[waggadragon1]

if i cant sample one grape before buying they can shove it where the sun dont shine some grapes are that sour they are inedible

 

[SSCElderberry]

Woolworths offers a Fresh or Free Guarantee for fresh produce and other items from their Fresh departments, which allows customers to receive both a refund and a replacement if they are not satisfied with the quality. This guarantee covers items not up to standard and has a broad policy of refunding or replacing any fresh food that doesn't meet customer expectations. For other faulty or damaged items, Woolworths also provides a broader Replace & Refund Guarantee.
How the Guarantee Works

• For Fresh or Free:
  If you are not satisfied with the quality of fresh produce (fruit, vegetables, meat, deli, bakery, seafood), you are entitled to a refund and a replacement product.
• For Other Items:
  You can also bring back any other items you are not happy with for a replacement or refund under the broader Replace & Refund Guarantee.

How to Request a Refund or Replacement

1. Contact Woolworths:
   For online orders, you can report the issue via the online chat or customer service. For in-store purchases, you can take the item to the customer service desk.
2. Provide Proof (if needed):
   For high-value items or badly spoiled produce, you may be asked to provide a photo of the item.
3. Get Your Refund/Replacement:
   Woolworths will either issue a refund, provide a replacement product, or both, depending on the situation.

Important Considerations

• Time Limits:
  For online orders with the Fresh or Free Guarantee, contact Woolworths within 48 hours of delivery.
• Exclusions:
  Some exceptions to change-of-mind exchanges or refunds may apply, especially for perishables or opened personal care products.
• Online vs. In-Store:
  While a return of the item is not always required for online orders, you will need to bring the item to a store for some in-store returns.

 

[meighLeigh]

if i cant sample one grape before buying they can shove it where the sun dont shine some grapes are that sour they are inedible

True. And I strongly suspect the majority of shoppers still take a sample before buying for just that reason.

 

[meighLeigh]

With regards to removing the inedible bits before buying - nobody can afford to buy rubbish. The supermarkets should automatically remove the outer leaves of the broccoli or cauliflower, the dead and discoloured leaves of the lettuce or cabbage; husked the corn. Or charge a lower price for the produce with inedible additions.

 

[7777]

So if I am not happy with the sour grapes or too soft off mandarins, l can bring them back for a refund. OMG, do people have time to go too and from the supermarket wasting time and fuel, especially if the product was purchased at a distance. There should be a section where the product can be tasted, before making the purchase.

 

[SSCElderberry]

So if I am not happy with the sour grapes or too soft off mandarins, l can bring them back for a refund. OMG, do people have time to go too and from the supermarket wasting time and fuel, especially if the product was purchased at a distance. There should be a section where the product can be tasted, before making the purchase.

I meant to add that sampling one grape or so of produce is perfectly OK, as you said bringing back and going through the hassle of claiming a refund is a pain in the bottom for you and the supermarket.

 

[Oaktree]

True. And I strongly suspect the majority of shoppers still take a sample before buying for just that reason.

I like to taste a grape before I buy, to makes sure its not sour.

 

[Oaktree]

I buy only frozen vegs, but grow my own silver beet

 

[marni]

This is the reason we buy cheap imported goods. Australian veggies and everything else is far superior. Unfortunately when feeding a family on a budget you get what you can. We cry when a clothing shop closes, just think what you would do if farmers close down

 

[Josephine B]

If one is sampling one grape that doesn't worry me, but sampling a handful or even a few off of a few bunches I'd call that theft. Then you get the ADULTS taking 4-5 bananas from the "children's free" basket and placing them in a plastic bag to eat while walking throughout the store - I've seen this happening quite regularly. I've also seen where ADULTS have taken a small chocolate bar, opened and eaten while walking throughout the store. This sort of behaviour is NOT expectable to me as IT IS THEFT - where has HONESTY GONE! OUT THE DOOR!

 

[7777]

If one is sampling one grape that doesn't worry me, but sampling a handful or even a few off of a few bunches I'd call that theft. Then you get the ADULTS taking 4-5 bananas from the "children's free" basket and placing them in a plastic bag to eat while walking throughout the store - I've seen this happening quite regularly. I've also seen where ADULTS have taken a small chocolate bar, opened and eaten while walking throughout the store. This sort of behaviour is NOT expectable to me as IT IS THEFT - where has HONESTY GONE! OUT THE DOOR!

Dear member Josephine B, good morning and thankyou for your post. Yes l agree with you totally. I have seen people place a bag of grapes or mandarins in front of their trolly, and whilst they appear to be looking for an item, slowly keep eating one grape at a time, and when they have had enough, they would just gently place the grape bag amongst the other grape bags. The same would happen with the mandarins. No wonder when I sometimes get a bag of grapes, l find nothing but grape branches in n tbe bag. I wonder which culture within our society, believe that it is ok to eat food, whilst doing your shopping at supermarkets, and then not even pay for it. Have a beautiful week.

 

[Josephine B]

Dear member Josephine B, good morning and thankyou for your post. Yes l agree with you totally. I have seen people place a bag of graves or mandarins in front of their trolly, and whilst they appear to be looking for an item, slowly keep eating one grape at a time, and when they have had enough, they would just gently place the grape bag amongst the other grape bags. The same would happen with the mandarins. No wonder when I sometimes get a bag of grapes, l find nothing but grape branches in n tbe bag. I wonder which culture within our society, believe that it is ok to eat food, whilst doing your shopping at supermarkets, and then not even pay for it. Have a beautiful week.

7777 I really don't know what these people are thinking OR are they NOT THINKING AT ALL? Sadly as for the bananas it's always been the same Australian couple enjoying their fruit hit, but it was ethnics taking the chocolate bars. So who are we to discriminate?

You also have a lovely week.

 

[Littleboy8]

With regards to removing the inedible bits before buying - nobody can afford to buy rubbish. The supermarkets should automatically remove the outer leaves of the broccoli or cauliflower, the dead and discoloured leaves of the lettuce or cabbage; husked the corn. Or charge a lower price for the produce with inedible additions.

I eat the the leaves of those vegetables they are full of goodness and you know there fresh when there left on.And as for husking the corn why it keeps the corn fresh and germ free.