[waggadragon1]

if i cant sample one grape before buying they can shove it where the sun dont shine some grapes are that sour they are inedible

 

[SSCElderberry]

Woolworths offers a Fresh or Free Guarantee for fresh produce and other items from their Fresh departments, which allows customers to receive both a refund and a replacement if they are not satisfied with the quality. This guarantee covers items not up to standard and has a broad policy of refunding or replacing any fresh food that doesn't meet customer expectations. For other faulty or damaged items, Woolworths also provides a broader Replace & Refund Guarantee.
How the Guarantee Works

• For Fresh or Free:
  If you are not satisfied with the quality of fresh produce (fruit, vegetables, meat, deli, bakery, seafood), you are entitled to a refund and a replacement product.
• For Other Items:
  You can also bring back any other items you are not happy with for a replacement or refund under the broader Replace & Refund Guarantee.

How to Request a Refund or Replacement

1. Contact Woolworths:
   For online orders, you can report the issue via the online chat or customer service. For in-store purchases, you can take the item to the customer service desk.
2. Provide Proof (if needed):
   For high-value items or badly spoiled produce, you may be asked to provide a photo of the item.
3. Get Your Refund/Replacement:
   Woolworths will either issue a refund, provide a replacement product, or both, depending on the situation.

Important Considerations

• Time Limits:
  For online orders with the Fresh or Free Guarantee, contact Woolworths within 48 hours of delivery.
• Exclusions:
  Some exceptions to change-of-mind exchanges or refunds may apply, especially for perishables or opened personal care products.
• Online vs. In-Store:
  While a return of the item is not always required for online orders, you will need to bring the item to a store for some in-store returns.

 

[meighLeigh]

if i cant sample one grape before buying they can shove it where the sun dont shine some grapes are that sour they are inedible

True. And I strongly suspect the majority of shoppers still take a sample before buying for just that reason.

 

[meighLeigh]

With regards to removing the inedible bits before buying - nobody can afford to buy rubbish. The supermarkets should automatically remove the outer leaves of the broccoli or cauliflower, the dead and discoloured leaves of the lettuce or cabbage; husked the corn. Or charge a lower price for the produce with inedible additions.

 

[7777]

So if I am not happy with the sour grapes or too soft off mandarins, l can bring them back for a refund. OMG, do people have time to go too and from the supermarket wasting time and fuel, especially if the product was purchased at a distance. There should be a section where the product can be tasted, before making the purchase.

 

[SSCElderberry]

So if I am not happy with the sour grapes or too soft off mandarins, l can bring them back for a refund. OMG, do people have time to go too and from the supermarket wasting time and fuel, especially if the product was purchased at a distance. There should be a section where the product can be tasted, before making the purchase.

I meant to add that sampling one grape or so of produce is perfectly OK, as you said bringing back and going through the hassle of claiming a refund is a pain in the bottom for you and the supermarket.

 

[Oaktree]

True. And I strongly suspect the majority of shoppers still take a sample before buying for just that reason.

I like to taste a grape before I buy, to makes sure its not sour.

 

[Oaktree]

I buy only frozen vegs, but grow my own silver beet