. An example of this is Robina Town centre where most of the ATMs were taken away in and around 2018 to 2019 forcing customers to use cards for their shopping.

6. Banks from 2020 onwards literally encouraged customers who came in to branches to leave the queue and to use the ATMs in the branches. Staff would actively invite customers out of the line and walk them to an ATM or an ONLINE terminal where they would teach the customer how to carry out the transaction step by step (this was done and is still being done by staff who are instructed to reduce in branch counter transactions).

The above moves on the part of banks over several years have led customers to us the tech options.

The result over time is that in branch activity has decreased.

But banks engineered the changes.

Customers did not simply abandon branches, they were encouraged and coerced to use tech to save on costs that were imposed by banks.
 
Ladies and gentlemen of the Seniors Discount Club, things are taking an interesting turn in the world of banking. With advancements in technology hitting us left, right, and centre, the buzzword (or, rather, buzzphrase) cropping up more frequently is 'going cashless'.

Yet, amidst the digital chaos, heavyweight banks—Commonwealth Bank, ANZ, and National Australia Bank—have made a bold declaration about their ongoing allegiance to cold, hard cash.



They've claimed that although they have put an end to over-the-counter cash transactions in some branches, cash services are still intact. The big question now is, are these banking bigwigs trying to pull the wool over our eyes?


View attachment 26358
The big banks are maintaining that they are ‘not going cashless’. Image Credit: Shutterstock



The Australian Banking Association paints an intriguing picture: 98.9 per cent of all banking transactions were online last year, indicating a significant shift in consumer behaviour. In-person branch transactions saw a whopping 46 per cent fall in the last financial year—a testament to the growing appeal of digital banking. Furthermore, the Reserve Bank of Australia's latest consumer payments survey revealed, rather strikingly, that cash payments constituted a mere 13 per cent last year, as opposed to 70 per cent of day-to-day transactions in 2007.

Community advocates, however, have expressed unease about the repercussions this shift could have on some sections of society.

'Senior citizens, new migrants, people who are disabled, they do need face-to-face help, there's a danger here of excluding some elements of our society,' warns Steve Worthington, a Technology Professor at Swinburne University.



Regardless of our technological hurdles, the banks confirmed that their commitment to cash remains intact. ANZ marched forward, mentioning that despite in-branch transactions plunging in recent years, cash deposits and withdrawals can continue through their SmartATMs, with on-site staff present to lend a helping hand.

‘At ANZ, we have seen in-branch transactions fall 50 per cent over the past five years, with just one per cent of transactions now done over the counter and 96 per cent conducted digitally,’ a spokesperson told reporters.

‘At these branches, cash and cheque deposits and cash withdrawals can continue to be made by using our SmartATM and coin deposit machines, and we have staff on hand to help customers to use them.’

Commonwealth Bank put forth its ‘specialist centres’ in Brisbane, Melbourne, and Sydney. They argued that while these centres align with modern, complex banking needs, on-site ATMs remain open for cash withdrawals and deposits through the bank’s app using cardless cash, their card, or account details.



Key Takeaways

  • Australia's big four banks claim commitment to providing cash services despite cuts in over-the-counter transactions.
  • Commonwealth Bank and ANZ have stopped over-the-counter cash transactions in some branches, citing a shift to digital and a significant decrease in in-branch transactions.
  • While adopting more digital solutions, the banks insist branches are not becoming cashless, with SmartATMs and specialist services available for cash transactions.
  • Despite changes, community advocates express concern over the exclusion of certain societal elements who rely on face-to-face services.

NAB customers can also withdraw and deposit cash at all branches, with most also offering ATMs.

Westpac is also said to offer over-the-counter cash services.

In a bind? You can still withdraw cash from over 3,400 Australia Post outlets nationwide via Bank@Post.

Have you had similar experiences, members? Are you more of a tech-head or an old-school, cash-in-hand kind of person? We would love to hear from you!
 
The stats show that in branch transactions have fallen over time.

These stats are conveniently clinically interpreted as being the result of customers' freely made decisions to use technology.

This clinical perspective is an assumption based on the reduced activity.

Now how about some truths about banks' roles in the reduction of in branch transactions.

1. I was a bank employee for decades and saw how banks actively encouraged customers to use technology.

2. Back in the 90s, banks coerced customers into using ATMs and online banking by making in branch transactions cost more than tech transactions. This was the beginning of banking on a payment per use basis.

3. Throughout the 90s numerous account terms and conditions were altered to allow only 1 or a few in branch transactions per month with any transactions in excess of the limited number attracting a fee that stopped customers conducting in branch transactions.

4. From about 1994, bank branches reduced counter staff and this led to long lines of customers who liked transacting in-house at branches having to wait for 20 to 30 minutes before being served.

5. From about 2015 onwards, banks started removing ATMs from shopping centres. An example of this is Robina Town centre where most of the ATMs were taken away in and around 2018 to 2019 forcing customers to use cards for their shopping.

6. Banks from 2020 onwards literally encouraged customers who came in to branches to leave the queue and to use the ATMs in the branches. Staff would actively invite customers out of the line and walk them to an ATM or an ONLINE terminal where they would teach the customer how to carry out the transaction step by step (this was done and is still being done by staff who are instructed to reduce in branch counter transactions).

The above moves on the part of banks over several years have led customers to us the tech options.

The result over time is that in branch activity has decreased.

But banks engineered the changes.

Customers did not simply abandon branches, they were encouraged and coerced to use tech to save on costs that were imposed by banks.
Exactly. Banks ,politicians and car salespeople cannot be trusted.
 
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Ladies and gentlemen of the Seniors Discount Club, things are taking an interesting turn in the world of banking. With advancements in technology hitting us left, right, and centre, the buzzword (or, rather, buzzphrase) cropping up more frequently is 'going cashless'.

Yet, amidst the digital chaos, heavyweight banks—Commonwealth Bank, ANZ, and National Australia Bank—have made a bold declaration about their ongoing allegiance to cold, hard cash.



They've claimed that although they have put an end to over-the-counter cash transactions in some branches, cash services are still intact. The big question now is, are these banking bigwigs trying to pull the wool over our eyes?


View attachment 26358
The big banks are maintaining that they are ‘not going cashless’. Image Credit: Shutterstock



The Australian Banking Association paints an intriguing picture: 98.9 per cent of all banking transactions were online last year, indicating a significant shift in consumer behaviour. In-person branch transactions saw a whopping 46 per cent fall in the last financial year—a testament to the growing appeal of digital banking. Furthermore, the Reserve Bank of Australia's latest consumer payments survey revealed, rather strikingly, that cash payments constituted a mere 13 per cent last year, as opposed to 70 per cent of day-to-day transactions in 2007.

Community advocates, however, have expressed unease about the repercussions this shift could have on some sections of society.

'Senior citizens, new migrants, people who are disabled, they do need face-to-face help, there's a danger here of excluding some elements of our society,' warns Steve Worthington, a Technology Professor at Swinburne University.



Regardless of our technological hurdles, the banks confirmed that their commitment to cash remains intact. ANZ marched forward, mentioning that despite in-branch transactions plunging in recent years, cash deposits and withdrawals can continue through their SmartATMs, with on-site staff present to lend a helping hand.

‘At ANZ, we have seen in-branch transactions fall 50 per cent over the past five years, with just one per cent of transactions now done over the counter and 96 per cent conducted digitally,’ a spokesperson told reporters.

‘At these branches, cash and cheque deposits and cash withdrawals can continue to be made by using our SmartATM and coin deposit machines, and we have staff on hand to help customers to use them.’

Commonwealth Bank put forth its ‘specialist centres’ in Brisbane, Melbourne, and Sydney. They argued that while these centres align with modern, complex banking needs, on-site ATMs remain open for cash withdrawals and deposits through the bank’s app using cardless cash, their card, or account details.



Key Takeaways

  • Australia's big four banks claim commitment to providing cash services despite cuts in over-the-counter transactions.
  • Commonwealth Bank and ANZ have stopped over-the-counter cash transactions in some branches, citing a shift to digital and a significant decrease in in-branch transactions.
  • While adopting more digital solutions, the banks insist branches are not becoming cashless, with SmartATMs and specialist services available for cash transactions.
  • Despite changes, community advocates express concern over the exclusion of certain societal elements who rely on face-to-face services.

NAB customers can also withdraw and deposit cash at all branches, with most also offering ATMs.

Westpac is also said to offer over-the-counter cash services.

In a bind? You can still withdraw cash from over 3,400 Australia Post outlets nationwide via Bank@Post.

Have you had similar experiences, members? Are you more of a tech-head or an old-school, cash-in-hand kind of person? We would love to hear from you!
I myself use both online also ATM
But I still need to go into bank sometimes which is nice as I like to speak to a person face to face ,as phone calls can get confusing or disconnected after being put on hold .so banks are still for people not just machines..
An oldie 60yr plus.people personality. JW
 
More and more the banks are controlling your finances.....they want a cashless society in order to have complete control of your money and how you use it....with a cashless society if ever there is a major power outage then you have absolutely no access to your money....the economy effectively comes to a standstill.
The other thing to think about is the chance that your bank can effectively control how much of your own money that you can use....they could put a block on your expenditure if they wanted to....so in effect you lose total control of your finances......going cashless is full of very deep potholes for consumers and we should ensure that it never happens in Australia.
 
Cash in my hands plus my cheque book ... atms are mechanical machines and they will and do regularly breakdown and if no human is around too bad for the banks client.

On one occassion five minutes before closing the atm shortchanged me on my transaction and as i went to enter the bank
The door was slammed in my face by an employee... it wasn't a automatic door.. i banged on the door to get the attention of the bank person who turned around and indicated to me by her wrist watch that it was closing time. I shook my head and kept banging and as other employees inside heard and saw my performance one spoke to the person and instructed her to find out what i needed.. the person opened the door and asked what the user was and is nt withdrawal was incorrect, i had been shortchanged by the dispensing machine and no receipt had been issued.

So on checking out my story it was clear there was no paper roll left in the machine and they saw the dispensers cash in my hand and noted the machine had registered my withdrawall transaction on my account.. So they believed me fortunately and the drawn transaction on my account confirmed my situation and so they gave me the cash shortfall and a written receipt.

Had they not responded to my thundering on their door then and there i doubt very much that i would have been believed the next day on presenting with my tale.
True.
 
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Reactions: magpie1 and IAN3005
In the past, this was always the Teller's JOB, not mine. Are they Banks or schools?

Regardless of our technological hurdles, the banks confirmed that their commitment to cash remains intact. ANZ marched forward, mentioning that despite in-branch transactions plunging in recent years, cash deposits and withdrawals can continue through their SmartATMs, with on-site staff present to lend a helping hand.

‘At ANZ, we have seen in-branch transactions fall 50 per cent over the past five years, with just one per cent of transactions now done over the counter and 96 per cent conducted digitally,’ a spokesperson told reporters.

‘At these branches, cash and cheque deposits and cash withdrawals can continue to be made by using our SmartATM and coin deposit machines, and we have staff on hand to help customers to use them.’
Staff at CBA and ANZ that I have seen while lined up waiting for teller service and/or other customer service staff help are tasked with the job of moving people out of lines.

This is done under the guise of 'assisting'.

This has been happening for many years.

It is still happening today.

The 'assisting' results in the creation of STATISTICS that show how customers are so called deserting banks in droves.

Banks are then displaying and relying on these STATISTICS to do away with HUMAN teller services and other HUMAN customer service facilities.

So it's the banks version of TRUTH SPEAK.

They get customers out, then they claim customers left - voluntarily.

It's a method of behaviour modification.

People are creatures of habit.

When 'shown' how to use tech options a number of times after being pulled out of telling lines, many get used to the 'new way' and then run with it.

Convenient for the purposes of the banks' agenda that is SERVICES REDUCTION AND BRANCH CLOSURES.
 

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