[Sethia Soliman]

Aussie mum slams Aldi after slipping over littered grapes, resulting in SERIOUS injuries – “This is NOT okay.”​

An every day, run of the mill grocery run turned into a complete nightmare as one mum sustained painful injuries after slipping over several scattered grapes on the floor.

The mum-of-two, Jenny, explained that she dropped by her local Aldi store to do her grocery run on the evening of April 27 when the unexpected event occurred.

As she walked toward the produce section to grab a basket, she accidentally slipped on several pieces of grapes which had fallen on the floor – leading to a painful sprained ankle, a lower back injury, swelling, and bruising.

“I had gone into the store to buy some groceries. After a while I realised that I needed a basket - because you always wind up buying more than you think,” she explained.

“And as I was walking towards the stack of baskets, I just slipped and fell really hard. I was in shock – it happened in a split second.”

Image Credit: news.com.au​

The shopper said that she had only realised that she slipped on the grapes - which were located just next to the stack of baskets until a couple of onlookers came over to assist her.

“My daughter came to my rescue. Another customer saw me and tried to catch me,” she said.

“And they said ‘You’ve fallen on some grapes.’ When I looked, there were grapes on the side and under my boots. You could see them, shredded on the floor. I don’t know how many grapes were on the floor but there were obviously multiple.”

Jenny mentioned that the shift manager admitted later on that this isn’t the first time they’ve heard about the issue, explaining to her that the grapes spilling over was a common occurrence.

​

“The shift manager actually admitted to me that it was really hard for them to control the issue because plenty of customers come in, open the bags, and the grapes fall onto the floor.”

“She said that the customers take some of the grapes out because they don’t want the full measured bag and put a reduced amount into another bag resulting in some pieces falling out.”

“But she said it’s always happening. So they are aware of it. This is her saying, ‘Yeah we have a problem and we know about it.’”

After the accident, the customer was rushed to the hospital by an ambulance and stayed under the care of medical professionals for the rest of the night as her injuries were assessed.

Ever since the incident, she has been unable to work and is still struggling to walk and sit comfortably. And on top of that, she had to undergo a series of costly MRI scans.

Although the mum understands that these sorts of things do happen, she divulged that she had been terribly upset and frustrated by the slow and limited response from the supermarket giant despite numerous attempts to make contact with them.

“The shift manager said to me on the night I fell that the area manager would call me the next day, but I heard nothing,” she said. “I tried so many ways to contact the store and ALDI, but it’s impossible to call them or email them.

“At the end of the day, I was really upset… I expected a phone call, just to say that they are looking into it, are you OK?”

“I totally understand businesses and if they worded it precisely, didn’t take ownership of it, and had to be quite legal about it – I would understand that.”

“But failing to communicate with me just as a way to touch base was upsetting.”

When Jenny did eventually make contact through ALDI’s website, she revealed that the process was complicated, only discovering the link through an external site called ‘JustAnswers.com’ which had a live chat function.

She even claimed that they allegedly charged her $2 (which would be refunded later on) while she was filing a complaint about the incident.

Screenshot of the $2 charge. Image Credit: news.com.au​

“After I said what the problem was, they said they were sending me through to a secure web page to pay $2 (fully refundable) before going any further,” she said. “It could be a con, but I have the screenshot. I just ended the chat.”

“I really did just walk in to spend money in ALDI to buy groceries and feed my kids for the night, and the next minute I’m on my backside,” she continued. “I spent two hours on the cold floor and didn’t leave the hospital until the next day.”

“The shift manager and several customers told me that grapes were always falling on the floor, that they knew about the problem.”

“I’m not an opportunist, I’m quite a passive person - but I just think this is not okay.”

Jenny went on to express her concern about the treatment she had received from ALDI workers following her fall.

“I was mainly assisted by customers,” she said.

“My concern is that the shift manager, as lovely as she was, didn’t seem to have the training to deal with instances like mine. It was an hour before she asked my name, and then she wrote it down on a scrap piece of paper.”

“She left me on the floor for over an hour – even though the paramedic, over the phone, had asked for me to be taken off the cold floor. She said, ‘I don’t want to move her and we’re responsible for her.’”

“Then a second paramedic, because the ambulance was going to be a long time, said they wanted me off the floor. They said from the sound of it, I could catch a taxi as the ambulance is so far away.”

“And the manager said ‘Well, we’re responsible for her and we would like for her to go in an ambulance’. She just didn’t seem to have any idea, that concerned me.”

Jenny said the manager left “for quite a while” to review the CCTV footage and see if the cameras caught the fall.

​

“But the cameras were faced towards the checkout and the alcohol section,” she continued.

“Where I fell, the cameras were pointing the other way so there was no footage of me falling. I do have a fantastic witness though.”

Jenny added that numerous ALDI regulars and the shift manager told her that grapes on the floor was a “known issue” at the store in question.

“People kept on coming in and saying ‘What happened?’ And after I said I had fallen on some grapes, so many people said to me ‘Oh there are always grapes on this floor,’” she said.

“They need to look after their customers. If grapes falling on the floor is an ongoing issue, it needs to be brought to their attention so they can address it. It’s pretty simple. And we’re human beings who need to be treated respectfully.”

Nine days after the incident, Jenny was finally contacted by an area manager.

“It was only a five-minute phone call, he was pretty dismissive,” she shared. “He didn’t ask me how I was, didn’t ask me about my injuries.

“He just said, ‘I understand you had a fall, just send us all your out-of-pocket expenses’. I told him that I was a bit upset that no one had contacted me and was this the first time he’d heard of it? And he said, ‘No, I knew straight after the incident.’”

“And when I asked why he had taken so long, he just said: ‘I just received instruction to call.’”

The injuries sustained from the fall. Image Credit: news.com.au​

Jenny added that she had since forwarded the details of the expenses she had incurred so far but is worried that they won’t be addressed in time.

“I’m a single mum, I’m on a low income. I live week-to-week and any big bill out-of-pocket for me is hard. It’s hard,” she said. “Yesterday, I sent through copies of my out of pocket expenses including medication, physiotherapy, and a taxi ride home from the hospital.”

“And then in another email, I’ve said that the doctor has given me paperwork to get MRI exams which will cost $640. Before I pay for them, I want to have a commitment from ALDI that they will be reimbursing these costs.”

“I was asked for that yesterday. It’s fair and reasonable that I haven’t heard back yet. But this is a pressing injury and I need a diagnosis.”

The single mum-of-two confirmed that she is currently in contact with an independent claims investigator who is looking into her case in hopes of a positive outcome. Looking back, Jenny revealed that the fall has affected her drastically.

“I’ve been a mess since it happened,” she said.

“I love my job and I love the kids that I work with. A lot of the kids I work with have ASD (Autism Spectrum Disorder) or have been through trauma and have a lot of trust issues. So, me suddenly disappearing for two weeks on sick leave is hard for them.”

“There’s a whole other world that this has affected. I don’t think I’ve been treated very nicely. I don’t think I’ve been treated in a compassionate way. I know it’s a corporation we are talking about, but I still expect to be treated like a human.”

​

What are your thoughts on how Aldi handled this situation? Share them with us in the comments!

 

[Thecheesequeen]

Appalling reaction from Aldi, but it’s typical of the franchise. There’s never anyone to speak to about anything except for the checkout operators, who are obviously busy with their duties.

 

[adorableagnes]

Aussie mum slams Aldi after slipping over littered grapes, resulting in SERIOUS injuries – “This is NOT okay.”​

An every day, run of the mill grocery run turned into a complete nightmare as one mum sustained painful injuries after slipping over several scattered grapes on the floor.

The mum-of-two, Jenny, explained that she dropped by her local Aldi store to do her grocery run on the evening of April 27 when the unexpected event occurred.

As she walked toward the produce section to grab a basket, she accidentally slipped on several pieces of grapes which had fallen on the floor – leading to a painful sprained ankle, a lower back injury, swelling, and bruising.

“I had gone into the store to buy some groceries. After a while I realised that I needed a basket - because you always wind up buying more than you think,” she explained.

“And as I was walking towards the stack of baskets, I just slipped and fell really hard. I was in shock – it happened in a split second.”

Image Credit: news.com.au​

The shopper said that she had only realised that she slipped on the grapes - which were located just next to the stack of baskets until a couple of onlookers came over to assist her.

“My daughter came to my rescue. Another customer saw me and tried to catch me,” she said.

“And they said ‘You’ve fallen on some grapes.’ When I looked, there were grapes on the side and under my boots. You could see them, shredded on the floor. I don’t know how many grapes were on the floor but there were obviously multiple.”

Jenny mentioned that the shift manager admitted later on that this isn’t the first time they’ve heard about the issue, explaining to her that the grapes spilling over was a common occurrence.

​

“The shift manager actually admitted to me that it was really hard for them to control the issue because plenty of customers come in, open the bags, and the grapes fall onto the floor.”

“She said that the customers take some of the grapes out because they don’t want the full measured bag and put a reduced amount into another bag resulting in some pieces falling out.”

“But she said it’s always happening. So they are aware of it. This is her saying, ‘Yeah we have a problem and we know about it.’”

After the accident, the customer was rushed to the hospital by an ambulance and stayed under the care of medical professionals for the rest of the night as her injuries were assessed.

Ever since the incident, she has been unable to work and is still struggling to walk and sit comfortably. And on top of that, she had to undergo a series of costly MRI scans.

Although the mum understands that these sorts of things do happen, she divulged that she had been terribly upset and frustrated by the slow and limited response from the supermarket giant despite numerous attempts to make contact with them.

“The shift manager said to me on the night I fell that the area manager would call me the next day, but I heard nothing,” she said. “I tried so many ways to contact the store and ALDI, but it’s impossible to call them or email them.

“At the end of the day, I was really upset… I expected a phone call, just to say that they are looking into it, are you OK?”

“I totally understand businesses and if they worded it precisely, didn’t take ownership of it, and had to be quite legal about it – I would understand that.”

“But failing to communicate with me just as a way to touch base was upsetting.”

When Jenny did eventually make contact through ALDI’s website, she revealed that the process was complicated, only discovering the link through an external site called ‘JustAnswers.com’ which had a live chat function.

She even claimed that they allegedly charged her $2 (which would be refunded later on) while she was filing a complaint about the incident.

Screenshot of the $2 charge. Image Credit: news.com.au​

“After I said what the problem was, they said they were sending me through to a secure web page to pay $2 (fully refundable) before going any further,” she said. “It could be a con, but I have the screenshot. I just ended the chat.”

“I really did just walk in to spend money in ALDI to buy groceries and feed my kids for the night, and the next minute I’m on my backside,” she continued. “I spent two hours on the cold floor and didn’t leave the hospital until the next day.”

“The shift manager and several customers told me that grapes were always falling on the floor, that they knew about the problem.”

“I’m not an opportunist, I’m quite a passive person - but I just think this is not okay.”

Jenny went on to express her concern about the treatment she had received from ALDI workers following her fall.

“I was mainly assisted by customers,” she said.

“My concern is that the shift manager, as lovely as she was, didn’t seem to have the training to deal with instances like mine. It was an hour before she asked my name, and then she wrote it down on a scrap piece of paper.”

“She left me on the floor for over an hour – even though the paramedic, over the phone, had asked for me to be taken off the cold floor. She said, ‘I don’t want to move her and we’re responsible for her.’”

“Then a second paramedic, because the ambulance was going to be a long time, said they wanted me off the floor. They said from the sound of it, I could catch a taxi as the ambulance is so far away.”

“And the manager said ‘Well, we’re responsible for her and we would like for her to go in an ambulance’. She just didn’t seem to have any idea, that concerned me.”

Jenny said the manager left “for quite a while” to review the CCTV footage and see if the cameras caught the fall.

​

“But the cameras were faced towards the checkout and the alcohol section,” she continued.

“Where I fell, the cameras were pointing the other way so there was no footage of me falling. I do have a fantastic witness though.”

Jenny added that numerous ALDI regulars and the shift manager told her that grapes on the floor was a “known issue” at the store in question.

“People kept on coming in and saying ‘What happened?’ And after I said I had fallen on some grapes, so many people said to me ‘Oh there are always grapes on this floor,’” she said.

“They need to look after their customers. If grapes falling on the floor is an ongoing issue, it needs to be brought to their attention so they can address it. It’s pretty simple. And we’re human beings who need to be treated respectfully.”

Nine days after the incident, Jenny was finally contacted by an area manager.

“It was only a five-minute phone call, he was pretty dismissive,” she shared. “He didn’t ask me how I was, didn’t ask me about my injuries.

“He just said, ‘I understand you had a fall, just send us all your out-of-pocket expenses’. I told him that I was a bit upset that no one had contacted me and was this the first time he’d heard of it? And he said, ‘No, I knew straight after the incident.’”

“And when I asked why he had taken so long, he just said: ‘I just received instruction to call.’”

The injuries sustained from the fall. Image Credit: news.com.au​

Jenny added that she had since forwarded the details of the expenses she had incurred so far but is worried that they won’t be addressed in time.

“I’m a single mum, I’m on a low income. I live week-to-week and any big bill out-of-pocket for me is hard. It’s hard,” she said. “Yesterday, I sent through copies of my out of pocket expenses including medication, physiotherapy, and a taxi ride home from the hospital.”

“And then in another email, I’ve said that the doctor has given me paperwork to get MRI exams which will cost $640. Before I pay for them, I want to have a commitment from ALDI that they will be reimbursing these costs.”

“I was asked for that yesterday. It’s fair and reasonable that I haven’t heard back yet. But this is a pressing injury and I need a diagnosis.”

The single mum-of-two confirmed that she is currently in contact with an independent claims investigator who is looking into her case in hopes of a positive outcome. Looking back, Jenny revealed that the fall has affected her drastically.

“I’ve been a mess since it happened,” she said.

“I love my job and I love the kids that I work with. A lot of the kids I work with have ASD (Autism Spectrum Disorder) or have been through trauma and have a lot of trust issues. So, me suddenly disappearing for two weeks on sick leave is hard for them.”

“There’s a whole other world that this has affected. I don’t think I’ve been treated very nicely. I don’t think I’ve been treated in a compassionate way. I know it’s a corporation we are talking about, but I still expect to be treated like a human.”

​

What are your thoughts on how Aldi handled this situation? Share them with us in the comments!

Engage a legal firm and sue them. they have insurance.

 

[Riverlandlass]

They may be a cheaper supermarket, but their customer service is terrible, and I'm sure the lack of telephone or email to Head Office is done on purpose to make things very difficult for customers to contact them.

 

[joshram]

This is typical Aldi. When I had an issue with one of their products causing damage their response was to offer me $2 to replace the item. At the time they were running an ad about how helpful they are! It takes a lot of effort to contact them and they show no empathy. Best wishes to Jenny for a complete recovery.

 

[riskydave]

Aussie mum slams Aldi after slipping over littered grapes, resulting in SERIOUS injuries – “This is NOT okay.”​

An every day, run of the mill grocery run turned into a complete nightmare as one mum sustained painful injuries after slipping over several scattered grapes on the floor.

The mum-of-two, Jenny, explained that she dropped by her local Aldi store to do her grocery run on the evening of April 27 when the unexpected event occurred.

As she walked toward the produce section to grab a basket, she accidentally slipped on several pieces of grapes which had fallen on the floor – leading to a painful sprained ankle, a lower back injury, swelling, and bruising.

“I had gone into the store to buy some groceries. After a while I realised that I needed a basket - because you always wind up buying more than you think,” she explained.

“And as I was walking towards the stack of baskets, I just slipped and fell really hard. I was in shock – it happened in a split second.”

Image Credit: news.com.au​

The shopper said that she had only realised that she slipped on the grapes - which were located just next to the stack of baskets until a couple of onlookers came over to assist her.

“My daughter came to my rescue. Another customer saw me and tried to catch me,” she said.

“And they said ‘You’ve fallen on some grapes.’ When I looked, there were grapes on the side and under my boots. You could see them, shredded on the floor. I don’t know how many grapes were on the floor but there were obviously multiple.”

Jenny mentioned that the shift manager admitted later on that this isn’t the first time they’ve heard about the issue, explaining to her that the grapes spilling over was a common occurrence.

​

“The shift manager actually admitted to me that it was really hard for them to control the issue because plenty of customers come in, open the bags, and the grapes fall onto the floor.”

“She said that the customers take some of the grapes out because they don’t want the full measured bag and put a reduced amount into another bag resulting in some pieces falling out.”

“But she said it’s always happening. So they are aware of it. This is her saying, ‘Yeah we have a problem and we know about it.’”

After the accident, the customer was rushed to the hospital by an ambulance and stayed under the care of medical professionals for the rest of the night as her injuries were assessed.

Ever since the incident, she has been unable to work and is still struggling to walk and sit comfortably. And on top of that, she had to undergo a series of costly MRI scans.

Although the mum understands that these sorts of things do happen, she divulged that she had been terribly upset and frustrated by the slow and limited response from the supermarket giant despite numerous attempts to make contact with them.

“The shift manager said to me on the night I fell that the area manager would call me the next day, but I heard nothing,” she said. “I tried so many ways to contact the store and ALDI, but it’s impossible to call them or email them.

“At the end of the day, I was really upset… I expected a phone call, just to say that they are looking into it, are you OK?”

“I totally understand businesses and if they worded it precisely, didn’t take ownership of it, and had to be quite legal about it – I would understand that.”

“But failing to communicate with me just as a way to touch base was upsetting.”

When Jenny did eventually make contact through ALDI’s website, she revealed that the process was complicated, only discovering the link through an external site called ‘JustAnswers.com’ which had a live chat function.

She even claimed that they allegedly charged her $2 (which would be refunded later on) while she was filing a complaint about the incident.

Screenshot of the $2 charge. Image Credit: news.com.au​

“After I said what the problem was, they said they were sending me through to a secure web page to pay $2 (fully refundable) before going any further,” she said. “It could be a con, but I have the screenshot. I just ended the chat.”

“I really did just walk in to spend money in ALDI to buy groceries and feed my kids for the night, and the next minute I’m on my backside,” she continued. “I spent two hours on the cold floor and didn’t leave the hospital until the next day.”

“The shift manager and several customers told me that grapes were always falling on the floor, that they knew about the problem.”

“I’m not an opportunist, I’m quite a passive person - but I just think this is not okay.”

Jenny went on to express her concern about the treatment she had received from ALDI workers following her fall.

“I was mainly assisted by customers,” she said.

“My concern is that the shift manager, as lovely as she was, didn’t seem to have the training to deal with instances like mine. It was an hour before she asked my name, and then she wrote it down on a scrap piece of paper.”

“She left me on the floor for over an hour – even though the paramedic, over the phone, had asked for me to be taken off the cold floor. She said, ‘I don’t want to move her and we’re responsible for her.’”

“Then a second paramedic, because the ambulance was going to be a long time, said they wanted me off the floor. They said from the sound of it, I could catch a taxi as the ambulance is so far away.”

“And the manager said ‘Well, we’re responsible for her and we would like for her to go in an ambulance’. She just didn’t seem to have any idea, that concerned me.”

Jenny said the manager left “for quite a while” to review the CCTV footage and see if the cameras caught the fall.

​

“But the cameras were faced towards the checkout and the alcohol section,” she continued.

“Where I fell, the cameras were pointing the other way so there was no footage of me falling. I do have a fantastic witness though.”

Jenny added that numerous ALDI regulars and the shift manager told her that grapes on the floor was a “known issue” at the store in question.

“People kept on coming in and saying ‘What happened?’ And after I said I had fallen on some grapes, so many people said to me ‘Oh there are always grapes on this floor,’” she said.

“They need to look after their customers. If grapes falling on the floor is an ongoing issue, it needs to be brought to their attention so they can address it. It’s pretty simple. And we’re human beings who need to be treated respectfully.”

Nine days after the incident, Jenny was finally contacted by an area manager.

“It was only a five-minute phone call, he was pretty dismissive,” she shared. “He didn’t ask me how I was, didn’t ask me about my injuries.

“He just said, ‘I understand you had a fall, just send us all your out-of-pocket expenses’. I told him that I was a bit upset that no one had contacted me and was this the first time he’d heard of it? And he said, ‘No, I knew straight after the incident.’”

“And when I asked why he had taken so long, he just said: ‘I just received instruction to call.’”

The injuries sustained from the fall. Image Credit: news.com.au​

Jenny added that she had since forwarded the details of the expenses she had incurred so far but is worried that they won’t be addressed in time.

“I’m a single mum, I’m on a low income. I live week-to-week and any big bill out-of-pocket for me is hard. It’s hard,” she said. “Yesterday, I sent through copies of my out of pocket expenses including medication, physiotherapy, and a taxi ride home from the hospital.”

“And then in another email, I’ve said that the doctor has given me paperwork to get MRI exams which will cost $640. Before I pay for them, I want to have a commitment from ALDI that they will be reimbursing these costs.”

“I was asked for that yesterday. It’s fair and reasonable that I haven’t heard back yet. But this is a pressing injury and I need a diagnosis.”

The single mum-of-two confirmed that she is currently in contact with an independent claims investigator who is looking into her case in hopes of a positive outcome. Looking back, Jenny revealed that the fall has affected her drastically.

“I’ve been a mess since it happened,” she said.

“I love my job and I love the kids that I work with. A lot of the kids I work with have ASD (Autism Spectrum Disorder) or have been through trauma and have a lot of trust issues. So, me suddenly disappearing for two weeks on sick leave is hard for them.”

“There’s a whole other world that this has affected. I don’t think I’ve been treated very nicely. I don’t think I’ve been treated in a compassionate way. I know it’s a corporation we are talking about, but I still expect to be treated like a human.”

​

What are your thoughts on how Aldi handled this situation? Share them with us in the comments!

Maybe people need to start looking where they are walking, it helps, people have got to start getting a bit of common sense back.

 

[Peppa]

It is often the the stores fault I watched one mother let her kids play with the grapes .

 

[Nardia]

Perhaps having the bags sealed is the way to go , my elderly father had the same type of accident slipping on grapes. It is common to see people eating grapes from the bags & spilling them everywhere with no regard for any ones safety. Bad customer service from ALDI, should be better training for these instrances.

 

[Peppa]

Perhaps having the bags sealed is the way to go , my elderly father had the same type of accident slipping on grapes. It is common to see people eating grapes from the bags & spilling them everywhere with no regard for any ones safety. Bad customer service from ALDI, should be better training for these instrances.

Agree

 

[Peppa]

Agree the bags should be sealed

 

[riskydave]

Or maybe if people spill the grapes they could do the right thing and pick them up or clean up their mess, lazy people.

 

[Glo72]

At my local Aldi if anything like that is on the floor my daughter has told whoever is on the checkout and they call for someone to clean it up. I feel sorry for the lady who fell and wish her a complete recovery. The one thing that I couldn’t understand was the manager being told to get her up, my husband has had a couple of falls and I have been told to leave him until paramedics arrive to assess him. I agree with the manager leaving her on the floor especially if she broke any bones or damaged her back.

 

[Nannyviv]

Aussie mum slams Aldi after slipping over littered grapes, resulting in SERIOUS injuries – “This is NOT okay.”​

An every day, run of the mill grocery run turned into a complete nightmare as one mum sustained painful injuries after slipping over several scattered grapes on the floor.

The mum-of-two, Jenny, explained that she dropped by her local Aldi store to do her grocery run on the evening of April 27 when the unexpected event occurred.

As she walked toward the produce section to grab a basket, she accidentally slipped on several pieces of grapes which had fallen on the floor – leading to a painful sprained ankle, a lower back injury, swelling, and bruising.

“I had gone into the store to buy some groceries. After a while I realised that I needed a basket - because you always wind up buying more than you think,” she explained.

“And as I was walking towards the stack of baskets, I just slipped and fell really hard. I was in shock – it happened in a split second.”

Image Credit: news.com.au​

The shopper said that she had only realised that she slipped on the grapes - which were located just next to the stack of baskets until a couple of onlookers came over to assist her.

“My daughter came to my rescue. Another customer saw me and tried to catch me,” she said.

“And they said ‘You’ve fallen on some grapes.’ When I looked, there were grapes on the side and under my boots. You could see them, shredded on the floor. I don’t know how many grapes were on the floor but there were obviously multiple.”

Jenny mentioned that the shift manager admitted later on that this isn’t the first time they’ve heard about the issue, explaining to her that the grapes spilling over was a common occurrence.

​

“The shift manager actually admitted to me that it was really hard for them to control the issue because plenty of customers come in, open the bags, and the grapes fall onto the floor.”

“She said that the customers take some of the grapes out because they don’t want the full measured bag and put a reduced amount into another bag resulting in some pieces falling out.”

“But she said it’s always happening. So they are aware of it. This is her saying, ‘Yeah we have a problem and we know about it.’”

After the accident, the customer was rushed to the hospital by an ambulance and stayed under the care of medical professionals for the rest of the night as her injuries were assessed.

Ever since the incident, she has been unable to work and is still struggling to walk and sit comfortably. And on top of that, she had to undergo a series of costly MRI scans.

Although the mum understands that these sorts of things do happen, she divulged that she had been terribly upset and frustrated by the slow and limited response from the supermarket giant despite numerous attempts to make contact with them.

“The shift manager said to me on the night I fell that the area manager would call me the next day, but I heard nothing,” she said. “I tried so many ways to contact the store and ALDI, but it’s impossible to call them or email them.

“At the end of the day, I was really upset… I expected a phone call, just to say that they are looking into it, are you OK?”

“I totally understand businesses and if they worded it precisely, didn’t take ownership of it, and had to be quite legal about it – I would understand that.”

“But failing to communicate with me just as a way to touch base was upsetting.”

When Jenny did eventually make contact through ALDI’s website, she revealed that the process was complicated, only discovering the link through an external site called ‘JustAnswers.com’ which had a live chat function.

She even claimed that they allegedly charged her $2 (which would be refunded later on) while she was filing a complaint about the incident.

Screenshot of the $2 charge. Image Credit: news.com.au​

“After I said what the problem was, they said they were sending me through to a secure web page to pay $2 (fully refundable) before going any further,” she said. “It could be a con, but I have the screenshot. I just ended the chat.”

“I really did just walk in to spend money in ALDI to buy groceries and feed my kids for the night, and the next minute I’m on my backside,” she continued. “I spent two hours on the cold floor and didn’t leave the hospital until the next day.”

“The shift manager and several customers told me that grapes were always falling on the floor, that they knew about the problem.”

“I’m not an opportunist, I’m quite a passive person - but I just think this is not okay.”

Jenny went on to express her concern about the treatment she had received from ALDI workers following her fall.

“I was mainly assisted by customers,” she said.

“My concern is that the shift manager, as lovely as she was, didn’t seem to have the training to deal with instances like mine. It was an hour before she asked my name, and then she wrote it down on a scrap piece of paper.”

“She left me on the floor for over an hour – even though the paramedic, over the phone, had asked for me to be taken off the cold floor. She said, ‘I don’t want to move her and we’re responsible for her.’”

“Then a second paramedic, because the ambulance was going to be a long time, said they wanted me off the floor. They said from the sound of it, I could catch a taxi as the ambulance is so far away.”

“And the manager said ‘Well, we’re responsible for her and we would like for her to go in an ambulance’. She just didn’t seem to have any idea, that concerned me.”

Jenny said the manager left “for quite a while” to review the CCTV footage and see if the cameras caught the fall.

​

“But the cameras were faced towards the checkout and the alcohol section,” she continued.

“Where I fell, the cameras were pointing the other way so there was no footage of me falling. I do have a fantastic witness though.”

Jenny added that numerous ALDI regulars and the shift manager told her that grapes on the floor was a “known issue” at the store in question.

“People kept on coming in and saying ‘What happened?’ And after I said I had fallen on some grapes, so many people said to me ‘Oh there are always grapes on this floor,’” she said.

“They need to look after their customers. If grapes falling on the floor is an ongoing issue, it needs to be brought to their attention so they can address it. It’s pretty simple. And we’re human beings who need to be treated respectfully.”

Nine days after the incident, Jenny was finally contacted by an area manager.

“It was only a five-minute phone call, he was pretty dismissive,” she shared. “He didn’t ask me how I was, didn’t ask me about my injuries.

“He just said, ‘I understand you had a fall, just send us all your out-of-pocket expenses’. I told him that I was a bit upset that no one had contacted me and was this the first time he’d heard of it? And he said, ‘No, I knew straight after the incident.’”

“And when I asked why he had taken so long, he just said: ‘I just received instruction to call.’”

The injuries sustained from the fall. Image Credit: news.com.au​

Jenny added that she had since forwarded the details of the expenses she had incurred so far but is worried that they won’t be addressed in time.

“I’m a single mum, I’m on a low income. I live week-to-week and any big bill out-of-pocket for me is hard. It’s hard,” she said. “Yesterday, I sent through copies of my out of pocket expenses including medication, physiotherapy, and a taxi ride home from the hospital.”

“And then in another email, I’ve said that the doctor has given me paperwork to get MRI exams which will cost $640. Before I pay for them, I want to have a commitment from ALDI that they will be reimbursing these costs.”

“I was asked for that yesterday. It’s fair and reasonable that I haven’t heard back yet. But this is a pressing injury and I need a diagnosis.”

The single mum-of-two confirmed that she is currently in contact with an independent claims investigator who is looking into her case in hopes of a positive outcome. Looking back, Jenny revealed that the fall has affected her drastically.

“I’ve been a mess since it happened,” she said.

“I love my job and I love the kids that I work with. A lot of the kids I work with have ASD (Autism Spectrum Disorder) or have been through trauma and have a lot of trust issues. So, me suddenly disappearing for two weeks on sick leave is hard for them.”

“There’s a whole other world that this has affected. I don’t think I’ve been treated very nicely. I don’t think I’ve been treated in a compassionate way. I know it’s a corporation we are talking about, but I still expect to be treated like a human.”

​

What are your thoughts on how Aldi handled this situation? Share them with us in the comments!

Exactly the same thing happened to one of the nurses from my medical clinic. She was in a moon boot for months and unable to works for several weeks. She had a terrible runaround from Aldi getting her medical bills covered.

 

[Laurine]

That happened to me in Woolworths. Slipped on grapes. The manager was very apologetic, asked if I was ok and would I be able to get home. I was injured slightly but didn’t want to make a fuss. Obviously a shopper had dropped some grapes and the store had not yet been informed. There was no slamming! There was no posting on social media.
These days it seems that the slightest thing has to be made into a public outcry!

 

[Ricci]

It sounds as if Aldi should take care or they're going to have a law suit on their hands.

 

[Juan's]

Aussie mum slams Aldi after slipping over littered grapes, resulting in SERIOUS injuries – “This is NOT okay.”​

An every day, run of the mill grocery run turned into a complete nightmare as one mum sustained painful injuries after slipping over several scattered grapes on the floor.

The mum-of-two, Jenny, explained that she dropped by her local Aldi store to do her grocery run on the evening of April 27 when the unexpected event occurred.

As she walked toward the produce section to grab a basket, she accidentally slipped on several pieces of grapes which had fallen on the floor – leading to a painful sprained ankle, a lower back injury, swelling, and bruising.

“I had gone into the store to buy some groceries. After a while I realised that I needed a basket - because you always wind up buying more than you think,” she explained.

“And as I was walking towards the stack of baskets, I just slipped and fell really hard. I was in shock – it happened in a split second.”

Image Credit: news.com.au​

The shopper said that she had only realised that she slipped on the grapes - which were located just next to the stack of baskets until a couple of onlookers came over to assist her.

“My daughter came to my rescue. Another customer saw me and tried to catch me,” she said.

“And they said ‘You’ve fallen on some grapes.’ When I looked, there were grapes on the side and under my boots. You could see them, shredded on the floor. I don’t know how many grapes were on the floor but there were obviously multiple.”

Jenny mentioned that the shift manager admitted later on that this isn’t the first time they’ve heard about the issue, explaining to her that the grapes spilling over was a common occurrence.

​

“The shift manager actually admitted to me that it was really hard for them to control the issue because plenty of customers come in, open the bags, and the grapes fall onto the floor.”

“She said that the customers take some of the grapes out because they don’t want the full measured bag and put a reduced amount into another bag resulting in some pieces falling out.”

“But she said it’s always happening. So they are aware of it. This is her saying, ‘Yeah we have a problem and we know about it.’”

After the accident, the customer was rushed to the hospital by an ambulance and stayed under the care of medical professionals for the rest of the night as her injuries were assessed.

Ever since the incident, she has been unable to work and is still struggling to walk and sit comfortably. And on top of that, she had to undergo a series of costly MRI scans.

Although the mum understands that these sorts of things do happen, she divulged that she had been terribly upset and frustrated by the slow and limited response from the supermarket giant despite numerous attempts to make contact with them.

“The shift manager said to me on the night I fell that the area manager would call me the next day, but I heard nothing,” she said. “I tried so many ways to contact the store and ALDI, but it’s impossible to call them or email them.

“At the end of the day, I was really upset… I expected a phone call, just to say that they are looking into it, are you OK?”

“I totally understand businesses and if they worded it precisely, didn’t take ownership of it, and had to be quite legal about it – I would understand that.”

“But failing to communicate with me just as a way to touch base was upsetting.”

When Jenny did eventually make contact through ALDI’s website, she revealed that the process was complicated, only discovering the link through an external site called ‘JustAnswers.com’ which had a live chat function.

She even claimed that they allegedly charged her $2 (which would be refunded later on) while she was filing a complaint about the incident.

Screenshot of the $2 charge. Image Credit: news.com.au​

“After I said what the problem was, they said they were sending me through to a secure web page to pay $2 (fully refundable) before going any further,” she said. “It could be a con, but I have the screenshot. I just ended the chat.”

“I really did just walk in to spend money in ALDI to buy groceries and feed my kids for the night, and the next minute I’m on my backside,” she continued. “I spent two hours on the cold floor and didn’t leave the hospital until the next day.”

“The shift manager and several customers told me that grapes were always falling on the floor, that they knew about the problem.”

“I’m not an opportunist, I’m quite a passive person - but I just think this is not okay.”

Jenny went on to express her concern about the treatment she had received from ALDI workers following her fall.

“I was mainly assisted by customers,” she said.

“My concern is that the shift manager, as lovely as she was, didn’t seem to have the training to deal with instances like mine. It was an hour before she asked my name, and then she wrote it down on a scrap piece of paper.”

“She left me on the floor for over an hour – even though the paramedic, over the phone, had asked for me to be taken off the cold floor. She said, ‘I don’t want to move her and we’re responsible for her.’”

“Then a second paramedic, because the ambulance was going to be a long time, said they wanted me off the floor. They said from the sound of it, I could catch a taxi as the ambulance is so far away.”

“And the manager said ‘Well, we’re responsible for her and we would like for her to go in an ambulance’. She just didn’t seem to have any idea, that concerned me.”

Jenny said the manager left “for quite a while” to review the CCTV footage and see if the cameras caught the fall.

​

“But the cameras were faced towards the checkout and the alcohol section,” she continued.

“Where I fell, the cameras were pointing the other way so there was no footage of me falling. I do have a fantastic witness though.”

Jenny added that numerous ALDI regulars and the shift manager told her that grapes on the floor was a “known issue” at the store in question.

“People kept on coming in and saying ‘What happened?’ And after I said I had fallen on some grapes, so many people said to me ‘Oh there are always grapes on this floor,’” she said.

“They need to look after their customers. If grapes falling on the floor is an ongoing issue, it needs to be brought to their attention so they can address it. It’s pretty simple. And we’re human beings who need to be treated respectfully.”

Nine days after the incident, Jenny was finally contacted by an area manager.

“It was only a five-minute phone call, he was pretty dismissive,” she shared. “He didn’t ask me how I was, didn’t ask me about my injuries.

“He just said, ‘I understand you had a fall, just send us all your out-of-pocket expenses’. I told him that I was a bit upset that no one had contacted me and was this the first time he’d heard of it? And he said, ‘No, I knew straight after the incident.’”

“And when I asked why he had taken so long, he just said: ‘I just received instruction to call.’”

The injuries sustained from the fall. Image Credit: news.com.au​

Jenny added that she had since forwarded the details of the expenses she had incurred so far but is worried that they won’t be addressed in time.

“I’m a single mum, I’m on a low income. I live week-to-week and any big bill out-of-pocket for me is hard. It’s hard,” she said. “Yesterday, I sent through copies of my out of pocket expenses including medication, physiotherapy, and a taxi ride home from the hospital.”

“And then in another email, I’ve said that the doctor has given me paperwork to get MRI exams which will cost $640. Before I pay for them, I want to have a commitment from ALDI that they will be reimbursing these costs.”

“I was asked for that yesterday. It’s fair and reasonable that I haven’t heard back yet. But this is a pressing injury and I need a diagnosis.”

The single mum-of-two confirmed that she is currently in contact with an independent claims investigator who is looking into her case in hopes of a positive outcome. Looking back, Jenny revealed that the fall has affected her drastically.

“I’ve been a mess since it happened,” she said.

“I love my job and I love the kids that I work with. A lot of the kids I work with have ASD (Autism Spectrum Disorder) or have been through trauma and have a lot of trust issues. So, me suddenly disappearing for two weeks on sick leave is hard for them.”

“There’s a whole other world that this has affected. I don’t think I’ve been treated very nicely. I don’t think I’ve been treated in a compassionate way. I know it’s a corporation we are talking about, but I still expect to be treated like a human.”

​

What are your thoughts on how Aldi handled this situation? Share them with us in the comments!

I had a fall outside a hotel ( we were there for my daughter's birthday) I only had one small drink all night. But we were leaving and lighting was very dim, and I tripped up the gutter near our car. I was bleeding everywhere and my son made me go back in side to let them Clean me up. I was bruised and my hands hurt so bad as well. My doctor sent me for xrays as my hands were killing me and swollen. Still have a cut between my fingers that i keep bumping. It still bleeds. Leg is still scabbed and I'm trying to soften it with vasaline, its still very red. Well they said we'll call you tomorrow to make sure your ok. Well guess what, no call. That was on Anzac day.

 

[JayKay]

It sounds as if Aldi should take care or they're going to have a law suit on their hands.

Especially as they admitted to knowing, in this case.
Otherwise, their defence could be that they didn't know!

 

[Mark1]

It is often the the stores fault I watched one mother let her kids play with the grapes .

How is that the stores fault?

 

[Nardia]

There needs to be responsibility by customers also to be more careful handling the grapes. Taking bunches out , sampling them , sharing with their children to try and just throwing them back wiith out care.Stores can’t have someone their every minute.So it is up to the public to bring to the stores attention if they see spillages on the floor.

 

[Evol P]

When I shopped at Aldi (before I moved to Tasmania - we don't have Aldis here ) the grapes were in sealed bags which I thought was a good idea to keep the thieving, dirty hands out of them.