Fast food has become a staple in many people's lives.

It has offered convenience and predictability for several Aussies.

McDonald's, known as Macca's in Australia, has been a go-to place for a quick bite.

However, a recent incident left many customers questioning the reliability of their fast-food favourites.

A Sydney local was left appalled after his friend received a raw chicken burger at the QVB McDonald's branch.

The customer's experience quickly turned from anticipation to disgust and prompted them to raise the issue with the restaurant's management.

Unfortunately, the customer felt that the management's response was less than satisfactory.

He then took to social media to warn other Aussies about their experience.

The post showed a cross-section of a raw chicken sandwich. Image Credit: Reddit/11311388

'Avoid QVB Macca's—Raw Chicken,' the post read, including a photo of the undercooked burger.

'Mate got a burger at QVB Macca's, and the chicken was raw.'

'This is absolutely unacceptable, and the fella managing the place only got a warning for this abhorrent breach of food safety standards!' the post emphasised.

The post sparked a wave of reactions online.

'McSalmonella Deluxe,' a commenter sarcastically jabbed.

Meanwhile, other comments shared their disgust with comments like 'Oh, Man. Eww', and 'Gross'.

'Publicity stunt to make everyone think they're serving actual chicken,' a third added.

'Fairly shocked this can actually happen, assumed was well cooked before in the fryer/grill,' another shared their insight.

'I must admit, I thought Maccas "idiot-proofed" their procedures to stop this exact problem,' a fifth shared.

The incident raised questions about how a lapse in food safety could occur, especially in a well-established restaurant chain.

In the wake of the post gaining traction, McDonald's Australia issued a statement and acknowledged the gravity of the situation.

'McDonald's takes food safety extremely seriously, and we follow strict processes to ensure we're serving up a great quality menu and a great customer experience,' McDonald's stated.

'This clearly falls short of our high standards, and we have apologised to the customer and offered a full refund.'

'We treat complaints of this nature very seriously and immediately investigate the claim. We believe this is an isolated incident and haven't received any further complaints,' the restaurant further said.

'Restaurant management is following up with the staff personally and reminding all staff of the correct procedures.'

This incident should be a reminder that even the most established fast-food chains could falter.

Customers need to be vigilant and report any issues immediately.

Customers have the right to receive what they have paid for—food that is both tasty and safe to eat.

Key Takeaways

• A customer at a QVB McDonald's branch served a raw chicken burger.
• The incident sparked concerns over food safety, and the store's management's response was deemed inadequate.
• Social media users reacted with disgust and sarcasm, with comments highlighting concerns over McDonald's cooking process and procedures.
• McDonald's Australia acknowledged the incident, apologised to the customer, and reaffirmed its commitment to food safety and high standards.

Have you ever had a similar experience at a local fast-food chain? How did the staff handle it? Share your stories with us in the comments section below.

 

[Col@45]

This is the reason I don't ever buy food from Macca’s......the kids who work in these places are not taught properly to cook and the hygiene is always a worry.

 

[Millycat]

Maccas has now become one of the most complained fast food places around.
The service is bad, number have been reported for bad hygiene and dirty premises, yet we still keep hearing and reading about them.
I do not frequent any of these American themed fast and fatty food cafes, give me the good old fish and chips or takeaway Chinese, on the very rare occasions that i don’t cook .

 

[Mr Chips]

I do not drive anymore so I get around by leg force and guidance through my assistance dog. A couple of years ago, on a walk we were passing a Maccas in our area, and it was around mid day. I was a little hungry and thought I would go in (against my better judgment) and have some Maccas. I was the only person in the store, so I thought I would be OK. Not knowing exactly what to order or even how to use their new computer on the wall ordering system, I went to the counter and just stood there. My dog went to sleep. Several people who were extremely busy doing nothing looked at me with disdain. I was told that dogs were not allowed in the store. OK then, how do we order? I was told that it could be done through the drive-thru. So we did! I was then told over the speakers that we were not allowed to walk through the area and if we wanted to order we could order inside the store. Guess what? We went to Red Rooster, a short walk up the street, where we were treated like we were the last customers on earth. That's why I will never go to Maccas again even if their food becomes digestable.

 

[Gradiv]

WTF. A full refund ! What about compensation and written apology?

 

[Cybil24]

While on holiday stopped at Macca for hot chocolate three times I sent it back wasn’t hot and the toilet was discussing complained said that they would fix it didn’t happen while I was there so I don’t go to Macca anymore

 

[annoyed person]

My son was eating a burger from McDonalds and found a cockroach in it. All I will say is it was somewhere in Queensland.

 

[RFG]

Sure have from maccas. Travelling from Sydney to Brisbane by road, stopped for a coffee and banana bread to go. Gave half to my dog and within couple hours we were both spewing our guts up and that continued all the way home. Sick for days after, dehydrated and lifeless, could not even keep water down. Knock the hell out of me and my dog.

 

[Clancieblue]

Maccas has now become one of the most complained fast food places around.
The service is bad, number have been reported for bad hygiene and dirty premises, yet we still keep hearing and reading about them.
I do not frequent any of these American themed fast and fatty food cafes, give me the good old fish and chips or takeaway Chinese, on the very rare occasions that i don’t cook .

I have worked in good old fashioned fish and chip shop,not going there also did deliveries for a chinese food store. When I saw them prepring food in bowls on the floor that was the end of working or ever buying chinese again. Also noted in Macca's the staff wiping the tables with the same cloth one to the other and moping the toilet floor and dragging the mop along the dining room floor back through the kitchen. Just spreading germs. Not going there again either.

 

[rehandra]

Never eaten at any of the fast food outlets and never will unless something dire happens. Only take away has been fish and chips and cannot remember when that was to be honest. That is just shocking to be served raw chicken.