In the ever-evolving landscape of Australian retail, a surprising trend emerged in 2025: Kmart's loyal customers are shifting their allegiance to a different supermarket.

This shift is about what these stores sell and how they sell it. The Seniors Discount Club has delved into the reasons behind this retail revolution, and what we've found may surprise you.

Several factors may have contributed to this unexpected shift. It seems that shoppers are now looking for more than just bargains—they want a store that aligns with their evolving needs and preferences.


Kmart has been a household name for decades, offering various affordable products from clothing to homewares.

However, in recent years, Bunnings has stepped up its game, transforming from a simple hardware store to a one-stop shop for home improvement, gardening, and even home décor.

But it's not just the product range that has Australians flocking to Bunnings—it's the entire shopping experience.


One of the most significant factors contributing to this shift is customer service.

Bunnings has become synonymous with helpful, knowledgeable staff readily available to assist customers.

Whether you need advice on the right paint for a bedroom makeover or help finding a specific tool for a DIY project, Bunnings staff will guide you.


This contrasts sharply with the experience at Kmart, where customers often report difficulty finding assistance on the shop floor.

A Port Stephens resident highlighted the 'enormous contrast' between the two stores, noting that while Bunnings was bustling with helpful staff, Kmart felt like a 'ghost town'.

This sentiment is echoed by many shoppers who have experienced the frustration of locating a staff member in Kmart only to wander through aisles.

Efficiency is another area where Bunnings excels. With a user-friendly app directing you to the exact location of the item you're looking for, Bunnings makes it easy to get in, find what you need, and get out without fuss.

Conversely, Kmart has been criticised for stock discrepancies and disorganised sections, particularly in high-traffic areas like the toy department.

For families, Bunnings offers a convenient and enjoyable shopping experience.


Wide aisles, clear layouts, and outdoor playgrounds make it a stress-free outing for parents with children.

Kmart's decision to place registers in the middle of the store has frustrated many parents, leading them to opt for click-and-collect or delivery services to avoid the in-store chaos.

Let's not forget the Bunnings snag—the iconic sausage sizzle that has become a beloved part of the Australian weekend.

Kmart has been unable to match this simple yet effective customer perk, adding to Bunnings' appeal.

While Kmart has its charm, with the joy of wandering and stumbling across unexpected finds, the disorganisation and lack of staff have frustrated many customers.

On the other hand, Bunnings operates efficiently and focuses on customer satisfaction, even during the busiest times.


The difference between the two stores ultimately comes down to their approach to retail.

Kmart is about the leisurely browse, the surprise bargain, and the joy of discovery.

Bunnings is about purposeful buying, where customers can quickly locate and purchase what they need with minimal hassle.

As one shopper humorously said, 'One has snags, the other doesn't—enough said!' It seems that for many Australians, the choice is clear.

With its stellar service, streamlined shopping experience, and unbeatable sausage sizzles, Bunnings has not only earned its place as Australia's favourite store but has also become the go-to destination for those who once walked the aisles of Kmart.
Have you chosen Bunnings over Kmart lately? What has been your experience with these retail giants? We'd love to hear from you; feel free to share your thoughts and stories in the comments below.