Financial security is crucial at any stage of life because it involves your hard-earned savings and money.

This is why reading stories about people losing money, or worse yet, having their savings taken away from them without their knowledge, can be so terrifying and unsettling.

This type of unexpected loss is exactly what happened to a young Melbourne couple, Ellie Houston and Trae Murphy, who recently claimed they'd been left with just $0.75 in their Commonwealth Bank (CBA) account after a botched bank transfer.

An Aussie couple claims to have lost $90,000 from their Commbank account. However, the bank is telling a very different story. Credit: Shutterstock.

The couple had been attempting to settle a deposit for a piece of land in Yarrawonga, a small town near the NSW and Victoria border. They claimed they transferred $90,000 from their account to a Bank of Melbourne account on June 30.

However, their funds swiftly rebounded into their CBA account. The reason? 'Both our names weren't approved yet on the Bank of Melbourne account,' Ms Houston recalled.

The couple made a second attempt on July 4 to transfer the $90,000 to the Bank of Melbourne account. But, once again, their money bounced back into their account a few days later.

Because they were on holiday in Bali at the time, the couple couldn't transfer the money internationally. So, they waited until their return to Australia on July 20.

Upon their arrival, they headed directly to a Commonwealth Bank branch. However, to their horror, they discovered that their money had disappeared from their account.

'No money in our account, just $0.75 left. They can't tell us where it's gone, nothing,' Ms. Houston said.

'Everything was taken from under us.'

According to Ms Houston, it took a full five weeks for the bank to respond to their claims. To the couple's astonishment, CBA's response differed from what they expected.

The bank's complaints team allegedly gave the couple a 'three-dot-point' explanation, asserting that their records did not align with the couple's. Ms Houston stated that she has receipts and screenshots from the two instances when the $90,000 was transferred.

In addition, she disclosed that the bank had sent her a link to Beyond Blue, a suicide prevention hotline, after she described the emotional toll that the missing money was taking on both her and her partner.

The couple transferred a $90,000 deposit for a land settlement in Yarrawonga, Victoria. Credit: Shutterstock.

In a recent update to this story, a spokesperson from Commonwealth Bank responded to the couple's allegations.

According to their official statement, after a thorough investigation, it was conveyed to Mr Murphy that the provided receipt numbers 'do not exist in CBA records'.

Furthermore, the bank pointed out discrepancies in the information supplied by the couple, which included 'changes to balances and a receipt for a transaction which cannot be made from a savings account'.

Continuing with their statement, it was noted that the account in question has not maintained a balance of that magnitude within the past 12 months.

'The account in question (or any other account held by Mr Murphy) did not have a balance of $96,000 (or an amount close to it) at the time of the relevant transfers or the 12 months prior,' it read.

The couple was also informed that their account is a NetBank Saver, allowing transfers only to other CBA accounts and incapable of processing transfers to external financial institutions.

The spokesperson further stated, 'Subject to receiving additional information from Mr Murphy, CBA is willing to make further enquiries.'

As of the time of writing, the couple has not responded to requests from any news sources for comment.

Key Takeaways

• A young Melbourne couple claimed they lost $90,000 during a botched transfer with Commonwealth Bank.
• The couple claimed they tried to transfer $90,000 to a bank account twice, and both times, the money bounced back to their CBA account.
• After the couple found only $0.75 in their bank account and raised a complaint, the bank allegedly took five weeks to respond with the results from their complaints team.
• Commonwealth Bank responded, stating the receipt numbers provided by the couple didn't match the bank's records and that their records did not align with the couple's account.

While the exact details of what transpired in the situation remain unclear, one thing is certain: the importance of vigilantly monitoring your finances and transactions, particularly when substantial sums are involved.

Always keeping the necessary receipts and transaction records is advisable because you never know what unexpected events may happen.

Members, we'd love to hear your thoughts on this story. Please share them in the comments below.

 

[mylittletibbies]

Sounds shonky to me. I think they are trying to pull a con.

 

[john001]

Definitely shonky, but who is the shonky party???

 

[mylittletibbies]

When I saw this on TV, I immediately thought it was a con job. I don't believe they ever had the money,

 

[Gaena]

The account in question is a Net Bank Saver these accounts can only be handled on line, some other banks have different names for them uch as E Saver etc. The only way that money can be removed from these accounts is by transfering the wanted funds into your transaction account. then the funds can be used which ever way that you want too. If the couple had tried to transfer the money from their E saver account into someone elses account at a different bank, the transaction would not have been allowed and it would not have been processed.

 

[Ian Crane-Luff]

Hard to judge the true facts but as I will never trust the CBA where many actions have been questionable I would lean more to the bank's error and as their motto is the bank is always right even when they know they are wrong

 

[AlanQ]

something fishy here. Which Bank? Any bank in this country is the answer to that question.

 

[Trish21]

My son had $1000 put into his account from a loan company which he did not apply for so he sent the money back to them saying that he had not applied next someone tried to get it out of his account he went to his bank explained what was happened they said to change his passwords and pin then it happened again so my son went to the police went to the bank closed his account and opened a new one his account was closed with a note put on the computer nothing in or out of the account after the money he had was transfared to his new account he phoned the loan places up told them what has happened
Next thing his closed account went into the red and he keeps getting notices saying his account is in the red please pay he has been into the bank a number of times and told it been sorted but he still gets notices saying he’s in the red it was the bank that told him not to do anything as if we stopped them taking the money out they cannot prosecute as they would of not stole anything as with the first $1000 so he has to go back into the commonwealth bank again

 

[bschulze]

Financial security is crucial at any stage of life because it involves your hard-earned savings and money.

This is why reading stories about people losing money, or worse yet, having their savings taken away from them without their knowledge, can be so terrifying and unsettling.

This type of unexpected loss is exactly what happened to a young Melbourne couple, Ellie Houston and Trae Murphy, who recently claimed they'd been left with just $0.75 in their Commonwealth Bank (CBA) account after a botched bank transfer.

View attachment 29250

An Aussie couple claims to have lost $90,000 from their Commbank account. However, the bank is telling a very different story. Credit: Shutterstock.

The couple had been attempting to settle a deposit for a piece of land in Yarrawonga, a small town near the NSW and Victoria border. They claimed they transferred $90,000 from their account to a Bank of Melbourne account on June 30.

However, their funds swiftly rebounded into their CBA account. The reason? 'Both our names weren't approved yet on the Bank of Melbourne account,' Ms Houston recalled.

The couple made a second attempt on July 4 to transfer the $90,000 to the Bank of Melbourne account. But, once again, their money bounced back into their account a few days later.

Because they were on holiday in Bali at the time, the couple couldn't transfer the money internationally. So, they waited until their return to Australia on July 20.

Upon their arrival, they headed directly to a Commonwealth Bank branch. However, to their horror, they discovered that their money had disappeared from their account.

'No money in our account, just $0.75 left. They can't tell us where it's gone, nothing,' Ms. Houston said.

'Everything was taken from under us.'

According to Ms Houston, it took a full five weeks for the bank to respond to their claims. To the couple's astonishment, CBA's response differed from what they expected.

The bank's complaints team allegedly gave the couple a 'three-dot-point' explanation, asserting that their records did not align with the couple's. Ms Houston stated that she has receipts and screenshots from the two instances when the $90,000 was transferred.

In addition, she disclosed that the bank had sent her a link to Beyond Blue, a suicide prevention hotline, after she described the emotional toll that the missing money was taking on both her and her partner.

View attachment 29251

The couple transferred a $90,000 deposit for a land settlement in Yarrawonga, Victoria. Credit: Shutterstock.

In a recent update to this story, a spokesperson from Commonwealth Bank responded to the couple's allegations.

According to their official statement, after a thorough investigation, it was conveyed to Mr Murphy that the provided receipt numbers 'do not exist in CBA records'.

Furthermore, the bank pointed out discrepancies in the information supplied by the couple, which included 'changes to balances and a receipt for a transaction which cannot be made from a savings account'.

Continuing with their statement, it was noted that the account in question has not maintained a balance of that magnitude within the past 12 months.

'The account in question (or any other account held by Mr Murphy) did not have a balance of $96,000 (or an amount close to it) at the time of the relevant transfers or the 12 months prior,' it read.

The couple was also informed that their account is a NetBank Saver, allowing transfers only to other CBA accounts and incapable of processing transfers to external financial institutions.

The spokesperson further stated, 'Subject to receiving additional information from Mr Murphy, CBA is willing to make further enquiries.'

As of the time of writing, the couple has not responded to requests from any news sources for comment.

Key Takeaways

• A young Melbourne couple claimed they lost $90,000 during a botched transfer with Commonwealth Bank.
• The couple claimed they tried to transfer $90,000 to a bank account twice, and both times, the money bounced back to their CBA account.
• After the couple found only $0.75 in their bank account and raised a complaint, the bank allegedly took five weeks to respond with the results from their complaints team.
• Commonwealth Bank responded, stating the receipt numbers provided by the couple didn't match the bank's records and that their records did not align with the couple's account.

While the exact details of what transpired in the situation remain unclear, one thing is certain: the importance of vigilantly monitoring your finances and transactions, particularly when substantial sums are involved.

Always keeping the necessary receipts and transaction records is advisable because you never know what unexpected events may happen.

Members, we'd love to hear your thoughts on this story. Please share them in the comments below.

if they had of withdrawn the money in cash and paid for this in cash it would never had of happend never trust electronic transfers in any way cash is the safest and in my eyes the only way to go

 

[Vinylted]

Beware of the cashless society the banks & Government are pushing.

 

[Reet]

Financial security is crucial at any stage of life because it involves your hard-earned savings and money.

This is why reading stories about people losing money, or worse yet, having their savings taken away from them without their knowledge, can be so terrifying and unsettling.

This type of unexpected loss is exactly what happened to a young Melbourne couple, Ellie Houston and Trae Murphy, who recently claimed they'd been left with just $0.75 in their Commonwealth Bank (CBA) account after a botched bank transfer.

View attachment 29250

An Aussie couple claims to have lost $90,000 from their Commbank account. However, the bank is telling a very different story. Credit: Shutterstock.

The couple had been attempting to settle a deposit for a piece of land in Yarrawonga, a small town near the NSW and Victoria border. They claimed they transferred $90,000 from their account to a Bank of Melbourne account on June 30.

However, their funds swiftly rebounded into their CBA account. The reason? 'Both our names weren't approved yet on the Bank of Melbourne account,' Ms Houston recalled.

The couple made a second attempt on July 4 to transfer the $90,000 to the Bank of Melbourne account. But, once again, their money bounced back into their account a few days later.

Because they were on holiday in Bali at the time, the couple couldn't transfer the money internationally. So, they waited until their return to Australia on July 20.

Upon their arrival, they headed directly to a Commonwealth Bank branch. However, to their horror, they discovered that their money had disappeared from their account.

'No money in our account, just $0.75 left. They can't tell us where it's gone, nothing,' Ms. Houston said.

'Everything was taken from under us.'

According to Ms Houston, it took a full five weeks for the bank to respond to their claims. To the couple's astonishment, CBA's response differed from what they expected.

The bank's complaints team allegedly gave the couple a 'three-dot-point' explanation, asserting that their records did not align with the couple's. Ms Houston stated that she has receipts and screenshots from the two instances when the $90,000 was transferred.

In addition, she disclosed that the bank had sent her a link to Beyond Blue, a suicide prevention hotline, after she described the emotional toll that the missing money was taking on both her and her partner.

View attachment 29251

The couple transferred a $90,000 deposit for a land settlement in Yarrawonga, Victoria. Credit: Shutterstock.

In a recent update to this story, a spokesperson from Commonwealth Bank responded to the couple's allegations.

According to their official statement, after a thorough investigation, it was conveyed to Mr Murphy that the provided receipt numbers 'do not exist in CBA records'.

Furthermore, the bank pointed out discrepancies in the information supplied by the couple, which included 'changes to balances and a receipt for a transaction which cannot be made from a savings account'.

Continuing with their statement, it was noted that the account in question has not maintained a balance of that magnitude within the past 12 months.

'The account in question (or any other account held by Mr Murphy) did not have a balance of $96,000 (or an amount close to it) at the time of the relevant transfers or the 12 months prior,' it read.

The couple was also informed that their account is a NetBank Saver, allowing transfers only to other CBA accounts and incapable of processing transfers to external financial institutions.

The spokesperson further stated, 'Subject to receiving additional information from Mr Murphy, CBA is willing to make further enquiries.'

As of the time of writing, the couple has not responded to requests from any news sources for comment.

Key Takeaways

• A young Melbourne couple claimed they lost $90,000 during a botched transfer with Commonwealth Bank.
• The couple claimed they tried to transfer $90,000 to a bank account twice, and both times, the money bounced back to their CBA account.
• After the couple found only $0.75 in their bank account and raised a complaint, the bank allegedly took five weeks to respond with the results from their complaints team.
• Commonwealth Bank responded, stating the receipt numbers provided by the couple didn't match the bank's records and that their records did not align with the couple's account.

While the exact details of what transpired in the situation remain unclear, one thing is certain: the importance of vigilantly monitoring your finances and transactions, particularly when substantial sums are involved.

Always keeping the necessary receipts and transaction records is advisable because you never know what unexpected events may happen.

Members, we'd love to hear your thoughts on this story. Please share them in the comments below.

This is why I don't use a bank account. I use a credit union.