Australians Outraged: The $4,000 Cruise Ticket Scam That Could Trap You Next!

Imagine the excitement of booking a cruise to explore the idyllic islands of the Pacific, only to discover that your much-anticipated adventure is nothing more than a round trip to your own backyard. This is the unfortunate reality for a group of Brisbane neighbours who found themselves caught in a cruising conundrum that has left them both frustrated and financially strained.


David, Terry, and their wives, Sandra and Laree, had been eagerly awaiting their vacation, a chance to unwind and indulge in the tropical paradise of the Pacific Islands. They had shelled out a hefty $4,000 for the experience, not including the additional costs of flights to and from Sydney, where they were set to embark on the Carnival Luminosa. However, their dreams of island hopping were dashed when they learned that their itinerary had been drastically altered due to ongoing unrest in the Pacific, rerouting them back to Brisbane—their point of origin.


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Two senior couples felt they were scammed by Carnival Luminosa. Image Credit: Wikipedia


The original plan, as advertised by Choose Your Cruise, promised an eight-night journey with stops at three New Caledonian ports, complete with a backdrop of white sandy beaches and crystal-clear waters. Instead, the group will now be taking a scenic cruise around Willis Island before heading back to Sydney, with a pit stop in Brisbane that seems more like a cruel joke than a vacation highlight.


Terry's sarcastic quip to A Current Affair, 'Maybe we'll come home, catch a taxi, and do the washing, and go back to the port in the afternoon,' captures the absurdity of the situation. It's a sentiment echoed by David, who expressed his disappointment at not being able to visit any of the South Sea Islands they had been promised.

The 'Flashback' package, which initially lured in customers with the allure of tropical getaways and musical acts from the '80s and '90s, including Human Nature and Marcia Hines, has now been reduced to a coastal cruise with no exotic destinations in sight. Despite the significant change in plans, Choose Your Cruise has refused to offer refunds or credits, instead opting to ramp up the onboard entertainment and offer a $50 voucher as a consolation prize.

The company's statement to A Current Affair attempts to justify the decision, citing the limited availability of ports in the South Pacific and the need to maintain the integrity of the entertainment program. However, this explanation provides little comfort to those who feel they've been misled and left out of pocket.


This cautionary tale serves as a stark reminder to all prospective cruisers to be vigilant when booking their trips. It's essential to read the fine print, understand the terms and conditions, and be aware of the potential for last-minute changes that could turn your dream vacation into a disappointing detour.

For our members here at the Seniors Discount Club, we understand that a cruise is often a once-in-a-lifetime experience, and we want to ensure that your hard-earned money is spent on a trip that meets, if not exceeds, your expectations. We recommend thoroughly researching cruise companies, seeking out reviews from past passengers, and considering travel insurance that covers cancellations and itinerary changes.
Key Takeaways

  • A group of Brisbane residents accidentally bought $4,000 cruise tickets that will effectively take them back to their home city, resulting in frustration.
  • The original itinerary for the cruise was changed due to civil unrest in the Pacific, leading to a lacklustre cruising experience with no exotic island stops.
  • Despite the altered plans, Choose Your Cruise will not offer refunds or credits but is enhancing the onboard entertainment as compensation.
  • Passengers will receive a $50 voucher to use on the ship, and the company has added more entertainment to the lineup to improve the experience.
Have you ever experienced a similar situation with a cruise or holiday package? How did you handle the disappointment and financial loss? Share your stories with us in the comments below, and let's help each other avoid these costly pitfalls in the future.
 
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I know of a few people that had something similar happen to them because of Cyclones up near Noumea. They flew to Sydney from Brisbane went to Cairns and spent a few nights there and then visited Queensland ports on the way back to Sydney so they could catch their flight home. I know I would be a bit pi***d off it it happened to me
 
Definitely not a scam. These cruises are planned at least a couple of years ahead so that they can be advertised and sold. Lots can happen before then often at late notice. Examples: cyclones, political unrest and missing small islands due to sea conditions etc. They will try to adjust the cruise according to their intended course but other close ports are not always available at short notice. Very disappointing if you are on that particular cruise but that's the chance you take when you book on a cruise ahead of time. Most cruise lines will offer compensation if the problems are their fault. I've been on 3 cruises and have been lucky so far. 2 of the ports i visited Noumea and Ouv'ea have since suffered political unrest which is very sad.
 
Not a dcam but unfortunately happening quite a lot these days owing to troubles in the islands. What is wrong is telling passengers after departure indtead of before and giving passengers ofvjust enjoying a cruise or changing to a different cruise.
 
nothing's easy anymore..perhaps we need to take a solicitor when booking a trip, one doesn't know who to trust, but then who do we get to watch the solicitor,,,,maybe we should stay home...
 
nothing's easy anymore..perhaps we need to take a solicitor when booking a trip, one doesn't know who to trust, but then who do we get to watch the solicitor,,,,maybe we should stay home...
If one read the terms and conditions before booking, one may be disappointed when plans are changed, but not complaining.
 
nothing's easy anymore..perhaps we need to take a solicitor when booking a trip, one doesn't know who to trust, but then who do we get to watch the solicitor,,,,maybe we should stay home...
I have used the same travel agent for over 20 years and never had a problem. It is her own business and I think that makes a huge difference.
 
I embark on the Luminosa for the Bravo cruise. Since the purpose is the entertainment, the notification of rerouting cos of the trouble in New Caledonia. Not a problem. Rerouting to port visit Airlie Beach instead had a bonus. My annual domestic travel insurance will cover it. No expensive international insurance to cope with. Just the kennel charge for my dog which is a significant extra for travel!
 
Unfortunately, in different parts of the world we lived in some troubled times. Cruise ship companies are caught between the rock and the hard plate if trouble is brewing in any part of the destinations, they are obligated to ensure that all passengers, crew and the cruise ship itself are all going to be out of harm's way. Buyer beware, read the fine print before you plash your hard-earned cash on a cruise.
 
Definitely not a scam. These cruises are planned at least a couple of years ahead so that they can be advertised and sold. Lots can happen before then often at late notice. Examples: cyclones, political unrest and missing small islands due to sea conditions etc. They will try to adjust the cruise according to their intended course but other close ports are not always available at short notice. Very disappointing if you are on that particular cruise but that's the chance you take when you book on a cruise ahead of time. Most cruise lines will offer compensation if the problems are their fault. I've been on 3 cruises and have been lucky so far. 2 of the ports i visited Noumea and Ouv'ea have since suffered political unrest which is very sad.
We have been on numerous cruises and each one has had to miss one or two ports. We got a refund for all excursions but if it was the reason you booked a particular cruise no refund available. Read the conditions.
 
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Maybe next time they want to take a holiday they should share a car, drive down to the Shoalhaven and I will happily show them around beautiful sandy beaches, great eateries, national parks, bay cruises with dolphins all year round and whales in season. There are plenty of walking tracks with great scenery, wineries to visit, and plenty of indigenous cultural experiences if that's what they're interested in. No need to go into conflict zones, rely on others to decide when and where they go. They can choose from a great variety of accommodation, from putting up a tent in a free camping area, to luxury accommodation. If they ask nicely I might even offer them my spare beds.
 

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