Are you experiencing bill shocks lately? Here's why energy companies might be duping you

As the cost of living continues to rise, Australians are constantly looking for ways to save money and cut costs.

Many households grapple with rising costs, especially when it comes to utility bills.

But what if the rising costs are not just a product of increased usage or inflation?


Recent research from prominent think tank The Australia Institute revealed some startling figures, suggesting Australia's major energy companies may be 'ripping off' households—to the tune of hundreds of dollars per year.

According to the institute's findings, each Australian household contributes an average of $750 in profits to electricity companies and about $400 to gas companies.

These figures came as a shock, especially at a time when more consumers struggled to pay their utility bills despite recent power bill rebates.


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Electricity bills, along with other utilities, continue to rise. Image Credit: Pexels/Tim Mossholder


The Australia Institute's senior research fellow, David Richardson, pointed at AGL and Origin for profiteering off consumers the most.

His analysis indicated that AGL's average electricity consumer contributes $755 to the company's earnings.

Meanwhile, Origin customers contribute an average of $595.

For gas, AGL is making $414 a year per customer, and Origin is earning $418.


Richardson accused these companies of charging households up to three times as much per gigajoule of gas as they do businesses.

These findings led to the conclusion that price gouging has been rampant among energy companies.

AGL and Origin, however, dispute these findings.

Origin reported a 60 per cent rise in net profit to $1.18 billion in 2023-24.

Meanwhile, AGL's underlying profit spiked by about 190 per cent to $812 million in the same period.

Despite these profits, Origin argued that the Australian Competition and Consumer Commission (ACCC) found that 'energy retailers recorded an average margin of $34 per year per residential customer' in 2022-23.

They claim that comparing commercial and residential prices is not valid due to fundamental differences in input costs and contract nature.


AGL defended its pricing, stating that large business customers receive bespoke pricing based on individual profiles.

Apart from business customers, residential customers' consumption varies heavily.

They also highlighted that while wholesale electricity prices have eased from the extreme peaks of 2022, network costs have increased, making up 40 per cent of a customer's bill.

So, what does this mean for Aussies, especially seniors? It's a reminder to be vigilant about energy bills and to question any significant increases.

It's also a call to action to shop around for better deals and pricing.
Key Takeaways

  • Major Australian energy companies were accused of significantly overcharging households for electricity and gas.
  • The Australia Institute's research suggested that households have contributed excessive amounts of money to the profits of companies like AGL and Origin.
  • Despite government handouts, more consumers struggle to pay their utility bills.
  • Energy companies dispute the findings. Origin and AGL pointed to various factors, such as network costs and pricing differences, for the power bill increase.
Have you noticed a significant increase in your energy bills? Do you feel you're getting value for money from your energy provider? Share your experiences and insights with us in the comments below.
 

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I have just received my gas bill from Origin from October 2 - Nov 27 They have charged me $1240, I have disputed this as I have never paid such a high price, in the coldest winter months. it has been $700 but this period has been warmer

John Short
 
My concern is that we are being overcharged for our gas. It goes up each month and the company does not feel either it needs to be accountable or transparent. Not even sure if we are receiving the amount stated in our invoice.
 
We added a large solar system to our home some years ago. We actually benefited to begin with coming out with a bill that gave us money of about $100 extra credit each quarter. This slowly began to slip away over the last few years to having a small charge to growing each consecutive bill. Our last bill was more than our old bills before solar. The rebate is next to nothing now, and most of our activities we do in the day and only use TV and a few lights at night, electricity is becoming a luxury. I would hate to see how much our bill would be now without solar. The companies are only interested in profits now not their customers and will squeeze every single cent from us. (We are with Origin). It is becoming very hard for the everyday person to be able to live even a modest life style.
 
What is this average $500 profit, I pay near that in supply charges b4 we get to electricity used. I'm supposed to be happy with 5c FIT, but their cost per Mw never ceases to climb. I imagine then with this gouging, the Govt. will reject any application for an increase come the New Year.
 
I’m actually happy with our bills atm. They have reduced dramatically since we moved house which makes me think there might have been a problem at the old place. We’re with the same company for our electric, and now gas too. The bills are much more manageable now.
 
We added a large solar system to our home some years ago. We actually benefited to begin with coming out with a bill that gave us money of about $100 extra credit each quarter. This slowly began to slip away over the last few years to having a small charge to growing each consecutive bill. Our last bill was more than our old bills before solar. The rebate is next to nothing now, and most of our activities we do in the day and only use TV and a few lights at night, electricity is becoming a luxury. I would hate to see how much our bill would be now without solar. The companies are only interested in profits now not their customers and will squeeze every single cent from us. (We are with Origin). It is becoming very hard for the everyday person to be able to live even a modest life style.
Same here, and generally those with solar are charged more per Mw, but I have not had a bill in over a decade, seems the only choice is to expand solar further if U have the room, or a battery, but they're too expensive still. I don't understand how they get away with 5c FIT and can resell it for up to 10 times the cost.
 
I dumped AGL a few years ago and went with Alinta it’s been good but then I’m in a rental with solar so haven’t had a bill larger than $10 a month. Moving soon though and I’m a bit worried about how it will all go without solar. Only moving because the rent is going up to $600 a week for a small duplex ! Too much for anyone on a pension!
 
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They have only just worked this out DER the majority of consumers have known this from the first bill after the government bofins decided to sell OUR assets.
 
We added a large solar system to our home some years ago. We actually benefited to begin with coming out with a bill that gave us money of about $100 extra credit each quarter. This slowly began to slip away over the last few years to having a small charge to growing each consecutive bill. Our last bill was more than our old bills before solar. The rebate is next to nothing now, and most of our activities we do in the day and only use TV and a few lights at night, electricity is becoming a luxury. I would hate to see how much our bill would be now without solar. The companies are only interested in profits now not their customers and will squeeze every single cent from us. (We are with Origin). It is becoming very hard for the everyday person to be able to live even a modest life style.
Price around, and ask for their best deal! Origin are one of the most expensive. 🤬
 
They have only just worked this out DER the majority of consumers have known this from the first bill after the government bofins decided to sell OUR assets.
Just over 50 years ago I was given what was then ETSA Debenture Bonds at a fixed interest rate for my birthday. When they matured a few years later I want to re-invest but the company had stopped that. At that time ETSA was "semi-government" Partly Government owned and partly private. ETSA gradually became solely Government owned until a bank went broke and ETSA was sold. I could have invested in SA Government Bonds if I wanted to.
 
Our electricity and gas bills have doubled from $1000 to $2000 per quarter in the space of 6 months. I've had to break into my Super to pay them.
 
Ours always go up as soon as we get energy support from the government. Funny that.
 
Are you able to read your meter yourself? The reading could have been wrong. I once received a really high bill. The next one was low. Has something accidentally been left on and you haven't noticed it. e.g. a light in a room or shed you rarely go in. I wonder if the door seals have perished and your fridge using extra power to keep it cold.
 
Very happy with Tango Energy, last electricity bill $68.91 (per month)
 
With the small amount of money my late husband left me I bought solar panels. Because of them my bill dropped by almost $200. I do as much as possible like run the dishwasher, do washing or listen to music during the day then at night it's just the couple of lights and the television.
 

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