Are these fees draining your bank account? MP scrutinises major banks for 'sneaky' surcharges

In the age of digital transactions, the convenience of a simple tap or swipe has become second nature.

However, it's easy to overlook the small deductions that chip away at customers' savings.

What if those minor charges were not so minor after all?


Commonwealth Bank and Westpac recently faced criticism for 'sneaky charges' on card transactions.

These surcharges have cost Australians a staggering $4 billion a year.

Labor MP Jerome Laxale, who represented the Sydney seat of Bennelong, brought the issue into the spotlight.


compressed-card payments.jpeg
Card payments, including tap-to-go payments, incur small charges per transaction that could total up to a hundred dollars per year. Image Credit: Pexels/Energepic


MP Laxale took a stand against the surcharges imposed on businesses for card technology use, as these costs inevitably trickle down to consumers.

'We are in the middle of a cost-of-living crisis. Consumers are being charged blended rates, 1.1 per cent to 1.6 per cent, and it all adds up,' MP Laxale pointed out.

'To consumers, that's around $140 a year.'

'Cash is down to 30 per cent, and debit is the new cash. Why is it that we are still paying increasingly exorbitant fees every time that we present our card or we tap?' he further asked.


MP Laxale's petition, preceded by the Reserve Bank of Australia's (RBA) comprehensive review of payment regulations, could abolish these charges.

The petition could also introduce greater transparency in how costs are passed onto consumers.

The RBA's Payments Systems Board started preparing for consultations, and it could reshape digital payments in Australia.

'I want the RBA to do what other reserve banks have done across the world and legislate in favour of small businesses and consumers because the inequity here doesn't make sense anymore,' MP Laxale emphasised.

Earlier this year, Canstar research revealed the extent of the financial burden surcharges placed on Australians.

The results revealed a 6.4 per cent increase from the previous year.


During a parliamentary inquiry, MP Laxale confronted the heads of the big four banks and questioned the justification behind the additional cost of paying items with a debit card.

Westpac's Peter King admitted that the rules were confusing and suggested a review of customer surcharge rates.

Meanwhile, Commonwealth Bank's Matt Comyn challenged the $4 billion figure and highlighted Australia's relatively low debit interchange fees.

The debate over card surcharges is not just about the numbers; it's about the principle.

The question remains whether the lower costs of electronic payments are genuinely benefiting consumers or if they are lining the pockets of financial institutions.

The outcome of the RBA's review could have significant implications for everyone's financial well-being.
Key Takeaways

  • Sydney MP Jerome Laxale petitioned to end surcharges on card transactions, which could cost Australians $4 billion a year.
  • He argued that with debit cards being the new payment norm, the rules need to be reviewed, especially during a cost of living crisis.
  • The Reserve Bank of Australia's Payments Systems Board started reviewing bank regulations, with a consultation process starting soon.
  • The bosses of Commonwealth Bank and Westpac acknowledged the issue. Westpac's Peter King called the rules 'confusing', and Commonwealth's Matt Comyn shared his scepticism about the $4 billion figure.
Have you noticed these 'sneaky charges' on your bank statements? What could be done to prevent these fees from stacking up? Share your experiences and join the conversation in the comments section below.
 
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The greedy banks and their shareholders will stop at nothing to make easy money for themselves these days at the local taxpaying public and seniors expense....it's gross exploitation from the banking sector who make massive amounts of money from card transactions every day.....they will fight tooth and nail to get our society into a cashless situation and then you will have lost control of your savings. And when we suffer from power disruptions and system failures due to any number of reasons including hackers our economy and our personal purchasing power stops until the fault is rectified. It is a bloody disgrace that cash may become totally obsolete in society and our Australian Government must ensure that it never eventuates.:mad:
 
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1.1-1.6%! I know businesses charging up to 2.5% surcharge. They even have their 'registers' pre-set to auto include the charge - whether or not you pay with card. Caught the local coffee lady doing this last week. I had asked one of the staff to 'please remove the credit card surcharge pre-programmed into the register' which she did not know how to do. I approached the owner who was stuttering and stammering trying to explain that it was my bank who charged the credit card percentage, not her.
It was also my understanding that the surcharge could be only charged on credit transactions, and not on debit transactions. She told me this was also incorrect. I haven't been bothered chasing out the answer to this. I've just chosen to not give anyone my business who do not accept cash. Simple.
 
1.1-1.6%! I know businesses charging up to 2.5% surcharge. They even have their 'registers' pre-set to auto include the charge - whether or not you pay with card. Caught the local coffee lady doing this last week. I had asked one of the staff to 'please remove the credit card surcharge pre-programmed into the register' which she did not know how to do. I approached the owner who was stuttering and stammering trying to explain that it was my bank who charged the credit card percentage, not her.
It was also my understanding that the surcharge could be only charged on credit transactions, and not on debit transactions. She told me this was also incorrect. I haven't been bothered chasing out the answer to this. I've just chosen to not give anyone my business who do not accept cash. Simple.
I, the same as you, thought stores could not charge a store charge higher than what the bank charged them
I was also under the impression that there was no charge on a debit card.
PS. I have just googled this and it appears that it is legal for stores to charge for both debit and credit cards as well as prepaid cards, but they are not allowed to charge more than the bank actually charges them.
With some stores you can avoid the surcharge on your debit card by inserting it instead of tapping, but not all stores. The ones that do charge can still not charge more than they are charged by the bank, which is less than for a credit card.
 
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when a business banks daily ,the costs to the business sending someone to the bank counting and separating card vouchers from cash etc.these costs save the business a fortune considering the labour involved plus transport to the bank, risk of robbery or losses quite substantial. The system of cards means the money is in the bank before the customer exits the store....surely the benefits of the cards to the shop owner is worth the fee on the card. when you consider the savings on the store insurance and labour and risk it seems the stores are being a bit greedy and reluctant give a little in favour of the customer.......just a thought
 
1.1-1.6%! I know businesses charging up to 2.5% surcharge. They even have their 'registers' pre-set to auto include the charge - whether or not you pay with card. Caught the local coffee lady doing this last week. I had asked one of the staff to 'please remove the credit card surcharge pre-programmed into the register' which she did not know how to do. I approached the owner who was stuttering and stammering trying to explain that it was my bank who charged the credit card percentage, not her.
It was also my understanding that the surcharge could be only charged on credit transactions, and not on debit transactions. She told me this was also incorrect. I haven't been bothered chasing out the answer to this. I've just chosen to not give anyone my business who do not accept cash. Simple.
DITTO FOR ME ALSO......actually it gives one an idea of the management attitude, makes me wonder what else would management do to save a dollar
 
I use cash for the groceries only use the savings card for petrol and specialists, and car services.
 
If we go completely cashless how can we do donations such as tin rattling for the red cross, Anzac day etc I send cheques for donations and post them.
 
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I've only got a debit card, actual card and on my phone, from Westpac. I only pay by card and the last time I was charged was a couple of weeks ago in a restaurant. Other than that I don't remember the last time. It's not as bad as it seems in shops, however the worst people for charging is any Government body, airlines or car hire. If a place is only cash I wouldn't go in there.

All they need to do is what they done in the UK and Europe.

"On the 13th January 2018, surcharging became illegal in the UK for most card payments accepted in person (via card machines), online or remotely.

The surcharge ban applies to:
  • All consumer/personal debit and credit cards
  • Mobile wallets like Apple Pay and Google Pay
  • Online (e-money) payment methods like PayPal
The regulation applies regardless of what is being paid for (goods, services, donations, taxes, etc.)."
 
when a business banks daily ,the costs to the business sending someone to the bank counting and separating card vouchers from cash etc.these costs save the business a fortune considering the labour involved plus transport to the bank, risk of robbery or losses quite substantial. The system of cards means the money is in the bank before the customer exits the store....surely the benefits of the cards to the shop owner is worth the fee on the card. when you consider the savings on the store insurance and labour and risk it seems the stores are being a bit greedy and reluctant give a little in favour of the customer.......just a thought
People don't want to know the facts as they're obsessed with their precious cash 🙄
 
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If all the charges that we get are more than all the the interest that we receive on the money attracting the charges , and leading to a less than inflation return on our money , that sort of shoots the banks arguments down . Since our pays changed to direct deposit , the banks do not have to offer us enticements to use their bank , and fees and charges have increased exponentially . Remember they told us that using ATM's would save us so much money? Now the banks are going cashless , bank ATM's are being replaced by fee charging private ATM's , so they are offering less free services , but charging more and more for OUR OWN CASH .
 
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Another way 'they' get to us . Brisbane City Council is now going to charge a fee , $1.98 , for paper rates notices , the problem is , they also say they cannot gaurantee anonymity or that your email privacy will not be broken . So , you pay to get your bill , and possibly lose your privacy . I say , if you can't gaurantee my privacy , you have no right to force me to accept a system to pay for less security
 
A lot of businesses add a surcharge if you pay by card. It appears taxis do too. I also know one Credit Union charges you to give you information if you can't find what you need on-line. That applies to accounts for seniors too.
 
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If all the charges that we get are more than all the the interest that we receive on the money attracting the charges , and leading to a less than inflation return on our money , that sort of shoots the banks arguments down . Since our pays changed to direct deposit , the banks do not have to offer us enticements to use their bank , and fees and charges have increased exponentially . Remember they told us that using ATM's would save us so much money? Now the banks are going cashless , bank ATM's are being replaced by fee charging private ATM's , so they are offering less free services , but charging more and more for OUR OWN CASH .
I remember when the Govt. introduced FID and we were charged $0.06 for every $100.00 that went into our bank accounts. Employers were putting our salaries directly into our bank accounts instead of cash. I remember my Employer gave us an allowance to cover it. I wonder if any other companies did that.
 
I have not noticed any charges on my statements. That’s probably because I generally use cash. That way I know where I’m up to in spending. With my card I don’t feel like I’m dipping into my bank balance and spend more on average. And I’m never sure what charges apply so cash suits me best.
 
I don't have a credit card, doing well, pay cash and still write cheques, my bank still honours my cheques, don't do business with any shop that doesn't accept cash, definately don't order delivery of junk meals. Still hit hard by increasing cost of groceries, utilities etc. however, don't put money into the banks for nothing, since when do people on a six figure salary, or more, give a crap about anyone of a person on a five figure salary. Some tradies I have dealt with enjoy cash, quotes are cheaper, they can 'hide it', what do you think will happen if cash disappears.... no more cheaper quotes, banks will have a field day...it my be quick, posh-looking to show your card to all around making out you are 'part of the in-crowd,' if happy paying all the fees, which will increase regularly, stop complaining, or do the only thing possible, go back to using cash...remember when the power fails, so do the cards....
 
That’s why I use cash because the charges are hidden and I don’t. Know when I’m being charged more. What a cheek they have and if we go cashless that means they can have more control over what we have and know where it goes. Keep cash please
 
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Westpac have been guilty if these charges for years. I had an account with Westpac for approximately 55 years but about 10 years ago I started to read through my Bank Statements more closely and adding up little fees and charges over a year and found out the were charging me approximately $160 dollars and more a year for me having my Savings Account with them plus exorbitant interest fees for a Credit Card... My money that they use to make fortunes for themselves by their Investments and they take far more than they gave me in return so I changed to a Credit Union that has since changed to a Bank and I have never been charged one cent of fees from this "Bank" ever. I am a Member of the Bank and get interest in my account. The best money saving decision that I have ever made with my Banking.
 
The greedy banks and their shareholders will stop at nothing to make easy money for themselves these days at the local taxpaying public and seniors expense....it's gross exploitation from the banking sector who make massive amounts of money from card transactions every day.....they will fight tooth and nail to get our society into a cashless situation and then you will have lost control of your savings. And when we suffer from power disruptions and system failures due to any number of reasons including hackers our economy and our personal purchasing power stops until the fault is rectified. It is a bloody disgrace that cash may become totally obsolete in society and our Australian Government must ensure that it never eventuates.:mad:
Yes, they will then embark on a "GOUGING" Exercise that makes your eyes water.
The world will be their oyster and there isn't a dammed thing you can do about it.
They can even block your account.
take heed.... this was made in 2018 so imagine what today is today....
These thieving banks are wanting us to move away from cash because the banks will not make massive profits. There is already a yearly fee for the card plus all the extra charges. Money gabbing mongrels. Stick to cash people, do not let them control us.
 
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