95-year-old grandmother loses $1.6 million savings: ‘I felt duped, foolish, ashamed’

In a world where technology has become a cornerstone of our daily lives, it's heartbreaking to hear stories of those who fall victim to the darker side of the digital age.

The tale of a 95-year-old Sydney great-grandmother, who lost her entire life savings of $1.6 million to scammers, is a stark reminder of the vulnerability we all face in the face of sophisticated cybercrime.



Harriet Spring, the daughter handling her elderly mother's finances, shared her harrowing experience, revealing how a scammer, posing as a bank employee, meticulously built trust over several months.

‘Obviously, my world just fell out from under me—I just felt sick,’ she said.


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Harriet Spring shared her harrowing experience after a scammer built her trust over several months. Credit: TODAY / YouTube


This scammer, who introduced himself as ‘George Thompson’ from ING Bank, contacted Harriet while managing the sale of her mother's house.

Over time, he convinced her to transfer the proceeds into what she believed was a high-interest ING account, but in reality, the funds were being diverted to a Westpac Bank account controlled by the fraudsters.

‘It sounds implausible now, but the scammer had me convinced, and I told my mother's bank, Teachers Mutual Bank, that this was an ING fixed term deposit, but it was being put in the Westpac bank,’ she said.



‘I put down the BSB number and the account number, and what I thought was my name attached to the account (my mother's bank) pointed out that it seemed strange and ING account would be held with Westpac, but they still went ahead and authorised the transfer.’

Harriet's emotional recount of the event highlighted the profound impact of such scams, not only financially but also psychologically.

‘I felt utterly responsible, I felt duped, foolish, ashamed—a lot of shame associated with it and I think that's why a lot of people don't come forward and talk about this kind of thing,’ Harriet said.

Harriet's story is not just a cautionary tale but a call to action.



She urged others to be vigilant and advocated for banks to take greater responsibility in safeguarding their customers against such deceit.

‘Someone with basic training from the bank would have known that ING doesn't bank with any other banks, and they should have flagged it,’ Harriet said.

‘I believe the reality is that the banks 100 per cent put the blame on the victims, and they minimise their own liability.’

‘There should be some sort of system for compensating victims, the banks don't commit the theft, but they certainly drive the getaway car and they need to be held responsible for being complicit with this.’

You can watch TODAY’s video below:


Credit: TODAY / YouTube

This comes after a 19-year-old nursing student lost over $4,000 due to a sophisticated scam on a fashion marketplace app after attempting to sell her preloved clothes.

The incident serves as a reminder and wake-up call for all Australians to be vigilant and sceptical and always double-check the legitimacy of online transactions and communication to avoid falling victim to similar scams. You can read more about the story here.
Key Takeaways
  • A 95-year-old Sydney great-grandmother was scammed out of $1.6 million by individuals posing as bank officials.
  • Harriet Spring, the victim's daughter, was led to believe it was a legitimate interaction with her mother's bank and felt deeply ashamed and responsible after realising the scam.
  • The scammer convinced Harriet to transfer her mother's funds to an account that he claimed was associated with ING Bank but was actually held at Westpac Bank.
  • Harriet is calling for banks to take more responsibility in preventing such fraud and suggests there should be a system for victim compensation, criticising banks for blaming victims and minimising their own liability.
Have you experienced a similar scam? Let us know in the comments below.
 
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Why do people continue to get caught by these scams when it is so well publicised that every phone call or email from so called financial advisers or bankers is most likely a scam. How hard is it to go visit a bank or reputable financial adviser personally. For the amount of money she lost she should have been more careful, I am sad for the mother that she lost all her money, but I don’t have any sympathy for the daughter, she really should have been more vigilant.
 
If I don't physically do it. I suspect a scam these days. I would of checked myself, phoning the bank! I don't shop online I would rather go into the store. Thats why they are all closing now Because online sweat shops made in china.
I'm afraid most of those sweat shops also provide most of our retail stores.
It's pretty hard to find clothes these days that don't come from China, India, Bangladesh, Vietnam, etc.
The only difference is the price.
Retail stores have huge rents,
high wages and other overheads like electricity etc and that is what you are paying for.
Give me internet shopping any day.
 
I'm afraid most of those sweat shops also provide most of our retail stores.
It's pretty hard to find clothes these days that don't come from China, India, Bangladesh, Vietnam, etc.
The only difference is the price.
Retail stores have huge rents,
high wages and other overheads like electricity etc and that is what you are paying for.
Give me internet shopping any day.
Some of them get better pay & conditions. There was documentry a few years ago I think it was kmart & target in india.
 
I'm afraid most of those sweat shops also provide most of our retail stores.
It's pretty hard to find clothes these days that don't come from China, India, Bangladesh, Vietnam, etc.
The only difference is the price.
Retail stores have huge rents,
high wages and other overheads like electricity etc and that is what you are paying for.
Give me internet shopping any day.
l went round Millers and everything was daggy just no style at all
 
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Some of them get better pay & conditions. There was documentry a few years ago I think it was kmart & target in india.
Do you really think that people working for KMart/Target suppliers aren't working for peanuts.
How else could they have Australian overheads,rents, wages etc and still sell at such low prices.
Somebody has to be missing out and I'll give you three guesses who it is .
I had my own business in the ragtrade, here in Australia, for twelve years, so believe me I know what I'm talking about.
A documentary from people like KMart is very easy to produce, doesn't make it true .
Another large Australian store, I won't mention any name, but you should be able to recall, it was in the news a couple of years ago, swore they weren't using sweat shops,
An investigation found out, guess what, they were lying.
 

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